Refuse TV set-top box Rostelecom. How to turn off television or a paid channel Rostelecom. What is voluntary blocking

According to statistics, today Rostelecom is an almost unparalleled leader in Russia in several industries in which it offers its services. The company is a leader in the provision of home Internet connection services, as well as cable television.

This was achieved, perhaps, due to the correctly chosen course of the company's movement, aimed at implementing provider coverage even in remote settlements of the country, where other telecommunications companies did not even consider the possibility of building their own network.

This is what made it possible to win over subscribers, and in most cases - to provide them with the only and uncontested opportunity to connect to high-speed Internet services, access to high-quality cable television.

Television from Rostelecom today

Home TV from Rostelecom today is not the service that we are used to classifying as television. This is not just providing access to a specific list of channels that you can watch from your TV, paying the required subscription fee in full in a timely manner.

This is providing access to a huge archive of all kinds of media content, which is carefully collected by the company's employees and systematically updated. This is a whole world in your TV, which is waiting only for you and only when you wish to turn on the TV and launch any content that interests you.

And most importantly, access to all this content is offered by the subscriber really for ridiculous money.

Completely despite the advantages that we described above, and all the other advantages of television from Rostelecom, some subscribers are thinking about disconnecting from the services of a provider of this spectrum. This can happen for a number of reasons:

The services provided did not live up to expectations;

The broadcast quality was lower than expected;

The content seemed to be of insufficient quality;

The need to pay a separate fee for many services did not satisfy subscribers.

In the end, this can even happen due to the fact that today television is already receding into the background and is completely replaced by the Internet. That is why many people are unwilling to continue to pay a subscription fee in a monthly format for the provision of those services that they do not use or hardly use.

In any case, Rostelecom subscribers always have the right to refuse to provide cable TV services, and you can use it at any time. To this end, you should come to the nearest branch of the company in your city and ask employees for a disconnection form for further filling.

After filling out a standard document for the termination of the provision of services, it should be signed, made a copy, assigned a number to it and set a seal. After that, the form can be sent to the appropriate division of the company, and a copy can be left for yourself as evidence of filling out such an application.

When the information is processed by the provider's division, the subscriber will be contacted to clarify information about the disconnection, and, having received a positive response, the TV service from Rostelecom will be disconnected.

As for how to turn off Rostelecom cable TV via the Internet, such a service is available only in a temporary mode. That is, subscribers can temporarily freeze the provision of services if they have a trip scheduled. In the first months, the option is provided free of charge, and for subsequent months you need to pay a small monthly fee, the amount of which is set by the provider for each region on an individual basis.

How to connect cable TV for free is a question that many citizens face. There are several types of cable TV connection: paid and free; by applying to the appropriate branch in the city or independently. We will consider with you a way to independently connect free cable TV to all TVs in an apartment or house.

Instruction

If you or your neighbors already have cable TV in your house, then it will be enough to competently carry out cable wiring work and then you can watch cable TV on all TVs, enjoying excellent channels.

What is needed for this?

Typically, a satellite TV antenna is located on the roof of the house and has several channels for laying cables. If such channels are not "clogged", you can safely proceed to the following steps.

The first thing to do is to purchase the required amount of cable and other devices, such as a splitter, multiswitch, diplexer and converter. All this can be purchased on the market or in a specialized store.

The next step is wiring the cable. You should have three cables, green, yellow and red. The red cable runs from the antenna to the shield, which is usually located on the site or at the entrance, and then from the shield to each required TV. Such a cable is used to receive a satellite signal. The green cable follows the example of the first and serves to transmit the signal of the collective antenna, and the third type of cable (yellow) runs from the shield to all the TVs in the rooms that should be connected.

There are as many cables to the roof antenna as the number of independent points you plan to make, plus one cable (green) for the collective (terrestrial) antenna. Subsequently, with the help of a multiswitch, you can increase the number of cables to the desired one.

Thus, for example, on 3 TVs you will need to run 3 cables from the antenna on the roof to the shield, one for each of your access points and plus 1 cable common for the terrestrial antenna. At the same time, 3 cables should go from the shield to each point, that is, in total, 9 cables for 3 TVs. One cable for the satellite signal, the second for the terrestrial and the third for the parallel connection.

