velcom mobile Internet is not working. The procedure for providing traffic. Some important nuances

Now we have to find out what Velcom USSD requests exist. This cellular operator offers a lot of different commands that allow you to receive this or that information about the SIM card, as well as enable / disable certain functions. In general, there are a lot of USSD requests on Velcom. But we will consider only the most useful and popular of them. Maybe they will help to cope with this or that problem more than once.

What it is

But first, let's find out what our today's requests are? Knowing this, you can understand whether you need them or not. Maybe you can do without them? USSD requests by Velcom, like those of any mobile operator, are nothing more than a means of self-service for the subscriber.

With their help, you can control the balance of the phone, check and change the tariff plan on the SIM card, implement various features, as well as disable and enable certain services and options. The main advantage of such combinations is that they are free and are activated at any time of the day or night. The main thing is to know exactly what you need.

Balance

Perhaps it is worth starting with the main function - this is a USSD balance request and all the commands that will help control the funds on the SIM card account. There are not so many of them, but there are some special ones among them.

For example, a balance request occurs through the combination *100#. At the end of each set, you need to click on the "Call" button. In response, you receive a message about the status of the SIM card account, and the result is displayed directly on the screen.

USSD-requests "VELCOM" allow you to easily change the tariff payment system. To work without prepayment, dial *145#. If you want to register some unconfirmed request, *141*1# will help here. Basically, these are all useful commands for managing your account. We continue to study USSD-requests "VELCOM" further.

Rates

It's no secret that with the help of these commands, any subscriber can change his tariff plan. Each offer has its own combination. You can find out full information about this on the official website of the operator. After all, Velcom has a lot of tariffs. It is very long to list all USSD commands for their connection. So please check with your operator.

Instead, we will try to learn the universal USSD-requests "VELCOM". The tariff plan that you have connected at the moment can be found using *141*2*1#. In addition, the subscriber can get his phone number by dialing *147#. Information about the Internet tariff plan is displayed after dialing *141*2*3*1#. Everything is easy and simple. In some cases, you receive an SMS message with all the information you requested, but often the data is displayed directly on the phone's display.

Additional services

Now a little about the interesting features of our today's operator. They also have their own USSD-requests "VELCOM". "Favorite number", for example, is added with *141*3*3#. After that, you can add this or that subscriber to the corresponding list.

Also, note that you can also activate some interesting and useful features with our today's commands. For example, you can connect the Internet, MMS, protection to your phone with a single request. With it, you will also get all the information about the mobile Internet that is available on the SIM card. To do this, dial *135# on your mobile phone and send a request for processing.

Sometimes you want to talk in roaming. Velcom USSD requests allow all subscribers to quickly connect similar services to themselves. "Roaming" (international) is activated by *141*3*2*1#, and "International calls" can be activated by dialing *141*3*1*1#. It turns out that without outside interference at any time, everyone is able to connect the services of profitable conversations on a mobile phone abroad.

Services

Do not forget that Velcom USSD requests have one more feature. And it applies not only to this operator, but to everyone in general. These commands make it possible to enable/disable certain additional service packages and services. What can help us communicate?

Let's say the option package is "500 SMS". To do this, you must type *119# from your phone. Please note that the request itself is free. But for the connection of one or another option you will have to pay according to the tariff. All available settings (Internet and MMS are included here) come after sending *135*0#, and "Mobile Internet" is activated by *135*1#. As you can see, there is nothing difficult in this.

It is also worth paying attention to several non-standard services. "Velcom" offers its customers the service. Strange as it may seem, it connects without any problems using the USSD request *200*2#. "Melofon" is another service that subscribers often pay attention to. And it is activated by the combination *424#. In principle, all these are quite popular services that you can connect to yourself.

Help and inquiries

The last item that we will consider is sending "homeless" as well as getting help information on the SIM card. "Velcom" allows you to do all this with the help of certain USSD commands.

So, for example, a request to call back (send "homeless") everyone can free of charge. Dial *131*friend's number# and send the command for processing. Another Velcom subscriber will receive a free message from you with a request to call back. Sometimes this feature is very useful.

The balance of free SMS, MMS, minutes and Internet traffic also has to be checked from time to time. In this situation, another self-service command will help. It looks like *100*1#. If you want to know the entire list of paid services activated on your mobile number, please contact *141*2*2#.

