Netiquette basic rules in a nutshell. Solutions and alternatives. Email etiquette

FEDERAL AGENCY OF SEA AND RIVER TRANSPORT

FEDERAL STATE EDUCATIONAL INSTITUTION

HIGHER PROFESSIONAL EDUCATION

MARINE STATE UNIVERSITY

NAMED AFTER ADMIRAL G. I. NEVELSKY

Work is not a topic:

"Netiquette"

Completed: student gr. 214.11

Matysyuk N.A.

Checked by: teacher Zheburtovich E.A.

Netiquette

Netiquette is a simple rule that people came up with who communicate a lot with each other via the Internet. He is needed so that everyone - and experienced users, and the newcomers were equally comfortable communicating with each other. Most of the rules are not of any special nature, but simply represent a repetition of the rules of good form, accepted in society as a whole. These rules are just wishes. But since we are all a community, following these rules will increase your credibility and attract attention as a pleasant and interesting conversationalist.

10 principles of netiquette:

Remember that you are talking to a person.

Do not do to others what you do not want to receive from them yourself. Put yourself in the shoes of the person you are talking to. Defend your point of view, but do not offend others. When you use telecommunications, you are dealing with a computer screen. You cannot gesture, change your tone, and your facial expression does not matter.

Words, only words - that's all that your interlocutor sees.

When you are conducting a conversation - by e-mail or in a conference - it is very easy to make a mistake in the interpretation of the words of your interlocutor and, unfortunately, forget that your addressee is also a person with his own feelings and habits.

However, do not forget about the main principle of netiquette: there are real people everywhere on the web.

And one more reason to be polite on the web. When you contact someone in cyberspace, remember that your words are being recorded. Perhaps they will remain where you can no longer get. In other words, there is a chance that they will come back and harm you. And you have no way to influence this process.

Adhere to the same standards of behavior as in real life.

In real life, most of us obey the laws, sometimes because of restrictions, sometimes because of fear of getting caught. In virtual space, the chances of being caught are relatively small. People sometimes forget that there is a living person “behind the screen” and think that the rules of behavior on the Internet are not as strict as in ordinary life.

This delusion is understandable, but it is still a delusion. Standards of behavior may differ at different points in the virtual space, however, they are not softer than in real life.

Follow ethical communication. Don't believe someone who says "The whole ethic here is what you set for yourself."

If you are faced with an ethical issue in cyberspace, consider what you would do in real life. You will most likely find a solution quickly.

Remember where you are in cyberspace.

What is accepted without hesitation in one place may be considered rude in another. For example, in conferences where television programs are discussed, various rumors and gossip are quite normal. But if you decide to invade a journalistic discussion with them, this will not add to your popularity.

Once you're in a new area of virtual space, take a look around first. Take the time to explore your surroundings - listen to how and what people are talking about. Then join the conversation.

Respect the time and opportunities of others.

When you send email or post to a conference, you are actually claiming someone's time. And then you are responsible for ensuring that the addressee does not waste this time.

The concept of "capabilities" includes the bandwidth of the channel over which the communication takes place and the physical capacity of the storage media on the remote computer. And if you accidentally sent five identical messages to the same conference, you wasted both the time of the subscribers of this conference and the system's capabilities (after all, you occupied a transmission line and disk space).

Conference readers are slow and it takes time to receive a new message. The program has to scroll through all the message headers in order to get to the desired one. No one is particularly happy if it turns out that time is wasted.

People don't have much time to read messages, given the number of recent ones. Before you send your letter, consider if the recipients really need it. If you say no to yourself, it’s better not to waste their (and your) time. If in doubt, think twice before sending your message.

Save your face.

Take advantage of anonymity. On the Internet (for example, in conferences) you can meet with those whom you would never have met in real life and no one will judge you for the color of your skin, eyes, hair, for your weight, age or style of dress.

However, you will be judged by how you write. For those on the web, it matters. Thus, grammar rules play an important role. Be aware of what you are saying.

