Find out the status of the velcom account. Velcom - how to find out your tariff plan. What to do when crossing the border

Velcom is one of the most popular mobile operators in Belarus. This is due to the fact that it offers many favorable rates. Some users forget which tariff they have chosen. Today we will tell you how to view your Velcom tariff plan.

Ways to find out your Velcom tariff

There are several ways to find out your tariff plan. We have prepared a short guide for each of them. It describes step by step how to use one or another method correctly.

USSD request

Each operator provides the ability to manage the number thanks to USSD requests. These are commands, by entering which the user can find out the tariff plan, mobile number, balance, and so on.

To find out the current Velcom tariff:

1. Open the keyboard on your smartphone or tablet.
2. Dial a simple combination *141*2*1# .
3. Click the Call button.

An SMS message will be sent to your number, which will contain the name of the tariff plan and phone number.

Call to short number

Some people are better at assimilating the information they hear. For such, the operator offers a voice service. To use it, you need to dial the short number 411 and press the Call button. The robot will answer you. Navigation through the sections of the service is carried out by buttons. You just need to listen to what the automatic system says and press the desired number. If something is not clear, right there you can contact the operator and ask him a question of interest.

Internet Assistant

Another way to find out the tariff plan is to use your personal account. This method works both from the phone and from the computer. All you need is internet. The method itself does not require much time. If you have not registered with the LC, you will have to do this.

Registration in a personal account

How to enter

To log in again, go to the main page of the LC. Then open the "Personal Account", there, in the special fields, enter the phone number and password. After that, click the "Login to your account" button.

How to view fare information

Knowing the name of the tariff plan, you can easily find out the conditions for its operation. This is done through the official website of the operator:

1. Follow the link - velcom.by.
2. In the top menu, select the "Tariffs" section.
3. In the presented list, find your tariff plan, and study its conditions.

As you can see, it is not difficult to find out the name of your tariff. Use whichever method is more convenient for you.

Using USSD commands, you can receive reference information about the services of the Velcom mobile operator, connect and disconnect them. To do this, you need to perform a simple action - dial a certain combination of characters on your smartphone.

General rules for using commands

USSD commands sent by you do not remain in the gadget's memory. You can also use requests while roaming. Of course, the roaming partner must support USSD.
Using the USSD menu is free. If you connect to a paid service, the system will warn you about the cost.

Please note: USSD request must start with an asterisk (*) and end with a pound sign (#).

Between these characters, you need to dial the short number of the operation to be performed. After typing a combination of characters, press call.

Checking the balance and remaining Internet traffic

Using these commands, you can check your account status, find out how many minutes you have left, SMS, MMS, megabytes of mobile Internet, top up your mobile, refuse to receive bills by e-mail, etc.

Operation name	USSD command
Checking account balance	*100#
Find out how many minutes, SMS, MMS, megabytes of mobile Internet are left	*100*1#
Find out how much you have to pay monthly	*100*3#
How many minutes are left within the "Velcom international 100/250" service, megabytes within the framework of the "ITV Velcom" service	*100*4#
Debt information for contract subscribers	*100*5#
Information about the number of minutes of calls in a closed subscriber group	*100*11#
Find out the balance of megabytes in "Roaming.Online"	*100*12#
Checking the possibility of quickly disconnecting services in the presence of debt	*100*51#
Registration of a payment that has not been confirmed	*141*1#
How to check how much money is left on the account of a subscriber of the "Privetik" plan	*101*subscriber number#
"Please call me back". The person will receive an SMS from you with a request to call back	*131*subscriber number#
Top up your mobile with a quick payment card	*141*4#
Change the e-mail to which invoices are issued	*141*5*1#
Repeat invoice for a closed period	*141*5*2#
Opt out of receiving invoices by email	*141*5*3#

Service information and management

The USSD commands presented in this block are intended for viewing information about connected services, number and tariff, switching to a contract and prepayment, etc.

