Netbynet voluntary blocking. Voluntary blocking of netbynet. Services and rates

Terms of use for the services of this internet provider provides for the possibility of both temporary blocking and refusal to use the services forever.

If there is a need to temporarily block the Internet connection, for example, leaving on a long business trip or during a vacation, the possibility of blocking the provision of services is provided. By using this option, the user saves on paying for services for the time when they are not needed.

Basic conditions for temporary blocking of the provision of services

- Disconnection of the Internet by the user is possible for a period from 1 day to 90. For 60 calendar days, this service is provided without payment, and for each next day you will have to pay 3 rubles. per day.

- Basic service of the provider - the provision of Internet access remains active (there is no financial or other types of blocking).

- The user has the right to use the service of voluntary blocking only in the absence of debts on. If the client has a deferred payment, then the debt will have to be paid before the blocking begins.

- If you need to block for a long period of more than 60 calendar days, then before using the blocking service, you must top up your account at the rate of 3 rubles. for every day over and above the free period. For example, blocking is needed for 80 days, then there should be 60 rubles on the account.

- You can re-use the voluntary blocking service only 30 calendar days after the previous one ended.

- When using the blocking service for equipment rented and purchased in installments from the company, you still need to make a monthly payment.

Rules for connecting voluntary blocking in your Account on the website

Many netizens have faced situations where they needed to temporarily turn off the Internet. For example, a vacation trip or a long business trip. For such cases, providers offer subscribers services of non-permanent voluntary blocking of access to the network. In our article, we will tell you whether it is possible to suspend the work of the home Internet through your personal account, and how to temporarily block access to the network during your vacation.

Features and specifics of the service

Operators provide users with the opportunity not to pay for access to the network when subscribers are not using it. This option has a number of restrictions and rules. Some companies connect such a service on a paid basis, while others - on a free basis. The service can be provided for a different amount of time, once or several times a year. You can also suspend access to the network at the time of the move. In this case, you should find out about the service provider at home at the new address. If the house is connected, you should visit the provider's office and write an application for reconnecting the Internet at a new address. At the same time, the subscriber does not have to terminate cooperation with the operator. You just need to renegotiate the contract.

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How to pause your home Internet

There are several ways you can use it.

Personal Area

Each subscriber has access to a personal account. If you haven't used it yet, you need to register. It takes no more than five minutes. All the data required for registration can be found in the service agreement. After logging into your account, find the section about services and additional options. Then you need to select a voluntary blocking service, determine the time for which you want to suspend access, read the terms of provision and accept them. A window will appear on the screen with the corresponding information about the blocking.

Support call

To activate the option, you can call the helpdesk of the provider. To connect, you need to identify the caller as a subscriber. To do this, you need to name your passport data, service contract number and personal account number. After transferring the information to the consultant, learn about the conditions for providing the option and indicate the desired period of stopping access to the network. You will then be informed of the temporary disconnection.

Visit to a company representative office

When going to the provider's client office, you will need the same documents as when calling a consultant. That is, a passport and a service contract. The procedure is the same as for a call. It is worth considering that this method is only suitable for people who have signed a contract. If communication services are registered for another person, activation of voluntary blocking will be unavailable.

Is it possible to block access to the Internet for a while: terms of service

Operators have developed several rules and conditions according to which a subscriber can activate the option to temporarily block access to the network.

Rostelecom provides the service for a period of 5 to 90 days. Provided that the client has no payment arrears. The account must have the amount required to pay for one day of all connected options.

If the subscriber rented a network device and other equipment, for example, an interactive TV set-top box, the rent continues to be debited regardless of the network connection.

The first 30 days the option is provided free of charge. From 31 to 90 days the cost is 5 rubles per day. In case of voluntary blocking, the subscriber will not be able to change the tariff, connect or disconnect other additional services.