Reflect on the content of your letter. When you want to say something like "it seems to me ..." or "I heard that ...", ask yourself - and not check again if your facts are correct. Inaccurate information can cause a flurry of emotions on the Web. And if this is repeated a second and third time, it can happen, like in the game "broken phone": your words will be distorted beyond recognition.

Also, make sure your messages are clear and logical. You can write a paragraph of text that is perfect in terms of grammar, but completely meaningless. This often happens when you want to convince someone that you are in the right, using a lot of difficult and long words that you yourself are not very familiar with.

Don't insult users.

Finally, be patient and polite. Do not use profanity, do not go into conflict for the sake of the conflict itself.

Help others where you can.

Why is it effective to ask questions in the virtual space? Because your questions are read by many people who know the answer to them. And even if only a few people give a qualified answer, the total amount of knowledge on the Web will increase. The Internet itself grew out of the desire of scientists to exchange experience. Gradually, others were drawn into this fascinating process.

It is especially important to share the answers to your questions with other users. If you have a presentiment that you will receive a lot of answers to your question or are sending it to a conference that you rarely attend - respond to replies by e-mail, not to the conference. When you receive all the replicas, sum them up and send them in one message to the conference. Thus, everyone will benefit from communicating with you.

If you are an expert yourself, you can do more. Many people freely submit entire bibliographies, from lists of legal resources to lists of popular UNIX books. If you are leading a group that does not have a list of answers to the most frequently asked questions, try writing this. If you have discovered or yourself have composed a document that, in your opinion, may be of interest to others, send it to the conference. Sharing experiences is an exciting experience. This is an ancient and glorious tradition of the Web.

Respect the right to private correspondence.

Don't abuse your capabilities.

Some people in the virtual space feel like professionals. They are the aces in every multiplayer game, experts in every office, and system administrators.

With more knowledge or more authority, these people automatically gain an advantage.

However, this does not mean that they can use it. For example, system administrators should not read private email messages.

Learn to forgive others for their mistakes.

Everyone was a beginner once. So when someone makes a mistake - be it a typo in a word, a careless flame, a stupid question, or an unreasonably long answer - be lenient towards it. Even if you really want to answer, think twice. Just because you have good manners does not mean that you are licensed to teach those manners to everyone else.

If you decide to draw the user's attention to his mistake, do it correctly and it is better not in the conference, but in a private letter. As you know, corrections in the text often also contain grammatical errors; also, an indication of non-compliance with the rules of etiquette, it happens, demonstrates a violation of the same etiquette.

Rules of etiquette when communicating by e-mail.

Addresses and personal names.

A personal name (not the same as a signature) is an arbitrary string that many email programs allow you to attach to your messages as a text comment.

If your system allows, always write a personal name: it is a better "calling card" for you than an e-mail address.

Use meaningful names. Expressions like "guess yourself" not only interfere with identifying the author of the letter, but also insult the addressee's intellect.

If your postal system allows you to send letters along with the names of addressees, use this opportunity. Thus, it will be easier for the network administrator to find the recipient by name if the address itself turns out to be erroneous.

The subject of the letter (Subject).

Don't forget to name your emails. Almost all mailers allow you to assign names to mail messages, and often the user is guided by the names when looking at his mail.

Avoid meaningless names. For example, when you send an email to WordPerfect technical support, you shouldn't call it WordPerfect — you might as well write nothing at all.

If you change the subject of the conversation when replying to an email, do not forget to change the title as well.

An accurate title is the easiest way to determine the topic of a conversation, and if you change the subject while leaving the title the same, the recipient may be confused.

Try to keep the length of your letter consistent with the style of the conversation: if you are just answering a question, do it briefly and to the point.

Stay as close to the topic as possible. If you want to talk about something new, it is better to send a separate letter. Then your addressee can store it separately.

Don't write all of the text in capital letters - it becomes difficult to read (although short emphasis can be used as reinforcement). Try to break your letter into logical paragraphs and avoid overly long sentences.

Try to avoid grammatical mistakes. A letter full of errors and typos is difficult to read. That email is quick way communication does not mean that you can relax and forget about spelling (in my experience, the most illiterate message is electronic). If you think your thoughts are worthy of being expressed in the letter, make sure that they are presented correctly.

