The iPhone 7 broke for a guarantee of what to do. How to get a warranty for an iPhone. Apple International Warranty

The specifics of the work of the world Apple operates with the basic rule: in case of breakdown, do not repair phones, but replace them with new ones. Now, in case of damage to the camera or glass, the client needs to contact the company's offices in his city for support. Below we will tell you how to change an iPhone under warranty for a new one, and other nuances and subtleties of this procedure.

The paramount task to address this problem is to move to official page company in the maintenance section. The main question that worries all lovers of apple products is how the return and warranty period work after contacting and receiving a new phone model certified in Russia.

According to feedback from customers who have already successfully implemented this type of service, many of them had expired the warranty period at the time of contact. The screen often displayed an inscription that said that now technical support by phone is provided on a paid basis (in some points, the application of the values of the consumer protection law is necessary).

In view of this, it was decided to call and consult with Apple specialists about the duration of the warranty extension and also how to properly repair and restore the damage. Representatives of the company said that according to legal documentation, within a year a person can ask for help after issuing a new phone. This is an undoubted advantage, since the maintenance period under the owner's warranty is reset and extended.

It is also worthwhile to carefully study the amount of information presented on the official website, but just in case, every time you double-check it by calling the operator to the support service.

If there was an accident with the phone, then many people have an urgent question: "The iPhone has broken under warranty, where should I go?" It is always worth resorting to the help of the support representatives in your city, submit a request and repair it, or get a new one.

You can also contact a specialist in any convenient way. Remember that all data on the device is necessarily re-saved, that is, it can be returned to new version phone. And further replacement is carried out absolutely free of charge and without unnecessary surcharges.

In order to understand by personal example whether your phone is subject to warranty service and replacement for another, you need to look at the "Device Information" section. The serial number of your device must contain the following Latin assignments: q3-q9 qc, qd, qf, qg, qh, qj.

That is, consider the case in practice. If your phone needs a glass replacement iphone 7 plus under warranty, there is no need to run to a dubious store to buy or place an order through the sites. You can just contact the nearest service center or the one where the purchase was made earlier.

So, here you can replace the battery with a new one free of charge after providing the necessary set of documents prepared in advance. More detailed information we will consider the above actions below.

The condition for this is a preliminary service check, if it is confirmed to be defective under warranty, then it is changed free of charge.

Also, you need to extend the term of the new received phone, which, according to the rules of the company, will be a year from the date of its receipt. And if we speak correctly, then to confirm the truthfulness of this fact with the employees of the company.

If you do not cover your phone case under warranty, it is better to go and pay money to another service center to shorten the waiting period for cell phone repair.
Order of treatment

The general order of treatment can be conditionally divided into four stages:

After a breakdown, you must first carefully prepare all the necessary documents (otherwise the case to the customer support center will not be considered successfully completed). At the same time, it is worth preparing the device for exchange for a new version. Before visiting Apple store Store try to go through the points below with the device turned off.

creation backup: for the safety and security of all data on the mobile device;
identifying the ID password: repairing phones in some cases requires complete removal all files and disable Find My iPhone when using a password;
availability of a sales receipt: if necessary, confirm the current fact of purchase of a mobile device;
availability of a government-issued document: to confirm identity: passport, driver's license, etc.

Bring your phone to a working and certified Apple Service Center (you can also contact your carrier). On the manufacturer's official page, you can increase the chances of quickly fixing a broken phone: select the brand of the mobile device by clicking on the appropriate section. Next, you need to select the topic of the problem: physical damage, battery or cellular... When expanding the bottom window about certain directions Apple repair iPhone shows common questions and short solutions to eliminate them. If the problem you claimed is not presented on the site, you should request a personal communication directly with a repair expert mobile technology complain about serviceability.

Then, after a while, a specialist will contact you in any way convenient for you ( email address, chats social networks etc.).

Waiting for Apple Phone Repair
If the device is delivered to the company's service center, the repair can take no more than 7 days, according to the rules specified in the application.

Important! In some cases, correction of errors in the operation of the device can occur on the same day, and the client receives a replaced phone in his hands.

If you take a mobile phone to an operator, then the issue of timing should be discussed directly with a representative.

Required documentation

To exchange telephone sets, the buyer should act as follows, submit documents according to the list:

serial number iPhone brand phone (you can see it on its box);
personal serial number of the phone, by which all the subtleties and nuances of the process are determined;
and most importantly, this is a password that will enable you to enter the site of your personal account if necessary.

