Get your iPhone repaired under warranty. iPhone repair and maintenance. Can warranty service be denied?

If in 2020 you wondered if it is possible to return an iPhone back to the seller after purchase (to a store or to an individual) and get money - read the article and find out in which cases it is possible to return and how to do it, or just get legal advice for a quick solution Problems.

Important!

Please pay attention to the following:

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The relevance of the article was checked by our lawyers as of 01/16/2020

this article discusses the possibility of returning only a new product (iPhone) that was purchased in an offline store (from an official representative, in a commercial organization or from an individual entrepreneur), if the product was purchased in an online store, then read;
an iPhone of inadequate quality (with marriage), if the breakdown was not your fault, you can almost always return it within 10 years from the date of purchase;
if the iphone is a bulky item, there are features when it is returned, which can be found at;
if the product is a means of navigation and communication and has a touch screen, then when returning such a product of inadequate quality, the rules set forth are applied;
if the defective product is intended for cooking and is not electrical, then the rules set forth apply when returning it;
if the defective product is a photo/video accessory and has a digital control unit, then the rules set out in .

So, you have purchased, but now you want to return the iPhone and it became necessary to return it. Now you need to decide on the following.

The iPhone you bought was defective for a variety of reasons, for example:

factory defect of the iPhone (breakage as a result of a factory defect, poorly working product);
coating marriage - the paint burst or cracked, there was a scratch;
individual parts and elements are faulty;
defects of a different nature that do not allow the use of the goods to the extent necessary, etc.

Purchased iPhone of good quality, but you did not like it for any characteristics, For example:

did not like the color of the iPhone, its shape or dimensions;
not satisfied with its design or the design of individual elements;
its size, color or equipment did not fit, etc.

Eventually:

Return of defective iphone

The following circumstances are of fundamental importance when returning an iPhone:

whether 15 days have passed since the goods were handed over to you;
Is the iPhone under warranty?
if the warranty period is set, whether it has ended;
whether the Lifetime is set on the iphone;
If a lifetime is set, whether it has expired.

Important!

a low-quality iPhone is a technically complex product and special rules apply when returning it.

Returning defective iPhones within 15 days of delivery

Important!

The type of defect and its significance in this case does not matter - you have the right to return the iPhone with any defects that arose through no fault of yours, if 15 days have not passed since the date of transfer and the warranty period has not expired.

The deadline for returning the iPhone in this case is during the warranty period | ( | call ).

Money back period

The refund period for an iPhone of inadequate quality, for which the warranty period has not expired - 10 days from the date of presentation of the claim | ( | call ).

general passport ();

Important!

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if the iPhone has a warranty period, the seller (authorized person) is responsible for the shortcomings of the iPhone, unless he proves that they have arisen:

Free consultation does not oblige you to anything!

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Legislation changes rapidly and every situation is different.

Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.

It's fast and efficient, around the clock and for free!

The advice was helpful 94

call).

Step 4 | Getting money for a low-quality iphone

Step 3 | iPhone expertise

Return history #1
Dmitry bought the product, but unfortunately it stopped working. The seller provided a new one, but it also broke.

Nobody was going to return the money. Then Dmitry turned to a lawyer, together they filed a claim, made their examination and drew up a correct statement of claim.

Eventually: the case was won, Dmitry bought the goods from a reliable seller, and the cost of the examination was 15,000 rubles. returned and compensated for the services of a lawyer!

Important!

call).

Step 4 | Going to court

Step 6 | Receiving the money

In the event of a refund of the amount paid for the iphone in court:

The cost of returning the iPhone is borne by the seller (authorized person) | ( | call ).

Returning a defective iPhone within the warranty period

If you find any deficiencies, you have the right to:

Important!

disadvantage is ;

The period during which you can return the goods

The term for returning the iPhone in this case is within the warranty period | ( | call ).

Free consultation does not oblige you to anything!

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Legislation changes rapidly and every situation is different.

Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.

It's fast and efficient, around the clock and for free!

The advice was helpful 94

Money back period

The refund period for an iPhone of inadequate quality, for which the warranty period has not expired - 10 days from the date of the claim | ( | call ).

Who can claim

The demand to refuse to perform the contract and return the amount paid can be presented:

In addition, you can return an iPhone of inadequate quality and demand a refund of the amount paid from:

Documents to bring with you when making a claim

general passport ();
iPhone sale and purchase agreement (if any);
sales or cashier's check, cashless payment check, other document certifying the fact and conditions of purchase.

Important!

You can return without a receipt. The absence of a cash or sales receipt or other document certifying the fact and conditions of the purchase of an iPhone in this case is not a basis for refusing to satisfy the request for a refund (you can return it without a receipt) | ( | call ).

Who proves the circumstances of the occurrence of deficiencies

if the warranty period is set for the iPhone, the seller (authorized person) is responsible for the shortcomings of the iPhone, unless he proves that they have arisen:

after the transfer of the iPhone to the consumer;
due to violation by the consumer of the rules for the use, storage or transportation of goods, actions of third parties or force majeure.

Thus, the circumstances of the occurrence of deficiencies proves the seller (authorized person) | .

Algorithm of actions in the case when the seller (authorized person) agrees to an indisputable refund

Step 1 | negotiations with the seller (authorized person)

In most cases, in order to return the iPhone back to the seller (authorized person), only your verbal request is required. Many sellers are customer-oriented enough to check the obvious defective goods on the spot and immediately return your money.

If it doesn't, go to Step 2.

Step 2 | Filing a claim (application) for cancellation of the sales contract and refund of the amount paid

Step 3 | Return of defective iPhone

If you refuse to fulfill the contract for the sale of an iPhone, the seller (authorized person) has the right to demand that you return the faulty iPhone.

The cost of returning the iPhone is borne by the seller (authorized person) | ( | call ).

When receiving money, the following should be considered:

Algorithm of actions in the case when the seller (authorized person) does not agree to an indisputable refund

Step 1 | Filing a claim (application) for cancellation of the sales contract and refund of the amount paid

If the seller (authorized person) does not agree to return the money, you must write and submit a claim to him. The claim must be legally correct.

Return history #1
Dmitry bought the product, but unfortunately it stopped working. The seller provided a new one, but it also broke.

Nobody was going to return the money. Then Dmitry turned to a lawyer, together they filed a claim, made their examination and drew up a correct statement of claim.

Eventually: the case was won, Dmitry bought the goods from a reliable seller, and the cost of the examination was 15,000 rubles. returned and compensated for the services of a lawyer!

Step 3 | iPhone expertise

If, after checking the quality of the goods, the seller (authorized person) believes that the consumer is the cause of the iPhone's shortcomings, then he (the seller) is obliged to conduct an examination of the iPhone. Detailed information about the examination can be found on our website.

Free consultation does not oblige you to anything!

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Legislation changes rapidly and every situation is different.

Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.

It's fast and efficient, around the clock and for free!

The advice was helpful 94

The term for the examination is 10 days from the date of presentation of the request.
The examination is carried out at the expense of the seller (another authorized person).
The consumer has the right to be present during the examination.

If the consumer disagrees with the conclusion of the examination, he has the right to challenge it in court.

Important!

if, as a result of the examination of the goods, it is established that its defects have arisen due to circumstances for which the seller (authorized person) is not responsible, the consumer is obliged to reimburse him for the costs of the examination, as well as the costs associated with its implementation for the storage and transportation of the goods | ( | call ).

Step 4 | Going to court

If the seller (authorized person) did not satisfy your requirements in a pre-trial order, you must go to court. Appeal to the court requires legal qualifications, therefore, to conduct a case in court, we advise you to contact professionals.

Step 5 | Enforcement of a court decision

If the seller (authorized person) does not wish to voluntarily comply with the court decision, you have the right to:

apply to the federal bailiff service of the Russian Federation, which is entrusted with the functions of enforcement of judicial acts;
send the executive document to the bank where the seller (authorized person) has an account.

Step 6 | Receiving the money

When receiving money out of court, the following should be considered:

In the event of a refund of the amount paid for the iPhone in court:

the amount of the penalty is established in the court decision;
the term and procedure for the return is regulated by the legislation on enforcement proceedings.

Step 7 | Return of defective iPhone

If you refuse to fulfill the contract for the sale of an iPhone, the seller (authorized person) has the right to demand that you return the faulty iPhone if it was not provided earlier.

The cost of returning the iPhone is borne by the seller (authorized person) | ( | call ).

Returning an iPhone with a marriage after the warranty period has expired (including when the warranty has not been established), but within 2 years from the date of purchase

You can return the iPhone even if the warranty period has already expired or has not been established.

If you find any deficiencies, you have the right to:

Important!

The type of defect and its significance in this case is crucial - you have the right to return the iPhone only in the following cases | :

disadvantage is ;
deadlines for eliminating deficiencies are violated;
it was impossible to use the product during each year of the warranty period in the aggregate more than thirty days due to the repeated elimination of its various shortcomings.

The period during which you can return the goods

The return period for the iPhone in this case is 2 years from the date of transfer | ( | call ).

Money back period

The refund period for an iPhone of inadequate quality, for which the warranty period has expired (or if the warranty has not been established) - 10 days from the date of the claim | ( | call ).

Who can claim

The demand to refuse to perform the contract and return the amount paid can be presented:

seller- organizations, regardless of its organizational and legal form, as well as an individual entrepreneur selling goods to consumers under a sales contract - clause 2 of Art. 18 POZPP;
authorized organization or authorized individual entrepreneur- persons authorized by the manufacturer (seller) to accept and satisfy the requirements of consumers in relation to goods of inadequate quality - p. 2 tbsp. 18 POZPP.

In addition, you can return an iPhone of inadequate quality and demand a refund of the amount paid from:

Documents to bring with you when making a claim

general passport ();
iPhone sale and purchase agreement (if any);
sales or cashier's check, cashless payment check, other document certifying the fact and conditions of purchase.

Important!

Who proves the circumstances of the occurrence of deficiencies

The burden of proof lies with the consumer, he himself must prove that the iPhone's shortcomings arose before it was handed over to the consumer, or for reasons that arose before that moment | and ( | call ).

Algorithm of actions in the case when the seller (authorized person) agrees to an indisputable refund

Step 1 | negotiations with the seller (authorized person)

First of all, it is advisable to contact the store where you purchased the iPhone or any other official representative with an explanation of the reason for the marriage and an offer to return the money.

Not very often, but it happens that the seller (authorized person) in this case agrees to return the money even after a verbal request.

Free consultation does not oblige you to anything!

call

Legislation changes rapidly and every situation is different.

Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.

It's fast and efficient, around the clock and for free!

The advice was helpful 94

Step 2 | Filing a claim (application) for cancellation of the sales contract and refund of the amount paid

Step 3 | Return of defective iPhone

If you refuse to fulfill the contract for the sale of an iPhone, the seller (authorized person) has the right to demand that you return the faulty iPhone.

The cost of returning the iPhone is borne by the seller (authorized person) | ( | call ).

Return history #1
Dmitry bought the product, but unfortunately it stopped working. The seller provided a new one, but it also broke.

Nobody was going to return the money. Then Dmitry turned to a lawyer, together they filed a claim, made their examination and drew up a correct statement of claim.

Eventually: the case was won, Dmitry bought the goods from a reliable seller, and the cost of the examination was 15,000 rubles. returned and compensated for the services of a lawyer!

Step 4 | Getting money for a low-quality iPhone

When receiving money, the following should be considered:

The algorithm of actions in the case when the store does not agree to an indisputable refund

Step 1 | Filing a claim (application) for cancellation of the sales contract and refund of the amount paid

Step 2 | iPhone quality check

seller (authorized person) entitled check the quality of the iPhone. Quality control is carried out according to the rules set out in, in which you will find more detailed information.

The deadline for the quality control is 10 days from the date of the request.
Quality control is carried out at the expense of the seller (other authorized person).
The consumer has the right to participate in the quality control of the iPhone.

if the seller (authorized person) does not want to carry out a quality check, go to Step 3.

Step 3 | iPhone expertise

If the seller (authorized person) believes that the consumer is the cause of the iPhone's shortcomings, then the consumer is obliged to conduct an examination of the iPhone in order to establish that the iPhone's shortcomings arose before it was handed over to the consumer or for reasons that arose before that moment | ( | call ).

Important!

If the examination establishes that the defects of the iPhone arose before it was handed over to the consumer or for reasons that arose before that moment, the authorized person is obliged to return the money paid for the examination | ( | call ).

Detailed information about the examination can be found on our website.

Step 4 | Going to court

Step 5 | Enforcement of a court decision

If the seller (authorized person) does not wish to voluntarily comply with the court decision, you have the right to:

apply to the federal bailiff service of the Russian Federation, which is entrusted with the functions of enforcement of judicial acts;
send the executive document to the bank where the seller (authorized person) has an account.

Step 6 | Return of defective iPhone

If you refuse to fulfill the contract for the sale of an iPhone, the seller (authorized person) has the right to demand that you return the faulty iPhone.

The cost of returning the iPhone is borne by the seller (authorized person) |

The warranty period is assigned for all technically complex goods. This time is especially relevant for those products that are expensive, such as Iphone mobile phones.

Apple, of course, values its name, therefore, it is concerned not only with the release of quality products, but also with its timely warranty service. The purchased iPhone comes with a one year warranty.

To contact service centers, you need to know not only the repair period, but also the rules that allow you to do it for free. The manufacturer sets a number of requirements for consumers, which must be followed.

