How to solve "Waiting for Wi-Fi network" problem in Google Play Store. YouTube and Google Play on Android do not work over Wi-Fi. No internet connection, or check network connection Google play does not work via wifi

Hello Sergey. Your website is amazing and very well written. I have a problem, I will write names in Russian so faster 🙂 and so on the miui phone (Xiaomi Redmi 3s) and on the Asus tablet there was a problem that YouTube and the Play Market do not work on the Wi-Fi network, at first the videos on YouTube were all gray , but they were played, then they completely disappeared and writes that connect to the network, and if everything works and loads on the mobile Internet.

Everything works on the computer via Wi-Fi. I called the Internet company distributing our Internet, it's via cable osk, they said everything is fine, it's a Wi-Fi router. I found your site and decided to reset the router to the factory settings, according to your recommendations, I installed everything again, launched the router, everything works fine. on a computer and in a tablet phone too, but YouTube and the play market remained lifeless. What to do?

Answer

Hello. If YouTube and Google Play open on your phone and tablet through the mobile Internet, then for some reason I'm sure that the problem is with your Internet provider. Hardly something in the settings of the router. Moreover, no one has changed them. Everything stopped working suddenly.

It would be good to check:

Does YouTube open through a browser on a phone or tablet.
And will there be access to these services if you connect your ASUS or Xiaomi to another Wi-Fi network.

What can be done? I would try changing the DNS addresses. On your phone and/or tablet, go to the Wi-Fi settings and open the properties of your Wi-Fi network you are connected to. There you can set static settings. Write DNS: 8.8.8.8 and 8.8.4.4

It is possible that the error "No internet connection" and "Check your network connection" will no longer appear.

A separate article with the main solutions:. There I showed in detail how to change DNS on Android.

Like Windows, the Android operating system allows you to install applications offline, however, most users prefer to use the Google Store for this purpose, or rather, the special Play Market program. This method is not only more convenient, but also more secure than installing from an APK file, since many applications are checked by an antivirus program before they are published.

Alas, neither the Play Market nor the Android OS itself is perfect, so from time to time users have to deal with various errors, including errors in the operation of the Google Store. For someone, the Play Market simply does not open, for someone it cannot connect to the server, someone complains that it is impossible to perform this or that operation.

The reasons why the Play Market does not work are more related to malfunctions in the system itself, but it often happens that the user himself, who voluntarily or unwittingly changed the Android system settings, becomes the fault of the Store. What to do if the Google store, which was functioning perfectly before, suddenly stopped working?

Temporary issues

Application Store issues can be caused by temporary glitches in system services. This fully explains why the Play Market does not work on Android. What to do? No matter how trite it may sound, a simple reboot of the device often helps in such cases.

You should also note that problems with the Store may be related to problems on Google's servers. Checking this is very simple, just try opening the Store in a browser or from another device.

No internet connection

Check if everything is in order with your Internet connection, if there are enough funds on your account, if the mobile traffic limit has been exhausted, if you have left the coverage area, if the signal source is a router, make sure that it distributes the Internet, and the mobile device sees the network and is connected to it.

Broken Google Store and Services settings

It is possible that the problem is related to the failure of the settings of the Store itself or Google services. Please exclude this option. Go to the application management section and, finding the Play Market there, clear its cache. If this is not enough, also click the "Erase data" button.

These actions will delete temporary files, reset the Play Market settings to default values and, if the problem lay here, restore it to work. Similar steps must be repeated for the Google Play Services application. Please note that after the reset you will have to log in again.

Problematic Updates

If the Play Market on Android does not start after the update, it is possible that bugs in the update package became the source of the problem. Try uninstalling the update or rolling back to a previous version of the app, if available. For these purposes, it is good to have some kind of application backup program on the device, for example, SYNCit HD.

Disabled Download Manager or Google Accounts

The Android operating system has such a service application as the Download Manager. It is believed that for the Play Market to work correctly, it must be running. Go to application management, go to the "All" tab, find the "Download Manager" application and make sure it works. If Dispatcher is not active, enable it.