The following set of rules has been developed for users of communication services from MTS:

• The option is valid for 7 to 90 days.
• It can be activated no more than twice a year.
• The total period of the annual temporary shutdown cannot exceed 90 days.
• If necessary, the user can access the network earlier than the announced date.
• When voluntary blocking is activated, the subscription fee for the rented equipment is not charged.
• The service is available for subscribers who use the home Internet from MTS for more than 30 days.

Communication users from the "Beeline" company can disable access to the network for a maximum of 90 days. If the subscriber has not removed the voluntary blocking earlier, after this period, Internet access will become available automatically.

The provider provides the service free of charge, but the rent for the equipment continues to be debited. Voluntary blocking is available once every 30 days from the moment of exiting the last temporary disconnection, subject to a positive account balance.

Rules for Dom.ru subscribers:

• The option is available for a period of 7 to 90 days.
• The service cost is 15 rubles per month.
• The service price is calculated depending on the number of days of voluntary blocking.
• A temporary disconnection of network access cannot last more than 90 days in one year.

The service of voluntary blocking of access to the network from the MGTS provider is provided to subscribers for two weeks, one or three months. The option is connected free of charge, during use the subscription fee is also not charged.

If necessary, the user can access the network. The price of such a connection is 30 rubles per day. After the expiry of the temporary shutdown, Internet access is restored automatically. The tariff and the date of the billing period remain unchanged.

Telecom operator "TTK" provides service on the following conditions:

• The client must have an active user status.
• The user must be a subscriber of this provider for at least 90 days.
• The balance of the personal account must not be zero or negative.
• The minimum term for the provision of the service is 7 days.
• The service is provided free of charge.
• The annual total period of voluntary blocking cannot exceed one month.

If the subscriber needs to suspend the Internet for a longer period, he will have to choose the option of permanently disconnecting the provider's services or paying a subscription fee without using the network connection.

Netbynet Internet provider provides a variety of communication services through which you can use the Internet, telephony, digital TV, etc. The company has a long history, and the number of active subscribers exceeds a million people. At the moment, this operator is a subsidiary of PJSC Megafon. The organization also has many awards, which speaks of the quality of the services it provides. Despite all the advantages of this provider, there are times when it is necessary to terminate the contract for one reason or another. This is what this article will be about.

How to disable Netbynet

You can refuse Netbaynet services in different ways. The easiest and most affordable way for all subscribers of this telecom operator is a temporary voluntary blocking. This service is beneficial to use, for example, if you are going on vacation and you know for sure that you will not use the provider's services for a long time. At the moment, this service allows you to suspend the operation of the Internet and television on your personal account for up to 60 days absolutely free. In this case, the maximum period for "freezing" an account is up to 180 days inclusive.

Conditions for obtaining a temporary blocking of an account:

• The suspension of the purchased services can be performed once within the billing period. In this case, your account must necessarily have a positive balance.
• The next "freeze" of a personal account can be issued only after one paid billing period. It should be borne in mind that the settlement period is 28 days or more.
• If you decide to suspend the connected services for more than 60 days, then from 61 to 180 days 3 rubles per day will be debited from your account.
• The maximum amount that the provider can write off as part of the provision of this service is 360 rubles.
• If the blocking of Netbynet services is performed from 61 to 180 days, then the subscriber's status should be listed as “Active”, and the balance of the personal account should contain the amount that is calculated from the payment of 3 rubles per day. For example, if you want to suspend the Internet from Netbaynet for a time of 63 days, then you will need to pay only 9 rubles. That is, exactly this amount should be on your balance sheet.
• You can deactivate the "Temporary Blocking" service at any time of the specified period, which is a maximum of 180 days.

If you have purchased equipment for lease to use Netbynet's capabilities in full, then during the entire period of "freezing" you need to take into account that the service "Rent of equipment" is paid in full for each billing period.

Service "Moving" from Netbynet

If you decide to move to a new place of residence, then do not rush to terminate the agreement with Netbynet. For such cases, the provider offers to use the “Moving” service. Taking advantage of this offer, you do not need to renegotiate the contract, select a new tariff and remember new data for payment. All your old data will be saved at your new place of residence. Our specialists will independently connect you to the Internet in a new place, so you do not have to deal with it yourself. You can order this service by calling the Netbynet subscriber support service or through the "Personal Account".