Do not forget that the full list of USSD commands from Velcom is quite diverse. Sometimes you want to quickly look through it and select the desired self-service function. Everyone can do this very easily and simply. What does that require? Just submit a special request for processing. It looks like *141*9*1#. In response, you will receive an SMS message in which all available commands will be published. Unless this does not include requests to change the tariff plan (for a specific offer).

As you can see, Velcom's USSD commands are varied. And with their help, you can fully control the functionality of the SIM card. Don't be afraid to experiment. Remember that when you connect a particular service, you will be charged in the amount established by the tariff. All reference information is free.

You can suspend service for a while or completely refuse it either without leaving your home or when you visit the nearest office with a passport.

In the application for disconnection, indicate the passport number, phone number, the desired date of refusal of the option.

If this is inconvenient, you can use the electronic assistant or simply call the contact center.

Reasons for not using the Internet

The ubiquitous transition to wireless communication is forcing 3G to lose ground. WIFI is more convenient and often faster. Most often they refuse to access the network from the phone:

if the owner is an elderly person, he is not interested in the World Wide Web and does not want to pay for accidental keystrokes and accrued traffic;
if the owner is a child and spends days on the net;
if you are planning a trip and do not want to pay significant amounts just for “checking your mail”.

How to turn off the Internet on Velcom on the phone?

To refuse service a written application is required, written according to the model established by the company. You can issue it at the Center for Public Relations or with the official partners of the operator.

When visiting the office, it is mandatory to have a passport with you, disconnection or connection can be made only with the consent of the user. Make sure you don't have any debt.

How to fill out an application?

The client fills in the document himself or, if desired, a consultant will help him. Passport data of the client, an indication of the desire to terminate the contract, contact phone number, address, contract number, desired date for deactivating the option, date and signature are indicated.

Other ways to disable:

USSD command. Getting through to the contact center can be difficult due to the large number of calls. The use of USSD commands is available around the clock, and if necessary, you can reactivate the option in the same way. To disable the option, enter the command *126*1*1# call.
Phone call. You can contact the consultant, naming passport data and a desire to refuse the service. Service number 411.
ISSA(network customer service). Access to it is provided to all new users. To set a password, dial the USSD command *141*0#. Disable the option using the prompts of the electronic system. Changes will take effect within 24 hours after the request is entered.

Read about how to disable the 3G mobile Internet service on your phone and refuse it from various operators.

Operator tariffs

Internet mobile:

Important. If you simply reset the settings without refusing the option, and the service itself is provided by the operator, then the monthly fee will continue to be charged.

The convenience of temporary suspension of services is the ability to resume service at the desired moment on your own. In case of a complete shutdown, a new conclusion of the contract will be required.

UMTS-900 base stations have been massively placed since this year in the capital. Indoor 3G coverage (in low-lying quarters of the city, buildings in dense urban areas, basement floors) of Minsk is approaching one hundred percent, the operator plans to create a guaranteed connection and a stable connection speed for every home.

All major highways of the Brest and Gomel regions will have access to the technology, five UMTS-900 stations are already operating in Dzerzhinsk. A global upgrade of the entire network is planned for May, which promises to improve reception quality. Completion of the construction of the company's data center is promised in the fourth quarter of the year.

The following terms and their definitions are used in this Procedure:

Traffic- this is the volume (quantity) of data (minutes, megabytes, SMS, MMS) provided by the company / consumed by the subscriber for a certain period (calendar month / 30-day period) as part of the use of communication services.

Internet traffic - the total amount of transmitted and received GPRS/EDGE/UMTS/HSPA/HSPA+/LTE/NB-IoT data within the framework of mobile Internet use;
Wi-Fi Internet traffic - the total amount of data transmitted and received in the company's Wi-Fi network;
MMS – multimedia messages sent by the subscribers of the company in accordance with the rules for the provision of the MMS service;
SMS – short text messages of standard length (up to 160 characters when using transliteration, up to 70 characters when using Cyrillic), sent by the company's subscribers to subscribers of mobile operators.