At the same time, we recommend that you find the Google Accounts application and also make sure that it is also active. If this application is disabled, the Play Market will not open, and if it does, it will most likely not work correctly.

Google account access errors

The reason why you can not enter the Playlist Market may be an error accessing your Google account. You can solve this problem by deleting your Google account and reconnecting to it.

Since deleting an account may result in the loss of user information, it is necessary to back up important data before performing the operation.

Presence of incompatible applications on the device

Some third-party applications, in particular Freedom, can block access to Google services and thereby disrupt the operation of the Play Market. If you're using Freedom or a similar app and you suspect that it's causing the Google Store to malfunction, uninstall it. You need to remove such programs correctly, namely, first the application must be stopped and only after that press the uninstall button. Sometimes the normal operation of the Market is hindered by a running vpn service. Try to stop it temporarily.

HOSTS file changed

A number of third-party applications, such as Freedom, for example, can modify the HOSTS system file, which is responsible for connecting to remote hosts. There is a possibility that some third-party program has written its data to this file, which prevents a normal connection with Google servers. Therefore, after completely uninstalling questionable applications, you should check the HOSTS file.

You need to be root to access it. Let's assume you have them. Navigate in file manager to location /system/etc, open the specified file with any text editor and delete all contents from it except for the line 127.0.0.1 localhost. Save the file, restart your device and check the Play Market.

Store files are corrupted

Another reason why the Play Market does not start may be a violation of the integrity of its files. Such damage could have occurred after a virus attack or user manipulation of the Store files. In this case, the Play Market should be tried to reinstall. Uninstall the application in the standard way, clean the system with CCleaner or another cleaner, then download the Market installation APK file from a trusted source and produce it in any way convenient for you.

Wrong time set in settings

Now consider the situation when the Play Market does not work via Wi-Fi or mobile Internet and writes “No connection”, although it is known for sure that everything is in order with the Internet connection on the device. The most likely cause of this problem is an incorrect time in the settings. Go to the date and time section and check the boxes next to the "Network time zone" and "Network date and time" options. After that, the date and time will be synchronized automatically.

Reset the device to factory settings

Factory reset or Hard Reset is a tough method, which should only be resorted to when other methods have failed. Before resetting, it is imperative to create backup copies of personal data, as well as the necessary applications, because they will all be deleted. You can start the hard reset procedure either from the "Recovery and reset" section, or from the Recovery menu (recovery mode).

flashing

This is perhaps the most radical way to restore the Market. There have been cases when the Google Store, as well as other applications, services and the Android operating system itself, continued to work incorrectly even after a factory reset. In this case, you can resort to flashing as an extreme option.

Summary

So, we have given the main reasons why the Play Market on Android often does not open and indicated what to do in most of the cases described. However, you need to understand that there are problems, if I may say so, of a private nature that users of mobile devices with custom firmware have to face. The same should be said about the owners of Chinese mobile phones, in whose firmware Google services are not used in principle. Errors in the operation of the Play Market, for example, after installing it on a Meizu smartphone, may be caused by other reasons, which must be considered in the context of the characteristics of the mobile device and its software environment.

There have always been connection problems in Google products, and they appear regardless of Android versions (5.1, 6.0, 7.0 and higher). In the article, we will take a closer look at the error in the Play Market - “There is no Internet connection. Check the connection to WiFi or cellular network”, moreover, the Internet on the phone is active and everything is loading in the browser or other applications. We will describe solutions for common bug sources and specific cases.

Causes of Connection Error

So, there may be several main reasons that affect the connection to the Play Market. The most popular of them are the downed time settings on Android, the clutter of phone services with a cache. Special cases include software blocking of the Network due to the use of hacking programs, or specifics in the settings of the Wi-Fi point. Let's talk about everything in order.

What to do first?

I will not describe the most necessary steps for a long time - rebooting the device itself (it is possible with removing the battery) and restarting the router itself. Moreover, it is also desirable to turn off Wi-Fi from the outlet for 5-10 minutes, which will be very useful in the case of dynamic IP addresses.

