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TestM. The program will show what is broken in the iPhone. What to do in case of iPhone malfunctions All about iPhone repair and diagnostics

Fair, not too high or too low. There should be prices on the Service website. Necessarily! without "asterisks", clear and detailed, where it is technically possible - the most accurate, final.

If spare parts are available, up to 85% percent of complex repairs can be completed in 1-2 days. Modular repairs take much less time. The site indicates the approximate duration of any repair.

Warranty and Liability

A warranty should be given for any repair. Everything is described on the site and in the documents. A guarantee is self-confidence and respect for you. A 3-6 month warranty is good and enough. It is needed to check the quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that you will be helped.

half success in Apple repair- this is the quality and reliability of spare parts, so a good service works directly with suppliers, there are always several reliable channels and a warehouse with proven spare parts for current models so that you do not have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good form for the service center. Diagnosis is the most difficult and important part of the repair, but you should not pay a dime for it, even if you do not repair the device after it.

Service repair and delivery

Good service appreciates your time, therefore offers free shipping. And for the same reason, repairs are carried out only in the workshop of the service center: it can be done correctly and according to technology only at a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient in order to be in time before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Age and experience of the company

Reliable and experienced service is known for a long time.
If a company has been on the market for many years, and it has managed to establish itself as an expert, they turn to it, write about it, recommend it. We know what we are talking about, since 98% of incoming devices in the SC are restored.
We are trusted and passed on complex cases to other service centers.

How many masters in the directions

If you are always waiting for several engineers for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of immediately.
2. you give away macbook repair an expert in the field of Mac repairs. He knows all the secrets of these devices

technical literacy

If you ask a question, the specialist must answer it as accurately as possible.
To give you an idea of ​​what you need.
Will try to solve the problem. In most cases, from the description, you can understand what happened and how to fix the problem.

You contact us in any way or simply bring the device to service center. If you call, we will be happy to advise you.

Contacts of our service center are on a special page:.

2. Reception of the device

Now you have already come to our service center. The secretary receives the device, writes down the malfunction from your words, enters the data into the computer, issues the necessary document from the reception and transfers the device to the master to the service area for diagnostics.

The secretary, if possible, will offer you tea or coffee.

3. Diagnostics

In our service center, diagnostics are carried out completely free of charge for any of your decisions. Even if you pick up the device after the diagnostics, we will not charge you money.

During diagnostics, the master checks the condition of the device and finds out the cause of the malfunction. Perhaps he will clarify with you the details of the situation in which the breakdown occurred.

If the purpose of the diagnosis is to find out the cause of the malfunction, then it usually lasts about 20 minutes. Usually the details of the situation can significantly speed up the process.

4. Diagnostic results

After the master has found out the cause of the breakdown, he will be able to say what kind of repair needs to be carried out. You are called a list necessary work and their cost, and after your consent, repairs begin.

You can wait for the repair to be completed in our client area, you can take a walk along Tsvetnoy Boulevard (if, of course, you have come to the central office), or you can go about your business and pick up the phone at another free time.

5. Repair

During the repair, our masters are working on your device, and you can wait with us or go about your business.

As soon as the repair is completed, the master will hand over the device to the secretary, if you decide to wait with us. Otherwise, we will notify you of the completion of the repair by phone.

6. Verification and payment

The repair is over, all the work is done and you are ready to pick up your phone. You provide a document issued earlier, and we issue you your device, which you can immediately check, and another document on the completion of the repair, cost and list of works.

You pick up the device and pay for the repair.

7*. Warranty case

If, after repair, the malfunction reappears or another problem with your device appears, then you come or call us and bring the device.

If the case is under warranty, then we carry out repairs for free, under warranty. If not, then after the diagnosis, we announce the cost (of course, you will certainly be given a discount) of the repair, and then we carry it out.

Everyone knows that the technology from the Apple brand is highly reliable and durable service. The iPhone is, of course, the most popular and sincerely trusted by consumers all over the world. Every year, loyal fans of the brand are waiting for a fresh novelty of the updated famous smartphone. However, any technique is not immune from breakdowns. Fortunately, many problems can be eliminated if you trust your iPhone for professionals. Depending on the complexity of the problem, diagnostics and repair of a breakdown are possible at a service center, but iPhone repairs are often carried out quickly at home - for example, AppleLab has been offering such services for several years. Today we will look at the most iPhone malfunctions, find out why they occur, and how to fix them.