Operation name	Request code
What services did I connect	*141*2*2#
What services can I connect	*141*3#
My phone number and current plan	*141*2*1#
How to change the tariff	*141*3*4#
View number in international format	*147#
Disable "What's New" service	*404*0#
How to activate the "What's new" service	*404*1#
How to enable or disable SMS messaging	*114*1#
Connect listening to ACCA news or disable this service	*114*2#
Setting the reception of USSD messages in Latin letters	*115*0#
Receiving USSD messages in Russian	*115*1#
Conditional forwarding in roaming	*117#
How to connect minutes to all operators	*118#
Service "back in touch". Your subscribers will receive an SMS message stating that you can call	*133#
Switching to a contract	*145#
Switching to prepaid	*145*9#
Caller ID service. Connection (disconnection) of the service	*200*2#
Melofon service. How to enable or disable it	*424#
"Voice mail"	*441#
How to connect or change "favorite number"	*141*3*3#
Pause service	*141*3*5#
ISSA, connection and disconnection	*141*3*6#
How to get the ISSA password	*141*0#
How to connect, disconnect, change the package for users of Manager Plus and services "Director's package"	*141*6#
USSD help	*141*9*1#

MMS and mobile internet management

Operation in progress	USSD code
Set up mobile Internet, MMS, Mobile TV service on your phone	*135*0#
Check MMS, receive test message	*135*0*5#
How to connect or disconnect "Mobile Internet", change the megabyte package	*135*1#
How to enable or disable MMS	*135*2#
Information about the connected package megabytes	*135*3*1#
Information about the connected megabyte package, its price and the date when money for the service will be debited from your account	*135*3*2#
How to find out your static IP	*135*4#
How to enable (disable) Antivirus	*135*5*1#
How to enable (disable) the "Firewall" service	*135*5*2#
"Children's Internet". How to connect or disconnect	*135*5*3#
How to get extra megabytes. For users of WEB Start, WEB 4, WEB 8, WEB 16 tariffs	*135*7#

Roaming service management

Operation name	Request code
How can I activate the service "International calls"	*141*3*1*1#
Unsubscribe from the service "International calls"	*141*3*1*2#
Activate the "Velcom international" service	*141*3*1*3*1#
Cancel the "Velcom International" service	*141*3*1*3*2#
Start using the "International roaming" service	*141*3*2*1#
Refuse the "International roaming" service	*141*3*2*2#
Subscribe to the "Roaming.Vacation" service package	*141*3*2*3*1#
Connect (or disconnect) to "Roaming.Business"	*141*3*2*3*2#
Roaming.Online. Connection.	*141*3*2*3*3#
Viewing information about Velcom partners in roaming	*141*3*2*4#
Validity time of "Roaming.Vacation", "Roaming.Business"	*141*3*2*3*4#

What is "Balance Plus"

The mobile operator "Velcom" has the service "Balance +". With it, you can find out what additional services are available for connection. The relevant information can be displayed as a response to *100#.

To activate (deactivate) the Balance Plus service, dial *149# and press call.

"Balance Plus" can be used to connect services:

• "King of the Hill";
• "English Lessons";
• SMS subscription;
• USSD sport;
• "Laugh Call";
• "Funbox";
• "Surprise."

USSD requests are a simple and fast way to get the necessary information from the mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember all of them. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the state of the balance at the time of the request
Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee
Information about the amount of the monthly payment, the balance of the amount for paying for the goods in installments and the date of completion of the write-off of contributions
Remaining of included minutes of velcom service international 100/250, remnant of Internet traffic of “ITV velcom” service package
Information about the amount payable on the last issued invoice, for clients working without prepayment
Information about the number of minutes of outgoing calls made within the Closed Subscriber Group (CAG)
The total number of minutes used when calling the "favorite" number (tariff plans "Pair", "It's time for couples")
Ability to quickly disconnect communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the "Privetik" tariff plan (available to velcom subscribers whose number is assigned as "favorite" by the subscriber of the "Privetik" tariff plan)	*101*Subscriber number Hello#
“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back with your number.	*131*Company subscriber number#
Replenishment of the account with an express payment card
Change the postal address for delivery of invoices to e-mail
Repeat invoice for the closed period by e-mail
Refusal to receive invoices