Advice added on October 3, 2011 Advice 2: How to connect the cable to the TV Experience shows that in order to watch TV in any room of the apartment, sometimes it is not enough to purchase the TV itself. You may need an additional cable to your TV, which you can easily connect yourself. To do this, it is not necessary to have a large stock of technical knowledge behind you, since you can cope with the connection by following simple instructions.

You will need

TV cable of the required length, fixing tools, plastic plinth (if you need to hide the cable).

Instruction

Decide how you will connect the cable, how many connectors you will need, and how you will hide the excess length.

Take a cable with a connector attached to it, check the quality of the transmitted signal, perform the so-called connection diagnostics. After everything is done, stretch the cable to the required distance.

Strengthen the cable with special fasteners, which can be purchased at a specialized store. For the cable, it is worth choosing those fasteners that will match the color of the room. It is worth stretching the cable for connection along the carpet or behind large pieces of furniture. You can not put furniture on the cable and allow it to be in a place where it will be constantly exposed to moisture, for example, near flowers.

Hide the cable in the plinth when the connection is closed. Attach the plinth along the wall, then for one of its parts (inner) with a special stapler, attach the cable to the plinth. After that, close it with the second part. Such a plinth can be selected in accordance with the color of the floor or wall, it will last quite a long time. In addition, you can hide a long cable in it.

If you want to connect a cable to your TV, you should pay attention to the possibility of throwing the cable from one room to another if necessary. Before connecting the cable, pay attention to the possibility of attaching several different connectors to its end, with which you can connect different devices to the TV. Useful advice Remember that the cable that connects to your TV must meet numerous parameters. This is not only its cross section, the length that allows you to watch TV in any room of the apartment, but also the so-called aging of the cable. The fact is that about once every seven to nine years the cable needs to be changed, as a qualitatively new leap is taking place in the development of television broadcasting technologies. For this reason, the quality of the transmitted signal may drop, and the image may disappear and be lost during the transmission process. In addition, when connecting the cable, it is worth conducting diagnostics. Before you run the cable and connect it to the TV, you need to determine which connection method you will use - closed (in which the cable is hidden in the wall or under a special plinth) or open (the cable is simply run under the carpet or along the wall).

cable connection to TV

How to connect a cable to a TV - print version Rate this article!

On one forum on satellite television, I came across an interesting topic about ways to illegally connect to a cable network. And this is probably a headache for all cable operators. Many of the methods that were described there have long been known to me and are no longer rolled in our network. The very first and apparently most common way is to cut the riser in the entrance and connect through the cheapest splitter. This method is calculated in 5 seconds even if the splitter insertion point is masked.

A slightly more tricky way is to use tapas instead of a splitter. If the tap is chosen correctly, then there is a chance to watch TV channels for a month and two, depending on the activity of the linemen and the signal level in the riser. Even at the forum it was advised to put an ethereal antenna near the main cable that goes along the roof or technical floor. In one house, such options were simply a disease, and in another house, some kind of ridiculous antenna of 2 beer cans was installed on each site and attached directly above the cable in the entrance. After replacing a cheap Chinese cable with a good one with a double screen and installing 75 ohm plugs. on the first floors, the antennas themselves began to disappear and many new subscribers were added.

The most harmful method described on the forum is sticking needles and cutting the cable. I remember that at the dawn of the development of our network there were many such smart people. True, they poor things probably still do not know why their TVs began to break down often. I personally punished such people by supplying a phase to their self-made wiring. Telemasters could not cope with the replacement of the hard currency and even with the power supplies that had flown out. But the disease was quickly cured. For warning, they even gave an announcement that there was high voltage in the cable and if the TVs were connected incorrectly, they would burn out.

But I liked one way of dealing with illegal immigrants there. Perhaps that someone can come in handy. It's no secret that neighbors often know who's watching cable on the ball. So if you give an announcement that everyone who reports an illegal connection is guaranteed anonymity and a reward in the form of premium free viewing for a couple of months, then the phone with the number you need to call will at first be red from an avalanche of calls.

