Dear buyers! NEW! Express delivery same day, 4 hours! * Promotion! Free delivery in Moscow +10 km from the Moscow Ring Road, with an order amount of 10,000 rubles. * *only for individuals. You can get the goods you like on credit in partner banks. For LEGAL ENTITIES: For questions about placing orders, contracts, for legal entities, you can contact the Wholesale Department by e-mail. mail: After making a purchase in the online store, the order is assigned a status. For each status change, you receive a notification by phone or e-mail (if you indicated your address during registration). Registered users can also monitor the order status in the Personal Account on the "Orders" tab.

• New - your order is being processed by the operator.

Warranty service for defective goods

Dear buyers, please NEVER BUY GOODS TO ORDER IN CSN!!! On August 28, we were lucky to purchase an ATLANT freezer in the CSN store, it was not available and we decided to buy it to order ... In the store, the consultant told us that the goods would arrive in 6 days, although the site indicated 4 days. As a result, after 6 days, no one called us and did not even apologize ... I called myself and looked for my product, in the end it was not there.

And they began to say, I think to come up with that the goods came to Novosibirsk with a dent. Well, I’m waiting further, after the second order they said that after another 6 days, the days pass for my freezer and it doesn’t, we start to sort it out and communicate with the branch director, even he doesn’t know now when the goods will arrive and as a result the freezer does not fit in the car .to.
it is big and in the city where it is sent from it is simply not sent ....

Order statuses

Order tracking DNS-shop.ru DNS-shop.ru, dns-shop.ru, dns-shop.ru, dns-shop.ru, dns-shop.ru, dns-shop.ru -shop.ru (official sites) Our free parcel tracking service "Where is the parcel" from the SecretDiscounter.ru cashback service allows you to track the parcel of the DNS and any other postal item from Russia, China, Kazakhstan, Ukraine, Belarus, EU countries, Hong Kong, Singapore , USA, Israel and other countries. 312 postal and courier services connected! How to track an order by number in DNS? DNS is one of the largest Russian companies producing and selling modern electronics.

More than 1.5 million computers, tablets and smartphones a year are assembled at the plant in Primorsky Krai, which puts CSN in first place among Russian electronics companies. The trading network includes more than 1,400 stores that operate in almost all regions of Russia.

How to check the order in dns

Attention

As soon as the new iPhone 6 went on sale (September 26), all Apple fans rushed to the stores to buy it, some received the coveted device through pre-order. Your humble servant was a little late and decided to buy it a few days later. An artificial shortage, or a real one - but in stores, including via the Internet, there were only a few new phones left.

I arranged somewhere for delivery to the door, somewhere just a pre-order, SMS informing, notification by E-mail - all the cases. It remains to wait for a response from resellers such as Megafon, Svyaznoy, Euroset, DNS also got into this list.
When placing an order, it is written in DNS: delivery time is 7 days. So, we make out, 29.09, we are waiting. Point of issue of goods: shopping center "Poisk".

It's been 9 days now and no response. Order status: On the way. We call the store: “There is no information, write to the “Feedback” on the site.”

Not when do not buy goods to order in the dns

Important

A wide range of goods and services, an individual approach to each client, a streamlined ordering system, the ability to choose payment methods and delivery of goods speak of the high level of DNS service and make it one of the most significant and popular stores in Russia and the world. Agree, each person is interested in knowing where his parcel is, and how you can periodically track the dns-shop.ru order on your own.

Today, we have provided order tracking for each client of the DNS online store in a simple and convenient way. The free service "Where is the package" from the SecretDiscounter.ru cashback site will help you track your order by number on the store's website - www.dns-shop.ru.

How greedy dns bred ordinary buyers or the true story of iphone 6

Delays are expected in the delivery of goods due to the relocation of our warehouse. Please pay attention to this information when placing orders. Dear buyers! NEW! Express delivery same day, 3 hours! * If defects are found in the product purchased by you during the established warranty period, you, at your choice, have the right to:

• demand a replacement for a product of the same brand (same model and (or) article)
• demand a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;
• demand a commensurate reduction in the purchase price;
• demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
• refuse to fulfill the contract of sale and demand the return of the amount paid for the goods.

It’s a strange coincidence, isn’t it? I call the store, they say: “It’s strange that they tell you that the goods have disappeared, because there were no reserves for our store, and in general they have been out of stock for a long time and it is not known when they will appear.” And who to believe? Further more: from the great demand, or from the greed of people who determine the pricing policy in this "wonderful" network of equipment, they simply stupidly raised the price by 2000 rubles. I would like to turn to these ... good gentlemen: what the fuck, you are just out of nowhere, throwing your customers, telling tales about some kind of loss, it will be something that will not happen.