Information and service management:

Operation	USSD request
Information about subscriber's connected services
Information about the list of services available for connection
Phone number and plan information
Tariff plan change
Information about your number in international format
Setting / canceling the ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling the ban on the use of conditional forwarding in roaming
Connecting minute packages to all networks
"Connected again": all velcom subscribers who called you when you were unavailable or your phone was busy will receive an SMS notification when you are back in touch
Providing the opportunity to work without prepayment
Switching to prepaid work
Activation / deactivation of the service "Stopitsot" (available to subscribers of tariff plans "Kedy", "Polukedy")
Activation / deactivation of the service "Anti-detector"
Activation/deactivation of the Melofon service
Connection/change of "favorite" number (not available on the tariff plans "Own network", "BUSINESS.PRO", "BUSINESS.PRO.WEB")
Activation/deactivation of the "Pause" service
Connecting / disconnecting CCIS
Obtaining an ISSA password
Connection/disconnection/change of the package within the framework of the "Director's package" service for the tariff plan Manager+
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Obtaining settings for the Mobile Internet service, MMS, streaming video ("Mobile TV"), all available
Receiving test MMS
Activating/deactivating the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application for changing the Mobile Internet service package
Enable/Disable MMS
Information about the connected "Mobile Internet" service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next debit of the package cost
Information about the provided static IP address
Enabling/disabling the Anti-Virus service
Enable/disable Firewall service
Activation/deactivation of the "Children's Internet" service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Activation of "Roaming.Vacation", "Roaming.Business" services
Deactivation of "Roaming.Vacation", "Roaming.Business" services
Information about roaming partners
Validity period of Roaming.Vacation, Roaming.Business services

The simplest and most famous USSD request is to check the balance of your personal account: *100#. It is universal: it is valid for velcom, MTS, and life:). But other USSD operations are not always known to users, although many Slutsk residents are not averse to simplifying their lives by using USSD capabilities. We bring to your attention a list of some USSD requests from mobile operators.

velcom USSD requests

*100*1# - information about the balance of minutes, SMS, MMS and Internet traffic included in the subscription fee.
*100*2# - notification of prepayment balance.
*100*3# - information about the amount of the monthly payment, the balance of the amount for paying for the goods in installments and the date the payment of contributions is completed.
*114*1# - refusal to send SMS messages from the company.
*114*2# - refusal to listen to ACCA news (automatic subscriber service).
*115*0# - receive USSD messages in transliteration.
*115*1# - receiving USSD messages in Cyrillic.
*145# - providing the opportunity to work without prepayment.
*145*9# - switching to prepaid work.
* 131 * Company subscriber number # - “Waiting for a call”.
*135*1# - activation of the "Mobile Internet" service, change of the TP of the "Mobile Internet" service, change/deletion of the application for changing the TP of the "Mobile Internet" service.
*135*2# - enable/disable MMS.
*135*0# - receiving the settings of the service "Mobile Internet", MMS, streaming video ("Mobile TV"), all available.
*141*2# - information about the phone number and tariff plan.
*141*3*1 (*2,)# - operations related to international communication services (roaming). In addition to subscribers connected via the "Single" tariff plan.
*141*3*3# - connect/change your favorite number. Except for subscribers connected under BUSINESS.PRO, BUSINESS.PRO.WEB, WEB 250, WEB 500 tariff plans).
*141*3*4# - change the tariff plan.
*141*3*5# - "Pause".
* 141 * 3 * 7 # - "Connected again."
*141*5# - repeat invoice for the closed period by e-mail.
*141*9# - USSD help.

