play store not working. Why "Play Market" does not start on "Android"? Solution. Deleting a Google account

To fix the issue, follow the instructions below. They can help in the following cases:

You cannot download or install apps and games from the Play Store.
You cannot download music, movies, TV series, and other content from the Play Store.
The Play Store app won't open or load.
The Play Store app is malfunctioning.
You are unable to complete the download or update of applications.

Connect to a Wi-Fi or mobile network

Make sure you are using a network with a strong signal. If possible, connect to Wi-Fi. If you are using a mobile network, check the signal quality. Then try downloading the app again.

Learn more about how to fix internet connection issues on Android devices.

Clear cache and delete Play Store data

In some cases, this helps troubleshoot.

Restart your device

If the issue is not resolved, restart your device.

Press and hold the button nutrition until the menu opens.
Select Turn off or Restart.
If necessary, press and hold the button nutrition until the device turns on.

Like Windows, the Android operating system allows you to install applications offline, however, most users prefer to use the Google Store for this purpose, or rather, the special Play Market program. This method is not only more convenient, but also more secure than installing from an APK file, since many applications are checked by an antivirus program before they are published.

Alas, neither the Play Market nor the Android OS itself is perfect, so from time to time users have to deal with various errors, including errors in the operation of the Google Store. For someone, the Play Market simply does not open, for someone it cannot connect to the server, someone complains that it is impossible to perform this or that operation.

The reasons why the Play Market does not work are more related to malfunctions in the system itself, but it often happens that the user himself, who voluntarily or unwittingly changed the Android system settings, becomes the fault of the Store. What to do if the Google store, which was functioning perfectly before, suddenly stopped working?

Temporary issues

Application Store issues can be caused by temporary glitches in system services. This fully explains why the Play Market does not work on Android. What to do? No matter how trite it may sound, a simple reboot of the device often helps in such cases.

You should also note that problems with the Store may be related to problems on Google's servers. Checking this is very simple, just try opening the Store in a browser or from another device.

No internet connection

Check if everything is in order with your Internet connection, if there are enough funds on your account, if the mobile traffic limit has been exhausted, if you have left the coverage area, if the signal source is a router, make sure that it distributes the Internet, and the mobile device sees the network and is connected to it.

Broken Google Store and Services settings

It is possible that the problem is related to the failure of the settings of the Store itself or Google services. Please exclude this option. Go to the application management section and, finding the Play Market there, clear its cache. If this is not enough, also click the "Erase data" button.

These actions will delete temporary files, reset the Play Market settings to default values and, if the problem lay here, restore it to work. Similar steps must be repeated for the Google Play Services application. Please note that after the reset you will have to log in again.

Problematic Updates

If the Play Market on Android does not start after the update, it is possible that bugs in the update package became the source of the problem. Try uninstalling the update or rolling back to a previous version of the app, if available. For these purposes, it is good to have some kind of application backup program on the device, for example, SYNCit HD.

Disabled Download Manager or Google Accounts

The Android operating system has such a service application as the Download Manager. It is believed that for the Play Market to work correctly, it must be running. Go to application management, go to the "All" tab, find the "Download Manager" application and make sure it works. If Dispatcher is not active, enable it.

At the same time, we recommend that you find the Google Accounts application and also make sure that it is also active. If this application is disabled, the Play Market will not open, and if it does, it will most likely not work correctly.

Google account access errors

The reason why you can not enter the Playlist Market may be an error accessing your Google account. You can solve this problem by deleting your Google account and reconnecting to it.

Since deleting an account may result in the loss of user information, it is necessary to back up important data before performing the operation.

Presence of incompatible applications on the device

Some third-party applications, in particular Freedom, can block access to Google services and thereby disrupt the operation of the Play Market. If you're using Freedom or a similar app and you suspect that it's causing the Google Store to malfunction, uninstall it. You need to remove such programs correctly, namely, first the application must be stopped and only after that press the uninstall button. Sometimes the normal operation of the Market is hindered by a running vpn service. Try to stop it temporarily.

