MGTS return of equipment. Mgts - internet disconnection. All the advantages of the "Voluntary blocking" service

The provision of services is formalized exclusively by an agreement. In it, as in any other, the fundamentals of the supplier-consumer relationship are spelled out.

Since MGTS provides not only the opportunity to use the worldwide network, but telephone communications and television, This document contains sections specific to each of the services.

On access to the world wide web, the following information is reflected there:

Internet is provided on a dedicated telephone line in the presence of an additional device - a modem for a fee corresponding to the tariff.
Additional equipment (modem) can be purchased by the consumer independently, or can be rented from the company.
Termination of services can be initiated by one of the parties.
Upon termination of the contract, the rented equipment must be returned to the owner in good condition.
Consumer (subscriber) in case of "breaking off relations" with the operator is obliged to pay for the actually rendered volume of services.

The consumer (subscriber) must express his desire to stop using the Internet from MGTS in writing, by submitting an application to the operator's office.

How to disable MGTS Internet service

As can be seen from the clauses of the agreement, disconnection is possible only with a written statement. Therefore, you should adhere to the following algorithm of actions:

Come to the office of the company. In the office, you have to write a statement of refusal on the operator's form.
Return the rented equipment. Refunds can only be made at a service center.
Pay for the actually used amount of services, including equipment rental.
Obtain confirmation of termination of the agreement.

If you do not have rented equipment - you bought it yourself, then a more convenient way to turn off there will be a call to MGTS customer support. Operators will also draw up an application to terminate the option on their own, without your visit to the office.

Support telephone numbers, addresses of representative offices and service centers, the work schedule is in the agreement, or in the fact sheet, which is provided with it, but does not form an integral part of it.

Important! To write an application for disconnection with you, you must have an agreement with the operator and a passport.

The application itself is written on the company letterhead. In the columns to be filled in, the passport data of the subscriber, the address at which he used the network, and the reason for the refusal are reflected. It also contains a reminder of the need to pay the debt (if any) before the end of the contract. This document is confirmed by the signatures of both parties.

In addition to the notification of the termination of access to the network, you must receive a document confirming the return of the rented additional equipment, i.e. return statement.

You can receive an invoice for payment directly at the office, or wait until it is received in the manner specified in the agreement (mail notification, account in your personal account on the official website). The actual disconnection of the contract will be only after full settlement with the company.

Temporary suspension

How to stop using MGTS gpon Internet temporarily? If it becomes necessary to disable access to the World Wide Web for a certain period, for example, you are going on vacation, and it is impractical to pay a subscription fee for unused traffic, then you can proceed as follows.

Find out which package is connected and at what rate you will be able to access the network. If this unlimited tariff with a monthly subscription fee, then change it to a tariff where every actually used day is paid. For example, for the tariffs of the "Home - light" plan.

The monthly subscription fee is almost symbolic - 30 rubles, and the Internet, which is used, is paid from 20 to 30 rubles per day. The price depends on the speed.

If the network is not used, then there is no daily payment, respectively.

How do I disable individual options?

If an agreement with MGTS is concluded for several products, then each of them separately, including access to " world wide web”Is also disabled by writing a statement. But only it will no longer be about the termination of the contract in full, but about the refusal of specific options.

Each ISP has its own way of connecting and disconnecting. MGTS is no exception. We hope our tips will help you.

Landline telephones are not as popular today as they used to be. They still continue to be used in government organizations, municipal institutions and in some companies, but in private houses and apartments they are increasingly being abandoned.

In the capital, one of the largest service providers telephone connection is the Moscow City Telephone Network (MGTS). It is quite easy to refuse its services, as well as from the services of other telephone operators. The main thing is to act strictly in accordance with the clauses of the concluded agreement.

Therefore, the first thing that needs to be done when abandoning a fixed line phone from MGTS is to find a signed contract for the provision of services.

It should contain a step-by-step procedure for rejecting the telephone network.

Another way that you can get information about the sequence of actions is to go to the company's website or call its manager for advice.

If the contract is concluded for the provision of several services at once (telephone communication, television and the Internet), it is necessary to refuse each of them by writing separate statements. If, wishing to refuse to use a landline phone, the client terminates the entire agreement, he will also lose other services prescribed in it.