Voice traffic is the traffic of outgoing calls in the following directions:

intranet traffic is outgoing calls within the network; to voice mail; to the "favorite" number; within a closed subscriber group (for tariff plans that provide a separate tariff for such calls);
calls in 2G/3G/4G – outgoing voice traffic in the company's 2G or 3G networks, respectively. Voice calls over the 3G network are made on a priority basis. Voice calls via the 4G network are made when the "Calls to 4G" service is connected;
traffic to other networks is outgoing calls in the networks of other mobile operators of the Republic of Belarus; to the fixed network of the Republic of Belarus;
traffic to all networks is outgoing intranet voice traffic and outgoing voice traffic to other networks;
international calls - outgoing voice traffic to numbers of communication network operators of other countries.

Roaming traffic- these are outgoing and incoming calls, the Internet (including the one used for receiving / transmitting MMS), outgoing SMS and MMS in the networks of roaming partners.

1. Enabled traffic. General provisions:

1.1. Included traffic is traffic included in the subscription fee/cost of tariff plans, mobile Internet packages, additional services provided as part of promotions or special offers, in accordance with the rules of promotions/special offers.

1.2. The subscriber can receive information about the balance of the included traffic using the USSD *100*1# call, in the Personal Account or in other ways provided by the company.

1.3. Information about the rest of the included traffic is provided based on the billing data that was processed by the company's settlement system at the time of the request. The rest of the Internet traffic is indicated in megabytes. The remaining voice traffic is indicated in minutes. The volume of consumed traffic is deducted from the total volume of included traffic after each connection with rounding, according to the tariffs of the tariff plan, package, service.

1.4. In accordance with the forms of documents approved by the company, in the details of calls, voice and Internet traffic are reflected with the rounding used for the tariff plan, package, subscriber service. Included traffic is reflected in the subscriber's detail in one section with paid traffic, as traffic with zero cost. In the connection, within which both included and paid traffic was used, only the paid part of the traffic will be charged according to the tariffs of the used tariff plan, package, service. Such a connection will be reflected in the corresponding subscriber detail section in one line.

1.5. In the bill for communication services, the included traffic is reflected only if it was used up in full and the subscriber used paid traffic.

1.6. Enabled traffic is not consumed:

in the networks of roaming partners. Traffic is paid according to roaming tariffs;
when using services that have a separate, described in the relevant procedures, traffic billing;
when calling to the automatic customer service service (ACCA), to voice mail, connections to numbers of reference, infotainment and additional services. Such traffic is charged separately according to the current tariffs for the relevant services;
when sending SMS, MMS (including international ones) to short numbers of the company's network. Such traffic is charged separately in accordance with the current tariffs of the company;
when sending MMS to numbers of foreign operators. The specified MMS are charged separately in accordance with the current tariffs of the company.

2. Features of providing included traffic

2.1. Traffic included in the subscription fee of tariff plans with a provision period of a calendar month and renewal on the 1st day of the month:

It is provided within 24 hours from the moment of connection or change of the tariff plan in full on the tariff plans of the Super WEB line, the lemon tariff plan (Internet traffic), Mobile Account, and in the amount proportional to the time remaining until the end of the calendar month, for other rates.
The unused balance of traffic is reset on the last day of the calendar month at 23:59:59, when changing the tariff plan, when terminating the contract.
Unused traffic of the lemon tariff plan and additional packages available for it is accumulated and transferred to the next month in the amount of up to 10 GB.
Unused traffic of Comfort S, Comfort M, Comfort L, Comfort XL tariff plans is accumulated and transferred to the next month in the amount of:

After the end of the traffic of the lemon, lemon Z, lemon Y, lemon X tariff plan and the additional packages available for them, the mobile Internet speed will be 64 Kbps until the end of the month.
After the end of the traffic included in the subscription fee of the tariff plans "Business Unlim 1.0", "Business Unlim 2.0" and the traffic of connected additional packages, the mobile Internet speed will be 512 Kbps until the end of the month.
After the end of the traffic included in the subscription fee of the tariff plan "Business Unlim 3.0" and the traffic of connected additional packages, the mobile Internet speed will be 1 Mbps until the end of the month.
After the end of the traffic included in the subscription fee of the tariff plan "Business Unlim 4.0" and the traffic of connected additional packages, the mobile Internet speed will be 2 Mbps until the end of the month.
After using 100 GB of Internet traffic on the Mobile Cabinet tariff plan, the mobile Internet speed will be 512 Kbps until the end of the month.
After the end of the traffic included in the subscription fee of the “Easier than Simple” tariff plan, Internet access is provided only when additional Internet packages are connected.