USSD requests privet (trademark of velcom)

*120# - information about the state of the personal account and status validity periods;
*124*card code# - replenishment of the account with a prepaid card PRIVET;
*131*company subscriber number# - “Waiting for a call” in velcom/roaming network (“Outgoing communication barring” status);
*114# - refusal to send SMS-mailing HELLO.
*126# - additional services menu. Among them:
*126*1*1# - activation/deactivation of the "Mobile Internet" service;
*126*1*2# - enable/disable MMS service;
*126*1*5# - activation/deactivation of the service "On call again";
*126*1*6# - activation of the Internet 50 service;
*126*9# - USSD help (SMS with basic requests can be received in the status "Active" and "Prohibition of outgoing communications")

USSD requests MTS

*110# - Menu of the "Be in touch!" service, thanks to which you can manage the services "You've been called!" (messages arrive with numbers, the number of calls and their time when you were unavailable or could not answer the call) and “There is a connection!” (no more than ten subscribers whose calls you missed are sent messages that are already available).

*120*(number of the subscriber to whom you are sending the request)# - "Call me back!" service. Available only to MTS subscribers who are in partial blocking. The maximum number of requests "Call me back!" - no more than 5 per day.

*363*375ХХХХХХХХ*YYYYY#, where: 375Х…— telephone number of the subscriber in whose favor the instruction is being generated; Y… — amount (number from 500 to 10,000 rubles) — service “Share the balance”.

*111# - USSD-portal allows you to manage your account, connect and disconnect services, carry out balance transactions, use many information and entertainment services without remembering the access number to them.
The main menu of the USSD portal includes:
1. Hit - all the most relevant: games, ringtones, videos, weather;
2. USSD assistant. Allows you to manage your account and MTS services;
3. Promotions/Services. Allows you to receive information and activate current MTS marketing promotions, as well as connect additional services for your phone;
4. Horoscope for today, tomorrow, the day after tomorrow, subscription to a horoscope;
5. Play - games;
6. Download - games, melody, video, pictures;
7. More - weather, jokes, aphorisms, exchange rates, tests and much more.

USSD requests life:)

*105# - information about the expiration dates of internet packages, SMS packages, video calls, bonuses, free minutes.
*115# - information about the current tariff plan and phone number.

life:) USSD requests for independent operations:
*100*card code# - replenish personal account using recharge cards;
*110*1# - switch to the tariff plan;
*110*2# - add a service;
*110*3# - add/remove service package;
*110*5# - add/remove a tariff Internet service;
*110*6*1*1# - add/remove tariff SMS service;
*120*1# - use the "Balance transfer" service;
*120*2# - use the "Call me" service;
*120*6*1# - add/reject the "Voice mail" service;
*120*6*2# - add / refuse the service "Who called?";
*120*6*3# - add/unsubscribe from the "Online Again" service;
*120*7# - add/reject the Caller ID service;
*120*8# - add/reject Call Barring service;
*120*9# - set/change password;
*150# - perform operations with your favorite numbers.

The use of the USSD menu is free. The mobile operator's system, as a rule, warns of possible one-time costs for changing the tariff plan or connecting services.
To use a USSD request, type the required combination of keys on the phone keypad and press the "Call" key, after which the phone will display the final answer to your request or offer a list of further possible operations.
Please note that in some cases, actions using USSD requests may affect the balance of your phone number. If you have questions about the actions in the USSD menu, you can get all the additional information on the official websites of mobile operators or in the offices of their representative offices.
Also, when using some USSD commands, there are other conditions that depend on your tariff plan and other factors.
The USSD menu is based on the official websites of velcom mobile operators. by, privet. by, mts. by, life.com.by.

We have tried to collect the most frequently asked questions of our subscribers and the answers to them. If you have a question, the answer to which you did not find in the list, you can ask it using a special form.

• click "Save" - ​​the file will start downloading to your computer
• run the file with the software and click "Start"

During the update (it will last about 5 minutes), do not turn off or restart the computer, do not remove the modem from the USB port.

• After the process is finished, click "Finish".