It will not be superfluous to immediately check the time-date-zone associated with your device. Due to operating system failures, these parameters can fly off. To set the correct ones, open the site 2ip.ru. Your IP and city (more precisely, the city of your provider) will be indicated there. Look online for the city's time zone and set it on your phone. Time and date can be left on the automatic online determination - the main thing is that they are displayed correctly.

By the way, such cleaning will be relevant if you periodically use VPN connections on your phone. Often, the network can fail due to applications like SuperVPN, Turbo VPN or VPN Unlimited.

Erasing Freedom Type Crackers

Very often, third-party applications can affect the connection and the Internet in the phone (Meizu, Xiaomi, Samsung). View the list of pre-installed programs and erase all unnecessary. Pay special attention to software that acts as a “hacker” and “cheating”. For example, many Android owners encounter a “No internet connection” blocking error in the Market due to Freedom, Lucky Patcher and similar programs.

To check and edit HOSTS by the above managers, you will need ROOT access - keep in mind, on the latest versions of Android, this may cause problems. Explore this point on the net in more depth.

What else helps

There are some additional tips that have helped some users. Of course, it’s not a fact that this will be effective for you, but still do this:

“No internet connection” error when purchasing

A separate moment is the appearance of such a bug when trying to download or buy a game. In this case, check the following:

Conclusion

Play Market login failure “No internet connection, check Wi-Fi connection” is a fairly common problem, but it is solved pretty quickly. If you still have difficulties - write in the comments below (we read everything, we always try to help).

Most owners of Android devices use the services of the official Play Market store from the IT giant Google, which, in general, is not surprising. Here, each user will be able to find any content to meet their needs, whether it be special programs, movies, music or games. However, situations are not uncommon when Google Play Market does not work on Android.

Such failures in the operation of the service can occur for a variety of reasons. Now we will look at what can cause the problem and offer the most effective ways to fix it.

In fact, the reasons that provoke such an error can be very diverse, the most common are:

There is no connection to the i-net, caused, for example, by a settings failure (smartphone, router, etc.).
Technical problems from the Play Market itself are quite rare, but not excluded.
File problems hosts, which is edited automatically by the system.
There is a conflict between some installed application and Google Play.
The date/time settings are wrong.
Other.

First, what we need to do is simply restart your smartphone. The fact is that this banal procedure can be an effective solution not only with the described problem, but also in other cases of system “hanging”. If rebooting the device did not have any result, move on.

Reset updates

Pretty efficient procedure. Our actions - go to "Settings":

We open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, wait. In the window that opens, click on the " Uninstall updates" to return the Play-Market to its original state:

We reboot the gadget, try to log in. What, there is no reason for joy yet? Then we continue.

Reset settings and clear cache

Again, through the main settings, go to " Applications", we find " Google Play", open. First, "tap" on " Erase data", then " Clear cache»:

Restart, try to go to Google Play. If the question “why the play market does not open” is still relevant, we continue “dancing with a tambourine”.

GP service data correction

As in the third step, from the "Settings" we head to " Applications", we find " Google Play Services", erase the data and clear the cache:

Clearing data and cache "Google Services Framework"

Walking the beaten track" Settings» → « Applications". In the tab " Everything» find and open « Google Services Framework". Erase data and clear cache:

Checking the operation of Google accounts

It is possible that for some reason this function turned out to be disabled, which was the reason that the play market does not work on android. Correcting the situation is simple. From the settings under " Applications"we need to open the tab" Everything", select " Google Accounts"And, if this application is really disabled, then we connect it, and at the same time (if necessary) we clear the cache:

Debugging the download manager

Disabling the download manager can also be a likely problem, so to eliminate it, we go to " Applications", with a swipe to the left, go to" Everything"and open" Download Manager". If necessary, activate, and if the presence of a cache is detected, then clear it too:

Deleting and restoring a Google account

Another effective way to which detailed instructions "" were devoted to on our website. After the described exit procedure, .

