When changing the operator, the number remains. MNP for "dummies": how to switch to another mobile operator without changing the number. Transition to Tele2

More than four hundred thousand people expressed their desire to switch to another operator, while leaving a phone number. Rossvyaz recorded 446,256 applications. Successfully got rid of the shackles of mobile slavery, however, only half of them (259,939 people).

In theory, the process is simple: you come to the office of the operator whose subscriber you plan to become, write an application, and conclude an agreement. By law, no later than 8 days later, the number will be transferred to another operator. The document usually even indicates the exact time of the transition.

In fact, not everyone succeeds in changing the operator the first time. What could be the catch? We found out what pitfalls you can expect on the way to a new operator, and found answers to non-standard questions from subscribers.

Why didn't I get transferred?

There may be several reasons. Firstly, if the SIM card was issued not for you, but for friends or relatives. An application for porting a number can only be submitted by the person to whom a specific number is issued. If this is done by another person, a notarized power of attorney for the representative is required.

Secondly, an error could have crept into the application - they made a mistake in the passport number or instead of the name Ezhikov (as it is written in the document) they wrote Ezhikov. The same trouble if you have matured and changed your passport or, for example, got married, changed your last name, but did not notify the operator.

Alena Yarushina, Motiv press secretary:

When submitting an application, the subscriber's passport data must completely match the subscriber's passport data, which are in the database of the current operator. Therefore, carefully check each letter in the spelling of your last name, first name, patronymic. Pay special attention to the letters "E" and "Yo". If you changed your passport, surname or place of residence (propiska) and did not inform your operator about it, you will need to come to his office again before moving and make changes to the database.

How much will they carry?

In your application, you have the right to indicate the desired date of porting the number. The only legislative restriction: the number cannot be transferred to the network before the eighth day for subscribers - individuals and the 29th day for subscribers - legal entities. If you did not indicate any date in the application, then the number is automatically transferred to the network of the new operator on the ninth or 30th day, respectively.

Will there be interruptions in communication?

According to the law, interruptions in outgoing communications during the transition from one operator to another should not last more than 30 minutes, incoming - more than 6 hours. In fact, the "technological break" in the provision of communication services to the subscriber usually turns out to be less. Be prepared that for some time you will be “out of reach”. For convenience, you can schedule a room transfer for the night. But there is a catch - at night it is not so easy to top up the balance with a new operator - you will have 0 on your account (if you had money on the balance of the previous operator, they will not be automatically transferred).

However, some operators give gifts to switched subscribers - as a sign of hospitality. “Immediately after the number porting, new subscribers activate. This will allow you not to be left without communication and make urgent calls before the first replenishment of the account. However, we still recommend that especially sociable subscribers plan to transfer the number during the daytime,” advises Alena Yarushina.

How to replenish the balance after porting the number?

The abolition of mobile slavery added work to financial institutions. Previously, the belonging of a phone number to a mobile operator was determined by a directory of operators and DEF codes (the first three digits that made it possible to recognize the operator). Now banks and payment systems also need to take into account the database of ported numbers. If mobile operators submit information about the transfer to this database in a timely manner, then it will be impossible for the former operator to replenish the account. In other words, if you changed operator X to operator Y, and then accidentally decided to top up your phone balance by transferring money to the old operator X, then your payment transaction will be denied.

Banks had to update their systems - this primarily affected Internet banking and mobile banking.

Press Service of the Ural Bank of Sberbank of Russia:

Sberbank notes that the mobile banking service is currently being finalized. So far, users with a ported number to pay for mobile communications are advised to indicate the operator directly in the SMS command of the Mobile Bank (for example, "MTS 200" to pay for their phone number or "MTS 9ХХХХХХХХ 200" to pay for any other number).

Regional banks also updated banking software. Thus, a new menu item appeared in all UBRD ATMs - "Payment when changing operator". Changes have also been made in the Internet bank: now, when making payments via the Internet, in the "Mobile communications" section, subscribers who have changed their operator need to select the item "Payment for communication when changing the operator (MNP service - transfer with number preservation)"

“When paying, the client needs to work a little - to choose his new operator. But on the other hand, the payment will arrive without delay and exactly at the address,” says Konstantin Kotelnikov, head of the Information Technology Directorate of the UBRD.