And they themselves quietly raised, again, it is not clear why, the price. Clamped 2000r? Are you expecting over sales? You did not take into account the fact that your other competitors have the official price. And which "Pinocchio" will incur their coins for you? At least dishonorably. And by and large, asshole.

dns tracking

• device malfunction is caused by direct or indirect action of mechanical forces, chemical, thermal effects, radiation, aggressive or neutral liquids, gases or other toxic or biological media, as well as any other factors of artificial or natural origin, except when such effects are expressly allowed "User's Guide";
• device malfunction caused by external circumstances (natural disasters, power surges, etc.)
• the malfunction of the device is caused by the non-compliance with the State Standards of the parameters of power, telecommunication and cable networks;
• other cases provided by the manufacturers.

Warranty obligations do not apply to consumable items and materials (batteries, cartridges, etc.).
My correspondence with the DNS-shop: They answered: The amount was indicated incorrectly, they made a mistake, the price on the site has not changed, also 36990. I was even a little happy, I think the end of my expectations. But it wasn't there. Around 16.00, a call from +7 499 705 22 15, on the other end of the wire: -We apologize, but at the time of loading your box with the order was gone, we are investigating, watching the video, but we can’t help, unfortunately we can’t we can fulfill your order - it will be canceled. It is not possible to re-order, because the product is out of stock. Well, I think it's great! Which is to be expected. I go to their website in the evening, and what I see: Ie. my order was canceled, and the goods at the same price, in the same color and with the same amount of memory will soon arrive at the Poisk shopping center.

• discovery of a significant defect of the goods (a significant defect of the goods: an irreparable defect or a defect that cannot be eliminated without disproportionate costs or time, or is detected repeatedly, or reappears after its elimination)
• violation of the deadlines established by the law of the Russian Federation "On Protection of Consumer Rights" for the elimination of product defects;
• the impossibility of using the product during each year of the warranty period in the aggregate more than thirty days due to the repeated elimination of its various shortcomings.

If you purchased a discounted or used product of inadequate quality, and were warned in advance about the shortcomings due to which the markdown occurred, in writing, then claims for such shortcomings are not accepted.

Lawyers Answers (2)

You can return it within 7 days after receiving the goods.

With respect, Nadezhda.

Clarification of the client

And were the actions of the seller lawful when they refused to check the monitor for performance and for broken pixels?

The fact is that with distance selling, you have the right to return the goods without giving reasons within 7 days, here the consumer is protected precisely from such moments as the absence of a preliminary check of the goods.

Clarification of the client

Looking for an answer?

It's easier to ask a lawyer!

Ask our lawyers a question - it's much faster than looking for a solution.

How to place an order

Indicate how to contact you, your phone number and email address.

An information letter* about the order and the timing of its execution will be sent to the phone number and e-mail address that you indicated when placing the order.

After the order is received at the selected store, you will be informed by letters to your email address and mobile phone number (SMS or a call from the operator).

Personal. But as for me, it's only in DNS. For the purchase of electronics, household appliances.

And nowhere else.

DNS is the nearest store to my house. That's why I use it often. I bought quite a lot of different things - a TV, a DVD player (when there was still an old TV with a large screen, but without USB for movies from the Internet) with USB, an audio player for listening to audio books, electronic scales and I don’t remember what.

An artificial shortage, or a real one - but in stores, including through the Internet, there are only a few new phones left.

The amount was indicated incorrectly, they made a mistake, the price on the site has not changed, also 36990.

It is not possible to reorder because the item is out of stock.

I call the store, they say: " It is strange that they tell you that the goods are gone, because there were no reserves for our store, and in general they have been out of stock for a long time and it is not known when they will appear.«

At least not in order.

And by and large, asshole.

• Add a comment
• 10 comments

Android Select language Current version v.187.1

How can I check Prozapas DNS bonuses

The card itself is valid for 5 years.

During this time, the client can use it without restrictions.

Registration is carried out both in stores (in service zones) and online, that is, on the official website of the company.

Accrual of bonuses With each purchase, the client presents the Prozapas card at the checkout, otherwise points for the goods are not awarded.

You should be aware that the number of bonuses in each case varies, since they are calculated according to an individual algorithm. However, quite often the amount of points is given directly on the price tag of the goods.

6.10.2018

Most people shop online at the store. It's not difficult at all.
It is enough to register on the desired portal and make a choice of the product of interest. The functionality of the service is truly great. But how to track an order in the DNS online store? This is what we will try to answer you.

Convenience of parcel tracking service

• quick transfer option (by mail, pick-up point or courier delivery to your home);
• You can pay for the purchase in different ways (cash on delivery to your home;
• pay by bank transfer, card, electronic money, pay for the item directly in the store).

The DNS online store takes care of its customers, providing an opportunity to make the purchase of household appliances in a comfortable home environment. Our service is designed to help the client in choosing. Requirements for the convenience of the buyer and the safety of delivery are what distinguishes us from others.

Have you already chosen the right product? It is easy to make a purchase, for this we press the "add to cart" button, then you need to fill out an application. Everything is simple and transparent. In a special form, it is necessary to indicate the method of receiving the goods, contact details (email, valid phone number), an alternative payment option.

