Tricolor do not show basic channels. Tricolor TV does not show federal channels. Damage to the converter on the plate

On July 20, 2017, changes were made to broadcasting aimed at separating regional TV channels according to the relevant lists and designed to make viewing these TV channels more convenient.

This page contains instructions for all receiver models (see below on the page).

Instructions for setting up the Tricolor channel list for GS E501, GS E502, GS C591, GS C5911, GS U510 receivers

Attention! You must select one of the two regions - "Moscow +0 h." or "Moscow +2 hours" - depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second case, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

Instructions for setting up the channel list for GS U210, GS U210 CI, GS B210, GS B211, GS B212, GS E212, GS A230 receivers

To correctly display the list of TV channels, do the following:

1. Press the Menu button on the remote and select Applications.

2. Select "Setup Wizard".

3. Set the time, time zone and language of the receiver's menu, then press the "Search" button.

4. Select the operator "Tricolor TV" and, if necessary, the antenna settings you need (with a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the "Continue" button.

5. Choose the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours".

When choosing the region "Main", one informational TV channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting the channel list for GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592 receivers

To correctly display the list of TV channels, do the following:

1. Press the Menu button on the remote and select Applications.

2. Select "Setup Wizard".

3. Set the time, time zone and language of the receiver's menu, then press the "Search" button.

5. Choose the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours".

Attention! You must select one of the two regions - "Moscow +0 h." or "Moscow +2 hours" - Depending on where you live. In the first case, all TV channels will be broadcast according to Moscow time, in the second case, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When choosing the region "Main", one informational TV channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for HD 9303, HD 9305 receivers.

To correctly display the list of TV channels, do the following:

1. Press the "Menu" button and select "Search for Tricolor TV channels".

2. On the region selection screen, select the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours".

When choosing the region "Main", one informational TV channel will be saved in the channel list.

3. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for GS 6301, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308 receivers.

To correctly display the list of TV channels, do the following:

1. Press the Menu button on the remote and select Applications.

2. Select "Setup Wizard".

3. Set the receiver's menu language, then press the "Next" button.

4. Set the time and time zone, then click "Search".

5. Select the operator "Tricolor TV" and, if necessary, the antenna settings you need (with a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the "Continue" button.

6. Choose the region that suits you. 3 regions will be available for selection - "Main", "Moscow +0 h." and "Moscow +2 hours".

When choosing the region "Main", one informational TV channel will be saved in the channel list.

7. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up channels for TVs with a CI + module.

To correctly display the list of TV channels, do the following:

1.Put your TV into satellite tuning mode. To do this, go to the settings section of signal sources (antennas) in the menu of your TV.

2. In the settings section, select the "Manual settings" item and go to it.

3.Before starting the channel search, make sure the following manual search parameters are set:

The Network search option is enabled. Frequency (transponder) (Frequency) - 12226 (H/L)
Symbol rate - 27500
Satellite (Satellite) - Eutelsat 36E

If necessary, enter these parameters manually.

4. Start searching for channels and follow the instructions on your TV screen. During the search, the TV should display information about the progress of the search and about the channels found.

5. At the end of the process, confirm saving the channel list (the prompt may not appear on some TV models).

There are several main reasons why Tricolor TV does not work. To troubleshoot, you need to find out the exact cause of the problem.

No signal

Sometimes when you turn on the TV, the subscriber may see the inscription: “No signal ». The reasons for this may be different:

Equipment breakdown. The antenna is shifted and does not see the signal, the converter is out of order, the bracket is poorly fixed. Either the reason is in the receiver: the power supply is broken (external, internal, remote); the firmware is outdated, the receiver overheats, the built-in module has malfunctioned.
Damaged cable: worn or broken.
An error occurred when connecting the receiver or set-top box. To connect the receiver correctly, you must use the following inputs: RCA, HDMI, SCART, and press the source button to activate.

Owners of the GS 8306 set-top box may encounter a problem like accidentally switching equipment inputs when pressing the "Incoming Signal" button. To check which input is activated, you need to look at the indicator, which is located on the front panel. If the top one is lit, it means that the connection is via RCA, the bottom one means the HDMI input is involved.

Prevention. It is necessary to check the operation of satellite equipment. The operator always warns about the upcoming prevention: on the official website or channel with a ticker. The message text looks something like this: Attention! Preventive work will be carried out today!

Solution to the problem

It is necessary to inspect the equipment, check all connections for breaks. Eliminate connection inaccuracies and preventive maintenance, as well as go to the settings and set the channel scan command.

