"Call hold" from Megafon: paid and expensive! Service "Waiting Call Hold" Megafon How to remove call hold on the phone

Often, during a conversation, the subscriber may receive more calls, which he can learn about by the incoming sound signal. As a result, the subscriber can observe the operation of the Megafon service " Call Waiting". With this service, you can switch to another incoming call, or reject an existing one and accept a second incoming call.

It is provided to all subscribers free of charge and is included in the basic set of services. Thus, you do not need to connect this service, it is already connected and is provided to the subscriber immediately when using the starter package for the first time.

One more service Call Hold”, which allows you to continue the conversation with another without rejecting the previous call. It is also provided to the user free of charge and is included in the basic set.

Managing the Megafon "Call Waiting" service

To switch to a second incoming call, dial on your mobile phone 2 and press call. To return to the first call again, you need to dial again 2 and press the call button.

To not answer an incoming call, just dial 0 and press the call button.

How to disable "Call Waiting" on Megaphone

In order to disable this service, you must use the USSD request #43# , after which the action will be paused. In this case, the subscriber calling you will hear a sound message that the line is busy. To re-enable, dial a USSD request *43# .

Managing the Megafon "Call Hold" service

In order to make a call without resetting the previous one, you need to press on your mobile phone 2 and a call button. You can also switch between calls during a call by pressing the button 2 and call.

For more information on the operation of services, please

From July 1, 2018, the mobile operator Megafon changes the terms of the service " Call Hold". Of course, the cost will change. And also the service will be paid for all subscribers who are individuals.

Video version of the news

What is this service?

The complex of "Call Waiting" and "Call Hold" services is responsible for ensuring that you can get through even if you are talking on the phone, and you can control the lines, switching from one call to another. Each time you switch one of the numbers is put on hold. "Call Waiting" and "Call Hold" are included in the basic package of services, that is, they are initially connected to any Megafon tariff. You can enable / disable "Call Hold" using the command * # 43 # 📞

Price

At the moment, each call hold is paid, its cost is 1 ruble. From July 1, 2018, only the first 10 deductions per month will be paid, their cost will be 5 rubles, and starting from the 11th deduction - free of charge.

If you use paid call hold more than 50 times a month, then the news is good for you. If fewer times, the service will cost you more. If you do not use this service at all, then there is no difference for you.

Paid - for all tariffs

It should be noted that the service is currently provided free of charge for tariffs of MegaFon lines - All inclusive, Turn on!, Communication of cities, Warm welcome S, Warm welcome M, Warm welcome XS, MegaFon.Unlimited.

From July 1, 2018, as they assured me in the technical support of the Megafon operator, the free service will remain only on corporate tariffs, all other subscribers will pay 5 rubles for the first 10 call deductions per month.

Not the most wonderful news from Megafon, I must admit ...

Some mobile operators like to give their subscribers unpleasant surprises - so a free service can suddenly become paid. Of course, no one is in a hurry to warn the subscriber about this, and it is far from immediately possible to find out where the extra money goes. By that time, a decent amount is usually debited from the account. More recently, something similar was done by the mobile operator MegaFon, one of the free options of which turned into a paid one.

We are talking about one of the functions of voice communication, and specifically - about "Call Hold". The Call Hold feature allows a subscriber to concurrently communicate with two other subscribers. This is the very opportunity to take another call when you are already talking to someone. At the same time, you can easily switch between interlocutors, putting them into standby mode alternately and not allowing you to end the call.

Call holding is not only a capability of the mobile device itself, but also the work of the mobile operator. And all mobile operators provided this service by default and for free. At least until now, when the management of MegaFon decided to take money for it. 1 ruble - exactly how much it will cost now to hold one call for a MegaFon subscriber. At first glance, this is not so much, but with the active use of retention for a month, a considerable amount can “drop in” in addition to what the subscriber already pays for communication.

The option has already become part of the tariff plans. It's scary to imagine how many subscribers use call hold as something familiar. According to the most conservative estimates, these are millions of subscribers who do not know that they are paying for an additional option.

Those who do not need such dubious happiness from MegaFon should use their personal account or visit the operator's branded salon to disable Call Hold. However, not all MegaFon subscribers will have to do this, in some lines the option, as it was free, remained the same. Among them: "All inclusive", "Turn on!", "Communication of cities", "Warm welcome S", "Warm welcome M", "Warm welcome XS" and "MegaFon.Unlimited". If your tariff plan belongs to one of these lines, then you should not worry - you do not pay extra.

Basic service " Call Hold”, a much needed mobile communications tool that provides many useful benefits to its users.

With its help, subscribers can make other calls, switch during a conversation with two interlocutors in turn to the first or second phone number.