2.2. Traffic included in the subscription fee of the "Business class" tariff plan:

The provision period is a month from the date of connection / change of the tariff plan.
When connecting on the 29th, 30th, 31st, the first provision period is extended until the end of the next month. Further periods are counted from the 1st day of the month.
It is provided within 24 hours from the moment of connection or change of the tariff plan in full.
The unused balance of traffic is reset at 23:59 on the last day of the tariff plan provision period.
The cash equivalent of unused traffic is not paid.
The new volume of traffic is provided after 1 month, counting from the date of connection / change of the tariff plan (or from the 1st day, in accordance with clause 2.2) until 23:59:59 of the first day of the next provision period.

2.3. Included traffic of tariff plans, Internet packages of the Mobile Internet service, additional services with a provision period of 30 days:

It is provided in full within 24 hours from the moment of connection/change of the tariff plan or service.
The unused balance of prepaid traffic is reset to zero:

− on the 30th day at 23:59:59;
− when changing the tariff plan / package of the “Mobile Internet” service / additional service (at the time of the change);

The cash equivalent of unused traffic is not paid.
The new amount of traffic is provided on the first day of the new 30 day period until 23:59:59
The subscriber can obtain information about the validity period using:

− USSD *141*2*3# call – for tariff plan/additional service;
− USSD *135*3*2# call – for the Mobile Internet service package;
− Personal account;
− in other ways provided by the company.

2.4. One-time packages of additional Internet traffic

500 MB and 1 GB packages available on the tariff plans WEB Start, WEB 4, WEB 8, WEB 10 + voka, WEB 16, "In your rhythm":

Valid until 23:59 on the last day of the current tariff plan period.
They are provided one-time in full, for the next period are not automatically extended.

− on the 30th day of the tariff plan provision period at 23:59;
- when changing the tariff plan to another tariff, where 500 MB and 1 GB packages are not available.
- upon termination of the contract.

The cash equivalent of unused traffic is not paid.

Unlimited Internet for a day is provided on the tariff plans of the lines "Comfort", "Comfort+", "Comfort+ for business", "Business plan", Super WEB and on the tariff plans "Semi-annual subscription", Light, Light+, Light+ for business, "Start", Comfort S, Comfort M, Comfort L, Comfort XL, Business Unlim 1.0, Business Unlim 2.0, Business Unlim 3.0, Business Unlim 4.0.

Valid for 1 day.
It is provided one-time, without automatic renewal.

- after 24 hours;

The cash equivalent of unused traffic is not paid.

Unlimited Internet available on the tariff plans of the lines "Comfort", "Comfort +", "Comfort + for business", "Business Plan", "Unlim", on the tariff plans Comfort S, Comfort M, Comfort L, Comfort XL, lemon Y, lemon x.

The provision of unlimited Internet is terminated:

- when changing the tariff plan to another, where the unlimited internet package is not available;
- upon termination of the contract.

The cash equivalent of unused traffic is not paid.

Night unlimited provided on the tariff plans of the "Unlim" line, on the tariff plans lemon Z, lemon Y.

Validity period - until disconnected by the subscriber.
Provided with automatic renewal.
Unlimited Internet traffic of the package is consumed from 1:00 am to 6:00 am.
The provision of unlimited Internet is terminated:

When changing the tariff plan to another, where the unlimited Internet package is not available;

Upon termination of the contract.

The cash equivalent of unused traffic is not paid.

Internet traffic doubling package provided on the tariff plans "Business Plan 1.0", "Business Plan 2.0", "Business Plan 3.0", "Business Plan 4.0", "Business Unlim 1.0", "Business Unlim 2.0", "Business Unlim 3.0", "Business Unlim 4.0":

On the tariff plans "Business plan 1.0", "Business plan 2.0", "Business plan 3.0", "Business plan 4.0" the traffic included in the subscription fee is doubled for use through a public access point.
On the tariff plans "Business Unlim 1.0", "Business Unlim 2.0", "Business Unlim 3.0", "Business Unlim 4.0" the traffic included in the subscription fee is doubled for use through both public and corporate access points.
It is provided in an amount proportional to the days remaining until the end of the calendar month.
The unused balance of traffic is reset on the last day of the calendar month at 23:59:59, when changing the tariff plan, when terminating the contract;
The cash equivalent of unused traffic is not paid. The new traffic volume is provided monthly on the first day of the month until 23:59:59.