If you get the error "To connect, you need to register on an available network" when connecting?

a) Install the modem in another USB port (If this is a desktop computer, then install the modem on the back of the computer).
b) In the 3G Internet program, check the network signal strength;

If you get the error "Connection failed (no network, low signal)" when connecting?

follow the suggestions below and try again:
a) Install the modem in another USB port (If this is a desktop computer, then install the modem on the back of the computer);
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);
c) In the 3G Internet program, select the profile corresponding to your tariff plan or "Mobile Internet" service package. If it doesn't exist, create it manually using the instructions above.
d) In the 3G Internet program, check the network signal strength;
e) Manually specify the network in the 3G Internet program (Tools - Options - Network - Registration mode - Manual search and registration, then the Refresh button. After the program finds the velcom network, select this network and click the "Register" button);
f) Test the modem on another computer.

If you get a "Connection failed" error when connecting?

follow the suggestions below and try again:
a) In the 3G Internet program, you need to check the Internet profile and select the appropriate one for your tariff plan or the “Mobile Internet” service package;
b) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS).
c) Test the modem on another computer.

If, when connecting, an Internet connection is established, but there is no data exchange with the Internet?

follow the suggestions below and try again:
a) In the 3G Internet program, check the connection type (Tools - Options - General - Connection type). If NDIS is selected, select RAS (modem). If RAS (modem) is selected, select NDIS);

c) Test the Internet through another web browser;
d) Check the modem on another computer;
e) Try temporarily disabling the anti-virus program (anti-virus may block the connection);

If you get a "Device is disabled or not available" error when connecting?

follow the suggestions below and try again:
a) Install the modem in a different USB port (If this is a desktop computer, install the modem on the back of the computer).
b) Test the modem on another computer.

If you receive an error "619/628" when connecting?

follow the suggestions below and try again:
a) Check your balance for cash;
b) In the 3G Internet program, select the profile corresponding to your tariff plan or "Mobile Internet" service package. If there is none, create it manually using the instructions above;
c) Remove the SIM card from the modem and put it back into the modem;
d) Reinstall the 3G Internet program;
e) Test the modem on another computer.

If you receive an error "633" when connecting?

follow the suggestions below and try again:
a) Restart your computer;
b) Install the modem in another USB port (If this is a desktop computer, then install the modem on the back of the computer);
c) Test the modem on another computer.

If you get the error "Dialing through the operator or manually" when connecting?

If the error “Dialing through an operator or manually” appears during connection, then follow the recommendations below and try again:
a) It is necessary to uncheck the box "Dialing through the operator" on the Advanced tab in the Network connections folder

• FOR Windows XP: START - Control Panel (Settings - Control Panel) - Network Connections;
• FOR Windows 7 (Vista): START - Control Panel - Network and Sharing Center - Change adapter settings);
• FOR Windows 8: Keyboard shortcut WIN+X - Control Panel - Network and Sharing Center - Change adapter settings)

If the error "720. There are no PPP network control protocols configured for your connection, or the appropriate network protocol has not been installed"?

This error may occur after changing the network protocol during a software update, please follow the guidelines below and try again:
a) Try to perform System Restore if it has not been disabled;
b) Try to find ways to resolve this error on the Internet yourself;.
c) Try reinstalling the operating system.

D-Link DWM-157

• in the dialog box, select the location on your computer where you would like to save the file with the software
• click "Save" - ​​the file will be downloaded to your computer
• unzip it and run from the folder “ZTE MF180” the file “setup.exe”

During installation (it will take about 5 minutes), do not turn off or restart the computer, do not remove the modem from the USB port.

How can I add a subscriber's number to the "Black List"?

If this function is provided by your telephone, you can use it by referring to the phone manual. Company A1 does not have the Black List service.

How can I check if my Personal Account is connected?

You can check the availability of the service by dialing USSD *141*3*6# call

How can I connect my Personal Account?

Subscribers who signed contracts after December 21, 2010 are granted access to the Personal Account automatically. If you have disabled the service, you can enable it:

Step 1: Dial USSD from your phone *141*3*6# call
Step 2: Reply with the PUK1 code of your SIM card
Step 3: register on the website https://my.a1.by

Connection is also possible by contacting the company:

• by calling the contact center 150 (you must give the access code)
• in sales and service centers (have a passport with you)
• at sales and service points of attorneys (have a passport with you)

How can I get the password for access to the Personal Account?