HOSTS file changed

A number of third-party applications, such as Freedom, for example, can modify the HOSTS system file, which is responsible for connecting to remote hosts. There is a possibility that some third-party program has written its data to this file, which prevents a normal connection with Google servers. Therefore, after completely uninstalling questionable applications, you should check the HOSTS file.

You need to be root to access it. Let's assume you have them. Navigate in file manager to location /system/etc, open the specified file with any text editor and delete all contents from it except for the line 127.0.0.1 localhost. Save the file, restart your device and check the Play Market.

Store files are corrupted

Another reason why the Play Market does not start may be a violation of the integrity of its files. Such damage could have occurred after a virus attack or user manipulation of the Store files. In this case, the Play Market should be tried to reinstall. Uninstall the application in the standard way, clean the system with CCleaner or another cleaner, then download the Market installation APK file from a trusted source and produce it in any way convenient for you.

Wrong time set in settings

Now consider the situation when the Play Market does not work via Wi-Fi or mobile Internet and writes “No connection”, although it is known for sure that everything is in order with the Internet connection on the device. The most likely cause of this problem is an incorrect time in the settings. Go to the date and time section and check the boxes next to the "Network time zone" and "Network date and time" options. After that, the date and time will be synchronized automatically.

Reset the device to factory settings

Factory reset or Hard Reset is a tough method, which should only be resorted to when other methods have failed. Before resetting, it is imperative to create backup copies of personal data, as well as the necessary applications, because they will all be deleted. You can start the hard reset procedure either from the "Recovery and reset" section, or from the Recovery menu (recovery mode).

flashing

This is perhaps the most radical way to restore the Market. There have been cases when the Google Store, as well as other applications, services and the Android operating system itself, continued to work incorrectly even after a factory reset. In this case, you can resort to flashing as an extreme option.

Summary

So, we have given the main reasons why the Play Market on Android often does not open and indicated what to do in most of the cases described. However, you need to understand that there are problems, if I may say so, of a private nature that users of mobile devices with custom firmware have to face. The same should be said about the owners of Chinese mobile phones, in whose firmware Google services are not used in principle. Errors in the operation of the Play Market, for example, after installing it on a Meizu smartphone, may be caused by other reasons, which must be considered in the context of the characteristics of the mobile device and its software environment.

When the "Play Market" does not start (now it is already called "Google Play") - this is a rather unpleasant problem. Thousands of users of devices with the Android operating system deal with it every day. Why doesn't the Play Market open? All kinds of failures and errors due to which the store stops working can be caused by several reasons. If you carefully study them, you can very quickly deal with the problem and make it so that it will no longer bother.

Main reasons

Firstly, due to the fact that at a certain point in time the service is not actually running. This happens extremely rarely. But if such a situation nevertheless arose, then it is necessary to wait until the developers fix the problem and re-launch the store.

The Play Market does not start on Android and due to the fact that the date and time settings on the smartphone or tablet could go wrong. Typically, this cause results in an error containing a notification of a missing connection.

"Play Market" does not start due to possible problems with the network. You need to make sure that the connection is established without errors and the Internet is working properly. In the case of using mobile Internet, you need to ask the operator for the correct settings.

Errors due to interventions in the system

People who want to cheat the system and get paid features in games and applications for free often install the Freedom program on their device, with the help of which they carry out hacking. Because of this program, they often have the question “Why doesn’t Play Market start on Android?”. The answer is simple: Freedom blocks access to all services from Google.

Changes may occur This may happen due to the installation and use of certain applications that cause changes to system files. If this happens, then the user must edit the file a little to return it to its original form.

How to restart the service

The methods for solving the problem associated with the fact that the Play Market does not start depend on the reasons. If the reason is known, then it is not difficult to determine the necessary method. If not, then you will need to try each method.