How to disconnect the phone

Before disconnecting the phone, you need to cock all the pros and cons again. If elderly people live in the house or apartment, they can use landline phone, besides, it makes it easier to call emergency services if necessary.

If the decision to disconnect the MGTS landline phone has been thought out and made, it is necessary to perform a number of actions in a certain sequence.

Necessary:

find a signed contract for the provision of a service and familiarize yourself with the established procedure for refusing it;
visit the nearest telephone office (MGTS office) with a passport and an agreement;
check for telephone debt and, if any, pay for it;
receive a form for filling out an application for disconnecting the service, fill it out carefully, indicating the reason for the refusal of telephone communication;
submit an application form and wait for the service to be disconnected.

The disconnection will take place within a few days (depending on the number of applications submitted). If the phone was connected using an optical modem, after disconnecting the network, the master will take it with him.

Temporary blocking of the service

You can unsubscribe from MGTS telephone services at certain time if you plan to be away from home for a long time. This will keep the number and connection, but block the line for the selected period.

Please note that you will also have to pay for a temporary blocking, so the use of this service is justified only if the phone is disconnected for several months.

The cost of blocking is 300 rubles, for each subsequent month you will have to pay another 200 rubles, so it makes no sense to turn off the phone for several weeks.

In order to turn off the telephone device for a while, you need to take your passport and contact the nearest office of the company to write a corresponding application.

If you plan to leave for a long time, you can alternatively switch to the cheapest fare offered by the company for the period of absence. To do this, you should contact the office of the organization by the 20th day of the current month and make the transition. Starting from the beginning of next month, the line will operate at the selected economical tariff.

Tariff change is free of charge. You can return the old tariff after returning in the same way or by calling hotline companies.

Actions when moving

Sometimes the disconnection of a landline phone is associated with a planned move, while it is important for the user to keep the existing number. MGTS provides such an opportunity: in order to use it, you need to contact the office of the organization and apply for the transfer of the telephone line. The transfer can take from several days to several weeks. This service is paid.

Another opportunity that the company provides to its subscribers is to renew the contract for a family member living at the same address.

For renewal, you need:

the consent of the person with whom the contract was concluded;
the consent of the person for whom the agreement will be drawn up;
passport of the person to whom the contract will be reissued.

Renewal of the contract is free of charge.

The landline telephone has not been in demand for a long time. This device remains only in municipal organizations, government agencies and some firms. If you decide to abandon your home telephone line, including the Rostelecom or MGTS phone, it is quite easy to do this.

Let's take a look at the specifics of this procedure and find out how to abandon a city phone from a MGTS or another organization.

How to refuse a landline phone

MGTS is a Moscow telephone exchange, the services of which can be canceled according to the same algorithm as other fixed networks. First of all, find a contract with a company, study the conditions and obligations of the parties. The document indicates how you can opt out of a stationary device.

Alternatively, you can visit the official website of the company. However, disconnecting only via the Internet or remotely will not work, since you need to personally come to the office. But on the site you will find the necessary data to contact the manager or provider, the conditions of refusal, switching to another tariff, renewal of the contract and other important information.

At the office of the company, fill out the appropriate application. Take your contract and passport with you. If the device is connected using an optical modem, the modem will be taken over by the master after disconnection.

Remember that you cannot turn off your phone until you pay the debt, if any. After submitting the application and paying the arrears, you will be disconnected from the network within a few days.

How to turn off your home phone for a while

To turn off the device for a while, you need to come to the office with a passport and write a corresponding statement. In this case, the line will be blocked for a certain period, but will not be disconnected. However, this service is paid, which will pay off only if it is disconnected for several months.

There is no point in disconnecting the device for several weeks or days. The cost of this service in MGTS is 300 rubles, and for each subsequent month you will have to pay another 200 rubles.

If you are leaving and want to save money or reduce the cost of services, you can temporarily switch to the cheapest tariff. To do this, contact the office of the organization before the 20th day of the current month and from the first day of the next month the line will operate at a new economical tariff.

Changing tariffs in MGTS is free of charge. You can return the old tariff or switch to a different one by calling the manager of the company or come to the company and write a corresponding application.