Eliminate Application Conflict

As mentioned above, there are applications that can block Google Play from working. One such program is Freedom. Advanced gamers probably understand what I'm talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase all kinds of paid goodies in games (coins, crystals, extensions, etc.) for free, for which the user can pay with a fake card:

The inept use of the application, or its incorrect removal is one of the most common reasons for the failure of the Google Play Market, caused by changes in the file " hosts". To work with the application (installation and uninstallation). For more information on how to fix the situation, you can see in a special video:

Cleaning up the "hosts" file

At this point it is worth dwelling in more detail. The fact is that you probably do not have the Freedom application installed (see above), and there may well be a problem with the file, and here's why. In the hosts file, the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time, opening a particular site, the system will access the "hosts" file, and only after that to the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can block access to almost any site, including Google Play, for security purposes.

That's when it becomes necessary to edit it. To do this, we need a file manager, for example, and (since we will be dealing with a system file).

Run ROOT Explorer, find the folder system:

It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:

At the request of the Superuser rights system, we provide:

Now open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, it means that other programs have made their changes, so we remove everything unnecessary without pity:

Correction of date and time parameters

If there was a failure in this position (which could also block access to the play market), then:

We open " Settings»
In chapter " System» find the item « date and time", open.
We enter the correct data, save the changes.

Reset Android Settings (or Hard Reset)

This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the methods described did not bring the expected result (which I very much doubt). What should we do:

Go to " Settings» and open « Recovery and reset without forgetting to back up.
Select item " Reset».
"Tap" on the field " Reset phone settings».
In conclusion, we press " Erase everything».

This procedure will delete all data on the internal storage of the device, leaving the information on the memory card intact.

Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that is not described in the article, we will be grateful if you share it with our readers. Good luck!

Problems with Google Play over wireless networks can be caused by problems with the network itself or problems with the application. For troubleshooting, step-by-step diagnostics of the connection and functions of the Play Market are used. In most cases, the fastest way to troubleshoot is to connect to a different Wi-Fi hotspot.

Solving connection problems

If you're having trouble using Google Play, check your Wi-Fi connection. To do this, try to access the sites through a mobile browser. If the pages do not load, terminate the current connection. After that, reconnect to your Wi-Fi and try to access the Internet. The repetition of the error indicates problems with Internet access on the router used.

Reboot your router and connect to Wi-Fi again. To completely reset the settings, use the "Forget network" function in the Android smartphone interface. When connecting, you will need to enter the password again. In hidden networks, you also need to enter the SSID (the Wi-Fi name set in the router settings).

Note! If restarting the router and re-entering account information does not work, contact your ISP to resolve access problems.

Update Authorization Data

The reason for the impossibility of logging into the Market can also be problems with your Google account. For example, if you changed your account password and did not specify new settings on your phone. In this case, go to the menu "Settings -> Accounts" and select the first item - Google account.

Open the options menu and select the "Delete account" line. The system will ask for confirmation before performing the selected action. Click "Yes" in the pop-up window and wait until all information associated with the selected entry is erased. In the future, you can add the same account again by providing your email address and password. All settings that were saved in the cloud storage will be restored.

Important! Before deleting, check what information will be saved and what data will be lost forever. If necessary, back up important data.

Tutorial video: Restore Google Play Market

Other ways to restore work

Go to the parameters of the required utility (item "About the application" in the options of installed programs). In the interface that opens, click "Erase Data" and then click the "Clear Cache" button. Try to sign in to the app again.

Sometimes the Play Market servers are not available for all users. This malfunction is not related to the smartphone settings or the Wi-Fi connection in use. To make sure that the problems accessing Google services are of a global nature, you can use the sign-in through a different device or network.

Advice! If you're having difficulty accessing across different providers, or on different smartphones or tablets, try signing in later.

Read also:

Creating a Wireless Wi-Fi Bridge
We eliminate the spontaneous reboot of the computer with our own hands Top 10 Ways to Check and Repair Wi-Fi on Your TV