Personal Area. Full list of USSD requests for A1 (velcom) subscribers

USSD requests are a simple and fast way to get the necessary information from the mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember all of them. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the state of the balance at the time of the request
Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee
Information about the amount of the monthly payment, the balance of the amount for paying for the goods in installments and the date of completion of the write-off of contributions
Remaining of included minutes of velcom service international 100/250, remnant of Internet traffic of “ITV velcom” service package
Information about the amount payable on the last issued invoice, for clients working without prepayment
Information about the number of minutes of outgoing calls made within the Closed Subscriber Group (CAG)
The total number of minutes used when calling the "favorite" number (tariff plans "Pair", "It's time for couples")
Ability to quickly disconnect communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the "Privetik" tariff plan (available to velcom subscribers whose number is assigned as "favorite" by the subscriber of the "Privetik" tariff plan)	101Subscriber number Hello#
"Waiting for a call": the subscriber whose number was specified will receive an SMS-notification with a request to call you back with your number.	131Company subscriber number#
Replenishment of the account with an express payment card
Change the postal address for delivery of invoices to e-mail
Repeat invoice for the closed period by e-mail
Refusal to receive invoices

Information and service management:

Operation	USSD request
Information about subscriber's connected services
Information about the list of services available for connection
Phone number and plan information
Tariff plan change
Information about your number in international format

Setting / canceling the ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling the ban on the use of conditional forwarding in roaming
Connecting minute packages to all networks
"Connected again": all velcom subscribers who called you when you were unavailable or your phone was busy will receive an SMS notification when you are connected again
Providing the opportunity to work without prepayment
Switching to prepaid work
Activation / deactivation of the service "Stopitsot" (available to subscribers of tariff plans "Kedy", "Polukedy")
Activation / deactivation of the service "Anti-detector"
Activation/deactivation of the Melofon service

Connection/change of "favorite" number (not available on the tariff plans "Own network", "BUSINESS.PRO", "BUSINESS.PRO.WEB")
Activation/deactivation of the "Pause" service
Connecting / disconnecting CCIS
Obtaining an ISSA password
Connection/disconnection/change of the package within the framework of the service "Director's package" for the tariff plan Manager+
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Obtaining settings for the Mobile Internet service, MMS, streaming video ("Mobile TV"), all available
Receiving test MMS
Activating/deactivating the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application for changing the Mobile Internet service package
Enable/Disable MMS
Information about the connected "Mobile Internet" service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next debit of the package cost
Information about the provided static IP address
Enabling/disabling the Anti-Virus service
Enable/disable Firewall service
Activation/deactivation of the "Children's Internet" service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Activation of "Roaming.Vacation", "Roaming.Business" services
Deactivation of "Roaming.Vacation", "Roaming.Business" services
Information about roaming partners
Validity period of Roaming.Vacation, Roaming.Business services

1999 - the company starts commercial activities under the velcom brand.
2000 – velcom GSM communication appeared in all regional cities of Belarus.
2007 - velcom communication became available to the entire urban population of Belarus.
2007 – velcom became a part of A1 Telekom Austria Group.
2008 - the company changed its logo and name to Unitary Enterprise Velcom.
2010 – the company started rolling out a 3G network.
2014 – VOKA interactive television appeared in the company's service portfolio.
2016 – the company built and put into operation one of the largest solar power plants in Belarus.
2016 - The upgrade of the existing 3G network was launched by adding the more advanced UMTS-900 to the UMTS-2100 format.
2016-2018 – the company began to actively develop in the fixed Internet market, following the strategy of integrating existing networks (connecting the networks of Atlant Telecom, TeleSet, Garant in Gomel and Vitebsk, etc.), as well as building its own high-speed Internet access networks on Ethernet and GPON technologies
2017 – velcom became the first mobile operator in the world to launch a fully virtual mobile network core into commercial operation.
2017 – velcom data center, one of the largest data processing center (DPC) in Belarus, started its work in Minsk.
2017 - the company launched the country's first narrow-band NB-IoT (Narrow Band Internet of Things) network for the Internet of Things in Minsk. By 2019, the technology became available in all regional cities of Belarus.
2019 - the provision of mobile Internet services using 4G technology began in the network of the infrastructure operator beСloud in Minsk and the Minsk region.
2019 – the company announced its repositioning on the market and began to use the dual brand velcom | A1.
2019 - the company completed the transition to the A1 brand and changed its name to Unitary Enterprise "A1".