How to draw up and renew an agreement

You can renew the contract for a family member if you live together. In this case, you need to come to the office and provide the passport of the applicant and the person to whom the re-registration is being made, the application of the previous subscriber and the written consent of the future subscriber, certified at the passport office or by a notary. Renewal is done free of charge.

To connect to the network and draw up a new contract, you can leave a request on the company's website. In addition, on the website you can find out if it is possible to connect a telephone in your place of residence. The application is considered up to five days, and then you need to come to the office of the organization, provide a passport and write an application.

In both cases, the passport of the future subscriber must be registered at the given place where the telephone line is installed. Or you need to provide an agreement establishing the right to the occupied area.

Is it possible to keep a phone number when moving

Modern companies allow and organize the transfer of a telephone line from one place to another. However, the number cannot be transferred if the new section is not served by this station. Also, if the place is located in a different region, keeping the number is not worth it.

In other cases, you need to contact the office of the company and write an application for the transfer of the telephone line. The transfer takes from several days to several weeks. In addition, this service is paid. Note that it is much easier to issue a new telephone number.

Currently, many people have no need to operate a landline-type home telephone anymore. Communication with loved ones, acquaintances and work colleagues is mainly maintained through cellular communication, a mobile phone today almost everyone has.

At the same time, people are already accustomed to the fact that smartphones and other similar mobile gadgets allow you to easily organize video communication, receive and transmit documents, as well as communicate through many different social networks.

As a result, the landline phone remains almost unused for a long time, except that you can make a call from it to your cell phone, which has suddenly been lost in the vastness of your apartment.

However, even when the outdated device is not used, you still need to pay for the phone regularly. All these and many other reasons lead to the question of how you can disconnect a landline phone from MGTS.

Below is a guide to - quickly and reliably solve the problem with the minimum investment of time and effort.

Preparatory activities

Before officially abandoning MGTS services, it is advisable to prepare well and competently so that the procedure does not subsequently take away additional time and money from the unlucky subscriber.

You only need to take a few preliminary steps:

First of all, you should carefully study the content of the signed client agreement with the company providing telephone services. It will indicate the most correct way to disconnect. Usually MGTS in this contract with its subscriber carefully prescribes all the circumstances due to which they disconnect the client from their services;
At the second stage, it is recommended to visit the official resource of the Moscow Telephone Company, where the numbers of the consultants are indicated. Then call one of them and verbally clarify how to refuse their services, what documents will need to be brought to their office and how much time and money the whole procedure will take;
At the final preparatory stage, you should visit the nearest office in the city to make sure that there are no subscriber's debts for the provided communication services and, if necessary, pay. It is imperative to keep the receipt.

Shutdown procedure

If there were no special obstacles and difficulties at the stages of preparatory measures, then further, with a high degree of probability, the entire process of terminating the contract should not cause problems.

The algorithm consists of the following steps:

Taking with you all the documents prepared at the stage of preparation for the operation, including a passport, an agreement and receipts for payment of debts, come to the nearest MGTS office;
In the office, write a statement of the established form of refusal, where to write the reason why the subscriber refuses to provide communication services, and also attach the required documents;
Ready. Now all that remains is to await the results of consideration and approval of the application. Basically, this takes no more than a few days. In the case when the subscriber was notified of the refusal, it will be necessary, by contacting the office again, to find out the reasons, and then eliminate the obstacles that have arisen.

Note: many MGTS clients additionally have access to the Internet, and the company equips the subscriber with a modem.

The disconnected device itself is the property of the provider, therefore, in this case, it will be necessary to wait for the arrival of a technical specialist from the organization to dismantle and remove the device.

And if you still need a wired Internet?

In the case of using a combined tariff plan after the successful implementation of all points of the above instructions, the Internet, of course, will also be disabled. If access to the global network is still required, then you can make a transition to another tariff in advance, or sign a contract with another communication service provider.

Temporary cancellation of MGTS services

This will require a personal visit to the company's office. You must take your passport with you. Fill in the application form at the office.

Such a tariff suspension service costs 300 rubles, so it is advisable to use it only if there is no need for a home phone for a long period of time. Reconnecting to the system does not require additional financial costs.