How to delete all data from public services. How to delete a page in the service center. What happens to the account and personal data of the user of the State Service portal when the account is deleted

The State Services portal provides many useful functions for citizens, entrepreneurs and foreign residents. To register on it, you must indicate your personal data, including the telephone number and the Insurance Number of the Individual Personal Account. This is your personal document certifying your registration with the Pension Fund, containing information on the number and amount of insurance premiums that your employer paid for you, and more.

Only registered citizens can use the services of the Gosuslugi.ru portal. In this case, it may be necessary to cancel your account. You can delete your personal page on the State Services at any time, at your request. But is it worth doing? In this article, you will find out all the information you are interested in.

Why delete a page?

Firstly, the need for this page disappears if you left for another state to continue living there.

Secondly, if you simply do not see anything useful for yourself from this portal or do not trust Internet resources.

Third, if you want your personal information remained confidential. The entrance to the portal is password protected, but even this is not a hindrance to intruders. If on other resources you are unlikely to think about deleting your account. Then on the State Services, in addition to login and e-mail, other facts are used: phone number, passport data and data on the personal account in the Pension Fund.

Although the site offers a lot of useful things, very often people have a question about how to unsubscribe from a personal page.

Procedure for deleting a page in a new design version

To remove SNILS on State Services, you need:

Sign in to your account.
Enter " Personal Area».
"Personal information".
Show all personal details.
"Account setup".
"Delete".
Enter the password for your page.
"Delete" - below the field for entering the password.

Now you have managed to untie SNILS from the site "Gosuslugi.ru".

The Public Services Portal has updated its appearance in 2016. But those who have been using it for a long time are already accustomed to the interface and did not begin to switch to the new version. If you belong to this user group, remember that in the classic design all actions are the same, and after clicking on the "Delete" button you will be redirected to new design... Let's take a closer look at this process; follow the instructions:

Go to your personal account.
Click on "My data" - "General data".
"Go to editing" button.
Call forwarding to new version design.
In the "Security" section, erase all information about you and delete it.

Important. Separately, it will not be possible to remove the SNILS number from the State Services website, it serves as an additional user identifier and refers to personal information about him.

What are the consequences of deletion and loss of access?

When you delete your account, the information from your profile will still remain in the database. When you decide to re-register, there will be a problem. The system will display a message stating that such data is already being used in another account. To resolve this situation, you need to write to technical support letter with a corresponding request.

Therefore, before deleting a page from the State Services portal, you should think several times. After all, if you want to use it promptly, you will not be able to quickly re-register without contacting the Site Administration.

Restoring access to the Gosuslugi.ru portal

The same situation will arise if you have lost access to the page. This can happen if the phone or access to e-mail lost. Re-registration with the same SNILS as on another account is impossible.

Therefore, you will have to register another page with the current phone number, contact the Site Administration to restore access to the first page, and then delete it, as described above. Then you can use your data on the current resource page.

Important. With the old details, you will no longer be able to enter the Gosuslugi.ru website. Re-register.

If you just forgot your password, click the "Recover password" button. The system will prompt you to restore access using the number mobile phone or insurance number of an individual personal account. As already mentioned, SNILS is an integral part of the account, it is very important for the account in the State Services.

conclusions

The State Services website is a serious resource that stores important personal data of users, including the insurance number of an individual personal account and passport data. Do not lose your details (login and password) so that there are no problems with access restoration.

In addition, be careful if you visit this resource on other people's computers and computers that are installed in public places such as Internet cafes and computer labs. It is important that your personal information is not used by hackers.

Before deleting the SNILS number and account from the Gosulsug website, make sure that you no longer need the site's services, again, so that there are no problems with re-registration. At the same time, you should not keep an account if you do not use it. The Internet does not provide sufficient confidentiality of information.

Don't create multiple pages! All the same, you will not be able to use the same data on different accounts - this is tracked, and the system will not miss such a case if the information coincides with that in other profiles. Do not enter your login information anywhere other than the portal itself. This is very important to maintain the accessibility and confidentiality of your information.