Another effective method of dealing with persons who do not want to pay for viewing, and even more so connection, is a local news channel through which you can show the faces of illegal immigrants captured on camera during a raid to identify illegal connections. The effect is steeper than from a fine and a subpoena. In my memory, after we once showed the entrance and the door of the apartment behind which one very smart-ass illegal hid, as soon as a video camera was taken out during the raid, everyone immediately paid for both the connection and the monthly fee for a year ago and a year ahead! Nobody wanted to embarrass themselves on the local news channel.

"ILLEGALS" and how to deal with them?

What do cable TV subscribers lose if neighbors connect illegally:
- signal quality deteriorates significantly;
- due to frequent calls, the waiting time for the master increases;
- the load on the equipment increases, due to which there may be interruptions in communication;
- companies lose income that could be spent on shares and network development.

How to determine that someone in the house has connected unauthorizedly?

Even yesterday, your favorite program showed perfectly, but today it “snowed” on the screen after the neighbors twisted something in the entrance or an additional cable appeared to their apartment.

The amount of fines for unauthorized connection to cable TV:

Illegal network subscribers are brought to administrative responsibility and are obliged to compensate for the damage caused to telecom operators.

Punishment prescribed by law:

Warning or fine in the amount of 300 to 500 rubles, confiscation of terminal equipment;
- if the connection caused a communication failure, a fine in the amount of 500 to 1000 rubles;
- if the actions of an illegal subscriber led to a breakdown of the equipment, the operator has the right to demand compensation for damage in the amount of the cost of the equipment or its repair.

What to do:

Be attentive to all the facts of the appearance of new cables or devices on the site or in the shield, after which there is a deterioration in the signal, and immediately report by phone to the subscriber department of the company;
- when carrying out installation work in the entrance or on the site, require the presence of a certificate from working specialists (all employees of the companies have an official certificate with them);
- pay attention to the fact that all units and devices placed in the house must be marked with information about the operator, indicating the phone number;
- do not pay for the services of craftsmen for unauthorized connections. Reception of any television signal via cable is possible only subject to the conclusion of an agreement and the payment of a monthly subscription fee.

Our company is forced to create a special service to deal with unauthorized connections. The problem is that law-abiding subscribers suffer first of all from illegal immigrants. Unauthorized connection to the cable television network leads to network damage, reduces the quality of the signal in the house and entrance, in addition, it can lead to failure of both broadcasting equipment and terminal equipment in the subscriber's apartment. I would like to note that our work with illegal immigrants is put on a systematic basis. In particular, we conduct rounds of our entire network to identify and disable illegal immigrants, and this is almost 90% of the urban residential sector. Network control specialists work in the sector every day. Every week about 30-40 illegal immigrants are detected and disconnected from the network.

Already after the first illegal connection, these people get into our “black list”. And we check them even more often. As a result, it turns out that it is more profitable for people to pay us a monthly fee than to buy three to five meters of cable three times a month and connect illegally again and again.

Well, since illegal connection primarily affects neighbors, and many pensioners live in our cities, our population takes a very active position in the fight against "pirates". Our grandmothers work better than any district police officer. And if they notice something, they immediately call us. In cities, many people already know that we can come to a "pirate" with a representative of law and order, and further connection for such a subscriber can become difficult. In September 2014, the management of the Cable TV operator Orion Constellation LLC decided to apply tough measures to curb illegal connections to the cable TV network in Lakinsk. As a result of this decision, an application was sent to the Department of Economic Crime of the Sobinsky District to prosecute the residents of several apartments in which an unauthorized connection was detected. These persons are charged with causing material damage to the company due to the use of the company's services without concluding an agreement and timely payment of a subscription fee.

Our goal is to protect our subscribers, provide them with quality services and a modern level of service.

What needs to be done to protect subscribers who regularly pay for cable TV?

According to our technical specialists, about 15% of the working time they are engaged in the elimination of technical problems caused by illegal connections. We could spend this time on connecting new (legal!) subscribers, on improving signal quality, troubleshooting, and much more that is useful for our subscribers. In addition, we are forced to install additional signal amplification equipment so that our legal subscribers do not suffer from the actions of intruders, repair broken equipment, etc., which inevitably leads to an increase in costs.