Perhaps this is one of the most frequent and annoying breakdowns. Without a normally working touchscreen, we cannot fully use the phone. Even if the sensor is still sensitive to pressure, but the glass is broken or badly cracked, this makes it much more difficult to work with a smartphone. For example, there are spots, display ripples, flickering, colored dots and “broken” pixels.

Causes:

  • severe mechanical damage;
  • impact on a hard surface;
  • liquid on the screen.

Solution: most often, a failed touchscreen needs a complete replacement. However, it is likely that the problem lies in the module itself. There is also a chance that there is contamination in the contacts or on the surface of the display, so the sensor may fail. Then it is enough just to clean the screen and the space under it - the main thing is to entrust this matter to specialists.

By the way, if experts consider a factory defect to be the cause of the sensor failure, then the repair will be carried out under warranty. In other cases, the replacement will be carried out at the expense of the owner of the phone.

To reduce the risk of such a situation, we advise you to purchase in advance for touch screen iPhone protective glass or film from the manufacturer.

Safety glass

Damage to the housing cover or Home button

Cracks and scratches on the case spoil appearance smartphone - it no longer looks brand new. And the problem with the Home button will not allow you to fully use the entire functionality of the device: it will jam and not immediately respond to control. Fortunately, covers, protective back panels and just careful handling save from mechanical influences on the “body” of the phone.

Home button

Causes: a problem with the case and buttons may occur due to careless operation of equipment, falling, strong impact, moisture ingress into the structure.

Solution: in case of damage, chips and scratches on iPhone case it is highly recommended to replace immediately back cover. If, for example, liquid has entered your device and the home button, it is also best to contact the service center directly.

The mechanism of the button operation can be restored by professional cleaning of the device - it may be enough to remove the formed oxidation products on the contacts.

If the damage to the button is purely mechanical, then most likely the iPhone will have to be completely soldered or the faulty button module with a cable replaced (the same goes for the volume keys). If the device has not been in contact with water, has not been subjected to mechanical damage, and the buttons still do not work, perhaps the main problem lies in a serious breakdown of the processor or motherboard. In this case, professional diagnostics of a specialist will be required to clarify the problem.

Battery problems

For any equipment, be it tablets or smartphones, the battery starts to discharge faster over time: on average, the battery life is designed for a couple of years of stable operation. iPhone owners may also experience this problem. Daily intensive use of the smartphone leads to a gradual deterioration in battery retention. Often there is another, much more serious problem - the battery does not charge at all, no matter how hard you try.

Causes:

  • failure of the original charger;
  • operation of an unsuitable "charger";
  • damage to the Apple connector or cable;
  • power controller failure.

Solution: Check if the charger is working properly. It is possible that if you use a different battery, the battery will continue to charge. True, there is a nuance here: when using a cheap, non-certified and inappropriate charger for your model, there is a risk of worsening battery performance. Poor-quality "chargers" do not regulate voltage fluctuations in the network in any way, which can ultimately damage battery device. If you are convinced that the matter is not in the "charger", check if the Lighting connector is broken - what if it does not hold the charger cable tightly? Press the connectors harder and see if the charging process is in progress. If a failure occurs in the connector, you must contact the service for help.

Speaker or microphone not working

Long-term wear of the device, dust, dirt or liquid ingress - and the speaker with a microphone no longer work with the same power. The sound weakens, volume control does not help, the interlocutor cannot hear you, and you cannot hear him. What to do? The most important thing at the initial stage is to find out possible cause the malfunction that has occurred.

Causes A: In the case of a broken ear speaker, the problem may be in the cable. This is the pin that connects the speaker to the iPhone motherboard. Microphone failure often occurs due to a failure of the manufacturer's software, as well as moisture ingress on the cable or inside the microphone itself.

Solution: If the speaker stops working or plays sound at full strength, it is better not to disassemble the phone yourself, but to contact a qualified technician. A careful inspection of the cables, contact points and other details will help to identify the cause of the problem. If necessary, both the speaker and the microphone can be replaced at an affordable price.

Wi-Fi module failure

Statistics show that most users purchase a smartphone to access the Internet at any time. But what if the wireless connection is down and you can't access the network? The WI-Fi module may be damaged.

WiFi module

Causes: as a result of physical impact, the chip (module) may come off the printed circuit board, there may also be failures in the software or in the wiring of the Wi-Fi circuit.

Solution: repairing a failed module is an almost pointless procedure; it will be much cheaper and more reliable to completely replace this element.

System board damage

The motherboard is the heart of any technology. It has a lot of contacts, electronic elements, controllers. Exactly at system board is the processor that provides the functionality, optimization and performance of the iPhone. If the "motherboard" has a serious failure, this can lead to a complete and sudden cessation of the smartphone.

iPhone 6 motherboard

Causes:

  • dropping the phone from a great height, strong impact on a hard surface;
  • penetration of a large amount of moisture into the device and the resulting corrosion on internal electronic components.