The day of sale of the goods is considered the beginning of the warranty period. If the date of acquisition cannot be proved, then it starts from the moment of production of the product. With iPhones, the situation is radically different. Each Apple gadget has its own unique number, and upon initial activation, it is registered on the network. Therefore, the warranty starts from the moment the phone is activated. This is extremely convenient, since later the date of registration can be viewed online and this does not require supporting documents.

Please note that the warranty for iPhones has a territorial limitation. The service life of devices purchased in the Russian Federation is two years, because this is the minimum service period for technically complex goods under the Law "On Protection of Consumer Rights" No. 2300-1 of 02/07/1992. And in the USA and other countries, only 12 months are guaranteed, as their legislation allows it. Although when buying a gadget, a standard year will be written in the documents, the right to service from the Russians is extended for the same period.

The warranty only covers damage caused by improper factory assembly or transportation. With careless operation of the phone, the owner will not be able to count on free service.

Buying a defective phone

Apple advertises its products as ultra-reliable, able to provide trouble-free operation for several years. The popularity of the gadgets of this company really speaks of mass recognition of quality. Despite the high prices for iPhones, they are purchased by different segments of the population. But one should not think that this type of equipment cannot have a factory defect. As practice shows, in recent years the number of factory breakdowns has increased, this is probably due to increasing production.

Buying a phone with a defect is not uncommon. Many models have recurring issues that most buyers address. iPhone 6 Plus owners often complain about the lack of focus, and the iPhone 5s RFB often has no network. The front camera that has moved out and the backlash of the display can be registered in many models. Buyers should be aware that any error found can only be repaired at service centers. Even minor repairs should not be carried out on your own. iPhone manufacturers are also jealous of any system interference. The owner is recommended to use updates of the certified version of IOS, otherwise the phone may simply be denied service.

Warranty service

Apple warranty service is provided only in the country where it was purchased. This condition is not a whim, but has serious reasons. Each country introduces its own quality standards, the application of which is mandatory for goods sold in its territory. Service centers located in Russia allow servicing exactly those models of devices that are sold here. You can only repair an American gadget in the USA.

Speaking about the guarantee, do not forget that it only applies to devices that are officially imported into Russia and certified in the prescribed manner. On such gadgets there is a PCT sign, which means the following - the iPhone has passed RosTest and in all respects complies with quality standards.

Turning to the service with a problem in the operation of the phone, the consumer can count on:

Complete replacement of the device with a new one.
Fault repair.
Partial or full refund of the cost of the phone.

The choice of warranty service terms is supposed to fall on the buyer, but the end result depends more on the causes of the breakdown than on the desire of the owner himself.

Replacement with a new gadget

The policy of the Apple manufacturer is aimed at reducing conflict situations, and therefore, most often, when a manufacturing defect is detected, the iPhone changes to a new device without any problems. The old phone is sent to the factory, where all the shortcomings are eliminated and it goes on sale in an already updated form.

You can return the gadget if, after checking it in the service center, it was found out that the reason for the unsatisfactory work was a manufacturing defect, and not poor care of the product. To return an item, please contact the place of purchase. After submitting claims to the store, the iPhone will be handed over to the service, where the specialist will inspect and make a conclusion.

You can exchange the phone even if it was broken due to the fault of the owner. Such an exchange is made when two mandatory conditions are met:

The old phone is for rent.
An additional charge is made for a new device, usually it is 50% of its cost or a little more.

Therefore, if an iPhone breaks down, do not rush to take it in for paid repairs, weigh the pros and cons, it may be more profitable to change it than to repair it.

Device repair

Free repair of a broken iPhone in service centers is carried out only if:

The warranty is still valid. If the owner does not know exactly the operating time of the device, then he can check this by going to the "Settings" option and selecting the "General" tab - "About this device".
It shows no obvious signs of mistreatment by the owner.
The phone system corresponds to the factory - IOS.

You can contact any service center that is geographically convenient for visiting. If one of them refused to repair, then you can contact the next. Having bypassed several services, it is quite possible to find one that will undertake to fix the problem.

Before sending the device for repair, you should copy all personal data from there, because all information is usually erased when the system is rebooted, and it is not always possible to restore it.

Receiving the money

It is not possible to demand money back from the seller for a previously purchased mobile phone in all cases.

Based on the STD Act, many shoppers have assured themselves that any purchase can be returned to the store within the first 14 days if the size, color, or other appearance doesn't fit. This is only partially true, there are indeed a number of products that are subject to such replacement, but mobile phones are not included in this list. This gadget is a technically sophisticated product that cannot be replaced on the basis that the buyer simply changed his mind.

Receipt of paid funds is possible for the following reasons:

The serial number of the product on the device and the box is different. This means that the phone has been spoofed and is possibly counterfeit.
Found a factory defect.
The seller concealed material information about the product, such as the fact that it was being repaired.

You can get a refund only if the phone is returned to the store within the first two weeks. In case of a later appeal, you can only count on repair and replacement. But if the service keeps the iPhone for more than 45 days, then by law the owner can insist on receiving the money spent.

Return policy

When buying an Apple phone, few people think about the possibility of a return, but such a possibility exists. In order to further exercise your consumer and warranty rights, you must:

Keep purchase receipts. In most countries, this document is not needed to return iPhones, but in Russia it is still an essential requirement. The check, first of all, proves the purchase of the gadget in a particular store, because another distributor will not accept a broken phone. When applying to the court, it is this receipt that allows you to substantiate the claims, indicating how much the device cost.
Do not throw away the box until the end of the warranty period. It will be needed when exchanging a product for a new one or receiving a refund.

Any problems with the functioning of the gadget must be expressed in writing.

This paper is drawn up by the buyer in duplicate and submitted to the store. One statement remains with the seller, and the seller's mark is put on the second that the buyer's claims have been accepted for consideration.

The application form must clearly state the complaints that have arisen and the problems found, and indicate the way to solve it, which will suit the applicant. The claim is considered for 20 days, along with its acceptance, the iPhone is sent for examination to obtain an authoritative opinion about its condition.

For the consumer, it is most profitable to buy a phone on the official Apple website. This online store gives its extended return guarantees. Within 14 days, gadgets purchased through www.apple.com can be returned without explanation. It will not be necessary to prove the existence of a marriage or other nuances, in this case even a changed opinion can become the basis.

The procedure and term for the return of money

The easiest way to return money is available to those who used the services of the official website. After the courier picks up the unwanted device and delivers it to the warehouse, the funds will be returned to the buyer within 3-10 days. They are credited to the same account from which they were debited. When returning an iPhone to the store, you will also have to wait up to 10 days, which is exactly how long the seller is given by law for the reverse operation of crediting money.