How to deal with this problem?

Firstly, all illegal connections are technically impossible to receive a high-quality signal. Most "pirates" do not have sufficient knowledge to competently connect to the network. Most often they crash using a makeshift method, they put dividers, because of which the entire network may be affected. Secondly, the actions of illegal subscribers, according to the existing legislation of the Russian Federation, are qualified as “theft” and fall into under articles 158 "Theft" and 159 "Fraud" of the Criminal Code of the Russian Federation.

Therefore, it is important convey to all subscribers that, only by concluding an agreement with a telecommunications operator, they will use the cable television service without loss of quality, without the risk of being disconnected at any time and without liability before the law.

Once upon a time, MTS provided exclusively cellular services. But already today it is ready to offer its subscribers access to high-speed Internet and high-quality digital television. And cable TV from MTS is distinguished by its interactivity– users can enjoy additional services, select broadcast languages and even pause programs to continue watching later. Cable TV is controlled from MTS through the "Personal Account" or directly using the remote control.

The "Home TV" service offers subscribers high-quality cable television, the channels of which are broadcast via the Internet. Broadcasting of individual channels is carried out in HD quality, which will be appreciated by lovers of a beautiful detailed image. Other advantages and benefits of the service:

Several tariff plans - you can choose one or another package of channels at your discretion;
The possibility of personal choice of channels - you can create the content of the package yourself, excluding channels that you simply do not need;
The ability to re-watch programs - view any program that aired yesterday or today;
Pausing the broadcast you can be distracted by doing important things, and then return to watching TV from the point of interruption;
Multilingual broadcasting - choose the broadcasting language yourself;
Possibility of ordering video films on demand - arrange a real cinema at home;
The ability to connect information services - you can display exchange rates, weather reports, as well as a map of traffic jams on your TV screen.

If you want to join high-quality modern cable television with a whole bunch of additional services, feel free to choose television from the MTS operator.

MTS cable TV tariffs

The MTS operator is ready to offer its subscribers two main tariff plans:

"Basic" - includes 121 channels, 13 of which are broadcast in HD format. The cost of the tariff is 145 rubles per month. This should also include the monthly fee for the decoder - it is 99 rubles per month;
"Nothing Extra" - carefully selected 65 channels for 300 rubles per month, 26 of which are broadcast in HD. An excellent solution for those who love a high-quality picture and do not want to subscribe to extra channels. A TV decoder is provided free of charge.

Additional thematic packages can be connected to each set of channels- "Kaleidoscope" for 100 rubles/month, "Adult" for 250 rubles/month, "Global" for 900 rubles/month, "PLUS KINO" for 380 rubles/month, "PLUS FOOTBALL" for 380 rubles. /month, "Discovery" for 20 rubles/month and many others. It is also possible to connect the Multiroom service to 2 or 3 TVs - the cost of the service is 99 rubles per month.

In addition to home cable TV from MTS, subscribers can connect themselves to high-speed mobile Internet using GPON technology (fiber optic will be laid in your apartment). The connection speed varies from 60 to 500 Mbps. By the way, to watch MTS cable television, you will need a special set-top box and a router that supports the IPTV protocol. But if the router is provided for use free of charge, then you will need to pay 99 rubles per month for a TV decoder. If you use the “Nothing Extra” tariff, then the decoder will be provided free of charge.

To manage the cable television service, use the "Personal Account" of MTS, located on the official website of the operator. But instead of the "Mobile communications" section, use the "Home Internet and TV" section. For authorization in the service, the contract number and password are used.

How to connect cable TV

Together with a TV connection, you can connect yourself to high-speed Internet from MTS using GPON technology. Application processing time is up to three days. During this time, an employee of the MTS company will call you and agree with you on the time of the arrival of a specialist who will connect.

How to turn off cable TV

In order to turn off MTS cable TV, contact the operator at +7-495-636-0-636 and find out the address of the office where you can terminate the contract and hand over subscriber equipment.

