Contact center specialists at Rostelecom what is it. All Rostelecom contacts.

It is simply impossible to do without technical support using the services of any telecom operator - users are regularly harassed various problems, they also have questions to be answered. The same applies to the operator Rostelecom, which is one of the largest Russian providers. Knowing the contacts of Rostelecom, you can quickly solve any problem and get answers to your questions. All contact numbers of this operator can be found in our review.

If there are problems with communication, they need to be urgently resolved. After all, many people cannot imagine life without Internet access. In addition, Rostelecom offers its subscribers many other services, such as landline telephony and digital television... When any problems arise on the communication line, as well as on the subscriber or operator's equipment, subscribers experience inconvenience due to an inoperative phone, unstable TV reception or difficult-to-open pages in the browser.

By writing down Rostelecom's contact numbers in your phone book, you can quickly solve almost any problem. Let's take a closer look at these numbers. The first and most important contact is 8-800-100-08-00... It can be used to clarify:

• Some questions regarding connection;
• Payment issues;
• Brief information on the services provided.

That is, there is a center for primary work with clients. In some regions, a full-fledged reference service hangs on this number, but in Moscow Rostelecom services are provided under the OnLime brand, so other contacts should be used to obtain inquiries and resolve problems.

If you are not yet a Rostelecom subscriber, but want to use its services, you can contact the nearest service office. Here you can clarify information on the availability of communication services in your home, sign an agreement, and resolve some other issues. In addition, Rostelecom's contact list contains the number 8-800-707-80-00. There is a Rostelecom contact center for connection issues. If you are a future subscriber, feel free to call this number and do not forget to create a corresponding contact in your phone book.

For established subscribers who already use communication services, it will be useful next contact Rostelecom is the number + 7-495-981-66-89. This phone has a full line technical support for all operator services... If your phone does not work, has stopped showing TV, the connection to the Internet is broken, feel free to call here - the contact center specialists will be happy to solve any subscriber problems.

Contacts hotline Rostelecom to solve technical problems available around the clock. But during peak hours, support contacts can be overwhelmed and unavailable - try calling here later.

Rostelecom's Internet contacts are represented by the address Email [email protected]... There is also another way to get help - with the help of groups in social networks... Company news is published here, and in the discussions there is an opportunity to ask your question. Please note that here you will not be able to solve all problems - for some questions you need to contact Rostelecom by phone.

In conclusion, we will consider with you the contacts of Rostelecom for business users. Here is a list of the available numbers:

• 8-800-301-01-60 is the OnlineLime number for medium and small businesses, here the connection issues are resolved;
• 8-800-301-02-60 - another phone of the OnLime brand to support the above-mentioned business users;
• For large business, Rostelecom contacts work at 8-800-200-99-09 (questions on connection) and 8-800-200-3000 (support).

Write down specified contacts to your phone book, so as not to look for them at the most important moment.

Rostelecom Contact Center(JSC "MTs NTT") was founded in December 1995 and is one of the largest outsourcing contact centers in Russia. The company's services allow the customer to build relationships with potential and existing customers in all market segments (B2C, B2B, B2G) through various communication channels: telephone communications, chat (WEB-server), video call, SMS, E-Mail. Director General of JSC "MC NTT" since 2004 Andrey Leonidovich Petrov.

Activities

Rostelecom Contact Center serves commercial companies, government agencies, as well as projects within the PJSC Rostelecom group of companies.At the end of 2013, Rostelecom Contact Center entered the TOP-5 leading contact centers in Russia in terms of market share.(Source: RBC Russian Market of Outsourcing Call Centers, 2014) 100% of shares of JSC MTs NTT are owned by PJSC Rostelecom.

Thanks to Rostelecom Contact Center, the customer can effectively manage all stages of the relationship with the Customer, consisting of four phases:

• Attraction (finding clients and identifying their needs)
• Service
• Development (improving the quality of service, selling additional services)
• Retention

Geography

The operating operator sites of Rostelecom Contact Center are located in 15 cities of Russia and provide work for 6,000 employees, which brings additional tax revenues to the regions, and gives young specialists the opportunity to earn good earnings in a stable company without leaving their hometown. In 2014, the total number of installed operator positions reached 3000. In total, Rostelecom Contact Center operators handle more than 4 million calls per month.

Technical resources

Rostelecom Contact Center uses Iskratel and Avaya hardware and software systems. The contact center platform type is combined. UpTime 99.9% (percentage of uptime) Equipment location on MMTS-9

Infrastructure benefits:

• 100% redundancy of power supply systems
• 100% redundancy of communication channels
• 100% PAK redundancy
• Air conditioned placement area
• Monitoring of environmental parameters

To pass each type of traffic, several paths are used; if it is not possible to pass traffic along the first path, it is automatically redirected to the second path. All data stored on Rostelecom Contact Center servers undergo daily archiving and backup procedures.

Security information security

Rostelecom Contact Center is included in the register of operators processing personal data in accordance with the Order Federal Service on supervision in the field of communications of the Ministry of Telecom and Mass Communications of the Russian Federation (reg. No. 08-0002085)

Rostelecom Contact Center has legal and regulatory documents to ensure the security of personal data (in accordance with the requirements of Federal Law No. 152 "On Personal Data"). "Regulation on the processing and protection of personal data" (link).

Rostelecom Contact Center provides a high level of security for the information system that processes personal data of our clients (UZ-2). High level achieved through the use of certified protective equipment such as firewalls, vulnerability scanners, software and hardware protection against unauthorized access to workstations and servers certified by FSB and FSTEC.