The most difficult case is buying a gadget on credit. You can act with this design in different ways, but it all depends on whether the first payments have already been made. If the cost is partially paid, then it will be necessary to divide it into two components - the one that will be transferred to the buyer, and the one that needs to be returned to the bank. The seller is obliged to return all the money paid, including those that were taken to process the loan itself and insurance. If you refuse to voluntarily resolve the problem, you can apply to the court.

Refusal of warranty service

Service centers do not accept phones for service from all Iphone owners. Apple sets quite stringent requirements for users, and violation of them threatens to refuse free repairs. One of the pitfalls for buyers is the installed jailbreak. Not everyone knows that unauthorized intervention in the gadget's systems is regarded as a hack, and therefore warranty service will be denied. The positive point is the fact that removing installation traces is quite easy, you just need to reinstall the system to the “native” one. It is worth doing this before making a claim, because after the correction they will not be allowed to restore the warranty.

Warranty repairs are also not carried out for those devices that have been damaged due to poor handling. If the phone has chips, dents, cracks, glass is broken, then there can be no talk of free service. And, conversely, with careful handling of the iPhone, the identified problems can be classified as a manufacturing defect even after a long time of operation.

Possible reasons

When contacting a service center, be prepared for the fact that you may be denied repair and maintenance for the following reasons:

The phone was purchased outside the Russian Federation.
The device is not certified by RosTest, which means it does not fall under the standard protection scheme.
There are obvious impact marks on the outer sides of the gadget.
The product has leaks, from the external or internal sides, which indicates the ingress of moisture into it.
System updates were made using non-certified programs.

It should be remembered that the absence of a receipt or box cannot in any way affect the decision to repair and service, since you can check the warranty period in other ways.

Regional features of service

There is an opinion among consumers that iPhones sold in the United States are better in terms of equipment, and therefore higher quality. This is a common fake that is absolutely not true. Any device can break, regardless of where it was purchased. But it will not work in Russia to exchange, repair or return an iPhone that was bought abroad. There are serious justifications for this, which have nothing to do with the desire to deceive the buyer.

Servicing such complex gadgets as the iPhone is quite difficult. Not only that, you should recruit specialists who are clearly versed in the configuration of these models. Service centers should be provided with sufficient software and replacement parts. Accordingly, on the territory of the Russian Federation, services allow you to repair only those models and the configuration that is certified in the country. Therefore, when purchasing a phone, think about where and how you can service it.

How the Apple warranty works in Russia when replacing an iPhone

Since Apple does not repair, but exchanges for new iPhones certified for Russia under warranty, there are quite a few cases of replacing the device when the camera or other components break down. And as a rule, after that, most owners have a question: does the warranty now cover the replaced iPhone?

In this case, it would seem logical to go to a special section on the Apple website dedicated to the right to service and support. Here, using the iPhone serial number or other identification data, you can find out how much time is left before the end of the device warranty. But only after replacing the iPhone with a new one, you may encounter this message:

One of the readers, who officially changed the iPhone to a new one in the service center, drew our attention to this situation. He was embarrassed that before the replacement before the end of the warranty period, there were only a couple of days left. We contacted Apple and clarified the issue specifically for this device.

Free legal advice:

In a conversation, Apple representatives said that since the iPhone was certified for the Russian market, the service exchanged the smartphone for a new one, while the guarantee for the new device is one year from the date the phone was issued in the service. In other words, if the smartphone was given to you on October 23, then the warranty for it will end in a year.

As for the information from the site that we talked about above, it may not be displayed correctly, so you should not blindly trust it. If in doubt about your eligibility for warranty service, contact Apple Support.

The only thing that will be required when applying for a warranty again is documents from the service center stating that the iPhone was replaced with a new one.

99 comments

Wow, how do you write to them online? (sent from the AppleInsider.ru app)

Pheon, Go to apple.com and go to "Support", there you will understand everything (sent from the AppleInsider.ru application)

Free legal advice:

Abu_hurayra, If your phone was changed under warranty - this phone is not new, but ref (usually they get the phone out of a small cardboard box, the phone is like new, that is, with films, etc.) and the kit, the box remains from the previous phone. If you were given a sealed box from an iPhone, then yes, a new one, but they don’t do that. I myself changed my iPhone 6 in the official Apple Store on 5th Avenue in NU, due to clicks when you click on the right side of the display and shift the front camera. There were 3 days left before the warranty expired, I managed) they changed it without any problems (only the device itself, that is, it was refurbished). In general, the iPhone 6 is the worst Apple device in terms of build quality, every second has a screen crunch or the front camera has moved ... (sent from the AppleInsider.ru application)

strawhat, Don't talk nonsense if you don't know! Apple is changing warranty devices to NEW and not refurbished. This follows from the warranty obligations of the company, in which it is said.

Boris, An employee of the New York apple store personally told me this. (sent from the AppleInsider.ru app)

Boris, I don’t know where it is, but today in Kiev they gave me a restored one, although my phone died on the second day of purchase

Boris, and how do you think you can distinguish a refurbished iPad from an unrepaired one, if we imagine that under warranty they give it to you without a box?

Free legal advice:

strawhat, but how quickly did they change? they bought me a device in Washington, it broke (display) after 30 minutes. in Russia, a1660 is not serviced in services. A friend flies there for a day, I want to give her a replacement. make it, what do you think?

And who knows how to make sure that a fully working phone is accepted under warranty and a new one is issued. (there is a micro scratch on the screen, I want to change it for a new one and sell it 😉 and buy 7+))) now 6s) (sent from AppleInsider.ru app)

GSMag, If there is a friend there, then he will arrange a replacement for a new one, they changed me like that, but now I don’t have such acquaintances ... (sent from the AppleInsider.ru application)

Isvara, Maybe that's why not :))) (sent from AppleInsider.ru app)

GSMag, Why they don’t want to change the new 6s, I’ve been using it for 3 weeks, NOT A SINGLE protective glass is suitable, I’ve tried more than 10 glasses, 2-3 mm peel off all over the CIRCLE, it becomes ugly, what should I do?

Free legal advice:

Write an article about how 10.1 came out now, go (sent from the AppleInsider.ru application)

iOS 10.1 is out (sent from the AppleInsider.ru app)

7+ plus change due to cpu hiss issue?

villain_bart, no, because this is not a problem 6+ also hisses

DmitryA, 6+ is much quieter, I think after 11 months to try to change, the attempt is not torture. because even under the glass of the camera there is dust, this is no longer a healthy topic with a dust-moisture-proof body on the day of purchase, a point has already appeared.

Free legal advice:

Recently, I also changed my iPhone 6s phone to a new one due to the fact that I flooded the old one while jogging (through the silent mode switch) (got caught in the rain). They measured it for a new one, as a result, with my surcharge, since the case was not entirely under warranty, the warranty went from scratch, as described above in the article .... (sent from the AppleInsider.ru app)

Ivanchmcsa, it's good for you, they replaced me with a surcharge for a new one but with a 3-month warranty. I called Apple and they said that everything is as it should be, that I do not have a guarantee for a year.