Cellular operators themselves advise in the first few hours after porting the number to replenish the balance directly at the sales and service offices of the new operator or using express payment cards.

I changed my mind. I'll stay!

If you suddenly decide to stay with the previous operator, then you can only cancel the application until 00:00 on the fifth day from the date of application.

Can you see everyone?

You can try at least all operators, changing one for another in turn: the number of transitions is not limited by law. The operator can be changed once every 70 days. This is due to the internal procedure and the interaction between operators. The transfer is possible only if the subscriber has no debts to the previous operator. And the old operator can send information about the subscriber's debt to the new operator within 30 to 60 days, another 10 days are given to pay off the debt. This is where 70 days come from.

How are direct city numbers transferred?

No way. Unfortunately, this is not possible now - only the federal number (9xx-xxx-xx-xx) is allowed to be transferred. it is also important to take into account that the number is transferred only within the subject of the Federation in which it was issued by the current operator. That is, if you moved from Chelyabinsk to Yekaterinburg, then you will not be able to keep the Chelyabinsk number.

Who to contact if there are any difficulties during the transfer?

The transfer is handled by the operator to which you plan to switch. The current statement only checks for the possibility of transfer. So, for all questions, the subscriber must contact the new operator. This can be done with the help of subscribers - in real time, the subscriber will be helped to resolve any issues, including those related to the change of operator.

The launch of laws in Russia is notable for the fact that at first no one takes these very laws seriously. Not all, of course, but with the abolition of "mobile slavery" there was just such a case. On December 1, 2013, the tenants of the State Duma officially allowed MTS subscribers to change from Beeline, Megaphone on the Skylink side and engage in Yot under the roof of Tele2. The operators themselves only shrugged their shoulders at this and said that they would not be physically able to provide such services to customers, despite the order “from above”. “No matter how!” - said the legislative boot and slightly pressed on the snickering advocates of cellular networks. As a result, they promised to dissolve all blacks in April 2014, that is, six months after the adoption of the Federal Law. They came to the dentist and only then did he start ordering fillings from the supplier - fantastic!

The most interesting thing is that the procedure for changing the provider while maintaining the number worked normally only by the end of 2014. All the previous time, sufferers complained about a non-working Personal Account, problems with mobile Internet, broken balance replenishment and other consequences of MNP (Mobile Number Portability). MNP, as you might have guessed, is the acronym for the abolition of "mobile slavery". We will use it further in the article to make it more convenient.

With the advent of 2015, the nuts were tightened up well and the only problem that arose with the Megafon-Beeline barter (as an option) was the presence of a passport to write an application at the office of the **new** provider. We will keep silent about the money for the purchase of the tariff, and it is so clear: it is not worthwhile to flaunt the green “All Inclusive” among the black and yellow “ALL” - you can get confused!

According to the protocol, the MNP task requires no more than 10 IQ points:

come to the salon of a new provider
fill out the paper in two or three places with your full name and signatures
check the room, which is to roam to an unfamiliar "stall"
choose a tariff, pay for it, put the SIM card in your pocket and say goodbye to the manager on a kind word

Forget about the existence of a new SIM card for now. Within 8 days you will receive SMS messages showing the stages of transition from one operator to another. In them you will see a dry bureaucratic text like "Application from subscriber 000111222 accepted for consideration ...". By and large, you need to wait for one iconic SMS, specifying when to pull out the old SIM card and insert a new one. Usually this day is specified in the contract, and the ritual takes place at midnight, because at about six o'clock the phone will have to get used to the foreign body. For your own comfort.

BUT! By inserting a new SIM card and automatically killing the old one, you are 90% likely to get a bucket of problems! Therefore, for these 8 days you need to prepare well.