Features of the procedure

According to the resources of documents published on the pages of the world wide Internet, there are a number of requirements for defects mobile devices... That is, in order for the digging company to repair or replace the device, it must be “broken” in the correct way. So, the following phone models are subject to warranty service, as well as exchange for a new version:

a narrow crack on the glass "without a cobweb", which should be in the corner;
the emerging effect of the front camera, its displacement from the right place;
the presence of unnecessary elements under the screen or "broken" pixels (by prior request to the user).

What if the client is really to blame?

Cases that are eligible for non-warranty repair include the following types:

confirmed entry of liquid into the device by the user;
corrosion of the device inside;
serious mechanical deformation of the display;
a crack from which many small cracks and other types of cracks diverge;
the presence of garbage that is extracted in a complex format;
wiped surface of glass, button or case;
screen removal (the exception is a swollen battery, it is covered by the warranty);
a heavily clogged speaker or phone microphone.

Attention! Each case of liquid spillage on Apple device is considered on an individual basis. Since some of the cases are not subject to coverage and payment for repairs at the expense of the guarantee and are repaired for a partial payment of the client (screen corrosion after a liquid spill or personal confirmation from the owner of the phone about what happened). You cannot make a phone float for a long time and then oblige the company to replace it with a new one.

If iPhone user will show a dry phone without visible elements of corrosion and the presence of a white or gray beacon, it is possible to remain under warranty. In the case of a red indicator, such a moment is impossible.

There may also be isolated cases when it is not fully paid for by the guarantee funds, but it is still changed to a new version. Handing over the phone in case of any error or malfunction is the direct responsibility of the client. The company's employees themselves will determine the means of resolving the problem: they will clarify exactly how it broke, what can be done about it, whether it is necessary to buy another model or it is likely to issue a new version, etc.

Attention! Please be aware that these policies do not apply to AppleCare + users. For this reason, phones can be repaired or exchanged even in the case of obvious mechanical damage.

Due to Apple's soft policies, there are almost no cases where disgruntled customers go to court. Usually, the whole case is resolved at the stage of selling the coupon for contacting the warranty center.

Remember that if you have manifested iPhone malfunction before the end of the warranty period, you can rightfully contact a service center or a specialized store. After providing a set of documents and drawing up a valid contract, you will be replaced by a damaged device with a new one.

Apple certified repair and maintenance services are available from Apple Authorized Service Centers. Their technicians are trained by Apple. They provide high quality service using genuine Apple parts. Apple provides support for these repairs.

How long will it take?

Many Apple Authorized Service Centers perform certain repairs (such as screen repairs) on the same day. If a technician needs to send your iPhone device an Apple Repair Center and they will tell you when it can be picked up.

How much is it?

After examining your iPhone, a technician will provide the total cost of repair or replacement. In some cases, repairs may be covered by an Apple warranty or consumer protection law.

Screen repair

Cracked iPhone screen can be replaced by an Apple Authorized Service Provider.

All of these centers use original Apple parts and precision engineering to ensure your screen is as good as new when repaired. In some centers, service is provided on the same day.

Battery replacement

Apple's limited warranty covers a battery that is defective as a result of a manufacturing defect, but not batteries that deteriorate with normal use. The cost of replacing the battery depends on iPhone models and whether the issue is covered by a warranty or consumer protection law.

The warranty period is assigned for all technically complex goods. This time is especially important for those products that are expensive, such as mobile phones Iphone.

Apple undoubtedly values its name, therefore it is concerned not only with the release of high-quality products, but also with its timely warranty service. For the purchased iPhone, the warranty is given for a year.

To contact service centers, you need to know not only the repair time, but also the rules that allow you to do it for free. The manufacturer sets a number of requirements for consumers that must be adhered to.

The day of sale of the goods is considered the starting date of the warranty period. If the date of purchase cannot be proven, then it begins from the date of manufacture of the product. With iPhones, things are radically different. Each Apple gadget has its own unique number, and upon initial activation, it is registered on the network. Therefore, the warranty starts from the moment the phone is activated. This is extremely convenient, since later the registration date can be viewed online and no supporting documents are required for this.

Please note that iPhones are warranted locally. The service period for devices purchased in the Russian Federation is two years, because this is the minimum period for servicing technically complex goods under the Law "On Protection of Consumer Rights" No. 2300-1 dated 02/07/1992. And in the USA and other countries it is guaranteed only 12 months, as their legislation allows it. Although when buying a gadget, a standard year will be spelled out in the documents, but the right to service from Russians is extended for the same period.

The warranty only covers damage caused by improper factory assembly or transportation. If the phone is used carelessly, the owner will not be able to count on free service.