Solution: if you suspect that the problem lies precisely in the system board, do not try to do something yourself, otherwise you risk completely destroying the device. It is best to contact the service center, where a comprehensive examination and accurate diagnosis of the "insides" of your smartphone will be carried out.

Something is wrong with the photo: the camera does not work

The iPhone camera is one of the most important elements of a smartphone. Due to the complexity of the device and its high sensitivity to minimal damage, we recommend that you handle the camera carefully: do not drop the device and, last but not least, do not allow water to enter the body and inside it.

Causes: the most common reason why the main iPhone camera, is mechanical damage. The camera may fail if the phone is dropped or the lens is severely cracked. Water entering the device can cause a short circuit and the formation of oxidation products on the contacts. In addition, the camera may not work due to a software problem, installation of programs and applications that contain an error.

Solution: You can try to uninstall the suspicious camera app. If it's not about him at all, but about a deeper failure software, it is best to reflash the phone (it is risky to do it yourself, it is advisable to entrust this task to specialists). Mechanical damage to the camera is also successfully “treated”: the service center will be able to replace the camera completely, or a separate cable, which will cost even less.

iPhone does not want to see the network

Sometimes iPhone owners notice that the device is looking for a network for a long time or the network indicator does not appear on the display at all. The problem of finding a network is a serious one, because in this case you will not be able to make voice calls and send messages.

Causes:

  • modem damage;
  • failure of the modem controller;
  • failure of the sensor for receiving and transmitting data;
  • The problem is with the coax cable.

Solution: Correction of this problem is possible only in the conditions of a service center or when the device is examined by a specialist at home.

The device does not turn on

And, finally, one of the private and complex malfunctions: the power button does not work, or when you press the iPhone, it simply does not turn on.

Causes: physical impact, a small amount of liquid got inside the device, contacts were oxidized. It is also possible that the iPhone does not turn on due to severe overheating of the case or increased load.

Solution: likely to be required complete diagnostics devices with subsequent analysis of the elements. If the iPhone does not turn on due to problems with the button, it will be enough just to replace the cable or additionally solder the contacts.

Conclusion

Of course, in any technique malfunctions can occur from time to time for various reasons, but the user always has the opportunity to prevent risks. For example, treat the device with care, do not use it near water, try not to drop it on the floor, etc. To further protect your iPhone, purchase cases in advance, as well as protective glasses or films. Well, if it was still not possible to avoid a breakdown, we recommend that you do not waste time and do not engage in self-diagnosis of the device. It is best to seek qualified help and get quality advice about your iPhone.

Which allows you to diagnose problems with equipment in Mac computers released before June 2013. But if your device is younger, ANT will no longer run on it: instead, the computer will use the Apple Diagnostics program.

In fact, both programs are not much different from each other. Unless Hardware Test has a simpler and older interface, while “ Apple Diagnostics» everything is done in a new "flat" stylish design. In addition, the latter has been adapted to latest computers Apple and diagnoses and recognizes problems with internal computer hardware components such as the motherboard, memory, and devices wireless communication.

If you think that your mac problems with hardware, there is a convenient way to check this.

First, turn off the computer and turn it on while pressing the D key until the Apple Diagnostics loading screen appears.


After that, select the language - this will make it easier to work with the program.


The basic test takes two to three minutes. If no problems are found, you will see a corresponding message. But if there are problems, the system will not only find them, but also describe in detail what the problem might be, and for some problems it will offer solutions before contacting the service center.


Under every mistake you will find it unique code- if the problem is serious, it is better not to self-medicate. For warranty computers, you must contact, tell her the error code, after which experts will tell you what to do next. Do not despair if the Mac is no longer under warranty - as a rule, they know all the error codes and will be able to immediately tell you how much the repair may cost.


To exit Apple Diagnostics, turn off your computer. If you want to immediately contact the company's support, click "Get started".

Information that may be useful in self-diagnosis and troubleshooting

iPhone 5S Diagnostics

At the end of 2017, the most frequent iPhone in repair is Apple iPhone 5S. It's pushing 4's and 5's out of the market as it's still powerful enough to pull the latest iOS, it's small (compared to 6, 7) and very easy to maintain.