1. The most important rule: while there is time, relink all Internet banking services to a backup number in order to maintain access to electronic wallets and payment cards. This should be a spare phone in working condition, because confirmation codes will come to it.
**Terrible**:
1) QIWI will definitely not let you into your account - you will have to communicate with technical support. After MNP, you will immediately lose your QVP(plastic card) and will need to be ordered again. At best, register a new account with the old number (but a new operator) and the money will be returned. At worst, you are tormented to communicate with the Call Center and send supporting documents (old and new contract, passport);
2) Sberbank Mobile Bank works with a new provider, however, no one has canceled the possibility of communicating with the contact center;
3) All services requiring login by phone number, will refuse to let you in for the simple reason that your personal account will change. Yes, the number will remain the same, but from now on the money will go to another “virtual cell”. Consider this.

Therefore (again): if you use payment systems with authorization by phone number and password, get an additional wallet linked to another number (wife, best friend, grandmother, etc.) and send all funds there until the situation clears up .

2. Transfer finances from the account of the old number to a trusted, QIWI wallet, WebMoney, Yandex.Money - anywhere, just to keep them.
**Terrible**: if the old SIM-card ceases to be valid, then you will no longer use the previous balance. The money will not burn out, but you will need to go to the office of the former provider, issue a refund of the balance and mark 30 business days for cash withdrawal or wait for a faster arrival on the card. In a word, hemorrhoids.

3. After you insert a new SIM card and decide to replenish the balance, specify a new operator.

By following the instructions described, you will save yourself from unnecessary running around the offices and tedious replication of statements, as well as maintain solvency if it was based on electronic money. The MNP procedure is now really simple and does not injure the nervous system of the defectors. You just need to prepare for it in advance;)

ON-SVYAZI.ru > Change of mobile operator without changing the number

Instructions: how to switch from one mobile operator to another while maintaining the subscriber number

(Information current as of December 2013)

From December 1, it became possible in Russia to switch from one mobile operator to another while maintaining the same phone number. This service is called MNP (Mobile number portability). You can change the operator without changing the number only within the same region. The cost of the transition is 100 rubles. You can transfer only a number in federal numbering (city numbering cannot be transferred). In addition, both operators (the donor operator and the recipient operator) must have the technical capabilities for the transfer (at the beginning of December, the list of “ready” ones included: Beeline, MegaFon, MTS, Rostelecom, Tele 2, SMARTS). A second change of operator is only possible 70 days after the previous operation.

So, to port a number, you have to do only two operations: write an application and insert a new SIM card after receiving confirmation from your new operator. In fact, the process is somewhat more complicated.

1. First you need to select the operator you want to switch to, come to one of its offices with a passport and write an application for porting the number. The number, of course, must be registered to you and in the region where you plan to make the transition. If the number is not issued to you, you need a notarized power of attorney.
2. After signing the contract and choosing a tariff plan (according to some reports, there are restrictions in the choice), you will receive a SIM card with a temporary number from the recipient operator (that is, the one to whom you are leaving the previous one). It is best not to use this SIM card for the time being. It works, but during the transition period (which can take a long time), you will pay the costs of both SIM cards.
3. The recipient operator will send an application to a single center (served by the Central Research Institute of Communications), where the donor operator will compare the full name. subscriber with his data and find out the amount of debt (if any).
4. On the second or third day, the subscriber may receive an SMS about the debt to the previous operator. It must be repaid before the end of the fourth day from the date of signing the contract.
5. After the two operators settle all the formalities, you will receive an SMS reminder of the date of the transfer to the old number.
6. At X hour, you can throw away the old SIM card and insert a new one (it should automatically activate). After that, outgoing calls and SMS may not work for half an hour, and incoming calls and SMS may not work for several hours.
7. If there is money left on your old account, you need to come to the office of the donor operator and write an application for a refund.
8.
How to switch to another operator while keeping the number

According to the law, the translation process should take no more than 8 days. But, given the unavailability of all mobile operators in Russia, shortcomings in the regulatory framework and the implementation of certain technical issues, the mobile operator has the right to transfer you no later than April 15, 2014.
9. Thus, the actual transfer time may take from 8 days to three to four months.
10. We strongly discourage you from switching carriers anytime soon. The fact is that after the transition, roaming (national and international) may not work for you, and there may also be no connection with wired (fictitious) telephony subscribers.