Why is this needed? Everything is very simple - the benefit in order to save money. The subscriber can save on communication by making a call to another number while holding the previous call. Thus, it saves on the cost of the first minute of communication in the second call while maintaining the communication of the first call.

Quite a convenient service for subscribers whose tariff plans have a high tariff cost for the first minute of voice communication in comparison with subsequent minutes of conversation.

Description of the "Call Hold" service of the mobile operator "MegaFon"

The service is very easy to use. During a communication session, the subscriber will only have to press the number 2 and the call button, then dial the number of the second interlocutor and again press the call button.

As a result, the first interlocutor will be switched to standby mode, and you can communicate with the owner of the second number.

To switch back to the first number, having finished communicating with the second interlocutor, the subscriber should press the number 1 and make a call. the option is available in all Megafon tariff plans:

and others

Switching between interlocutors is performed by a command when button 2 is pressed, followed by pressing the call button.

Service cost, connection conditions and features

This service is basic and available to owners of any Megafon. Payment for connection and use of the service is not withdrawn. The service should not be activated or deactivated, since the mobile device of a MegaFon subscriber already supports such a communication function, and it will be activated automatically.

To understand all the intricacies of managing the service, the subscriber will be helped by an individual instruction of a personal phone, if it has the “Call Hold” service. This "Call Hold" service enables its subscribers to connect the "Conference call" service for free.

The subscriber can use it not only when communicating within the network of the Megafon mobile operator, but also when calling to the numbers of other mobile and fixed-line operators, as well as when calling to the numbers of international operators. You can also use "Megaphone Call Forwarding"

Payment for calls using the service is made in the same way as if the subscriber called separately to each of the held communication numbers, the savings will be only in the first minute of the call.

All other minutes of communication are paid at the established rate of the owner of the phone number who makes the call.

This means that a fee is charged for each call, based on its duration, depending on the type of call (outgoing / incoming) and its direction (in the home region / roaming Russia / outside the country / to mobile operator numbers / fixed-line communication).

The "Call Waiting and Hold" service on Tele2 makes it possible to use an additional line used to make outgoing calls and receive incoming calls, at the moment the active call is on hold. The benefits of this service cannot be overestimated, therefore, the activation of this service can be carried out by each user. Let's get acquainted with the call holding functionality of the Tele2 operator and how to manage the service.

Do you often communicate on your mobile phone, but are afraid of missing an urgent call? Are you having a conversation with a friend and waiting for the boss to contact you? Do you provide services and are afraid to lose a client due to an unaccepted request? In this case, you will definitely need the “Call Waiting and Hold” service, which makes it possible not to miss significant partners and always be available to communicate with loved ones.

The service is not difficult to operate - at the moment of communication, the client hears accompanying beeps, letting you know about an additional call on the parallel line. The call details will be displayed on the cell phone screen.

In such a case, there are two options:

Terminate the current call and start communication on the second line;
Transfer the current call to waiting and start communication on the second line;
Ignore the call on the second line and continue communication on the first line.

If required, you can switch between two calls by talking in turn with both interlocutors. In addition, the service is equipped with an additional feature - in addition to waiting for a call, there is a hold function.

Suppose, while communicating with the first interlocutor, it becomes necessary to make a call to the second user. If this service is not connected, it is necessary to terminate the current conversation and make the next call. If the service was activated, it would be possible to put the current conversation on hold and proceed to the next conversation.

Holding a call on Tele2 is carried out without charging additional fees. However, please note that when making two parallel outgoing calls at the same time, the call fee is calculated for both calls, regardless of the fact that one call is put on hold. Despite this, no commission is charged for using the service, and its activation is free of charge.

The service is controlled using the cell phone menu. When a signal is received, auto prompts will be displayed on the screen of the device, by clicking on which it is possible to start a conversation or reset it, or switch between subscribers. Auxiliary tips are displayed on any models and brands of telephones - this option is used in any communication devices.

Now let's talk about this service regarding outgoing calls. They are performed by dialing the desired number on the cell phone and pressing the green button. The active conversation is then placed on hold and you can start an outgoing call. After the end of the outgoing call, you must return to the waiting subscriber.

When using the hold and call waiting functions, it is necessary to carefully study the signs that appear on the screen of the mobile device, which will make it possible to move between calls without problems and not get confused in the lines.

How to connect the service

To use the benefits of the Call Waiting service from Tele2, you need to activate it. To do this, you need to enter the USSD command *43# . In addition, the service can be connected using the setup menu - in which the service is designated as "Call Waiting" or "Second Line". By activating the service, it will be possible to send calls on hold or waiting.

How to turn off call waiting in Tele2

If there is no need to continue using the Call Waiting and Hold service (for example, it causes difficulty with incoming calls), you can suspend it using the same USSD command #43# . In addition, you can use the call adjustment menu in the telephone set.