Avoid public flames - emails inspired by emotions. Messages sent at the time of emotional distress, most often only worsen the situation. Perhaps later you will regret your words, so before starting the "flame war", calmly think about the situation. (Try making yourself a coffee - it's amazing how quickly your emotions will subside with a good cup of coffee.)

If your mailer supports different text styling options (bold, italic, etc.), make sure the recipient's mailer has the same capabilities. By the time this document was written, most e-mail programs on the Internet could only work with text, although this, of course, is changing.

Think three times before including your credit card number in your emails. Email can be intercepted and your bank account at risk.

Answers.

Include portions of the letter you are responding to in your message. Remember, e-mail is not a real-time telephone conversation, and your recipient may forget the contents of a previous letter (especially if he is in active correspondence). Include portions of the original text in your response, and the recipient will more easily understand what is at stake.

Don't go overboard in quoting previous messages. It’s very frustrating to get your own five-page letter back (as a comment) with a little “I agree” at the end. Separate in some way the text of your message from the text of the quoted letters, then your answer will be easier to read. The> sign is usually used for this purpose, although this is not the only option.

Try not to mix general and personal information in your message.

Ask yourself: is your answer really necessary? For example, if you received a letter as a result of a fan mailing, it is hardly worth informing each of the addressees about your attitude towards it - it is better to send the letter directly to the author.

Signatures.

A signature is a small piece of text at the end of a message, usually containing information about contacts. Most mailers can automatically "stick" a signature to outgoing messages. A signature is an interesting thing, but one should know when to stop.

Use a signature if you can. It must identify you and contain information about alternative communication channels (regular telephone, fax). On many systems, particularly those where mail passes through gateways, your signature may be the only identifier.

Make your signature shorter - 4-7 lines is enough. Unreasonably long signatures load communication channels.

Some mailers allow you to add random lines to your signature: be careful with that. In any case, remember:

Brevity is the soul of wit. Quoting hundreds of words from Kant's Critique of Pure Reason as a signature is unlikely to please your addressees.

The concept of "insult" can be interpreted very broadly, so try to avoid expressions that can cause conflict on a religious, racial, political or sexual basis.

Do not use "local" (understandable only to you and a small circle of people) remarks. You will not find understanding among users of other cities, countries or cultural communities.

Changing signatures look best when they are playful. Political statements, for example, can upset some people, while a short joke just lifts the mood.

Simple rules of courtesy.

E-mail is a means of communication between people, and courtesy rules are indispensable here.

If you are asking someone, be sure to say please. At the same time, if someone helps you, it never hurts to say thank you. While this may sound trivial, you will be surprised at how many people are examples of politeness in real life and seem to forget about their manners in e-mail.

Don't expect to be answered immediately. The fact that you have not received an answer to your question within ten minutes does not mean that the addressee is ignoring you.

Remember, there is no reliable mail system. It is unwise to place very personal information into an email, unless you intend to encrypt it with a strong encryption program. Remember the addressee. You are not the only person to get hurt if a delicate message falls into the wrong hands.

Include in your letter full information on the topic, especially if you are counting on a qualified answer. For example, if you send the message "Spreadsheet program is not working" to the service technical support company "Lotus", the consultant is unlikely to be able to help you - he simply does not have enough information for this. You need to include a detailed description of the problem, not forgetting to indicate program version which you are using.

(English version).

The rules of etiquette are not universal and rigidly established - in different communities they can vary significantly. Since the main purpose of etiquette is not to impede communication in the community, the rules can be established based on the goals of the community, the accepted communication style, technical restrictions, etc. Some rules are written down, and even formalized in the form of a formal charter, and sometimes and just in the form of a list, other rules are not written anywhere, but are known to most members of the community and are strictly enforced.

Most often, a clear violation of etiquette is understood as insults and personalization, malicious departure from the topic (offtopic), advertising and self-promotion in places that are not intended for this. Libel and other malicious misinformation (deception) or plagiarism may also be a violation of etiquette.