The device needs to be rebooted. Half the time this simple step helps. Moreover, it also helps in case of other problems with the operating system or applications.
You need to make sure that Google accounts are enabled. In the settings there is a section "Applications", in which there is a tab with all programs. At the very bottom should be disabled. If the Google Accounts application is found among them, then it must be turned on - and the service should work.
When the Play Market does not start on Android, you need to reset its settings and Google Play services settings. In order to do this, you need to go to the settings and find the section with applications. In the list, you need to find the necessary ones and clear the cache and erase the data for each of them. You also need to remove updates from the Play Market itself.
If the "Play Market" does not start, then you need to reinstall it. To do this, the current installed version of the store is first removed, and then the most current one is loaded. After installation, the device must be rebooted.
The system must have the correct time. In some cases, it happens that the time and date go astray. And if this happens, then when they try to open the service, users receive a message that there is no connection. To solve this problem, you need to set the correct time zone and the current date and time in the settings.
The Play Market does not start due to the unavailability of the Internet connection. You need to make sure that the Internet is turned on and functioning on the device. To do this, just open a browser and try to go to any site.

Setting up a modified system file

The hosts file needs to be properly configured. Many users download programs that modify this file completely silently. As mentioned above, such programs include Freedom, which makes it possible to make purchases in games without spending a penny. If such an application is used, then first it must be stopped. This is done in the settings. After stopping, it is completely removed. In order to make changes to system files, you must have superuser rights. A properly edited hosts file should not contain extra lines. All garbage that is in the file must be removed. To do this, you need to install an application that is a file manager. With it, you need to go to the root directory of the system and find the etc folder. This is where the required file is located. You can open it as text, and then delete everything that is not needed in it. After saving, it is better to make sure once again that there is only one line left, which says "127.0.0.1 localhost". When everything is done in accordance with the instructions, you can try to launch the "Play Market".

Reset

Still does not start "Play Market"? What to do now? There is a method that is recommended to be used only as a last resort, when the rest could not help in solving the problem. This is a factory reset of the device. If you perform this procedure, then all information on the internal drive will be completely deleted. It is better to make a backup beforehand so that after the reset you can restore all the data. In order to reset the settings, you need to find the appropriate item in the device settings. After doing the operation, everything should work.

Outcome

The Play Market app store is a very powerful service containing content for the Android mobile operating system served. If it stopped working on the user's device, then one of the problems described above probably occurred. After all, the performance of the service itself is continuously monitored by hundreds of experienced programmers who, at the slightest problem, will throw all their efforts into solving it.

Android is one of two popular mobile gadget systems. And although the platform support is very good and prompt, there are frequent cases when failures occur, including the Google Play Market app store, from where almost all applications for the device are downloaded. "Unable to connect to the server" is one of the most common errors.

Server error in the Play Market: causes of the problem

The server connection problem may occur due to an incorrectly installed system update or Google Play. This is the most common problem. Also, one of the possible reasons is problems due to the overflowing application cache.

It is possible that there are no problems with Google Play, but there is simply no Internet connection. Check if mobile internet or Wi-Fi is on.

Also, there may be no connection to the server if the device has the wrong date and time, for example, after the user has removed the battery or completely discharged the device, this data is automatically reset.

It affects the work of the Play Market and synchronization with the Google account, which all Android users have. Perhaps the problem appeared due to the installation or removal of an application downloaded from the store.

A connection problem may occur if you have installed a hacked application or use cracks for games.

And the last. Oddly enough, not all Android devices support the app and the web version of the store. This is because some smartphones and tablets simply do not meet the compatibility requirements. You can view the list of models on the Google Play website in the help section.

Clearing the cache

The connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing to do is clear the cache of the Play Store and Google Play Services apps.

To do this, go to the system settings in the "Device" item and select "Applications". We find the Play market and sequentially press:

stop;

erase data;

clear cache;

remove updates.

We carry out the same actions for the Google Play Services application.

We reboot the device and try to go to the Play Market. If the connection to the server still fails, try the next step.