You can get information about the password you are using by sending USSD *141*0# call.

If you use Video Surveillance, Satellite Monitoring, WEB Easy, WEB 2.5, WEB 4.5, Non-stop 7.5 tariff plans, then the PUK1 code of the SIM card is used as a unique password.

Possibility to use PUK1 SIM-card as a password for subscribers of other tariff plans is provided at A1 sales and service centers or attorneys' sales and service points (on the basis of an application and an identity document)

I want to change my plan. When will the tariff plan change?

Changing the tariff plan happens automatically within 24 hours after you have left the application. Please note: if at the time of processing the application for changing the tariff plan, the number is disconnected from the company's communication network due to debt or as a result of using the Pause service, then such an application will not be processed. After the restoration of the service / deactivation of the “Pause” service, you can, if necessary, create a new application for changing the tariff plan.

How can I assign/change a "favorite" number?

Client served according to tariff plans A1 assign/change "favorite" number can:
1) using USSD *141*3*3# call and then follow the prompts on the mobile phone screen
2) with the help of CCIS

Client served according to tariff plans HEY(if available):
1) using USSD *126*7# call
2) with the help of CCIS

You can view the assigned “favorite” numbers, if necessary, change or add them by dialing USSD from your phone *141*3*3# call, and then follow the prompts on the mobile phone screen.

I do not want to listen to your commercials when calling 150. How can I disable this service?

For connecting the service Roaming Vacation» a one-time fee is charged, which is debited within 24 hours after service connection from the balance in a single amount according to the company's tariffs.

For using the service Roaming.Business» a monthly subscription fee is charged, which is charged within 24 hours after service activation from the balance in a single amount according to the company's tariffs. If the subscriber has not deactivated the Roaming.Business service, the subscription fee for this service will be automatically debited from the balance as a single amount no later than the 5th (fifth) day of each month and reflected in the invoice for communication services of the month in which the debiting was made.

Regardless of the day of connection / change of service, a one-time fee / subscription fee is charged in full.

Important: "Roaming.Vacation" or "Roaming.Business" service can be activated no more than once in the same month. This takes into account not only the fact of connecting the service, but also its availability in the current month.

How are roaming calls charged?

Tariffication in roaming is carried out per minute, payment is made according to roaming tariffs.
The debiting of funds in roaming is carried out as information about accruals is received from roaming partners. The final billing may take place later than the actual use of services in roaming, therefore, a sharp change in the balance is possible.

Why does the cost of services (calls/SMS) differ between countries and between operators?

A roaming agreement is concluded between two mobile operators, respectively, each of the parties lays down its own conditions in it, sets its own tariffs. In addition, the cost of services provided in roaming (calls, SMS, Internet connections) may change as a result of fluctuations in the exchange rate of foreign currencies.

How are roaming calls charged if the phone number is forwarded to another number or to a voicemail number?

Unconditional forwarding is paid according to the tariffs of the A1 company, and forwarding with a given condition (for example, "Subscriber does not answer") - according to roaming tariffs: for incoming and outgoing calls.

Are the included minutes/megabytes/SMS/MMS spent in roaming?

How much will incoming SMS in roaming cost for me?

You do not pay for incoming SMS in roaming. The costs are borne by the sender of the message.

Do I need to change the SMS center number in the roaming phone settings?

No, it doesn `t need. The number of the SMS center both in Belarus and in roaming is the same for our subscribers: +375296009000.

How to replenish the balance abroad?