Psychological, emotional - to contact you or you, whether to use emoticons and in what quantity, whether to indicate the area code in the phones, support newcomers or ignore their questions, or send them directly to the FAQ and Search ...
Technical, design - the use of strings of a certain length, the use of transliteration, restrictions on the size of a message or signature, the admissibility of extended formatting (bold, italic, color, background, frames, etc.), the admissibility of writing messages in UPPERCASE ...
Administrative - rules for naming topics (titles), citation rules, admissibility of advertising, admissibility of a flame, actually the need to adhere to the topic of the community ...

People accustomed to the rules of one online community may unwittingly break the rules of another. Therefore, almost all Internet communities require you to familiarize yourself with the rules and express your formal consent to comply with them.

Good tone

The rules listed below are of course not binding on all communities. In some cases, their implementation is impossible, or even undesirable, but such cases are usually rare.

Studying traditions

Before becoming an active member of the online community, it is advisable to visit it for a certain time, leaving a minimum of your own comments in order to get used to the rules of the community, as well as learn about some of its traditions. The exception is resources that do not imply long-term participation in their lives, or are built according to the "question-answer" scheme. As an alternative, some use encyclopedias, like Lurkomorya, but the information posted in such sources is not always reliable: they may be outdated, incomplete, biased or require interpretation - they can only serve as a supplement, but not a substitute for, self-assimilation of community rules.

Search

Before asking a question, do not be lazy to use the search - maybe this question has already been asked and answered. To the appropriate elevation old topic the reaction is usually supportive, while reopening the topic at first is usually discouraged.

Formatting messages

Try to make your notes readable. For example, you should not write in transliteration or replace letters with similar characters. Naturally, if a recording is difficult to read, it will most likely be either ignored or reacted negatively to it. Failure to comply with language norms also often leads to prejudice. You should also not type whole words. capital letters(all the more so - alternate case), as well as put a large number of punctuation marks and emoticons in a row.

Hiding part of a message

Most often, the message trimming function (the so-called "cat", from the English. cut- crop) is used in blogs, where posts, which can be quite long, are lined up in one row on home page, and only summary theme, which can be seen in full if you follow the link. It is also advisable to hide large files, for example, images that can be loaded for a long time (of course, the file should be loaded only after the visitor expresses a desire to see it), as well as content that some visitors would not want to see on the page (for example - spoilers that reveal the plot of the artwork).

Mauvais ton

As well as good practice, the situations listed below are not considered unacceptable in all communities. There are resources for which lower-level phenomena are in the order of things, or even resources created for them. But if there is no explicit permission for such behavior, it is better to refrain from it.

Attracting attention to yourself

Many communities discourage writing messages with the sole purpose of drawing attention to yourself. A common mistake for beginners is to write a "greeting" immediately after registration, which has no semantic meaning. A large number of such messages contribute to the development of the flame. Another example is the so-called "bump" or "up" - posts to raise a topic in forums or imageboards, where they are often sorted by the date of the last post. And if on image boards this is sometimes the only means of dealing with wipe (a kind of flood, due to which topics are lost in the stream of meaningless topics), then on forums such messages are often an attempt to draw attention to a topic that is not interesting to other participants, and therefore restrictions are often imposed to raise the topic up to a complete ban.

Flame

Offtopic

Offtopic(otherwise offtopic, offtopic or simply off; from English off topic, letters. "Off topic", in the English-speaking Internet the phrase off topic sometimes abbreviated as OT.) - network message going out of scope in advance installed theme communication. For example, the entry on the web forum, not corresponding either to the general direction of the forum, or to the topic in which the entry was left.

Sometimes in network communication use the antonym of the word offtopic - ontopic, ontop meaning to follow a predetermined theme.

Even before the spread of Internet forums, the concept of offtopic was widely used in echo conferences of the fidonet network. Also, as a rule, off topic in mailing lists and Usenet newsgroups is inadmissible.

Offtopic is viewed as a violation of netiquette, since it erodes the previously announced restriction on the topic of communication, which makes it difficult for users of the forum to find information, and turns it into an information dump. As a rule, moderators monitor the observance of network ethics in forums and other similar online communities.