Package "1 GB for everything else" provided on the lemon tariff plan:

It is provided one-time in full, for the next period is not automatically extended.
The unused balance of additional Internet traffic is reset to zero:

- when changing the tariff plan to another tariff, where the "1 GB for everything else" package is not available.
- upon termination of the contract.

The cash equivalent of unused traffic is not paid.

Internet traffic to use a corporate (individual) access point is provided to subscribers of the Comfort, Comfort+, Comfort+ for business tariff plans, as well as Light, Light+, Light+ for business tariff plans, "Business Plan 1.0", "Business Plan 2.0", "Business Plan 3.0", "Business -plan 4.0", "Business Unlim 1.0", "Business Unlim 2.0", "Business Unlim 3.0", "Business Unlim 4.0", "Business Unlim VIP":

On the tariff plans of the Comfort, Comfort+, Comfort+ for business lines, as well as the Light, Light+, Light+ for business tariff plans, it is provided within 24 hours from the moment a corporate access point is assigned in an amount proportional to the time remaining until the end of the calendar month.
On the tariff plans "Business Plan 1.0", "Business Plan 2.0", "Business Plan 3.0", "Business Plan 4.0", "Business Unlim 1.0", "Business Unlim 2.0", "Business Unlim 3.0", " Business Unlim 4.0, Business Unlim VIP traffic for using a corporate access point is included in the tariff plan and is provided within 24 hours from the moment of connection or change of the tariff plan to the downloaded one in the amount proportional to the time remaining until the end of the calendar month.
The unused balance of traffic is reset on the last day of the calendar month at 23:59:59, when the corporate access point is turned off, when the contract is terminated.
The cash equivalent of unused traffic is not paid.
The new traffic volume is provided monthly on the first day of the month until 23:59:59.

In the subscriber's detail, minutes within the network in the 3G network are displayed in separate blocks in the sections of outgoing calls of the corresponding directions.
In case of migration of an outgoing intranet call between 2G, 3G and 4G networks, the call will be assigned to the network from which the connection with the called subscriber was established.
Calls forwarded by the company's subscribers to other numbers are charged as calls in the 2G network or use minutes of the included voice traffic of the tariff plan/additional services (if available).

3. The company has the right to unilaterally change this Procedure by publishing the changes on the official website of the company www.a1.by.

4. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the agreement concluded between the client and the company.

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Velcom Internet settings on Android

If you are a client of the Velcom mobile operator, then this article is intended for you, for those who want to set up the Internet on their Android smartphone.

As we know, the operator provides the population with a GSM mobile communication service. Also, thanks to the wireless Internet connection service, users of Android devices can fully use applications and a browser.

As a rule, when buying a new SIM card with a network connection service, the settings are set independently. But it happens that the device does not register the connection automatically. In such a situation, you will have to set the Internet settings manually.

This instruction is standard for almost all models of smartphones and tablets based on the Android operating system.

On devices with the Android platform, it is not at all difficult to set up an Internet connection yourself. This process will not take much of your time, you do not need to expend much effort. All you need is to carefully follow all the steps described in the instructions below.

First check if your tariff package includes a network connection service. If one is not connected, it is quite simple to do this by finding out the information on the official website of the operator.

Let's get started!

1) First you need to open in the normal setting menu. Then go to the points: "menu" - "settings" - "wireless network".

2) In a new tab, set the checkbox next to the "mobile Internet" category. This will help enable the Internet connection access port.

3) Then you need to go to the "mobile networks" item. If the “Velcom internet” item is already in the window that appears, then simply select the profile with one click.

If the automatic settings did not come, then proceed to manual settings.

1) In the functions menu, go to the "Create APN" tab. In a new window, we will enter the relevant Velcom data. We carefully enter all the data, it depends on whether the connection is activated.

2) In the field "name" you need to enter internet. In the "APN" field, enter the following address - wmi.velcom.by. In the columns "login" and "password" you do not need to enter anything. You can save and exit the menu.

To find out if the connection has been activated, look for the symbols G, E, 3G or H (H+) (depending on the device model) on the main screen. If they do not appear immediately, you need to restart the device. In the event that this did not help, then you may have made a mistake when entering the settings.

You can also find out the data that you need to enter by typing the USSD request *135*3#.