Why MTS cable TV does not work

If your TV from MTS does not work, try rebooting all subscriber equipment. Also, the efficiency of the service is affected by the timeliness of making payments for payment. If there is money in the account, the equipment is rebooted, but the TV is still not working, call +7-495-636-0-636.

There are two main options for how to disable Rostelecom interactive television. Let's consider each in more detail.

This option is considered the most optimal, since a person can directly ask a specialist all questions of interest about how to disconnect from TV. Before visiting a provider's branch, prepare the following:

the passport;
contract;
set-top box (if it was rented from the provider).

At the office of the company, the user will be prompted to fill out an application for refusal of the services provided. You should be aware that such documents are always drawn up in duplicate. One is transferred to the company's employees, and the other remains with the user.

Addresses of sales and customer service centers can be found on the official website

Then you need to hand over the rented television equipment. But don't expect TV to be turned off right away. The contract will be terminated after consideration of the application, and only if the user has no debt to the provider. If there are no obstacles to terminating the contract, then, after a while, Rostelecom employees will contact the subscriber by phone, who need to once again confirm their refusal from interactive TV. Then the TV will turn off.

Option 2: Remote failure

What is voluntary blocking

If a person wants to give up Interactive TV temporarily (vacation, long business trip), then he can use the "Voluntary blocking" service.

How to activate the option:

write an application at the branch of the company, or connect the option in your personal account;
the application shall indicate the subscriber's data, personal account number;

You should know that the option is enabled for at least 30 days. How to disable the option:

contact the company's specialists by hot number;
disable the option through your personal account.

Cancellation of other services in your personal account

It is impossible to turn off Rostelecom television through your personal account, but you can temporarily block it. And also with the help of a personal account, you can connect and disconnect all additional services. If the user wants to opt out of paid TV options, then the following steps must be followed:

Log in to the provider.
Go to the "Personal Account" section.
Select the Paid Services tab.
A list of activated paid services will appear. On the contrary, each connected service will have an inscription: “Enable” and “Disable”.
Click on the option you want to disable.
After that, an email with an activation code will be sent to your email.
This code must be entered in a special box on the TV panel.
The paid option is disabled.

In order to avoid problems when terminating the service, the following factors must be taken into account:

no debt on the subscriber's account;
timely return of the set-top box, otherwise the fee for it will be charged even after the TV is turned off;
studying the contract at the stage of connecting the TV will later help to avoid unpleasant surprises, for example, such as the need to buy out the rented equipment.

The information presented in the article gives the user a complete answer on how to disable Rostelecom digital television and other additional services. Read on,

The need to turn off the TV may arise for various reasons, whether it is an upcoming trip or dissatisfaction with the communication services provided. Rostelecom, like other providers, provides several options for turning off TV. Conventionally, they can be divided into two types - this is a temporary shutdown and a permanent shutdown of Rostelecom TV services.

The subscriber will have to act differently, depending on the type of disconnection chosen.

The permanent termination of television broadcasting from Rostelecom is made at the request of the subscriber - at any time you have the right to terminate the contract. However, Rostelecom is very protective of its customers, so it can be difficult to apply for a TV shutdown.

Before you refuse Rostelecom services, you need to make sure that you:

Have no monthly fee debts for your subscriptions.
Paid money for the prefix, which was taken in installments.

You can return the set-top box rented from Rostelecom, in working condition and with all the accessories.
You are the person for whom the contract was concluded, or you have a power of attorney from such a person.

For example, if the set-top box was taken in installments, if the contract is terminated, Rostelecom will demand to pay all the remaining money for it. In some cases, you can continue to pay for equipment further, without already having a Rostelecom TV connection, but you will still be required to pay for the device in full.

Also, there may be problems with the return of the rented set-top box - it must be in perfect working order and in the configuration in which it was originally transferred to you. If there are problems with the bundle, you may be forced to buy the set-top box for your money, so carefully re-read the conditions for transferring the equipment to you for use so as not to be horrified later.

At the office of Rostelecom

Turning off the TV is best done at the Rostelecom office. This way you can avoid many problems that cannot be solved remotely, such as disputes about equipment or questions about recalculation for services.