Conditions for receiving this service:

• The subscriber reconnects at a new location in Moscow and the Moscow region.
• Only the owner of the contract can issue the “Moving” service.
• The application is accepted no later than 30 days before the move. That is, if you want to move out of your old place of residence, for example, on October 31, then the deadline for filing an application is October 1. Also, the application is accepted no later than 4 days before connecting to a new place of residence.
• Having made an application through your personal account or technical support service, expect a call from a specialist no later than a day after its submission. All the nuances will be discussed with you, the time, address and date of the desired connection will be specified.
• This service is performed free of charge, therefore, disconnecting the Internet and other Netbaynet services will not entail your expenses. Upon completion of the connection at the new place of residence, the subscriber must sign the act of work performed and the registration form. This is necessary so that we make sure that you have no complaints about the quality of the installation.
• It should be noted that the “Moving” service is performed if it is technically possible to connect to a new address. To clarify information on this possibility, please contact our specialists at the specified phone number. They will be able to check in real time the possibility of connecting to the new address.
• If you decide to move to another city and keep the contract for the provision of services from the Netbynet provider, then you will be offered to choose a similar tariff at a new location. Each city is in its own tariff zone, so the cost of services may vary. You can also check this information with our specialists by phone or at the office of the company.

If you have digital television connected, and at the new place of residence there is a technical possibility of connecting only the Internet, then in any case you will have to give up television. This can be done through your personal account or by calling the specified number. If you have equipment for digital TV, it will need to be handed over.

How to disconnect from Netbynet completely

If, for example, you decide to move to another country or to a settlement where the Netbaynet provider does not provide its services, then you can turn off the Internet, television and other services. You can terminate the contract with the Netbynet provider at the office of our company. You will be recalculated, and you will also need to return the equipment if you have chosen the “Equipment rental” service. When connecting to the Internet, this equipment is a router, and when connecting to television, a special set-top box. If you return to the country again, you will be able to use the services of the Netbynet provider again without any problems.

From this article, you learned how you can turn off Netbynet services or suspend them for a certain period. You also learned about the convenient “Moving” service, which allows you to easily use Netbynet capabilities at your new place of residence. If you have any questions, be sure to contact our specialists in person, on the website or by phone.

03/13/18 - I received an offer by phone (employee Boris) to connect a new tariff "Exclusive" for 599 rubles. (100 mb / s, + TV package 140 channels, + free set-top box for rent), this is + 100 rubles. to my rate. I agreed, agreed the arrival of the master on 03/15/18.
That evening, I changed my mind and canceled the application through the chat in my personal account.
03/14/18 - employee Dmitry called me back and I confirmed that I want to cancel the application. Do not transfer, but cancel.
03/25/18 - a representative of the quality control department called me and asked why I was refusing the service. I explained, he understood everything.
As a result, it turned out that from 03/15/18 the TV package was connected for 285 rubles. per month. But I found out about this only when the funds on my personal account ran out and the Internet was blocked, i.e. 04/01/18. Neither SMS nor e-mail about the connection of services comes. It is impossible to disable services in your personal account, the buttons do not work.
I have all the records of telephone conversations.

Add. information from 101s 08.04.2018

As it turned out, the operators connected this service to me on a non-existent phone number (i.e. my number without one digit) and I myself cannot turn it off either in my personal account or in the TV application. He asked me to turn it off via chat, they mock me, like you can turn it off through the prefix, through the application, but I don't know the passwords for the second login, and I didn't know about it at all until they told me about it at the 15th minute of the correspondence. As a result, they gave me a password, but on the "Disconnect" button, the error "Not enough funds" appears, although I do not want to "Connect", but "Disable" the service for 285 rubles. and the current balance is 605 p.