Welcome to site... In this article, we will tell you about deleting an account on State Services. Every time a person registers on a certain site, he does not always think about the subsequent possibility of deleting the profile. The same goes for the public services portal. Many users do not know if it is possible to delete an account on gosuslugi.ru.

Despite the fact that the portal has high data security protection, if the account will no longer be used, then it should be deleted, but before deleting it, you need to find out how it will be done and whether it is required to delete the account from the state portal.

There are times when users who have forgotten access to their account begin to think about how to restore their account in Public Services. To do this, you need to take several important steps:

To restore your personal account, you need to open home page the portal, where you enter your login and password for authorization, and click on the "Forgot your password" link.
After that, select the method by which the recovery will take place, that is, a phone number or e-mail.
After that, enter the SNILS number, the code from the picture in the appropriate field and answer the security question.
After that, enter a special code in the appropriate field, which will be sent to your phone or mail, then set a new password.

How to delete an account in State Services

When the profile on the portal is no longer needed, users begin to think about how to delete an account in State Services. This operation requires some steps:

Go to the site and go through authorization.
Log in to your personal account, for this in the corner where the name and surname are indicated, click and in the issued window click on the link "Personal account".
After that, go to the "Personal information" page, most often the transition is carried out in automatic mode, but sometimes a manual login is required.
At the end of all information there is a tab "Show all personal data", you need to click on it to see full list the specified information about the user.

On this page, you must click on the link "Account Settings", it is located in the upper corner.
Then go to the link "Security", it contains the button "Delete", the deletion of the account for the State Services is done through this button. In the same section, you can change your password, security question, enable two-step verification.

After the user clicks on the "Delete" link, he will be taken to a page where you need to enter a username and password, and click on the "Delete" link located at the bottom of this page. After that, a window will appear in which it will be indicated that the user was able to delete an account on the State Services portal.

After deletion, the user will receive an email informing about the successful deletion of the account. It will also contain instructions on what to do if the record was deleted by another person or intruders, then you need to send a letter to the support service with a request to restore the record.

After deletion, the user will no longer be able to enter his personal account using his username and password. But re-registration is possible, with which it will also be possible to use all the services that the portal provides. In this case, the confirmation of the profile will have to be repeated after registration on the site.

Removing an account on the old version of the portal

Some users continue to use the old version of the site, and when they want to upgrade to the new version, they do not know how to delete the old account on State Services. This requires:

Go to your personal account, in the upper corner, click on the panel in which the name and surname are indicated.
After that, the user will be redirected to the page where the user data is specified, after which he will need to click on the "General data" tab.
Next, you need to click on the link "General data", this page almost always opens in automatic mode, but there are times when a manual transition is required.
After that, the user selects and clicks on the "Go to edit" link.

Then the user will be on new page, where you want to select first "Account Settings" and then the "Delete" tab.

Users will not be able to use the old version of the site to the maximum extent, so a transition to the new site will still be required. After the user learns how to delete an account on the State Service portal, he will not have any problems with this. But before deleting, it is worth considering many nuances.

Every user before , how to delete an account in State Services, I must learn a few important points:

Once deleted, the account cannot be restored. Creation re-account to the previous phone or mail number is possible, but all data will have to be re-entered.
When a user registers, all data is entered into the Unified Identification System. But after deleting a profile, the record data is also deleted from this system, only a corresponding record is made about the deletion. If a user has deleted and registered new profiles for one phone or mail several times, then the user may be denied the next registration. It may happen that you successfully register, but soon the system will block your account and prevent another registration.
An account can still come in handy, even if you do not log into your personal account for a very long time or for several years, it remains with you, it is not blocked and deleted automatically. Therefore, it may not be worth deleting it at all.

There are times when the deletion is not done the first time for technical reasons. Then you can repeat the process after a while. Therefore, when a person finds out how to delete a simplified account in Public Services or a confirmed one, you must first think about whether it is worth doing.