To turn off Rostelecom TV, you will need your passport, contract, application and equipment (if the set-top box was rented).

Necessary:

Come to one of the Rostelecom offices - you can see the location and opening hours on the map https://moscow.rt.ru/sale-office.
Inform the manager about your desire to turn off the television.
Provide personal information for identification - an agreement (or simply the personal account number of TV Rostelecom), a passport, a connection address.
Fill out an application (issued by the manager).
Hand over the leased equipment along with the transfer certificate (provided with the contract).

If all is well, the services will be stopped and the contract will be terminated.

However, since Rostelecom really does not like to lose its subscribers, it is recommended to ask the manager for an official document stating that you have fully paid the company for the services and your personal account is closed.

It often happens that managers terminate the contract, but leave an active personal account, which suddenly runs into some payments. Without such a paper, you will never prove that you really stopped using any services and terminated the contract altogether.

Through the Internet

Recently, you can terminate the contract with Rostelecom remotely, but here several conditions must be met:

TV was provided without a set-top box or other equipment from Rostelecom - you have nothing to return and nothing to pay for in the future.
You have paid all your debt.
You have completed and submitted your application to Rostelecom.

The remote method is not very popular, since questions may arise in the process of such termination, and there are more chances that your personal account will not be closed and you will not be provided with any documents stating that the termination of the contract took place at all. If you cannot be present in person at the office, it is recommended to issue a power of attorney to another person and turn off the services in this way - there is less chance that you will be refused to turn off Rostelecom TV.

Temporarily

In those cases when you do not want to break off relations with the company, and TV needs to be turned off for a while (for example, vacations), you can use the "Voluntary blocking" function. It allows you not to pay a monthly fee for the days when the block is active, thereby saving you from senseless expenses on TV.

This service has several conditions:

Free blocking is available only for a period of 30 days, from 31 days you will have to pay 5 rubles / day for each service package.
The minimum block is 5 days. You can turn off the TV as much as possible in this way for up to six months.
The subscriber is not released from the need to pay for equipment for the period of blocking.
At the beginning of the block, there should be no monthly fee debts for all subscriptions.

In the personal account

The function of temporary freezing of TV services is available in the Television section in Rostelecom LC.

Enter your personal account (https://lk.rt.ru/), and go to the desired section - television.
Familiarize yourself with the package that you have connected and find the Voluntary Blocking button.
Set the number of days to block.
Check the details, read the terms and conditions and click the confirm button.

The TV section will now display the current status of services. They will turn off after your application has been processed. It will also be possible to connect services back through your personal account in the television section.

By phone support

You can also activate the temporary freezing of the service by calling. For this:

Dial the Rostelecom hotline number - 88001000800 .
Tell the operator your personal account number and your desire to block services for a specific time.
After the operator checks the possibility of freezing, your application will be sent for consideration. The decision will be communicated to you by phone. If you have a debt for services, the operator will also inform you about this.

Important! You may be asked to provide personal data - passport number, connection address, etc. This is necessary to identify you as a subscriber and fill out an application by the operator.

At the office of Rostelecom

You can freeze the Rostelecom TV service for a while at the company's offices. For this:

Come to one of the offices with your passport, personal account number/contract and money to pay the debt (if any).
Ask the manager for an application for a temporary block of TV services, fill it out.
Give the application to the manager along with the passport, pay the debt, if any.
The decision will be made within a day or in a few days - you will be informed about this by phone linked to your personal account.

Disabling individual services

In some cases, it is not required to disable all television packages, but only some. Additional options and subscriptions by Rostelecom are provided on the same monthly basis as the main tariffs, and they can be turned off at any time as unnecessary.

The conditions are the same as when the contract with Rostelecom is terminated - you cannot have debts for these services. In addition, it is advisable to turn them off until the end of the new billing period, otherwise you will be billed for the next month.

All such options are disabled in Rostelecom's personal account:

Log in to your account with your username and password (https://lk.rt.ru/)
Select the section of additional TV services - it may be called "Paid services" or "Subscriptions".
Use the radio buttons next to certain options to deactivate them starting from the new billing period.
You may need to enter a numeric verification code - it can come to your mobile phone or email.