The creation of a new topic ("topic") of a forum in an inappropriate subsection may also be considered offtopic in forums. Sometimes in forums, special sections "for flooding and offtopic" are introduced to discuss issues not related to the topic of the forum and just for fun.

From the point of view of sociology

Although offtopic, along with meaningless messages (see flood) contributes to the clogging up of a forum or other platform for Internet communication, however, the head of the laboratory at ISEPN RAS, Doctor of Philosophy Valery Valentinovich Patsiorkovsky sees the positive side of offtopic in the community in what it gives for the user forum the possibility of detente "by sending a message, perhaps far from the interests of the community, but important to this moment for him personally. "

In turn, Peter Collock (eng. Peter Kollock) and Mark Smith (eng. Marc smith) from the University of California consider the need to follow a given topic when communicating on the Internet within a large group in terms of a social dilemma, like the prisoner's dilemma - each individual wins by acting selfishly, but if everyone chooses an egoistic alternative, that is, engages in offtopic, loses the whole group - meaningful communication in the Internet group will become impossible.

Hotlinking

Notes (edit)

Links

RFC 1855
O. A. Lavrov Outline of rules for participants in electronic communications // Educational Technology & Society... - 2005. - V. 8 (1). - S. 183-190. - ISSN 1436-4522.

The rules of etiquette are not universal and rigidly established - in different communities they can vary significantly. Since the main purpose of etiquette is not to obstruct communication in the community, rules can be established based on the goals of the community, the style of communication adopted, technical constraints, etc. Some of the rules are written down, and even formalized in the form of a formal charter, and sometimes just in the form of a list, other rules are not written down anywhere, but are known to most members of the community and are strictly followed.

1. Remember that you are talking to a person.

Words, only words - that's all that your interlocutor sees.

When you are in a conversation - by e-mail or in a conference - it is very easy to make a mistake in the interpretation of the words of your interlocutor. And, unfortunately, forget that your addressee is also a person with his own feelings and habits.

However, do not forget about the main principle of netiquette: there are real people everywhere on the web.

2. Adhere to the same standards of behavior as in real life.

This delusion is understandable, but it is still a delusion. Standards of behavior may differ at different points in the virtual space, however, they are not softer than in real life.

Follow ethical communication. Don't believe someone who says "The whole ethic here is what you set for yourself." If you are faced with an ethical issue in cyberspace, consider what you would do in real life. You will most likely find a solution quickly.

3. Remember where you are in cyberspace.

Once you're in a new area of virtual space, take a look around first. Take the time to explore your surroundings - listen to how and what people are talking about. Then join the conversation.

4. Respect the time and opportunities of others.

When you send email or post to a conference, you are actually claiming someone's time. And then you are responsible for ensuring that the addressee does not waste this time.

The concept of "capabilities" includes the bandwidth of the channel through which communication takes place and the physical capacity of information carriers on remote computer... And if you accidentally sent five identical messages to the same conference, you wasted both the time of the subscribers of this conference and the system's capabilities (after all, you occupied a transmission line and disk space).

Many conference readers are slow and it takes time to receive a new message. The program has to scroll through all the message headers in order to get to the desired one. No one is particularly happy if it turns out that time is wasted.

5. Save your face.

Take advantage of anonymity.

On the Internet (for example, in conferences) you can meet with those whom you would never have met in real life and no one will judge you for the color of your skin, eyes, hair, for your weight, age or style of dress.

However, you will be judged by how you write. For those on the web, it matters. Thus, grammar rules play an important role. Be aware of what you are saying.

Reflect on the content of your letter. When you want to say something like "it seems to me." or "I heard that." Inaccurate information can cause a flurry of emotions on the Web. And if this is repeated a second and third time, it can happen, like in the game "broken phone": your words will be distorted beyond recognition.

Don't insult users.

Finally, be patient and polite. Do not use profanity, do not go into conflict for the sake of the conflict itself.

6. Help others where you can.

7. Do not get involved in conflicts and do not allow them.

"Does netiquette prohibit flames? Not really. Flames are also an old Web tradition. Flames can be fun for both the writer and the reader. And the recipients of the flames often deserve them."