Internet portal "ON-CONNECTION.ru". Last update: 06.12.2013

Change mobile operator while keeping your number. abolition of mobile slavery. What needs to be done to change the mobile operator and save the number.

Question: Changing mobile operator while keeping your number what it is? How to lure an operator while keeping your number.

Answer: In this article, we will see how to change the mobile operator while keeping your number and what needs to be done for this. The end of mobile slavery and the beginning of an improvement in the services provided by telecom operators.

Great news for those who have long wanted to change their mobile operator, but couldn’t do it because they didn’t want to change their number. Now the owners Beeline, Megafon, MTS numbers or another mobile network, it became possible to lure the operator and save your number. What does it look like? Yes, it's very simple, the number does not change, but the mobile operator changes. What is bad about this, when they call you, they will think that they are calling to the number of your old operator, as a result they call the SIM card of another operator, as a result, more money is debited from his account.

What's good about having the opportunity change mobile operator while keeping your number? In fact, this should significantly improve the quality of service for their customers, while increasing competition and lowering the price of tariff plans so as not to lose their customers. If earlier you couldn’t somehow influence your mobile operator due to poor service or the high cost of the services provided, now they themselves should try to keep their SIM card users by providing more favorable rates and providing good support services.

And yet, in spite of the fact that abolished mobile slavery, the quality of communication has not improved at all and many still complain about it. There are already those who have changed their mobile operator while maintaining their number, and it is not always a fact that the new operator will be better than the old one. Almost all official mobile communication sites have a web page where they ask you to change the operator along with your number, there is also a description of how to switch from one mobile operator to another and what is needed for this.

What you need to change your mobile operator and keep your number? There is nothing complicated about this, if you have a work number issued to you, then you need your passport and a work number with a positive balance. We visit, taking our passport, the mobile communications office to which we want to transfer the number, fill out an application and pay 100 rubles (the fee for changing a mobile operator while maintaining the number may change). You will receive all the details at the customer support offices, you will be very welcome and they will tell you what you need to do to change the operator to your own. As you can see, the fee for this service is insignificant, the main thing is that there is a desire. It is also worth choosing a tariff plan, although I think those who want to change their mobile operator have long chosen a certain tariff plan for themselves.

After signing the contract with the operator, where do you go with your number and it will take a certain time until the complete transition, at the moment it is a maximum of 8 days. During this time, monitor the balance on the SIM card, if there is a negative balance on the account, then change operator will not work.

In any case, you should not immediately change your operator, it does not always happen that when you change the operator, the quality of the services provided is not the best, and sometimes even worse. If you still decide, then at least read the reviews that users write, what are the pros and cons, and is it worth doing all this. Just as we wrote above, changing your mobile operator may be beneficial for you, but for those who will call you it will not be entirely acceptable due to the difference in price.

I would like to hear your opinion about the change of mobile operator service with the preservation of the number. Will the quality of services provided improve after the abolition of mobile slavery, what will be the pros and cons?

How to transfer a number to another operator without leaving home

Looking forward to your comments on this topic.

Feedback, comments, additions to the article, questions and answers can be added below.
A big request to provide mutual assistance and share useful tips.
Perhaps your advice will help those who are looking for information on a similar topic.
Thank you for your generosity, mutual help and helpful advice!!!

How to change cellular operator while keeping the number

On December 1, 2013, the Federal Law of December 25, 2012 N 253-FZ “On Amendments to the Federal Law “On Communications”” came into force. The norms of the law granted the subscriber the right to make a decision to retain his subscriber number when concluding a new contract for the provision of communication services with another mobile radiotelephone operator, the consent of the federal executive authority in the field of communications to transfer the subscriber number to the specified communication operator for the duration of such an agreement is not required.