Customers, especially those who make purchases online for the first time, do not know when to expect a package and where it is at a given time. They start to worry.
On the personal page, you will see the reserved items and their position.

How to find out the status of the DNS order (DNS)?

There are several types of status for your purchase. Let's consider in more detail the nuances of each.

New application.

• It means that the process of registration of your purchase by the manager is in progress. After accepting the order, you will receive a notification by mail, a call.

Goods on the way.

• Your package is on its way to you.

Requires payment.

• The parcel is in the store. It needs to be paid.

Ready for release.

• You can receive a parcel.

Completed stage.

• The buyer has received the order.

Cancel

• Means that the buyer himself withdrew the submitted application.

Services are provided by the support service. They are free for all clients.
It happens that you have to cancel an already submitted application. There may be several reasons. The store gives you the option to cancel your purchase.

Cancellation of DNS order

With an unprocessed order, cancellation can be made on the site itself online in your account.
If the item is already on the way or, moreover, at the delivery point, then you can withdraw the order in various ways.

The shop of digital and household appliances DNS provides warranty service for all types of goods offered for purchase, if they are not included in the "Discounted" section. Every consumer is entitled to a guarantee. To do this, he needs to inform about his desire at the checkout when making a payment. The warranty period may vary depending on the product category.

Guarantee Options

If, after the transaction, the buyer finds a malfunction of the purchased goods, he can apply to the store for the implementation of the guarantee. This will give him the following options:

1. Replace the product with an item of the same brand.
2. Receive monetary compensation.
3. Replace the product with a similar one with a surcharge.
4. Take the item to a service center for troubleshooting.

Important! If the product is classified as "technically complex", it can only be returned or replaced with a similar one. The list of technically complex products is available at http://www.consultant.ru/document/cons_doc_LAW_121597/#p20.

DNS Service Center

If the buyer transfers the goods to the store for repair in the service center, he is given a unique opportunity to check the status of the repair at any convenient time.

You can track the repair status in DNS at https://www.dns-shop.ru/technical-support/service-status/. To find out at what stage the process is, you will need to indicate in a special field:

1. Mobile phone number that was noted in the application for the transfer of the product to the SC.
2. The number of the document itself (order - order).

After clicking the "Find" button, all the information of interest will appear on a new page. The request is processed automatically, as soon as possible.

The terms of the warranty service can be found on the official website of the DNS - https://www.dns-shop.ru/im_cashback_bad/.

Thus, having handed over the equipment for repair under warranty, the client can at any time find out at what stage the solution of his question is: whether the repair has begun and in what time it will be completed. This service is quite convenient, and is in great demand among consumers.

Today we will talk about the company DNS - a network of supermarkets of digital and household appliances. And about their fraud with my order through their online store. But everything is in order.

As soon as the new iPhone 6 went on sale (September 26), all Apple fans rushed to the stores to buy it, some received the coveted device through pre-order. Your obedient servant was a little late and decided to buy it a few days later.
An artificial shortage, or a real one - but in stores, including through the Internet, there are units of a brand new phone left.

I arranged somewhere delivery to the door, somewhere just a pre-order, SMS informing, notification by E-mail - all the cases. It remains to wait for a response from resellers such as Megafon, Svyaznoy, Euroset, DNS also got into this list.

When placing an order, it is written in DNS "e: delivery time is 7 days. So, we are making out, 09.29, we are waiting. Point of issue of goods: "Poisk" shopping center.

It's been 9 days now and no response. Order status: "On the way". We call the store: "There is no information, write to the "Feedback" on the site."

My correspondence with DNS-shop:

Answer:

The amount was indicated incorrectly, they made a mistake, the price on the site has not changed, also 36990.

I was even a little delighted, I think the end of my expectations. But it wasn't there. Around 16.00 call from +7 499 705 22 15, on the other end of the wire:

-We apologize, but at the time of loading your box with the order disappeared, we are investigating, watching the video, but we cannot help, unfortunately we will not be able to fulfill your order - it will be canceled.
It is not possible to reorder because the item is out of stock.

Well, I think it's great! Which is to be expected. I go to their website in the evening, and what I see:

Those. my order was canceled, and the goods at the same price, in the same color and with the same amount of memory will soon arrive at the Poisk shopping center. Strange coincidence, isn't it?
I call the store, they say: " It is strange that they tell you that the goods are gone, because there were no reserves for our store, and in general they have been out of stock for a long time and it is not known when they will appear."
And who to believe?

I would like to turn to these ... good gentlemen: what the fuck, you just out of nowhere, throwing your customers, telling tales about some kind of loss, it will be something that will not happen. And they themselves quietly raised, again, it is not clear why, the price. Clamped 2000r? Are you expecting over sales? You did not take into account the fact that your other competitors have the official price. And which "Pinocchio" will carry their coins for you?
At least not in order. And by and large, asshole.

Also read and subscribe: link