But netiquette against flames that escalate into wars - a series of malicious messages exchanged, as a rule, by two or three participants in the discussion. Such wars can literally take over the conference and destroy the friendly atmosphere. This is unfair to other readers of the conference. And very soon people who do not participate in the discussion get tired of conflicts. In fact, there is an unacceptable monopolization of resources.

8. Respect the right to private correspondence.
9. Do not abuse your capabilities.

Some people in the virtual space feel like professionals. They are the aces in every multiplayer game, experts in every office, and system administrators.

With more knowledge or more authority, these people automatically gain an advantage.

However, this does not mean that they can use it. For example, system administrators should not read private email messages.

10. Learn to forgive others for their mistakes.

Such a concept as netiquette came to us from English. However, the very notion of “setiket” did not take root, in contrast to the very principles of communication. Internet communication etiquette includes the rules for online conversations, correspondence by mail, forum communication, and so on. It is not difficult to understand its principles - you just need to know the main points and do not forget about elementary politeness.

Peculiarities

The rules of netiquette allow beginners to get comfortable on the web, and experienced users do not feel discomfort even when dealing with strangers. In fact, "setiket" is all the same norms of behavior that people adhere to in everyday life, but transferred to the information network.

Ethics are not strict rules, but if you want to be treated with respect and seriousness, then they are worth adhering to.

Treating other users in cyberspace in this way does not require a lot of effort, but it helps to build a good reputation.

Basic concepts

It is worth starting a conversation about the rules of communication on the network with an analysis of the basic concepts that all Internet users encounter on a daily basis.

Places for communication

On the Internet there are a huge number of different sites and chats designed for people to exchange interesting experiences, or just talking to each other:

Forum... The main place for communication is the forum. As a rule, this is a site with a narrow specialization. For example, there are forums for moms, travelers, freelancers, and so on. On such sites there is both text and graphic information, and each user gets the opportunity to ask a question, create new topic, or just chat with others in the comments.
Chat. The main purpose of chats is to communicate in real time. They can be used for personal correspondence, or be grouped.

Violations and errors

Online messaging can ruin your mood and the person you're talking to if you break simple rules. There are a number of things to avoid when engaging in dialogue or in a forum:

Flames... This word means comments that do not carry much meaning and are used in order to provoke a response. In fact, this word is called an ordinary dispute for the sake of a dispute. Flame on the web is called personalization, insults, discrimination, and so on. Such a message should not only not be written by yourself, but also ignored, seeing on the forum, so as not to provoke flamers into further meaningless disputes.
Flood... The so-called flood does not make sense either. These are off-topic messages that you can safely delete. As a rule, flooders simply send emoticons or monotonous messages to everyone. The abundance of flooding slows down the page loading process, and just annoys users.
Caps... This word refers to messages written with the key held down. Caps lock... Messages written in capital letters are annoying in the same way as an abundance of emoticons or exclamation marks at the end of a message. As a rule, this means that the person has not read the terms of use of the site or forum.

In fact, there are not so many basic concepts that are found on the net. Computer slang is constantly evolving, and it is difficult to keep track of all the new terms. But, knowledge of at least this base is already enough for normal communication in cyberspace.

rules

Having familiarized yourself with the basic terms, you can proceed to the study of the rules of correspondence.

Email

For many old-timers, it is email that is the main method of communication on the web. It is by mail that business correspondence, therefore, it is important first of all to learn how to use it.

The first step is to complete your profile. The personal name and signature are visible to everyone to whom you send letters, so be sure to fill out this line. It is advisable to use your real name. So you will be immediately recognized among the huge number of senders.

When sending a letter, you also need to indicate the subject. This is also a kind of respect for your interlocutor. He will immediately understand what you want, and if it becomes necessary to re-read the message, he will not look for it among dozens of nameless messages.

As for the letter itself, it shouldn't be too long. If you are just responding to the message, then you can get by with a few phrases to the point. When sending the letter yourself, also try to stick to the topic, and not go into lengthy explanations.

As a rule, one letter corresponds to one subject. If you have something to add, then it is better to write a new message.