Mobile radiotelephone operators are obliged to provide the ported numbers database operator with the necessary information about subscriber numbers stored by subscribers when concluding new contracts for the provision of communication services.

The Government of the Russian Federation has determined the operator of the database of transferred subscriber numbers - the Federal State Unitary Enterprise "Central Research Institute of Communications".

Preservation of the subscriber number is carried out on a reimbursable basis. The amount of the fee is set by the mobile radiotelephone operator when concluding a new contract for the provision of communication services, but cannot exceed one hundred rubles.

The procedure for transferring (saving) a subscriber number is regulated by Section IV (1) of the Rules for the provision of mobile communication services, approved by Decree of the Government of the Russian Federation of May 25, 2005 No. 328, as amended.

How to switch to another operator while keeping your number

Decrees of the Government of the Russian Federation of July 15, 2013 No. 599, of November 28, 2013 No. 1094).

Information for the consumer about the possibility of switching to another mobile operator while maintaining the number

Decree of the Government of the Russian Federation of July 15, 2013 No. No. 599, amendments were made to the "Rules for the provision of mobile services" (cellular), establishing the procedure for porting numbers between mobile operators. From December 1, 2013, that is, from the moment this document comes into force, subscribers are given the opportunity to switch from one mobile operator to another, leaving behind an already existing, well-known number.

According to the changes, the subscriber must fully repay the debt to the telecom operator, the number of which is transferred to another operator (debts to the “donor operator”), submit an application to the new operator (“recipient operator”) to terminate the contract with the donor operator and transfer the subscriber number .

The new operator must start providing communication services using the transferred subscriber number within 1 hour from the time specified in the subscriber's application. If the subscriber has not determined the start date for the provision of services, then the new operator will connect an individual to its network on the 8th day from the date of conclusion of the contract, a legal entity on the 29th day.

More recently, when changing the operator, it was impossible to keep the number already known to all friends and colleagues, it was necessary to change your SIM card to a card of another mobile communication service provider. But times are changing, and the so-called "slavery" was abolished by the decision of the Government, and from now on, a change of operator is available while maintaining the number.

How this can be done and how the procedure itself goes, many do not know. If for some reason you no longer like the quality of services provided or the cost of the tariff, and you decide to change your mobile operator, then carefully read our recommendations.

To change your carrier, you must first contact any point of sale that you have chosen, which is a representative of the new service provider, talk to the seller and make your offer. No one can deny you your legal right, you can save your phone number with any operator, this was the basis of the government decree.

You can not visit the salons, and leave a request on the Internet. Here is your course of action, depending on which service provider you plan to switch to:

To go to the Beeline operator, you can leave an application.
To go to MegaFon -.
For MTS, the site is located.
To become a Tele2 subscriber, leave a transfer request.
You can become a YOTA subscriber only through the sales office, the online service is not yet provided, but you can get full information.

After submitting an application, a notification with its number will be sent to your phone number, save the information, it will be useful to you.

Requirements for making an application

Be the owner of the number.
Have no mobile balance debt.
Visit the selected salon, have at least 100 rubles with you.
Show the notification to the employee, he will check it against the existing database.
Then you should leave a confirmation of the transfer, in the form of your consent.
Choose the desired tariff plan for a new operator - inform the seller about this.
After that, you will conclude an agreement for the provision of services, and will be asked to pay the cost of the service 100 rubles.

Based on your application, you will receive a temporary sim card with the same temporary number until the old services of the old operator are disabled. All events are given 8 working days, during which time there will be an exchange of data between service providers.

You can be provided with a transfer service only if you are in the same region, that is, if the number is registered in Chelyabinsk, then you will not be able to transfer it in Moscow, you should do this only where the sim card was purchased.

What can the client expect

Of course, the loss of your subscriber is a nuisance for any operator, so get ready for calls from your old provider - he will definitely persuade you not to make the transition, and may even offer an exclusive tariff plan on completely different conditions - at a lower cost and with a large set of functions. Of course, it's up to you, but carefully study the manager's offers, sometimes in the simplest tariffs they can connect, for example, more traffic or minutes for voice communication. Think about it, if this offer will be for a really long time, then it might be worth it to refuse the transition. But if you are determined not to change your position, and in any case go, then wait for the message about the coordination of actions between mobile service providers.