Important! If only the information channel is working, then all equipment is connected correctly, but the necessary settings for subscriber authorization have not been made.

Reasons why Tricolor TV does not work, and their solution:

Attention! If after all the measures taken, the problem is not resolved, you must contact the service center.

If the reason why Tricolor TV does not show is not identified, it is necessary to start eliminating it. You can set up channels, make payments or connect connecting cables yourself. If there is a breakdown of the equipment, then it is recommended to contact the service center for help.

The Tricolor TV provider develops reliable equipment necessary for broadcasting satellite channels. Today, the majority of Russians use the services of this company. However, even in the work of modern and proven technology, failures occur.

Colossal importance is given to the competent connection of equipment and software configuration. If certain violations occur, they are displayed on the TV screen. Now let's look at why error 0 appears on Tricolor, and try to determine why television broadcasting does not work. Let's analyze ways to treat a software failure.

Error value 0

A zero error is not an indication that the equipment has failed. Therefore, if you saw an error 0 Tricolor TV on your TV screen, then this indicates a general failure - there are certain problems with connecting the receiver to the satellite. Troubleshooting shouldn't be a problem. Often, a problem code appears if the user has not logged into Tricolor TV for a long time.

Thus, zero failure is a denial of access to channels due to incorrect operation of the receiver. To solve a problem, you first need to determine the cause of its occurrence.

What does she look like on TV?

It is necessary to emphasize that on older TV models a slightly different error code “Encoded DRE channel” appears. However, the essence remains unchanged - the device does not show channels.

As for modern equipment models, the message will be somewhat different “No access to view. Unplug the receiver from the mains for a few seconds, and then turn the channel back on. The image will appear no later than 8 hours later. If the device writes such an alert when you turn on the channel, then you have encountered a zero failure.

Regardless of the hardware model, if there is no access to view due to error 0, the information channel should still work. If this is not the case, then be sure to contact customer support so that specialists can quickly resolve the problem.

Why does this error occur

Consider the main reasons for the lack of access to TV channels.

Subscription issues.

First, make sure that the subscription is paid, and there are no problems with this. It is possible that there is no access to TV channels due to the fact that the payment of the tariff plan was overdue. Go to the official website of the provider and log in to your personal account. Open the "Check Subscriptions" section. In addition, the subscription is checked through the receiver's menu.

The smart card is installed incorrectly.

If everything is paid, then why does the error text 0 appear? It is possible that the cause of the failure was the incorrect installation of the conditional access card. Perhaps the Smart-card just got dusty at all. To solve the problem, take it out and wipe it. Then diagnose whether the receiver reads the card, to do this, press the buttons corresponding to the ID number on the remote control, as a result, an information table will be displayed on the display. Pay attention to the DRE ID item, if the Smart-card number is displayed here, it means that it is working correctly.

Long downtime of equipment.

If the receiver has not been connected to the network for a long period of time, then an error could occur due to this.

Problems with antenna tuning.

Sometimes the null glitch disappears intermittently and another "No Signal" alert pops up in its place. In this case, the problem lies in the incorrect installation of the antenna. Set up your satellite dish. You can do it yourself or contact specialists.

Outdated software version.

For the correct version of the receiver, it is necessary to install software updates in a timely manner, otherwise failures will occur periodically. To check the relevance of the software version used, go to the provider's website, and then go to the "Software" section.

How to fix error 0

Mostly subscribers in the event of all kinds of failures in the operation of television equipment sin on problems with paying for a subscription. However, the situation changes markedly after checking the balance. How to fix error 0 on Tricolor TV if all money is paid on time?

As noted earlier, problems with access to TV channels due to the appearance of a zero software failure are far from always related to payment, there are other reasons. Consider the main ways to solve the problem that has arisen.

Check Signal

First you need to make sure that the satellite signal is correctly received by the antenna and transmitted to the receiver. If there are any failures in this circuit, the activation commands will simply not reach the equipment. Therefore, be sure to test the quality of the connection:

Press the i button on the remote control.
Assess the parameters of the satellite signal quality and power scales.

The scale values will be displayed on the TV screen, they must be at least 80%. If the indicators are lower, then you need to re-tune the antenna. What to do if the signal is normal, but the error does not disappear? Use an alternative way to solve the problem.

Activation codes

Unplug the equipment (TV and receiver) from power for about 15 minutes.
Plug in the appliance and wait for the receiver interface to load.
Switch to a scrambled channel, leave the receiver on for about 8 hours.

During this period, television codes are updated. They are sent by the satellite in automatic mode at the moment when it is in the same region as the subscriber. Therefore, there is no need to take additional actions, TV broadcasting will be restored automatically.