Ivanchmcsa, Tell me the address where they changed? You are welcome.

natalya-76, SC Prestige, Kaluga, Gertsena st., 16B (sent from the AppleInsider.ru application)

And why is the term of telephone service only 3 months. Then only for a fee I can contact those support. Who knows why? (sent from the AppleInsider.ru app)

Free legal advice:

By the way, I also had a similar experience, they replaced it with a new one under warranty, but the warranty was not displayed on the official website, but the warranty was restored according to the paperwork from the service center about the warranty replacement of the device ...

So this is the way it is (sent from the AppleInsider.ru app)

Isvara, What needs to be done so that the iPhone stops working well within a year. And change to a new one. That's why Apple stopped developing cars. In a year I dashed off 100 thousand km, arrived, you say that your headlight bulb has burned out, and they roll out a new car for you. (sent from the AppleInsider.ru app)

Isvara, There was a marriage of the front camera on 6-ke. They changed it to a new one, but they convincingly said the type of guarantee is 3 months, not a year. And how is this to be understood? iport store in St. Petersburg. The site about warranty service has the same picture as in the article. On the second phone, the one that changed the same marriage of the front camera. If you count the year, then there are three or four days left. What to do? Maybe you should run and change again? But since they were convinced that there was no guarantee, I threw away the document for the second one, but the check for the first one with the box was kept. (sent from the AppleInsider.ru app)

panterochka2282, Exactly the same situation about the iport and about the first six and about the second, except that the second phone with the camera that had moved out, I coked, and alas, the guarantee was terminated. So, don’t listen to them about 3 months, you have a full-fledged warranty for a year or a little less (I sort of got 358 days), the warranty for the second device, according to the law, is confirmed by a receipt for the purchase of the first phone, paper from the iport is not needed , in the internal database of authorized services there is a mark on the replacement under warranty. As I did, after some time after receiving the second phone, I called Amos (another authorized SC in St. Petersburg) and calling them emey asked me to name the date of the end of the warranty.

Free legal advice:

belione Thank you. I'll try to call tomorrow to start with the SC and the store, then unsubscribe 😘 (sent from the AppleInsider.ru application)

beliyone, I called the service. Today is the last day (the second year from the first) when I can hand over the warranty. Those. bought a 6-ku on October 31, 2014. Then on the next. year October 24, 2015 has already taken the second. As it turns out, a year has already passed. But two years from the first will expire today. In general, they said to come and change to a new one. I am very pleased. And all thanks to you. Huge thank you very much. A million hot 💋💋💋💋💋 (sent from the AppleInsider.ru app)

Panterochka2282, Not at all, I'm glad that everything worked out for you!

panterochka2282, Yes, a year warranty, foolish people mold a hat ... feel free to go under the guarantee to hand over

Isvara, Thank you for the info and support, I would really like to change it, because the crescent moon is a little pissed off 😉 (sent from the AppleInsider.ru app)

Free legal advice:

Isvara, Thank you very much. I called the service. center, they said to come and change to a new one. I have written more in detail above. Thank you very much and a million hot 💋💋💋💃 (sent from the AppleInsider.ru app)

Isvara, ☺️😊🤗Eh, it's a pity that I'm married 😇😄 (sent from the AppleInsider.ru app)

Isvara, Very jealous 🌚 (sent from the AppleInsider.ru app)

Someone can give a definitive answer. Do they always replace it with a new one under warranty or can they also replace a separate part? (sent from the AppleInsider.ru app)

V.I., change. Bring with the SC do not ssy. Then your device will be repaired wrapped in film, put on display and sold for 5 tr cheaper, “as the new one will be called” (sent from the AppleInsider.ru application)

Free legal advice:

xphone, I already wore it. The first time they changed it to a new one (the Home button creaked). The second time I carried the already issued new one and replaced the camera (broken pixel) without changing the iPhone. I would like to understand, in some cases they measure the spare part, as in my case, or should they always change to a new iPhone? (sent from the AppleInsider.ru app)

V.I., I have the same crap with Se, the year has not ended, all the buttons except Home have backlashed. I bought in the C-store, I'm waiting for a response from them. What will happen next

When I changed my Air 2, there was a problem with the home button on it, the guarantee remained for 3 days, they changed it to a new one, I asked how much was the guarantee on it? The answer was 90 days, but in my case, because of this, my device did not have a warranty period at all. If you have more than 3 months before the end of the warranty, the new device will inherit the warranty of the old one. That's all. (sent from the AppleInsider.ru app)

Kutsenko, Yes, right now)) did the liaison tell you something))? (sent from the AppleInsider.ru app)

Ramazan1975, Well, judging by the article, iport sellers also hang noodles on their ears. I personally fell for the obvious marriage of the front camera. (sent from the AppleInsider.ru app)

Free legal advice:

Three times in a row I changed 5 s and always the guarantee started anew. Changed because of the backlash of the screen by the way. I can’t find anything in 6s, tell me someone cant it, otherwise the warranty flies away))) (sent from the AppleInsider.ru application)

Ramazan1975, You will not. They gave you such an apparatus that will never break. For already zadolbal change, some losses with you. Sincerely, Apple. :))?) (sent from the AppleInsider.ru app)

And if the phone is not rst, bought in an online store, is the warranty valid for it?

And the new one is returned in a box sealed with a seal? (sent from the AppleInsider.ru app)

villain_bart, The new one is just a pure device in the factory film, the box and your old accessories remain.

Free legal advice:

I changed in August in an authorized SC iPhone 6S + with a broken screen, paid 25,000 rubles. I came home and punched the serial number on the apple website, the guarantee is until December 14th. The broken one had a guarantee until December 27th. In the SC they told me that apple manages the guarantees. I called apple and they said that the replaced devices have a 90-day warranty, period.

Now the question is: fuck me .. or what? and what should I do now? I kind of also counted on a one-year warranty for 25k and am still very upset because of this.

I bought a European 6s in April, a strip appeared across the entire screen a month ago, took it to the ASC in the Central Department Store, they said the warranty case and gave out a new phone. they also clarified that if there was a PCT, then the guarantee would be reset to zero and go on a new one, and since the EU is a continuation of the current one - that is, until April. (sent from the AppleInsider.ru app)

It is better to change it under warranty through a store, for example, in MVideo, even if Apple repairs the device, you can always refuse - return the money and buy a new iPhone. (sent from the AppleInsider.ru app)

villain_bart, apple does not repair phones in Russia (sent from the AppleInsider.ru app)

Free legal advice:

yuraus, you have irrelevant information. In my device, the battery was replaced with a new one (the problem is the spontaneous shutdown of the device) at the ASC (TsUM, Moscow) under warranty. At the same time, my device does not fall under the Apple battery replacement program (because my device is from a different, “normal” batch of devices). Model MKQN2RU/A

After replacing the phone, go to Settings to see Phone model it will start with a letter

M - (Normal retail) Normal retail model

P - (Personalized) Gift Model / Signature Engraving

F - (Refurbished) Refurbished / Refurbished Models

Free legal advice:

N - device for replacement under warranty

If you were given something not for Bulls N

Then sue, but this is absurd, I changed 5 tubes and everything is fine!