If the account cannot be deleted in the standard way

The linking of a personal account on the State Services portal is made to a phone number or e-mail, which is indicated during registration. But there may be times when the phone cannot be used, for example, it was lost or stolen.

In this case, the user will start attempting to re-register by entering the data already specified on another profile. In this case, the system will refuse to register, since this information already listed, but in a different account.

Then the question arises of how to delete an account on the State Service portal and create a new one, since the user cannot enter the old page. Then you will need to contact support. It is required to do detailed explanation situation and specify all the necessary information about the old profile to which the user does not have access. After that, service specialists will help you restore the profile to old page, after that you will need to delete the State Service account from your phone or computer and create a new one.

To avoid such problems, it is not advisable to create several pages at the same time. Registration must be done once and the login details are stored in a safe place. Then you can log in to your page at any convenient time, even if you have a question about how to delete a profile in Public Services. That's all, we hope our article is useful to you.

The Gosuslug portal (gosuslugi.ru), created by the Ministry of Telecom and Mass Communications of Russia, has become one "entry point" to almost all government bodies. Units, like Rosreestr, are still resisting and do not accept applications from State Services, forcing citizens to stand in lines at their offices or at the MFC.

In the "May" presidential decree No. 601, the Ministry of Telecom and Mass Communications and other departments set the task - in 2018 to achieve that 70% of the population use state services via the Internet. It fell to Rosstat to calculate this indicator, which, since 2017, takes into account only users registered on the State Services (although there are still other ways to receive services through the Network).

In this light, it is understandable why everyone wants you to register on the State Services. At the end of 2017, the portal contained pages for more than 60% of the country's population. But "Gosuslugi" is a voluntary matter, and each user has the right to refuse to use it without giving reasons and to erase all information about himself from the database.

The easiest way to permanently erase your data from the State Services is to do it on the portal itself. You should only ask yourself how to leave the State Services if you have an account there.

The algorithm is as follows:

Step 1... Go to the site gosuslugi.ru and log in (enter your profile) as you usually do. Today, State services allow you to enter by phone number (if tied) or SNILS. You will need a password anyway.

We go to the State Services website and click "Enter"

Step 2... Find your last name and initials in the upper right corner. Click on them. A field will appear where again your full name, account status, - one of three in terms of confirmation degree, - a list of notifications, the "Documents" tab, and others will appear. If the field that opens is white, wait for the download. Perhaps you have a weak Internet or there are too many users on the State Services.

Step 3... Under the last name, just below and to the left of the place where you just clicked, find the words "Personal Account" and the key icon. Click there. Wait for the download.

Step 4... You see your details and many tabs again. You need an inconspicuous line "My data and contacts" - it was placed right under the series and passport number, SNILS and TIN. If your profile does not have this data, the line will be right below your name. Click on it.

Step 5... There are two tabs in the new window: "My data" and "Account settings". Automatically you will be taken to the first, you need to go to the second: the switch is at the very top of the page.

Step 6... The "Security" block will appear at the top left. He offers to change the password, ask a security question and a few more functions. The last one in the list is "Delete Account". And you need it.

Step 7... Click on the option you are looking for, enter your password again and confirm the action by clicking the "Delete" button. You will receive a notification, usually by email, that your account has been successfully and permanently deleted.

Attention! The account from the State Services is permanently deleted. It will not be possible to restore it - if you want to return to the Internet use of state services, you will have to register again and again confirm all the documents.

How to delete a page in the service center

The idea of deleting a Public Services account on the site is not suitable for everyone. The reasons are different. Someone thinks the procedure is too complicated. Someone has no access to a computer or the Internet. Someone is having trouble logging in. Therefore, there is an alternative.

At the dawn of the existence of the State Services portal, it was necessary to register on it using a password that came to the mail. If you find this time, you remember that you had to wait for it from two weeks and still had to come to Rostelecom with a passport and prove that you are you.