Phone Diagnostics

In this article, we will not talk about simple causes of failure - broken screens, old swollen batteries and stuck buttons, the purpose of this article is to shed some light on the diagnosis of the iP5S motherboard. All instructions provided below are designed for craftsmen and services that are just starting to understand motherboard component repair. If you are not engaged in phone repair, then this article is not for you, you need. If you have a client phone in front of you, and this is your first iPhone on which you decided to try yourself as an advanced repairman, then put it aside, go to Avito and buy a phone for experiments. SYSTEM-SERVICE is not responsible for your actions after reading this article.

What you need to have before you start

  1. Multimeter with thin, sharp probes (well proven by Mastech)
  2. A set of screwdrivers (pentalob, small cross, large cross for "two-story" bolts that secure the board) (a set of screwdrivers on Ali)
  3. Several tweezers of various sizes (a set of tweezers on Ali)
  4. Soldering station with hair dryer (as well as flux and solder in the coil), the cheapest option is YaXun 878D.
  5. Laboratory power supply min. 0-5V 1A (any PSU within one thousand five hundred rubles in your supplier store)
  6. Understanding of basic circuitry (boost, step-down converters, properties of basic electronics elements, basic electrical laws)

So, in front of you is a brick that does not show signs of life.

We remove the largest shield from the back of the phone board with a hair dryer, we try to remove it quickly and not overheat the microcircuits under it. Be sure to remove all black protective stickers from the shields and around the connectors (touch, display, battery, etc.) before heating with a hair dryer otherwise they will melt, and when you need to remove them, you will tear off small capacitors and resistors from the board.

The shield was removed find U7(further in the article, the generally accepted names of microcircuits will be used, if you do not have the slightest idea what U7 is, then look at the diagram), under U7 (on the side opposite the TOSHIBA memory chip) there are 8 capacitors, ring them, then they go in a row 7 inductors, and under them a row of capacitors - power filters for the processor, SoC and GPU. All these system components are in one A7 chip, and they are powered by U7. Orient the board in such a way that the row of the aforementioned capacitors is closer to you, and the TOSHIBA memory chip is on the opposite side. Ring capacitors with diode or ordinary continuity. There should be no ringing, the ringing means a short circuit on one of the power lines. If at this stage you suspect that you have found a short circuit, determine which power line it is - SoC, GPU or CPU. Using the diagram, find the capacitors sitting on this bus. If the phone is after water, then, for sure, some containers are closed. Remove the most “suspicious” capacitors with a hair dryer if the phone is drowned. If the phone has stopped turning on by itself and there are no traces of water, then only luck and experience will help you determine the failed capacitor.

If there were no problems with tying the power supply circuits of the A7 chip, look for a short circuit elsewhere.

All capacitors were removed, and the short circuit remained

For drowned people, the circuit may be inside the BGA matrix under the chip. To start, put the flux on the side of the chip and blow it under the chip. Now your task will be to warm up the space under the chip so that the flux corrodes and removes possible corrosion. Do not heat the chip to its melting temperature and do not wait for it to float. Heat to burnout or flashout temperature. After the board has cooled, wash off the flux residue, check the result. Did not help? Remove the chip if you haven't done it before useful advice: do not feel sorry for the temperature, set the hair dryer to 400-450 and the minimum air flow, heat the target chip and "push" it with tweezers to feel the moment when it floats on the solder. Remove with either tweezers or a vacuum stripper. Then either reball (not recommended) or put a new one. In any case, clean the pads well with braid and change the flux several times. There should be no problems with installing the microcircuit, it will also “float”.

There is no closure, but also no start

Hook up the battery and the bottom cable, start the board by connecting the charging cable, measure the voltage on the SoC, CPU, GPU. Without a connected display, there should be no power to the GPU, the power of the CPU and SoC is around 1 volt. If there is no short circuit and one of these supplies is missing, consider replacing U7. All voltages are present, the board heats up a little, it loads, but there is no picture? Measure the voltage across the backlight capacitor (in the diagram C131), if it is not there, then you either missed a short circuit, or the diode or backlight driver failed. They are under replacement. Changing the backlight driver is rather unpleasant, there is a memory chip nearby, which should not be overheated. Put a heavy coin on it or wrap it with thermal tape + foil so that the air of the hot hair dryer hits it as little as possible. The capacitor and the backlight driver are common culprits for the lack of picture on the 5S. There is a high voltage (20V) and when water gets in, this place burns out first.

Turned on but not charging

On the 5S, the TRISTAR chip is to blame. Change her. Of course, the article assumes that you have already tried to change the battery and the lower cable.

In addition to the tristar, transistor Q2 (four-legged microcircuit) can create problems with charging, it can be replaced, in some cases a jumper is thrown there.