Buying a defective phone

Apple advertises its products as ultra-reliable, capable of providing trouble-free operation for several years. The popularity of the gadgets of this company really speaks of the massive recognition of quality. Despite the high prices for iPhones, they are purchased by different segments of the population. But one should not think that this type of equipment cannot have a factory defect. As practice shows, in recent years the number of factory breakdowns has increased, this is probably due to growing production.

Buying a defective phone is not uncommon. Many models have recurring problems that most buyers deal with. IPhone 6 Plus owners often complain about the lack of focus, and the iPhone 5s RFB often lacks a network. Moved out front-camera and display backlash can be registered in many models. Buyers should be aware that any error found can only be rectified at service centers. Even minor repairs should not be carried out on your own. IPhone manufacturers are also jealous of any systemic intervention. The owner is recommended to use the updates of the certified IOS versions, otherwise, the phone may simply be denied service.

Warranty service

Apple warranty service is provided only in the country where it was purchased. Such a condition is not a whim, but has serious reasons. Each country introduces its own quality standards, the application of which is mandatory for goods sold on its territory. Service centers located in Russia allow servicing exactly those models of devices that are sold here. An American gadget can only be repaired in the United States.

Speaking about the guarantee, do not forget that it applies only to those devices that are officially imported into Russia and certified in the prescribed manner. On such gadgets there is a PCT mark, which means the following - the iPhone has passed RosTest and in all respects it meets the quality standards.

When contacting the service with a problem with the phone, the consumer can count on:

Complete replacement of the device with a new one.
Fault repair.
Partial or full refund of the cost of the phone.

The choice of the terms of warranty service, in theory, lies with the buyer, but the end result depends more on the causes of the breakdown than on the wishes of the owner himself.

Replacement with a new gadget

The policy of the Apple manufacturer is aimed at reducing conflict situations, and therefore, most often, when a manufacturing defect is found, the iPhone changes to a new device without any problems. old phone goes to the factory, where all the shortcomings are eliminated and it goes on sale in an already updated form.

You can return the gadget if, after checking it at the service center, it was found out that the reason for the unsatisfactory work was a manufacturing defect, and not poor care of the product. To return the goods, contact the place of purchase. After submitting claims to the store, hand over the iPhone to the service, where the specialist will inspect and make an opinion.

You can exchange your phone even if it was broken through the fault of the owner. Such an exchange takes place when two prerequisites are met:

The old phone is for rent.
A surcharge is made for a new device, usually it is 50% of its cost or a little more.

Therefore, if the iPhone breaks down, do not rush to take it for a paid repair, weigh the pros and cons, it may be more profitable to change it than to fix it.

Repair of the device

Free repair of a broken iPhone in service centers is made only if:

The warranty is still valid. If the owner does not know exactly the operating time of the device, then he can check it by going to the "Settings" option and selecting the "General" tab - "About this device".
There are no obvious signs of mistreatment by the owner.
The phone system corresponds to the factory one - IOS.

You can contact any service center that is geographically convenient for visiting. If one of them was refused repair, then you can contact the next one. Bypassing several services, it is quite possible to find one that will take on the problem.

Before sending the device for repair, you should copy all personal data from there, because all information is usually erased when the system is rebooted, and it is not always possible to restore them.

Receiving the money

It is not possible to demand money back from the seller for a previously purchased mobile phone in all cases.

Based on the RFP Law, many buyers have assured themselves that any purchase can be returned to the store within the first 14 days if the size, color or other external parameters did not fit. This is only partially true, there are indeed a number of products that are subject to such replacement, but mobile phones are not included in this list. This gadget is a technically complex product that cannot be replaced on the basis that the customer simply changed his mind.

Receipt of paid funds is possible for the following reasons:

The serial number of the product is different on the machine and the box. This means that the phone has been tampered with and is possibly counterfeit.
Found a factory defect.
The seller concealed essential information about the product, for example, that it was being repaired.

You can only get your money back if the phone is returned to the store within the first two weeks. With a later call, you can only count on repair and replacement. But if the service keeps the iPhone for more than 45 days, then, according to the law, the owner can insist on receiving the funds spent.

Return of goods

When buying an Apple phone, few people think about the possibility of a return, meanwhile such a possibility exists. To further exercise your consumer and warranty rights, you must:

Save purchase receipts. In most countries this document is not needed to return iPhones, but in Russia it is still essential. The check, first of all, proves the purchase of the gadget in a particular store, because another seller will not deal with receiving a broken phone. When you go to court, it is this receipt that allows you to substantiate the claim, indicating how much the device cost.
Do not discard the box until the end of the warranty period. It will be needed when exchanging a product for a new one or receiving money back.

Any problems with the functioning of the gadget must be expressed in a written claim.