The culture of online communication also involves literacy. Check the text at least in free editors, so as not to make mistakes that spoil the impression of the interlocutor. The fact that mail is considered a way of fast communication does not give the right to send illiterate messages.

When communicating by e-mail, it is also worth remembering that you cannot indicate any personal data in the message... Although at first glance it seems that the correspondence will remain available only for two interlocutors, it is possible that personal information will appear in the public domain. It happens that scammers intercept letters in order to obtain personal data, for example, a bank account number.

Completes any message with a signature. Like the name, it should be intelligible and thoughtful. Most sites automatically add a signature to the message, but almost always it is possible to edit a given phrase. The main thing is that it should not be too long, the optimal size is four to seven lines. At the very end of the letter, you can duplicate the name, or indicate other contacts.

Forums and chats

Communication on forums and chat rooms is usually less formal. But all the same, it is worth adhering to certain rules. First of all, you need to respect the interlocutors. The clause "avoid insults" is present in almost every set of rules... Insults, as a rule, include "going personal": insulting the interlocutor's relatives, discrimination on the basis of gender, religion or race, as well as ridicule of some preferences and hobbies of a person.

Also, on most sites, the so-called overclocking is prohibited, that is, excessive quoting. If you need to quote something, or highlight someone's comment, you need to choose exactly the sentence or phrase that carry the desired meaning, and not just copy the entire text. The same applies to a heap of quotes - always choose one or more, without which you cannot do without losing meaning.

Most forums, like email, usually have a signature. It also should not be made too long. Most often, such signatures are humorous or personal.

This is permissible, but what should be avoided is negative or provocative statements in the signature.

Netiquette

In addition to these basic rules, there are also unwritten rules. They help you build a good reputation and stay safe when dealing with strangers.

Humanity

The first principle is respect for other people. Remember that although you do not see a real person in front of you, on the other side of the screen, he still exists. This means that you should control your statements and think that your words may offend someone.

Self-control

Flaming and public insults should be avoided, not only because your words can be perceived as an insult, but also because everything is recorded on the Internet. If the words spoken in real life can be forgotten over time, then the written and sent message remains forever. Many users have an illusion of control - it seems that it is enough to press the "delete" button, and the message will be erased forever.

But this is far from the case, because all sent messages remain on the Internet, and it will not be difficult for experienced hackers to collect all the information ever sent by a person over the network.

Patience

Unfortunately, not all users remember about etiquette when logging into the network. Therefore, another unwritten rule is to be patient with everyone. You don't need to get into every argument and try to fix every person. It is enough just to be patient and not be led by provocations.

Respect

Communication in virtual reality is often complicated by the fact that everyone has a real life. This means that one cannot expect that the interlocutor will devote all his free time to communication on the forum, or waiting for a response letter by e-mail.

Also, there may often be some problems with access to the network. This also needs to be remembered and not imposed on the interlocutor.

There is etiquette of communication, etiquette at the table, etiquette of telephone conversations, conversation, diplomatic etiquette. But since you and I, dear friends, are on the Internet, we are interested in the etiquette of the network, or, as it is also called setiket, or netiquette- from the reduction and merging of two words network (from the English word net) and etiquette. So what are the rules of netiquette and are they there?

Yes, they are, and yes, etiquette on the Internet must also be observed. As such, clearly spelled out, with clear rules, it does not exist and it is not recorded anywhere, but perhaps partially in Wikipedia. But there are basic concepts and rules. So, etiquette is the rules of behavior within the framework of good taste in a particular social group. Netiquette is a rule of thumb for online behavior.

No. 1. Do not forget that there is a live person on the other end of the line.

Do not dig a hole for another, otherwise you yourself will fall - do not do what you yourself would not want to receive. Put yourself in the shoes of the person you are communicating with. If you need to defend your point of view, then do it without insults. Remember to talk to the person. When you communicate at a distance, using text, it is impossible to catch your emotions, facial expressions, gestures - your interlocutor will see only the words. Choose words so that they are perceived and interpreted correctly, without distortion.

Remember to be polite, as every word you write online is. It is often fixed where you cannot reach in any way. But it is possible that your words can come back to you and harm you, which you cannot prevent in any way - remember this.