What to look for: if you open the page of your subscriber's personal account, then against your tariff plan you can see a link - the transferable number, and if you click carelessly, you can also click on the cancel function, since it is in small print. Be careful if the terms of service provided by your operator do not exactly suit you.

What happens next

For example, with TELE2, a temporary SIM card will have your old number, you do not need to visit the office separately to change the card.

Other operators, yes, almost all, offer to replace the sim card issued separately for you, you can take it at the office or even order delivery through a courier. But all this will be possible only on one condition that all your personal data indicated in the passport fully match those that you provided to the employee when writing the transfer application.

Draw your attention to! The first day the connection quality can be poor, it’s not because you were stupid and switched to an unreliable operator, it just takes time to register your phone in a new network, and just this process takes some time.

And remember one more important thing: the first 14 days, you can replenish the balance only in specialized salons. This is due to the fact that the SIM card has not yet been fully identified in the network of the new operator.

Can they refuse to transfer?

It often happens that the number was issued too long ago, during this time citizens changed their passport either when changing their last name or after the expiration of its service life, and the document already has new numbers that do not correspond to the data provided. This can serve as the basis for denial of transfer.

They will not transfer the number even if you owe it. In this case, you need to urgently pay off and pay off all debts, then you will not receive a refusal.

It is also impossible to move with your number to another provider if it has been assigned the status of a landline phone, such are the conditions for this service.

Do you want to try the plans of other mobile operators, but still need to keep your old number? In Russia, the service of changing the operator with the preservation of the phone number is already available, and it is supported by all the leading mobile operators in the country. The abolition of "mobile slavery" appealed to many subscribers, and you can also use this service, which is also available to Beeline subscribers.

Instructions for changing the operator without changing the number

Before switching to another operator, keeping the number, you need to make sure that there are no debts on payment of tariffs and services on your SIM card. If there are any, they must be paid off before the replacement. Otherwise, changing the operator while maintaining the previous number will not work. You should also remember that you can only make the transition in the region in which your valid SIM card is registered.

The procedure for replacing an operator without changing the phone number has many common points for Beeline, MTS, Megafon and others, does not take much time and looks like this:

Contact one of the offices mobile operator in the home region, to which you want to go by taking your passport with you. It does not make any sense to come in the role of an authorized representative of another subscriber - you can change the operator only if you are the owner of the number.
Fill out an application about switching to the service of another mobile operator, the form and sample of which will be issued to you by an employee of the office or salon. In the application, in addition to personal data, you must indicate the phone number and name of the operator with whom you are served at the time of the transition.
Sign the contract to confirm your transfer to service with another mobile operator. The date specified in the agreement will become the date from the moment of which you will officially be considered a subscriber of the new network (you will be notified of this event via SMS).

After signing the contract, you will be issued a temporary SIM card. In order to start using mobile communications, you will need to wait for the release of a new SIM card and pay the cost of the replacement procedure, which rarely exceeds 100 rubles. Until the end of the replacement procedure, you can use the old and temporary SIM cards.

How to switch to Beeline while keeping the number?

The procedure by which you can change your old network to Beeline, while retaining your number, is not much different from the general procedure indicated above. You will also need to visit the Beeline office, provide a passport and fill out an application. Next, you will need to select a suitable tariff and sign an agreement, after which the employee will issue you a new Beeline SIM card with your old number.

The period during which your number will be transferred to Beeline for service is specified in the list in the rules and indicated in the contract. If it is not specified, the transfer is carried out without third-party intervention after 8 or more days from the date of signing the contract. You can also indicate when submitting an application the desired date for transferring your number to Beeline.

How to keep the city number when changing the operator?

The service of changing the operator for city numbers is not provided - you can change only those numbers that start with +79. Changing the operator, keeping the number will not work - when changing the operator, a new city number is issued, and the old one can be resold.