You can replenish your balance in roaming using express payment cards, SMS-banking service, various Internet payment systems.
express payment cards, you can use a USSD request by dialing *141*4# from your phone (provided that the network in which you registered supports USSD). After receiving a response to your request, you need to enter the 14-digit code indicated on the card. After activation, the balance will be automatically replenished. The express payment card can also be activated using the Personal Account on the website https://my.a1.by (menu item "Financial information/Payment by EO card"), through the a1-menu application in a mobile phone, and also by sending an SMS with the code express payment cards to 411 (or +375296000411). The cost of SMS is paid according to roaming tariffs;
- To replenish an account using SMS-banking, you should send an SMS to one of the service numbers (depending on the bank where you are served) indicating the type of operation, code for working with the service (password), payment amount, payment identifier, phone number. The cost of SMS is paid according to roaming tariffs.
Replenishment of the account is impossible for subscribers who have a barring of outgoing calls, or the provision of services has been suspended.
- You can also use internet payment systems. Detailed information about these services and the payment procedure is available, set up a modem and activate the "International roaming"/SMS roaming service.

Can I answer calls while the phone is in use for data transmission?

If you use the "Mobile Internet" service in the 2G network, you will be able to answer the call only if there is no data reception / transmission at the time of the call
If you use the "Mobile Internet" service in the 3G network, you can receive and make calls without interrupting your Internet session.
If you use the "Data Transfer" service, then you do not have such an opportunity. This is due to the peculiarities of the CSD technology itself.

What determines the speed of data transfer when working with the service "Mobile Internet"?

The speed of data transfer in the 3G network depends on: - the distance of the subscriber from the base station, - the density of urban development,
- local interference,
- speed of the subscriber,
- workload of the base station.
When working on the Internet, speed is also significantly affected by factors independent of the network A1:
- capabilities and/or limitations of the server from which data is downloaded;
- congestion of the Internet channel to the A1 network;
- the number of streams organized for downloading;
- setting the parameters of the TCP / IP protocol in the PC operating system;
- location of the subscriber: indoors or outdoors.
In addition, the speed limit is imposed by the equipment used by the subscriber.

I can't use the modem because. when establishing a connection, the modem issues: "Error 619".

The reasons for such an error when using a USB modem can be:
- a problem with the USB port on your computer (either at the hardware level or the modem drivers conflict with another application on your computer);
- errors when configuring Internet settings;
- the problem of your modem at the hardware level (faulty).

Recommended:
- make sure your computer's USB port is working properly by going to "system properties-hardware";
- connect the USB modem to another USB port on your computer;
- restart the computer and try to connect only after the operating system has fully loaded;
- disconnect the modem from all wires and reconnect, making sure that the wired connections are reliable;
- remove the modem drivers and their configuration, and then install them again; choose the right plan.

To rule out the above possibilities, try:
- connect the modem to another computer;
- connect a modem of another model to your computer.

What does "Error 678: The remote computer is not responding" mean?

This error occurs if:
a) When there are not enough funds on the balance sheet (balance is zero / there is a debt / the regular account has not been paid);
It is recommended to replenish the balance, and after the funds are credited to the account, turn off and restart the modem.
b) The modem is installed incorrectly.
It is recommended to try to reinstall the modem yourself,
In case of repeated failure, contact the sales and service center A1.

I cannot save the settings, the display shows: "Only 70 sets are allowed."

Delete all accounts in the configuration settings or update the phone software.

What does it mean: "Error 734: The PPP Link Control Protocol was terminated"?

This error can occur when there is insufficient cellular signal reception, an incorrectly entered username or password, an incorrectly written modem initialization string, or incorrect security settings. Also, the reason may be the inclusion of software data compression, data compression by the modem, error handling by the modem, and it can also be checked in the "Use IP header compression" field in the properties of the TCP / IP protocol. Also, error 734 may occur due to non-activated Internet access on the subscriber number.
Recommended:
- move the phone to another location (if possible, closer to the window),
- check the name and password in the modem properties,
- character-by-character check the modem initialization string:
AT+CGDCONT=1,"IP","web1.a1.by" for basic Internet access;
AT+CGDCONT=1,"IP","web2.a1.by" for WEB 25 package;
AT+CGDCONT=1,"IP","web3.a1.by" for WEB 250 package;
AT+CGDCONT=1,"IP","vmi.a1.by" for WEB 500, WEB 750, WEB 1500, WEB 3000, Non-stop packages;
AT+CGDCONT=1,"IP","wap.a1.by" for A1 WAP package;
AT+CGDCONT=1,"IP","web.a1.by" for A1 WEB package;
AT+CGDCONT=1,"IP","plus.a1.by" for A1 WEB PLUS package;
AT+CGDCONT=1,"IP","wap..
- in the modem properties, disable error handling by the modem and data compression by the modem, disable software data compression in the PPP settings, disable software compression of IP headers in the properties of the TCP / IP protocol.
- check the port speed for the modem in the modem properties (usually it is 57600 kbps or 115200 kbps for models of 2005 and later, higher values ​​are possible).
- in the connection properties, in the "Security" tab, select "Normal" (recommended settings), and in the "Used during verification" field, select "Insecure password".