Please note that in no case should you turn off the receiver for 8 hours, but you can turn off the TV, since it does not participate in the process of updating activation keys in any way.

From time to time, satellite malfunctions occur, due to which the sending of activation codes is delayed. Each subscriber will be able to significantly speed up the process, for this you need to do the following:

Log in to your personal account on the official website of the provider.
Go to the "My Services" section and click on the "Sending activation commands" button.

And now you can activate broadcasting yourself, as described earlier.

If you don't have access to view

Perhaps the most radical way to solve the problem is to reset the receiver's user settings. Channel access will resume, but all data will be deleted. The user will have to reconfigure absolutely all TV channels. To reset the settings, follow the instructions:

Open the receiver's menu and select the "Settings" section.

Enter a 4-digit code.

Select "Factory settings" or "Default settings".

Confirm that you really want to delete the saved settings.

When the receiver reboot is complete, turn it off for a short period of time, and then turn it back on.

Now you can start searching for channels.

If an error occurs after subscribing

In principle, there is no radically different solution to the problem, turn off the receiver and wait 8 hours. Basically, zero error occurs after paying for a tariff plan or after updating the software. If the situation does not improve after the above period of time, contact Tricolor TV specialists for help.

What are the consequences of an error

The actions described above mainly help to restore the correct operation of the equipment, however, sometimes only partially. No sound or picture, stuttering of the picture, malfunctions of devices connected to the receiver - all these are possible consequences of the appearance of a zero error. You can eliminate these negative consequences without contacting the support service. Provider Tricolor offers several ways to solve the problem.

This has already been discussed earlier, rebooting the receiver will help get rid of not only the error, but also its possible consequences. Simply unplug the receiver for a few minutes and then plug it back in again.

Reset

If the reboot did not give the desired result and the failures did not disappear anywhere, then you should try to return the receiver to the default settings. Instructions for rolling back parameters to base values have already been given earlier. If the device continues to give errors after reconfiguration, request activation keys.

Software Update

Some receivers lose access to channels due to an outdated software version. If the failure appears on a regular basis, be sure to update the firmware. Go to channel 333 and follow the instructions.

If none of the suggested ways to solve the problem did not help, then just contact customer support. Tricolor's experienced specialists will help you set up the operation of the equipment, thereby restoring correct television broadcasting.

Note.

8-800-500-01-23
8-812-332-34-98

The most frequent question asked to the Tricolor TV Subscriber Support Service is a question that is related to the lack of reception of TV and radio channels, if the sign “Encoded DRE channel”, “No access” or “No signal” appears on the TV screen.

Consider the most common situations associated with the lack of broadcasting of Tricolor TV channels.

1. The inscription on the TV "No signal".

You need to find out if this message is being output by the satellite receiver or the TV. The easiest way to do this is to pick up the satellite receiver's remote control and press the "OK" key, the receiver should respond to pressing this key, the Tricolor TV channel list should appear on the TV screen, or an inscription saying that the channel list empty

The receiver responds to pressing "OK"
In this case, there may be several reasons for the “no signal” message:

1. If a small-diameter satellite dish (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.

2. The satellite dish is out of tune, the cause may be a strong wind or a snowstorm. You need to call a specialist, or try to set up a satellite signal yourself. To do this, it is necessary to gradually, by centimeter, change the direction of the satellite dish, fixing the antenna in each position for 3-5 seconds. until a picture appears on the Tricolor TV Info Channel. It is just right to see the quality of the satellite signal by calling the signal scale on the TV screen (by double pressing the red key "F1" or "i" on the receiver's remote control). The scales for the quality and strength of the satellite signal can be found at the bottom of the screen on the left (strength) and right (signal quality). For stable reception of Tricolor TV television channels, it is necessary that both scales of quality and signal strength are filled by more than 70%.

3. Some channels show, and on some that previously showed normally, there is no signal sign. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search mode. Using the remote control, enter the receiver's menu, "Search for Tricolor TV channels" and scan the Tricolor TV channels.

4. Malfunction of the satellite converter - the converter needs to be replaced

5. Breakage of the coaxial cable from the satellite dish to the receiver

The receiver does not respond to pressing "OK"

1. In this case, it can be assumed that no signal messages are issued by your television receiver. The reason for the lack of a signal may be that you are switching the wrong TV input to which the satellite receiver is connected. In case the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the key " Source", Which activates one or another input of the television receiver, and switches to the required input.