Today registration has become much easier, but the need to confirm that you personally and voluntarily registered on the State Services remains. Otherwise, any person, knowing your passport, could use the State Services instead of you - and you never know what he would have done there!

To make it easier for users to register and verify an account, the concept of "Service Centers" was created. These are equipped offices in different structures (MFC, Civil Registry Office, Ministry of Internal Affairs, Social Security, City Hall and others), where trained and certified people can verify your passport data with what you entered on the State Services portal and give you the status of a verified account.

At the same time, these people have additional functionality. For example, they can register you on Public Services and immediately confirm your account.

We are interested in that they also have access to deleting the State Services account. This is an optional feature that is not available in all but most service centers. So let's go in order.

First... Service centers are marked on a special map https://esia.gosuslugi.ru/public/ra/. It can always be found in Google or Yandex by searching for "Public Service Centers".

Attention! Although the card is located on the State Services website, you do not need to enter your account. It is available without authorization.

Second... Give the task to find only those service centers where you can delete the account. There is a filter on the left for this. Check the box to the left of the card. This is the fourth line from the top. You can choose additional filters - define centers that are open on weekends, early in the morning or late in the evening.

Third... Find a service center convenient for you on the map. If everything works fine and you have given access to your geodata, the map will automatically move to your location. If not, find your city in the search or on the map. If you have used Yandex.Maps (or other similar cards) before, this will not be difficult.

Fourth... Check the details of a suitable service center. Click on the dot and look in the window that appears the name of the organization, opening hours, address and phone number. The available functionality will also be described there.

Fifth... Sadly, the next step is to check the information over the phone. There are many reviews on the Internet about how people come to the address indicated on the map, and they are "sewn off" - sent to other service centers. Better to call and make sure that this does not affect you.

Sixth... Take your documents with you. You will need a passport, but just in case, take SNILS with you - they may be required.

Seventh... Come to an appointment with a specialist and inform you that you need to delete your Public Services account. This is the same as the ESIA account (we will clarify later what it is). The specialist, perhaps, will clarify several times whether you are sure of your decision, after which he will check the passport, SNILS and delete the entry.

Attention! Not all service centers appear on the map immediately. In addition, the Ministry of Telecom and Mass Communications can remove a working service center from the card, if a complaint has been received against it, until the circumstances are clarified. There may be a more convenient center near you. You can ask about this in other service centers by phone, as well as in the city (district, rural) administration, in the MFC.

Video - How to remove an account from the State Service portal

How to delete a page when duplicating an account

One of the little-known problems of the State Services is connected with the already announced decree # 601. Many government agencies are faced with the task of registering as many people as possible on the portal. Some do it honestly - they post ads, offer their visitors registration, talk about the benefits.

Others violate and, as sometimes happens, they themselves register people on the State Services portal. This is possible if you have access to personal data (SNILS and passport) - for example, this can be done by your employer or an employee of the government agency where you applied.

Such actions are illegal, because no one has the right to use your personal data without permission. But worst of all, if because of this, you have two accounts with the same data on your portal.

The Public Services Portal is not social network and is not intended for someone to have more than one "page" on it. If such a situation occurs, the portal will simply stop working for you, because it will not know which account to access.

Fortunately, such situations are very rare. The way out of it is to delete an extra account or delete both and create a new one (or not - it's up to you). Since you do not have access to your personal account for obvious reasons, you need to contact the service center.

How to delete a page if you have lost your password

There can be any problems with the entrance, not only through the fault of someone's rash actions with your personal data. The most commonplace - you can lose or forget your password from the State Services portal.

There are two ways to solve this situation: restore the password or delete it without restoring it through the service center.

If you are determined to delete your account on State Services without leaving your home, you can recover your password through the State Services website itself on a special page: https://esia.gosuslugi.ru/recovery/

Recovery by phone number, email address or SNILS is available here. This will work if you have used the portal and filled in enough of your information: the system should see your phone and mail and be sure that it is really you. That is, the number and address must be confirmed.