This paper is drawn up by the buyer in duplicate and submitted to the store. One statement remains with the seller, and the second one is marked by the seller that the buyer's claims were accepted for consideration.

In the application form, it is necessary to clearly state the complaints that have arisen and the problems encountered, and indicate the method of its solution, which will suit the applicant. The claim is considered for 20 days, along with its acceptance, the iPhone is sent for examination in order to obtain an authoritative opinion on its condition.

For a consumer, it is most profitable to buy a phone on the official Apple website. This online store offers its own extended return guarantees. Within 14 days, gadgets purchased through www.apple.com may be returned without explanation. You do not need to prove the presence of a marriage or other nuances, in this case, even a changed opinion may become the basis.

Refund procedure and term

The easiest way to get a refund is available to those who used the services of the official website. After the courier picks up the unwanted device and delivers it to the warehouse, the funds will be returned to the buyer within 3-10 days. They are credited to the same account from which they were debited. Returning the iPhone to the store will also have to wait up to 10 days, this is exactly how much is given by law to the seller for the reverse operation of crediting money.

The most difficult case is the purchase of a gadget on credit. You can act with such a design in different ways, but it all depends on whether the first payments have already been made. If the cost is partially paid, then you will need to divide it into two components - the one that will be transferred to the buyer and the one that needs to be returned to the bank. The seller is obliged to return all the money paid, including those that were taken for the registration of the loan and insurance itself. If you refuse to voluntarily resolve the problem, you can go to court.

Denial of warranty service

Service centers are far from all Iphone owners accept phones for service. Apple sets rather stringent requirements for users, and their violation threatens to refuse free repairs. One of the pitfalls for buyers is the installed jailbreak. Not everyone knows that unauthorized interference with gadget systems is regarded as hacking, and therefore warranty service will be denied. On the positive side, it is quite easy to remove traces of the installation, you just need to reinstall the system to the "native" one. It is worth doing this before making a claim, because after the correction, they will not be allowed to recover from the warranty.

Warranty repairs are not carried out even for those devices that have been damaged due to improper handling. If the phone has chips, dents, cracks, glass is broken, then there can be no talk of free service. And, conversely, with careful handling of the iPhone, the identified malfunctions can be classified as a manufacturing defect even after a long time of operation.

Possible reasons

When contacting the service center, be prepared for the fact that you may be denied repair and maintenance for the following reasons:

The phone was purchased outside the Russian Federation.
The device is not certified by RosTest, which means that it does not fall under the standard protection scheme.
On the outer sides of the gadget there are obvious traces of blows.
The product has leaks, from the external or internal sides, which indicates that moisture has entered it.
System updates were made using non-certified programs.

It should be remembered that the absence of a check or box cannot in any way affect the decision on repair and maintenance, since you can check the warranty period in other ways.

Regional features of service

There is a popular belief among consumers that iPhones sold in the United States are better in terms of equipment, and therefore of higher quality. This is a common fake, which is absolutely not true. Any device can break, no matter where it was purchased. But it will not work in Russia to exchange, repair or return an iPhone that was bought abroad. There are serious reasons for this, which have nothing to do with the desire to deceive the buyer.

Servicing complex gadgets like the Iphone is not easy. Not only that, it is necessary to recruit specialists who are clearly guided in the configuration of these models. Service centers should be provided with sufficient software and replacement parts. Accordingly, on the territory of the Russian Federation, services allow you to repair only those models and the configuration that is certified in the country. Therefore, when purchasing a phone, think about where and how you can service it.

It will be interesting for you

In spite of high quality Apple devices, you still need to know.

Apple is passionate about the quality of its devices. An example of this is not only the increased requirements for suppliers of components, but also the recall of products that have technical problems.

Of course, with the growing popularity of "apple" products, the number has increased. This is understandable, more devices - more, and it is more difficult to monitor the quality of incoming components and production processes.

And now, the trouble happened - this or that device malfunctioned. First of all, need to decide is it covered by a limited one-year warranty or, in case you purchased the package AppleCare- three years old.

This is quite simple to do - just go to this address and enter the serial number of the device for which you want to receive support.

1. Warranty expired

Although it is sad, but not critical - help is near! All you need is to choose quality service with a good reputation. You can find an authorized service.

2. The warranty is valid

First of all, you need to say hurray! On extra money we no longer "get", however, there are some points. At first, we have already said that in the event of a breakdown of the warranty device, in accordance with the legislation of the Russian Federation, you have the right to replace the defective device or refund the money paid for it.