2. In the case of a receiver GS 8306, a common problem is accidental switching of the outputs of the GS 8306 receiver, using the “Input signal” key located in the upper left part of the GS 8306 remote control. located on the front panel, on the left) – the RCA output (bells) is enabled, the lower part of the indicator is on – the HDMI output is enabled.

2. The inscription on the TV "coded channel DRE", "No access".

You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:

Through the personal account of Tricolor TV, about how to create and use

On the Tricolor TV website, in the "subscribers" section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.

If Tricolor TV subscription is active:

1. Check whether your receiver "sees" the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item "Status". If the ID number is missing.

If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), unplug the receiver from the power supply, remove the smart card from the card reader slot, check if it is inserted correctly.

If your receiver does not have a Tricolor TV smart card (all MPEG2, GS 8300, GS 8300M receivers), most likely the problem is due to the failure of the built-in Tricolor TV access module, such a receiver needs repair.

2. The receiver determines the ID number and the subscription is active.

Reset the receiver to factory settings, reboot field, the initial setup wizard will start, scan the channels

If your satellite receiver has been switched off from the mains for more than 3 days, the channels could be encoded. In this case, you should obtain activation keys. Unplug the receiver from the mains for one minute, then plug it back in. See if Infochannel shows Tricolor TV. Then switch the satellite receiver to the Kinopokaz channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, the Tricolor TV channels must be decoded.

In the future, try to leave the receiver turned on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be - the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the "Optimum" or "Maximum HD" package is carried out without a subscription fee. In this case, extend Tricolor TV packages.

In this article, we tried to describe the most common problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment, our phones in Murmansk are 750-335 and 236-335.

Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98

Usually, Tricolor TV users who pay for services in a timely manner do not have any problems. But still, there are less standard situations when, after paying for Tricolor TV, channels are not shown. Consider the causes of this malfunction, and what measures can be taken to deal with them.

Sources of error

Consider the most likely factors that can interfere with watching TV and how to solve them.

Technical problems with the receiver

Perhaps, if everything is paid for, but the channels are not shown, there are some technical problems with your receiver. As a rule, it is enough just to turn it off, wait 5 minutes, and then turn it on again. If this does not help, there is a high probability that you will have to turn.

Tariff change

Sometimes the list of channels in the package you have connected changes. In this case, a situation arises that some streams will indeed disappear from your broadcast network. You need to pay for these channels separately or choose a tariff in which they are included.

Smart card issues

An important element of your receiver is a smart card, it can also malfunction. Here's how you can spot them:

Go to the main menu of the receiver.
Select the "Conditional Access" section.
Look in this paragraph for information about.
If it is displayed, then the malfunction is something else, if not, then the problem is most likely in the smart card.

Another possible option is that the smart card works well, but is not inserted into the receiver correctly. As a result, the contact is not tight enough, and therefore the channels are not shown.

Some receivers may not require a smart card. Therefore, if it is absent in principle, do not be surprised, this is normal in many situations.

Reset

Often, when channels are not shown after payment, incomprehensible images are displayed on the TV, and four eights are displayed on the receiver's display. This means that either due to any of your actions, or due to a common technical failure, the receiver has reset its settings to the standard, factory settings. In this case, it is best not to take any action on your own, but to call a Tricolor TV specialist to your home or at least where they will instruct you on how to set up the receiver correctly.

Payment failed

Sometimes the user, it would seem, correctly paid for Tricolor services, but then when the time comes for a new paid period, the channels do not work. This may simply mean that the payment did not go through for some reason. In this case, several federal channels, which are provided free of charge, should continue to work for you.

You can check the payment of the bill on the official website. You will need to specify the ID of the receiving equipment. After that, the subscription end date should be displayed, which means that the payment has passed. If it is displayed that the package has not been activated, it means that the payment has not been received.

The easiest way to check the payment for Tricolor TV services is to call the service number 8-800-500-01-23 .

Legacy Software

Sometimes channels may not be shown because the receiver has not been updated for a long time. In this case, it must be updated following the instructions for your device. Please note that while the update is in progress, you cannot turn off the receiver, otherwise errors may occur.

Activation of TV channels

After paying for the package, you need to activate the channels. Figuring out how to do this is very simple, just go to your personal account on the Tricolor website, where paid channels are accompanied by activation buttons. If you forgot about it or did it with the receiver turned off, then the channels may not be shown, in which case you need to try activation again.

In conclusion

There are many situations when you seem to have paid all the bills, but the channels do not show. And, as we can see, there can be many reasons for this, from technical problems to failures in transactions. But it’s worth starting the check all the same with the basics and first weed out the simplest options, namely, to make sure that you accurately paid the bills. Sometimes very simple human errors are the cause of the problem.