Not to be confused with the serial number, since all serial numbers begin with the letter F (sent from the AppleInsider.ru application)

Mihael, Well, that's good, because it's for a replaceable warranty (sent from the AppleInsider.ru application)

Free legal advice:

Denis_moscow, But a guarantee of only 90 days is given for this device, is this normal?

Mihael, Here I am not strong, because I changed the iPhone 6 times 3, the warranty was constantly updated there, from the day the phone was turned on, 6 s changed a month ago, they also said that the warranty is 3 months, but with all this, according to the law, a new phone, a new warranty , and we have it for 2 years, although they write that it is a year. (sent from the AppleInsider.ru app)

And how can a guarantee be extended for a PCT device purchased, say, in Svyaznoy, if the receipt is lost? As I understand it, there is nowhere in Russia without a check? ((So you can forget about the guarantee? Or maybe our nearby stores will be able to break through the phone by IMEI?

skywind, No check needed. (sent from the AppleInsider.ru app)

V.I., needed! if you want a two year warranty. as expected

Free legal advice:

skywind, The check is no longer required. (sent from the AppleInsider.ru app)

And what about those who have something happen to the 7th American? Will it be replaced with a new one or not? If yes! Will they issue an American or a Russian version? (sent from the AppleInsider.ru app)

niko9628, I have 7 (1660) with a defective screen, now I have a cookie (((in Europe I'll try to change

the warranty probably does not apply to American ones, there was an article somewhere, which models are covered by the warranty

2 times I changed my wife 6 under warranty, each time the warranty was extended for 1 year, from the moment a new phone was received.

The second time until the end of the validity period remained 3 months. They didn’t even ask for a check at the service center, they said they have all the information about repairs / replacements in the database (sent from the AppleInsider.ru application)

Good day! I glue the protective glass on the iphone 6s, but it doesn’t stick around the edge of the entire circle, what to do and whether it is possible to change the device

Does it work on 5.A1428 LTE? (sent from the AppleInsider.ru app)

6s quickly runs out of power and turns off! warranty ends tomorrow! can I exchange it? (sent from the AppleInsider.ru app)

marina, The other day I received my iphone 6s at the TSUM service center, Moscow. The service center replaced the battery with a new one, while my device does not fall under the battery replacement program from Apple. I called Apple, they said replacing the device with a new one or repairing it is at the discretion of the ASC. Model MKQN2RU/A

Guys, tell me - a couple of questions

The speaker wheezed after three months of use - the one that is colloquial ...

At first I didn’t pay attention - but now it’s getting worse and worse - it’s impossible to talk ...

There were no mechanical effects on the device and it also did not come into contact with water ...

Can I, by contacting a liaison officer, with a check and a box, in a liaison officer, count on replacing the iPhone under warranty ...

And another question - I bought the phone in another city - but we have a liaison branch - can they accept my phone?

Thanks in advance to everyone who replies...

And yes - the conclusion suggests itself - iPhones are no longer the same (((alas (((

Guys, tell me, is it normal if I handed over a 5s model a1457 under warranty, and they gave me a new model a1530, and with the wording in the act “repaired. Change of imei due to the replacement of parts. Did the store (ulmart.ru) have the right to give me a phone that is intended for Asia? The situation is extremely strange, I did not find anything about such cases on the Internet.

I will be very grateful for the answer.

I have an iPhone 7, the top speaker stopped working well, it wheezes and the interlocutor is heard badly, as if he is in the distance. The phone is under official warranty. Will I change it to a new one in the SC? Or will it be repaired?

Good evening. Please tell me, I handed over the old iPhone under warranty, carried out diagnostics and said that they would replace it with a new one. How long will it take? Without a phone, like without hands.

Hello, I have backlash all the buttons except Home, I handed over to the place where I bought it (C-store) I'm waiting for an answer from them. What are the chances that the defect will still be confirmed? But seriously, the buttons play very strongly, the volume generally fails strongly, I feel how it happens like pressing, but it's not like that. There is a button on / off the sound, to the sides. At the end, Power began to walk (visually visible) when pressed or when simply held over the surface of the button. This defect is very annoying (Iphone Se)

I have a gray bar on top of the screen for 6+. In this case, under warranty, will they replace it with a new one or repair this one?

Cracked display, replace with original display?

I had one case - one iphone client handed over the warranty, he received a new device (carcass) without a complete set, which means with a different IMEI. Having issued him an act on the replacement of equipment, he turned to the trading company (the store where he bought it) and asked to make a replacement for a new one in a box, and handed over the replaced one to the store. No one knows this article by which you can justify the traders that it is so necessary.

Hello! I have an iPhone 7 for a month, I have never dropped it in water either! I found a broken pixel almost in the middle of the screen, took it to the store where I bought it (DNS) and took it for examination. Now I’m sitting and worrying if they’ll repair the roofing felts or return it back with this broken pixel, I just heard that with one broken pixel they shouldn’t repair there should be three or more! I don’t know what to do now (((please tell me who can also have it, calm my nerves)))

And why did they give me a new phone 5s for Israel under warranty. Model ne432hb/a

The same trouble, yesterday I received a phone under warranty, and its assembly for Israel. Who knows what to do in this case

Tell me if I want to buy an iphone 6s (1688) but it is not a PCT, but I can replace it with an international guarantee?

Good day! Can you tell me, I bought a phone on 07/17/17, inserted a “no network” SIM card in the store where I bought it, sent it to the service under warranty. The service said they would remove the problem, or exchange it ... Do you always need to pay extra for an exchange? And if the financial situation does not allow. They said they will exchange it for free, users write ... they paid extra. Now I'm suffering

I have iphone 7 jet black. Phone bought 2 months ago. A week later, flickering stripes suddenly appeared on the screen and the sensor began to not work. I called the official service center, dictated imai, they said that the phone is under warranty. Now I want to understand, will I change it to a new one? If so, what address should I take it to? Thanks!

Do I have to pay extra to replace with a new one?

No, you won't have to pay anything! Only if the phone is given a new one, then it will most likely be restored and the box and headset will remain from the old phone.

I handed over 5S under warranty, as the home button crunched, but sometimes it wasn’t pressed at all. They sent a new phone, well, as I now understood, it was restored. On the same day, I discovered that when talking on the phone, the interlocutor is very hard to hear. Now this one will also have to be handed over and wait for the same 45 days? Or can I demand that they pay in cash? Your phone's warranty should have ended in October.