# 2. Use the same standards of behavior as your real life.

In the real world, we use behaviors often because of constraints and sometimes because of the danger of being caught. In cyberspace, the likelihood of being caught is much lower. People forget that there is a living person behind the screen and think that everything is much simpler and "softer" on the Internet. This is not true. In different parts of the network, the rules may differ, but they are not softer than in real life. If there is an ethics problem, think about how you would solve it in the real world and a solution will be found quickly. Remember that if someone breaks the law on the Internet, they will also break netiquette.

# 3. Don't forget that you are in cyberspace.

What passes painlessly on one part of the Internet will not pass on another. Where rumors and gossip are preferred, this behavior will be accepted. But if you also behave in a serious environment, then you will not be there. Before you say something (write, comment) in new environment, first take a closer look at the situation - what and how people say. Only after that start engaging in conversation.

# 4. Respect and value other people's time.

If you decide to write a message, then remember that the process of sending it takes both time and network resources, even in high-speed fiber-optic lines. Remember that reading your message is too, so don't make your recipient waste this time. Before sending a message, ask yourself if the addressee needs this message. If you answered “no” to yourself, then don't waste your time and his. If in doubt, think twice before submitting. Do not write empty, meaningless comments on articles, like - thanks for the article.

# 5. Save your face.

On the Internet, you can meet people with whom you would never meet in real life and no one can judge you for your age, weight, your way of walking, talking, or dressing. But online you will be judged for your writing style, your literacy, and your grammatical errors. Think what you are writing - be aware of this.

Comprehend your letters and texts, or even better, re-read them aloud before sending.

If you want to write false information with the words "somewhere heard something ...", then in the end it can be distorted beyond recognition, than cause a storm of indignation in the network.

Make sure your writing is logical and meaningful.

Do not insult other netizens. Be patient and polite, do not use profanity, do not conflict for the sake of the conflict process itself.

# 6. Wherever you can, help others.

Why any question? Because the very idea of the Internet from the aspiration of scientists is sharing experience and knowledge. Over time, ordinary people became involved in this process. If you ask a question on the Internet, then people who know the answer will surely read it. If only a few answer the question knowledgeable people, then the total amount of knowledge on the Internet will only increase.

If you know what can give an answer to a question that has not yet been answered, then do it. If you are an expert in a particular field, then write an article or a series of articles - people will be grateful to you! Share your experience and knowledge - this is a glorious and ancient tradition of the Internet. So the total amount of knowledge on the Internet is constantly increasing.

№ 7. Do not provoke conflicts and do not get involved in them.

Emotional remarks made without taking into account other people's opinions are called flames. These are statements that are written not for the sake of getting an answer, but for the sake of a reaction, for example: "Come on, come on, tell me, what do you think about this?"

Flames too. They can please both readers and senders. But the rules of netiquette are against such flames that incite hostility that turns into war - the exchange of malicious messages between two or three participants in the discussion. Such a war destroys the friendly atmosphere and can destroy the discussion itself. The rest of the users get tired of conflicts and just walk away from such a discussion.

№ 8. Honor and respect the right to private correspondence.

No. 9. Do not abuse your capabilities.

Some people in the virtual space feel like professionals, aces and experts. This applies to system administrators, moderators, and network gaming experts. These people have in their hands wider powers and knowledge, and therefore great opportunities and advantages. But this does not mean that it can be used. System administrators and moderators should not read private correspondence.

# 10. Forgive others for their mistakes.

All were newbies. Everyone was wrong and everyone is wrong. Be condescending to other people's mistakes, typos, careless flames, stupid questions, or unnecessarily long answers. Think twice before writing an answer, even if your hands itch to do so. If you know and can use good manners, then remember that you are not licensed to teach these manners to everyone and everything.

If you decide to point out to someone his (her) mistake, then do it not in public, but in a private letter. Give everyone an opportunity to doubt. Don't be arrogant and arrogant. Corrections also contain grammatical errors. And indications of violations of the rules of netiquette are often themselves violations of this etiquette.

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