A1 company provides mobile communication services of GSM 900/1800, UMTS 900/2100 (WCDMA/HSDPA/HSUPA/HSPA+) and 4G (LTE, in the network of the infrastructure operator beСloud) in Belarus. Subscribers have access to a full range of basic services, as well as additional services. HD-format calls and high-speed Internet are available in the territory where 99% of the country's population lives.

Also, A1 is one of the largest private operator of fixed Internet access in Belarus, providing subscribers with high-speed Internet access based on its own fiber optic network using Ethernet and GPON technologies. At the same time, a range of services for organizing Internet access via an individual fiber line is provided for legal entities.

The active development of the network took place in 2016-2018, when subscribers of the providers Atlant Telecom (Minsk), Aichyna Plus (Minsk), Belinfonet (Minsk), Garant (Gomel and Vitebsk) joined the operator's network, "Summit" (Polotsk), "Ranak Media" (Svetlogorsk) and partly "Business Network" (Minsk).

In September 2017, A1 launched its own data processing center (DPC) in Minsk. The data center occupies an area of 7.5 thousand square meters and today is one of the largest and most modern in Belarus.

The data center is designed for 800 server racks and has its own optical ring - 43 kilometers of network with a bandwidth of 1 Tbps. The A1 data center has an international Uptime Institute (UI) certificate for Tier III fault tolerance in the Design and Facility categories, a PCI DSS certificate confirming the security of customer infrastructure and protection of payment card data, as well as an ISO 27001 information security certificate, confirmed by one of the most authoritative standardization organizations British Standards Institution (BSI).

A1 provides a video service under the VOKA brand. The service is available using IPTV technologies in the A1 and OTT networks through the network of any operator in Belarus.

In 2018, the VOKA service began to receive its own media content: sections “Our Football” and “Our Hockey” with broadcasts of matches with the participation of Belarusian clubs and teams, live broadcasts of concerts, music festivals, conferences and forums, as well as broadcasts of cybersport tournaments in esports section. In the VOKA SHOW section, reviews, mini-reality and TV shows created exclusively for the platform are available. In addition, one of the key areas in the work of VOKA is the creation of Belarusian-language content.

In 2019, the country's largest library of content in Ultra High-Definition (4K) appeared in the VOKA video service, and is also implementing large-scale social educational projects.

A1 is also committed to helping Belarusians rediscover their heritage: traditions, history, culture and other elements of national heritage. The company pays special attention to the most important Belarusian artifacts, such as the Belarusian language, national art and corners of untouched nature.

Registration of a Personal Account with the mobile operator Velcom provides an excellent opportunity for all subscribers to independently control their funds spent on cellular communications, install applications that are beneficial and convenient for them, and many other opportunities.

Registration of a personal account Velcom (Velcom)

Registration of the Personal Account begins with the fact that it is necessary to enter the address of the telecom operator http://internet.velcom.by. and go to the official registration page of the operator's personal accounts. Enter your phone number and you should receive an SMS with a temporary password for the first login. This code is valid for 1 hour. Next, you need to go to your account and change the password combination. This password is permanent - valid for 1 year. This completes the registration. Now you have a Personal Account in Velcom (Velcom).

Login to Velcom Personal Account (Velcom)

To go to the Velcom Personal Account (Velcom), you need to go to the login page https://my.velcom.by/, enter your phone number and password.

Password recovery from the Personal Account

If you have forgotten your password, you can request a new one. To do this, on the login page there is a section "Forgot password". It contains instructions on how to proceed in order to obtain a password. So, you need to dial the short number *141*0# and make a call. Then dial a password 5-10 digits long. After you confirm the correctness of the actions performed, you can use the temporary password and use it to log into your Personal Account.

What is useful in the Personal Account

In the Personal Account, each subscriber can perform many different operations, in particular: check the balance, clarify the traffic, tariff plan, change the tariff if necessary or disconnect it, check the balance of minutes and bonuses, connect the Internet.

Velcom is one of the most popular mobile operators in Belarus. This is due to the fact that it offers many favorable rates. Some users forget which tariff they have chosen. Today we will tell you how to view your Velcom tariff plan.

Ways to find out your Velcom tariff

There are several ways to find out your tariff plan. We have prepared a short guide for each of them. It describes step by step how to use one or another method correctly.

USSD request

Each operator provides the ability to manage the number thanks to USSD requests. These are commands, by entering which the user can find out the tariff plan, mobile number, balance, and so on.

To find out the current Velcom tariff:

Open the keyboard on your smartphone or tablet.
Dial a simple combination *141*2*1# .
Click the Call button.