I took 6s in Mvideo, I noticed a white pixel on the screen after 3 days, I thought let it not interfere)) On September 9, the warranty and insurance ends) what to do?)

And I took it for 62 pieces)) I want to return the money

ramin1712, 1. Warranty for equipment in the Russian Federation PCT 2 years under the ZOZPP.

2. During this period, carry it with an application for the identification of a factory defect. set a deadline of 10 days.

3. Wait and insist on a refund. Refunds are always possible if there is a factory defect.

ramin1712, Bring it to the store right away! DO NOT do it like I'm in the service

Bel179, Understand the articles correctly, do not mislead people. There is no such thing in the law.

IPhone 8+ button (HOME) does not work correctly, there is no vibro, can they change the phone under warranty? there is a crack in the camera. the camera is working fine.

I ask for advice, suddenly someone faced a similar problem.

I handed over the iPad to a service center under a warranty for diagnostics (the home button crunched). This manufacturer's warranty period ends tomorrow. Today the iPad has been replaced with a "new device". The service under the warranty of the new device did not say anything. I came home, I check the activation of the device on the site, but there is no guarantee for this “new” from Apple, the iPad was activated 1 year and 3 months ago. Please tell me is this normal? If I had known, I would have made a refund and it was better to take a NEW one from the store!

Hello. I bought an iPhone 5s in May 2017, in December of this year, I found that the screen began to peel off when pressed, it crunches and there is a slight backlash, and it also began to badly keep the phone's battery running out quickly. May 2018

It is logical that there will be a guarantee for the new device, because during the exchange, another check is issued. In many checks and have written

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iPhone Service Answer Center

Learn more about iPhone service options, warranty, and pricing.

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Checking the Apple Limited Warranty

The Apple Limited Warranty covers iPhone and Apple accessories against manufacturing defects for one year from the date of purchase. Our warranty is in addition to the rights provided by consumer protection law.

Our warranty does not cover accidental damage or damage resulting from unauthorized modifications. See warranty for full details. You can check your warranty status online and update your proof of purchase if there is an error in our records.

Apple Limited Warranty Terms

Non-warranty service

Repairs are considered non-warranty in the following cases.

The iPhone was purchased over a year ago.
Your iPhone has encountered a problem that is not covered under warranty or consumer law, such as accidental damage or damage from unauthorized modifications.

We may be able to perform out-of-warranty repairs or replacements for a fee. iPhone replacement is new or equivalent to new in performance and reliability. The Apple Limited Warranty is in addition to the rights provided by consumer law.

Battery maintenance

If your battery has a manufacturing defect and is covered by the Apple Limited Warranty or consumer law, we will service it for free. Our warranty does not cover wear and tear resulting from regular use.

We may need to test the iPhone to find the cause of the battery issue. If the warranty is not valid, you can replace the battery for a fee.

Screen repair

If your iPhone screen is accidentally cracked, you can have it repaired at one of our authorized service centers. The cost of such repairs depends on the iPhone model and whether there is any additional damage. Damage caused by accident or mishandling is not covered by Apple's warranty, so you'll have to pay for out-of-warranty service. If the crack on the screen is due to a manufacturing defect, it is covered by the Apple warranty and consumer law.

An Apple Authorized Service Provider will perform diagnostic testing to see if your iPhone needs additional repairs. You will also be given an estimate of the cost of the repair. Service centers set their own prices. The repair cost will depend on the iPhone model and if there is any additional damage.

Apple Accessories

Apple-branded accessories, including power adapters, are covered under the Apple Warranty and Consumer Law. Contact your carrier for information on their service.

Apple Limited Warranty Terms for Accessories

Preparing for iPhone Service

Back up iPhone with iCloud or iTunes. A backup will be required to restore your data in case you need to reset your operating system or replace your iPhone.
Make sure you remember your Apple ID and password.
If your iPhone has a SIM card, remove it and save it.
Keep your cables and other accessories when you send your device in for service.
See detailed instructions for preparing your iPhone for service.

iPhone backup

After service

Perhaps when you pick up your iPhone after repair, you will find that it has a new operating system. If your iPhone uses a SIM card, insert it. Turn on your iPhone and follow the instructions you see on the screen. Once the setup is complete, restore your backup data.

We provide a 90-day service warranty, including replacement parts, or the remainder of Apple's warranty period, whichever is longer. We provide this warranty after each service by Apple or an Apple Authorized Service Provider. This warranty is in addition to the rights provided by consumer protection law.

Hello everyone!
My story, but I need to make a few clarifications:
1. At my own peril and risk, I swam with X in the pool at Luzhniki and was fully aware of the possible consequences :) It lasted about two hours, plus there was a very heavy downpour. I took pictures / videos underwater, dived with the phone, in general, I used it very actively. At the same time, music was playing from the JBL Flip 4 (by the way, the speaker survived both immersion and prolonged exposure to rain).
1.1. By the way, about the consequences: for two hours the phone behaved well, with the exception of the speakers that got wet and refused to work. About half an hour after leaving the pool, FaceID refused to work (later I thought that the sensor might be normal, and not working due to moisture on the lenses). Half an hour later, the screen went green stripes, then the whole thing turned green (by the way, I wonder why it was green), while the phone was clearly working (there was a vibration response when switching to silent mode) and managed to dial the rescue service. Then it turned off (the charge ran out, it was less than 10%).
2. I had no illusions about the warranty, but first I decided to dry the phone on my own. It would be possible to take it to unofficials for normal drying, but after their work no ASC will pick up the phone, so for three days the phone was dried at home in a warm, ventilated room. In addition, after the “drying”, sooner or later there will be consequences, although it was important for me that the phone survived until the release of the next iPhones in September))
3. The phone was in working condition all the time. I was even able to recharge it and managed to connect it to a PC to make a copy, but the phone was blocked, the screen behaved inappropriately (sometimes it worked, sometimes it was covered with green stripes), so I broke off with the copy (fortunately, I put 12b3 for two or three weeks back and made a copy then).
4. The phone went into a cyclic reboot when, on the third day of drying, I decided to reboot it in the hope that FaceID would recover. I didn’t recover, and the phone didn’t turn on anymore: an apple appeared for 5 seconds and went out again, and so on endlessly :)
5. On the 7th I arrived at McLabs. While driving, I tried to dry the phone in the duct nozzle. By the way, the method seemed effective to me, but I had little time. At the reception, the girl immediately noted that my phone was flooded (everything is clear from the lenses in the photo in the article). At the same time, no one looked at the indicator of moisture ingress: I blunted it, but the girl-receptionist - I don’t know :) In the act of acceptance it is written: signs of liquid damage. The girl immediately said that it was extremely unlikely that they would do something, no one would be doing repairs, so my only promising option would be a complete replacement for the money. It did not upset me, but I left the phone for the experiment.
6. Periodically requested the status of the repair through the site. They answered me in the mail twice and both times they said that they were waiting for the delivery of a new device from Apple. On a counter question, whether my case was recognized as a guarantee, I did not receive an answer. However, in a chat on the site, a service employee assured me that if nothing was said separately in the letter, then my case was obviously under warranty. On the evening of the 13th, I received confirmation that I can go to the service for the phone.
7. On Tuesday, the 14th, I rushed to Chongarsky in McLabs. There, the young man kindly gave me a new one, sealed in films X, took an autograph and went about his business, leaving me in complete misunderstanding of what had happened and a new phone in my hands.
8. Instead of an epilogue: the phone is not a PCT, so the warranty continues to be valid (apparently, this is Apple's policy, but I don't mind at all) until 11/30/2018. In the act of issuing a new device, the reason says: "When restoring via iTunes, error 4013." And that's it. There is no mention of liquid ingress or anything like that.