Another way to recover your password is to contact the service center. This is fine if you have not yet decided exactly whether to delete the page on the State Services or leave it. To restore you will need a passport and SNILS.

If you have decided for sure that you do not want to have a page on the State Services, but you cannot or don’t want to recover your password via the Internet, simply delete your account with a passport and SNILS at the nearest service center.

Difficulties can arise if all service centers convenient to you are ready only to recover the password, but not to delete the account. Well, then you have to act in two steps: recover the password from a specialist and delete the entry from the house or Internet cafe.

Video - Instructions for password recovery on the State Services portal

What is an ESIA account and how is it related to Public Services?

When communicating with specialists in public services, you may hear an incomprehensible word "ESIA". Note that it appears in address bar browser. For example, the Gosuslugi login page has the following address: https://esia.gosuslugi.ru/idp/rlogin?cc=bp The second domain is esia before the Gosuslugi address. What is it?

ESIA stands for Unified Identification and Authentication System. Identification means that the ESIA allows you to determine the identity of the user, and authentication - to confirm that the identity is real.

ESIA is an internal system of authorities, a huge database where all data about users of State services is stored in a protected form. From a technical point of view, you have an account in the ESIA, and not on the State Services portal. The State Services Portal and other services request data about you from the ESIA and display your "page" on their basis.

By registering on the State Services, you enter your data into this system, and you get access to a variety of government services at once, namely:

Actually, government services.
Personal account on the tax website.
Personal account in the pension fund.
Personal account in the OMS fund.

It is not always clear that the entrance to public services and the entrance to these portals is carried out with one password. For example, on the PFR website there is not a word about public services - they offer to enter your personal account using the ESIA, without explaining what it is all about. This is bad, because anything that is not clear to the user is bad.

Additional services may be available in some regions. This can be a healthcare portal for making an appointment with a doctor, a regional state services portal, municipal services portals (most of the services with real estate are municipal and are not available on the "large" state services portal), and so on. Deleting an account on State Services means refusing to use all these services too.

How to restore a page on State Services

Even if you have deleted a page on State Services, this does not mean that you will never need to contact the state. We do not always notice how many actions require us to contact the authorities. But every time we pay attention when it is connected with queues and waiting.

The queues at the traffic police for obtaining a license or PTS, queues at passport offices are well known. Even the queue at the clinic belongs to the scope of the State Services. And more than half of these queues can be avoided by using State services.

Having retired from the State Services, you cannot know for sure whether you will need this site again. If such a need has arisen, you will probably ask yourself how to restore an account on Public Services.

It is impossible to restore the same account that you had on the State Services before deletion in any way. But all is not lost! You can start a new one.

Public services is not a social network, the content of which depends on your mood. If you delete a page on VKontakte or on Odnoklassniki, personal photos, correspondence and much more will be lost. On the State Services, your documents are stored - the originals of which remain in your hands. All that will truly disappear irrevocably are notifications that came to your personal account. But by and large, after receiving the service, they are not needed.

Therefore, without being able to restore your account, you can create a new one and re-fill it. You will have to spend time, verify your identity at the service center and re-enter all the document data - but as a result, your new account will be as legitimate and complete as the old one.

The portal of public services gives its users a large number of opportunities to save their time and nerves when receiving a particular service. But there are always those who electronic views services are incomprehensible or do not like at all. In the comments to our instructions, we often read negative reviews. In this article, we will look at how to delete your account on public services.

Deleting a public service account

If you want to know how to delete your account, then you already have. Enter your username and password on the site gosuslugi.ru... After that, in the upper right corner you will see your last name and initials.

Click on it and in the menu that appears, select the item "personal account"

On the page that opens, you will see your contact information, and below it there will be a button "Show all personal data". Click on it.

All information about your account will open in a new tab. At the top of the page, the "my details" tab is active, but we are interested in the second tab - "account settings". Click on it.