Secondly, there are restrictions set by Apple for authorized service centers. We are talking about those cases in which you will be denied free warranty service, namely:

Damage resulting from accidents, abuse, misuse, contact with water, fire, earthquake or other external influences;
Damage is caused by using the device in violation of the user manual, technical specifications, or other published guidelines from Apple;
damage resulted from maintenance (including updates and extensions) performed outside of an authorized service center;
removed or damaged serial number;
the device is stolen.

Life hack. Not many people know about this, but in accordance with the norms of the legislation in force in the territory of the European Union, the minimum allowable warranty period for technically complex devices is 2 years. Thus, if your "Rostest" or "Eurotest" breaks down, you have every right to free warranty repairs on the territory of any EU country. All you need to do is to submit an application to the Apple Store. In case of refusal, you have every right to defend your interests in court.

Moreover, according to Apple instructions used by authorized SCs, the device will not be accepted for free warranty repair if it is not certified for use in Russia.

but in fact not accepted only iPhone, as well as iPad, the latter starting with iPad 4.

This prohibition does not apply to the so-called "Eurotest" - that is, devices intended for sale on the territory of European states.

Others interesting fact is how it is applied in practice prohibition on unauthorized opening of devices... Due to the fact that authorized SCs have repeatedly recorded the presence of handprints inside completely new devices, this criterion is no longer a reason for denying the warranty. Thanks to our Chinese friends - apparently, there are not enough gloves for everyone.

As for the worn out bolts, worn notches and other traces of opening, then everything, as before - REFUSE WARRANTY.

If your device does not fall under these restrictions, you are fully entitled to warranty service. All that remains to be done is to contact Apple Support or directly to an authorized SC that can be found.

Why contact support? There are several reasons. At first, experts will be able to remotely test your device - perhaps this will solve the problem.

Secondly, Apple has a concept “ DIY repair". In this case, instead of the broken one, another component will be sent to you and you can connect it yourself. Do not worry, motherboard they certainly won't. Do It Yourself applies to Magic Mouse, Apple Keyboard and other similar gadgets.

Thirdly If a customer service representative decides that the device needs to be sent to Apple, then the company will send you the shipping waybills that have already been paid, and, if necessary, packing materials. All that remains for you to do is to package the problem device and call a courier to deliver it to Apple or an authorized service center.

The result of the warranty service

With warranty service provided under a one-year limited warranty (or, as we already know, not quite a one-year warranty), Apple may:

repair the device using new or similar components;
replace the device with a new one, in which new or used parts are used, equivalent to new ones in performance and reliability;
- subject to the return of the gadget.

I hope you never find these tips useful, but it's worth knowing.

It's not for nothing that Apple is considered a premium technology, style is present in everything: in the phone, design, advanced technologies, accessories, and, of course, in the service.

In this article, we will explain the principle of servicing Apple warranty devices. How effective and fast it is. And also let's touch on gray phones.

There are two types of Apple devices, officially imported by dealers into Russia with all taxes paid, and imported unofficially, the so-called "gray phones".

So, if the equipment is gray, then in most cases, the guarantee does not apply on the territory of Russia. This means that in fact the seller himself provides the guarantee. With such a guarantee, the responsibility falls on the shoulders of the seller, which means that under any pretext they will try to remove him from the guarantee, no one wants to lose money. In fact, get ready for a scandal and a long correspondence, I think you can imagine the attitude.

And now the official option: In this case, you do not need to come to the store, in which part of Russia you would not buy it, you just need to contact the nearest Apple authorized service center. In Khabarovsk, it is the ASC Integrator, located at 60 Dikopoltseva, in the same place where our company i-Service is located.

You do not need any documents on your phone, just take your passport. All warranty obligations and terms are in the database Apple data, to which the ACS has access. An engineer can immediately determine if your iPhone or other Apple device is covered by the warranty period.

Apple pays an authorized service provider only to replace the device, no warranty disclaimer will be charged. This means that it is beneficial for the service to accept your device under warranty, and not try to refuse you under any pretext. A completely different attitude, isn't it?

Did you know that there is even minimal passable damage. Scratches, dents, and even cracks up to a certain size (the so-called natural wear of the device) are acceptable, in which case the device can still be accepted under warranty, and an authorized center Integrator always goes to meet the client. For gray phones, this is 100% de-warranty.

And the most important plus, for the sake of which we recommend immediately going to the ASC Integrator, and not contacting the seller. According to the law on consumer protection, the seller is obliged to fulfill the warranty obligations within 45 days, while everything is delivered by Apple so clearly that the device will be replaced in 7 working days, and sometimes even faster. You'll get new phone with a new guarantee.

Buy phones covered by the Apple Russia warranty. Then you will know that the premium service is open for you, and in case of warranty problems, they will definitely go to a meeting.

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