Few Russian citizens can afford such an expensive toy as the iPhone. But people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device or return the funds paid for the device.

Even sadder is the situation when poor buyers, wanting to have a status thing, apply for a loan, after which it turns out: the phone does not work. Therefore, instructions on how to change a broken iPhone under warranty for a new device or return money will be useful to readers with different income levels.

Until April 2017, owners of a non-working iPhone under warranty had two alternatives. By contacting the service center, they could:

demand a refund for a device that is broken;
get a new mobile phone instead of a broken gadget.

In the second option, getting a new iPhone was conditional. The iPhone manufacturer on the official Russian-language website honestly warned buyers that a low-quality device under warranty would be exchanged for a “functionally identical” product. The company did not give promises that it had not been used by anyone before. In particular, parts of other returned phones may have been used for warranty repairs. About, .

The situation has changed since spring. An elite mobile phone can now be repaired, as Apple began to supply original parts to Russia. Now the buyer who needs a fashionable device, not money, has the right to choose with what requirement to contact the service center - for a replacement or repair. Owners of failed iPhone 5, 6 warn that now they are more willing to be repaired in the centers than they are changed.

What to do if the iPhone is broken

Before deciding where to carry the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must clearly understand what he wants to achieve from the seller or manufacturer:

return of a sum of money in exchange for a phone;
replacing a defective iphone with a new, working gadget;
device repair.

The claim for a refund for the iPhone should be presented to whom they were paid, that is, the seller. If you need to replace or repair the device, please contact the service center. His employees also have similar phones for replacement, and genuine, non-counterfeit parts that allow them to repair expensive equipment.

Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact not the service centers authorized by the corporation, but directly to the Apple support service. This gives the buyer a number of advantages:

The specialists of the department have the opportunity to test a non-working phone remotely. Sometimes the problem of its functioning is already solved at this stage.
The owner of the iPhone will be offered to make repairs on their own by sending a new part (instead of the “dead one”).
If the phone needs to be replaced or major repairs are required, shipping and packaging costs will be covered by the Corporation. The buyer will only have to call the courier.

When is a free replacement denied?

Free iPhone replacement is provided only under warranty. You can make sure that it is still valid on the official website of the manufacturer by entering the serial number of the device. Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even minor operations (for example, replacing the glass of the iPhone 7 plus) at no charge will become impossible.

However, there are a number of circumstances under which it makes no sense to hand over the iPhone under warranty, since the buyer will be denied free service, including the provision of a new device. This will happen in the following cases:

the serial number is missing or damaged on the product;
you hand over the stolen phone to the service center (even if the new owner has nothing to do with the theft);
damage to the device occurred due to improper operation of the gadget or installation of unlicensed software;
the phone is out of order as a result of natural disasters: floods, earthquakes, fire;
traces of moisture were found in the device;
you applied for a replacement after trying to repair the mobile phone outside the service center.

Before handing over an iPhone for replacement, you need to check whether this device is certified in Russia. Without this, the device cannot be changed or repaired. If the phone has external defects (scratches, stains), the replacement will also be refused.

Beginning and extension of the warranty period

The warranty for most products of the "apple" corporation is counted from the date of purchase. But for iPhones, an exception is made: the beginning of the warranty period is the moment the gadget is activated.

If the defective device has been replaced with a new one, then from the moment it is received, the warranty period begins to flow anew. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.

How to get a refund without a check

The buyer has the right to return the iPhone, which is under warranty, to the seller. In this case, the store is obliged to pay the consumer by returning the full cost of the phone to him. If the return does not occur on the day of purchase, the citizen will have to write an application and present a civil passport (if required by a store employee).

Periodically, conflict situations arise due to the lack of a buyer's check. Without it, stores often refuse to accept expensive phones back. This position of employees is incompetent for several reasons:

the store maintains detailed documentation regarding the goods sold, and is able to check whether it really sold a low-quality iPhone;
consumer law allows goods to be returned without a receipt (Articles 18 and 25).

When returning an iPhone without a receipt, a citizen has the right to prove the fact of purchase with evidence. They are enough to start the procedure for exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the fault of the owner.

A significant advantage of replacing the iPhone is that the buyer receives a new device with a zeroed warranty period. However, service centers have strict requirements for returned phones. Neither the "gray" nor the stolen equipment can be returned to the buyer. But if the purchase was transparent, and the breakdown was not the fault of the owner, the consumer has a high chance of getting a working gadget in return.

Get your iPhone repaired under warranty. iPhone repair and maintenance. Can warranty service be denied?

Return of defective iphone

Returning defective iPhones within 15 days of delivery

Money back period

Returning a defective iPhone within the warranty period

The period during which you can return the goods

Money back period

Who can claim

Documents to bring with you when making a claim

Who proves the circumstances of the occurrence of deficiencies

Algorithm of actions in the case when the seller (authorized person) agrees to an indisputable refund

Algorithm of actions in the case when the seller (authorized person) does not agree to an indisputable refund

Returning an iPhone with a marriage after the warranty period has expired (including when the warranty has not been established), but within 2 years from the date of purchase

The period during which you can return the goods

Money back period

Who can claim

Documents to bring with you when making a claim

Who proves the circumstances of the occurrence of deficiencies

Algorithm of actions in the case when the seller (authorized person) agrees to an indisputable refund

The algorithm of actions in the case when the store does not agree to an indisputable refund

Buying a defective phone

Warranty service

Replacement with a new gadget

Device repair

Receiving the money

Return policy

The procedure and term for the return of money

Refusal of warranty service

Possible reasons

Regional features of service

How the Apple warranty works in Russia when replacing an iPhone

Read also iOS 11 iPhone X Issues

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Bring your device

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Checking the Apple Limited Warranty

Non-warranty service

Battery maintenance

Screen repair

Apple Accessories

Preparing for iPhone Service

After service

What to do if the iPhone is broken

When is a free replacement denied?

Beginning and extension of the warranty period

How to get a refund without a check