So we got to the right place. In the left column, find the item "Delete account" and click on it. Better think again, as you will lose all the site's features.

The system will ask for your password as confirmation to delete your account. Enter it and a letter will be sent to your e-mail notifying you that your account has been deleted on the site.

Recovering a public service account

In the first part of the article, we looked at how to delete your account on the public services portal. Many users, under the influence of negative emotions, do this, and then try to restore access to electronic services... But we want to disappoint you, since it is impossible to restore your account. You can only recover your password (if you have forgotten it). To do this, go to the login page of your personal account and find the line "restore password". Click on it.

When registering on all kinds of sites and forums on the Internet, people rarely think about the need to delete a profile when they stop using the resource. However, if we are talking about the portal of the State Service, you should still devote a few minutes of your time to this procedure. Despite the fact that the user's personal account in the State Services is protected by a strong password, if you do not plan to use the portal anymore, you should delete your page. So personal information, passport data and other important information will not be able to be used by intruders. How to delete an account in Public Services will be discussed in this article.

Deleting a profile in Public Services

The process of creating an account on the site does not take much time, which cannot be said about the procedure. Therefore, the owners of standard and confirmed accounting should think again whether it is worth erasing all the data stored in the system. The functionality of the resource is expanding at a rapid pace, and the services that can be obtained with its help can be useful in different life situations to every citizen. But if the user is determined to retire from the State Services, here it will tell you how to do this in a couple of clicks.

Important: what it should be and how to download it on State Services.

It is interesting to find out what documents are required for through the State Services portal.

First you need to go to the site, log in by entering your username and password. Then follow the instructions:

in the opened section Personal information under the email address there is a button, after clicking on which opens full information about the owner of the profile (the Show all personal data button), you need to click on it;
a new tab will open with the personal data of the page owner;
then you need to go to the Settings tab;
in the Security section, the Delete account button will become visible;
a warning will appear stating that if you delete the page, it will be impossible to restore it;
to confirm this action, you must enter the secret password and click the Delete button.

If the user changes his mind, he must click the Cancel button or close the window. By clicking on Delete, he will no longer be able to log into the account on the State Service portal. If the page is successfully destroyed, a sign will appear as in the photo below.

A letter containing information on the destruction of all your data will be sent to the e-mail you specified when registering your profile. The letter will also indicate what to do if the procedure was performed not by the owner of the page, but by an attacker who gained access to it. In this case, you need to contact the portal administration to restore the account and gain access to it.

For the old version of the site

The site was updated back in 2016, but many users of the resource preferred the old interface and continue to use the previous version of the portal. If the reader of this article is one of them, it will be useful for him to find out how to retire from the State Services in this case.

The instruction will be almost similar to that described above, since in order to delete a page in the State Services, the user will be automatically redirected to the new version of the resource.

So, first you need to go to the site, and then to your Personal Account. In the General Data tab, the blue Go to Edit button immediately catches your eye. After clicking on it, the profile owner is redirected to updated version resource, where in the Security tab you can erase all account information and remove access to it.

As you can see, everything is very simple. It is enough to know the login and password from the page in order to enter the Personal Account, and from there destroy your account.

Problems when deleting an account

The personal account on the State Services is tied to an e-mail and a phone number. There may be situations when using e-mail or mobile number becomes impossible, for example, the phone was lost or stolen. Then, not having access to his page, the user can try to register again using the same documents (SNILS number, passport). But the system will not allow you to do this, warning that this information is already being used in another profile.

In this case, the question arises: how to erase the data in the previous account, which cannot be accessed? In this case, you will have to contact the support service. It is necessary to outline the problem by providing the required account information. Service specialists will help you restore access to the previous page, and then you will need to destroy it according to the instructions described above.

To avoid such problems, you should not create several personal pages on the site. Having registered once, you need to save your login and password to enter. Then it will be possible to enter the Personal Account as soon as necessary, including if it becomes necessary to leave the system.