An SMS message will be sent to your number, which will contain the name of the tariff plan and phone number.

Call to short number

Some people are better at assimilating the information they hear. For such, the operator offers a voice service. To use it, you need to dial the short number 411 and press the Call button. The robot will answer you. Navigation through the sections of the service is carried out by buttons. You just need to listen to what the automatic system says and press the desired number. If something is not clear, right there you can contact the operator and ask him a question of interest.

Internet Assistant

Another way to find out the tariff plan is to use your personal account. This method works both from the phone and from the computer. All you need is internet. The method itself does not require much time. If you have not registered with the LC, you will have to do this.

Registration in a personal account

How to enter

To log in again, go to the main page of the LC. Then open the "Personal Account", there, in the special fields, enter the phone number and password. After that, click the "Login to your account" button.

How to view fare information

Knowing the name of the tariff plan, you can easily find out the conditions for its operation. This is done through the official website of the operator:

Follow the link - velcom.by.
In the top menu, select the "Tariffs" section.
In the presented list, find your tariff plan, and study its conditions.

As you can see, it is not difficult to find out the name of your tariff. Use whichever method is more convenient for you.

Personal Area is a self-service system that allows the company's subscribers to receive information about their personal account, tariff plan and manage their services. Clients have the ability to grant authorized subscribers special rights to manage the services of other subscribers of the client. Assignment to subscribers of the access rights "Administrator of the Personal Account" (hereinafter - the administrator) and "Supervisor of the Personal Account" (hereinafter - the supervisor) is made at the request of the client. Assigning an administrator to subscribers is available only for corporate clients.

Actions performed by the subscriber/administrator/supervisor in the Personal Account are equated to actions performed by the client in accordance with and on the terms of the agreement.

1. Access to the Personal Account is provided automatically to all subscribers of the company.

USSD *141*0#;
PUK1 SIM-cards - for subscribers of Video Surveillance, Satellite Monitoring, Internet tariff plans (as an additional option, if the mobile device does not support USSD), for subscribers of other tariff plans who have activated this option in sales centers A1.

The password is valid until changed by the user.

3. To use the Personal Account, the subscriber needs to enter the phone number and password on the page https://my.a1.by/.

4. When working in the Personal Account, the following must be taken into account:

changes in the list of selected services take effect within 24 hours;
information about the state of the balance and the rest of the traffic is updated as the system receives data on the communication services consumed by the subscriber and payments made. When using the "International roaming" service, the calculation of the cost of consumed communication services is carried out upon receipt of the relevant information from roaming partners;
in the process of executing applications, funds are debited from the balance for the services provided in accordance with the current tariffs of the company;
subscribers served on a prepaid basis, the opportunity to connect additional services is provided if there is an amount of money on the balance sheet sufficient to pay for the cost of the connected service;
applications for connection/disconnection of services may be rejected if the service of the subscriber/client is suspended at the initiative of the subscriber/client or the company;
access to call details is provided after additional authentication;
in case of repeated changes in the invoice delivery address within a month, a regular invoice will be sent by the company to the last address indicated in the reporting period.

5. The time of inactivity in the system is 15 minutes, after this time the session will be terminated. All applications generated, but not completed at the time of termination of the session in the Personal Account, will be canceled. The subscriber is given the opportunity to initiate a new session.

6. Subscribers can independently manage access to the Personal Account (open / close access) using USSD *141*3*6#. To open access, you must specify the PUK1 code of the SIM card used.

7. Access to the Personal Account of subscribers / administrators / supervisors of a legal entity may be closed at the request of the organization. Administrators/supervisors can manage access to the Personal Account of the client's subscribers.

8. The Subscriber is fully responsible for the safety of the password. If the password is disclosed, the subscriber must change the password.

9. In case of loss of the SIM-card, the subscriber must contact the company's information service at 411 or A1 sales centers to disable the Personal Account.

10. The Company has the right to restrict the subscriber's/administrator's/supervisor's access to the Personal Account if there are grounds to believe that the subscriber/administrator/supervisor is committing an offense that causes damage to the company or third parties.

11. The Company has the right to introduce new services, change the nature and method of providing services that can be connected or disconnected by the subscriber through the Personal Account. Information about the changes is posted on the official website www.a1.by.

12. The Company has the right to unilaterally change this Procedure by publishing the changes on the official website www.a1.by

13. In everything else not regulated by this Procedure, the client and the company are guided by the provisions of the contract.