What is the CLICK service and what are its benefits?

CLICK is a service that allows you to automatically receive interactive infotainment messages on your mobile phone in standby mode.
CLICK makes it possible to learn about the promotions of A1 company, participate in quizzes and surveys, keep abreast of economic, business, cultural, sports news, clarify current exchange rates and weather forecasts, get acquainted with the poster of events, receive congratulations, advice from stylists.
The service is available to all subscribers of the company whose SIM-card contains STK-application CLICK and the CLICK service is activated.

How much does it cost to activate/deactivate the CLICK service?

CLICK service activation is free of charge and is provided without a subscription fee. All incoming messages are also provided free of charge.

Attention! Ordered content is paid! The cost is indicated in the menu item "More", which contains free information. Access to the WAP resource is charged separately and depends on what service is used to order media elements ("Mobile Internet" or "Data Transfer"). In roaming, provided that the "Mobile Internet" or "Data Transfer" service is used, access to the WAP resource is charged at roaming rates.

How much does it cost to change a mobile operator while keeping a phone number?

When connecting to the A1 network with his own number, the subscriber makes an advance payment according to the selected tariff plan.

Can I change operators multiple times within MNP?

The subscriber has the right to use the "Number portability" service again not earlier than 90 days from the moment of the last porting.

I am 16 years old, can I, without my parents, connect to the A1 network?

Company A1 enters into contracts for the provision of telecommunication services with minors aged 14 to 18 years with the written consent of their legal representatives: parents, adoptive parents or guardians. When concluding an agreement, a prerequisite is the personal presence of a minor and his legal representative with passports and a document confirming the right of an adult to approve the conclusion of an agreement (a mark in the parent's passport, a child's birth certificate, a document of guardianship). You can conclude an agreement on the provision of PRIVET services from the age of 14 if you have a passport without the presence of legal representatives (on your own).

Why didn't they give me a printout of my driver's license calls?

Detailed information about the calls of the subscriber is provided by the company either directly to the person who has entered into an agreement on the provision of telecommunication services, or to his authorized representative in the presence of a power of attorney. It is possible to make sure that a citizen who has applied to the A1 sales and service center is really a client with whom a room service agreement has been concluded, only upon presentation of an identity document. According to the Decree of the President of the Republic of Belarus No. 294 of June 3, 2008. "On Documenting the Population of the Republic of Belarus" identity documents are: a passport of a citizen of the Republic of Belarus; residence permit in the Republic of Belarus; refugee certificate. Other documents issued by the competent authorities of the Republic of Belarus, including a driver's license, do not have the status of an identity document.

If redirection goes from your number to subscriber number A1, you pay as an outgoing intranet call.
- When forwarding to a number belonging to another mobile network, you pay for the call as outgoing to other networks according to your tariff plan.
- Forwarding to voicemail number is free in A1 network.
Please note: in international roaming, in case of set forwarding (including to a voicemail number), you pay for both incoming and outgoing calls according to roaming tariffs. In the A1 network, the forwarded call is charged as an outgoing call from your number in accordance with your tariff plan and forwarding direction.

How much will a call from a landline phone to my mobile phone cost?

You can find out the cost of a call from a landline phone to a mobile phone on the website www.beltelecom.by or by dialing 164. These tariffs are formed by RUE Beltelecom.