Disable sync

Due to a synchronization error, the app store is also unable to connect to the server correctly. To turn it off, go to the device settings again, move to the "Accounts" item, select Google.

Turn off all synchronization and reboot the device. We go back to the account and turn on the synchronization back. An error may appear, but we do not pay attention to it and try to go to the Play Market.

It is important to turn sync back on. Due to its absence, there may also be problems with the Market.

If there is still no connection to the server, go to the next step.

Deleting a Google Account

This step can help in some cases, and if games and other applications are not tied to it, you can try using this method to fix the server communication error.

In order to delete an account you need:

go to Settings;

Accounts;

click on the email address;

call the context menu with the button on the front of the phone (next to the Home and Back buttons), in some phones the context menu is called by pressing the button with three dots in the upper right corner of the screen;

choose delete account.

Reinstalling play store

If the problem persists, you can reinstall the Play Market. For this:

open tinctures;

applications;

select the Play Market;

stop;

click uninstall updates;

erase data;

remove from default startup;

download the application with the .apk extension;

go to the file manager of the device;

run the file;

after installation, open the Play Market and enter your username and password.

The app should work.

Important. Since the Market is embedded in the system and its removal is not expected, it is not on the official website of Google Play, so you will have to download it from third-party sources. Use only reliable and safe sites to secure your device. The latest version of the Play Market can be found on the w3bsit3-dns.com resource and the like.

What else can be done

If the connection with the service has not been established, despite all the actions taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.

The interface is almost the same as the application, by selecting the desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing is that the accounts on the device on which you want to install the application and on the site match. That is, if you use several accounts, for remote installation you need to make one active.

And the most radical option is to reset the device to factory settings. But at the same time, all user data is deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the state as when buying.

Video: Play Market - server error, what to do

In case of problems with the Play Market, first of all, restart the device, this helps with most problems. If the error remains, then one of the above methods will certainly help to eliminate it. Do not forget to clean the application cache, because of its overcrowding, not only the Play Market, but the system as a whole cannot work correctly.

Day by day, owners of devices running Android OS are faced with problems that arise when launching the Play Market. In newer versions of the operating system, it is called "Google Play". All this is unpleasant, of course. And today we will figure out what problems and how they are eliminated.

How to restore the functionality of Google Play

There are indeed plenty of reasons for the occurrence of problems. Moreover, devices from different manufacturers may have different problems. That is why in this article we will cover only the general ones that are most common. Read and remember so as not to return to our article again and again.

Main reasons
As mentioned above, first you need to highlight the causes of problems. Let's start with them:

Google Play doesn't really work. This happens very, very rarely. However, it is possible that it was you who stumbled upon the non-working Play Market. Be that as it may, Google works quickly and if the service is really out of order, it makes sense to wait a couple of hours until it is fully operational;
The date and time on your smartphone or tablet is incorrect. This may occur if you removed the battery from the device. The phenomenon is standard and occurs quite often. The device screen will show the error “connection is not available”;
The Internet is disabled on the device or there is not enough money on the balance of your SIM card. If suddenly there is money on the balance sheet, and “Mobile Internet” is active, then the problem is different. Perhaps the settings have gone wrong. Call your operator and specify the parameters, ask for advice - they can send you automatic settings;
One of the applications you installed changed the hosts file settings. This could result in problems when launching Google Play;
An application is installed that blocks the Play Market.

Well, we looked at the main reasons, now we need to get down to business - to restore the correct operation of the application.

How to restore the functionality of the Play Market on Android

The first step is to try rebooting your device. If nothing has changed and the error still remains in place, you should go the other way:

If this does not help, then go to the next method:

If he did not earn this time, you should look for the problem in something else. There are also several options here, each of which can work in your case. So let's look at the first one:

This also did not help, and you no longer know why the Play Market does not work on your Android device? Well, there is one universal and extreme way left - to the factory ones:

If you are not sure which method will help you, we recommend starting from the first one - a hard reset should be used only as a last resort!