The connection to the server is broken, please connect to another one. What to do. The Sberbank application writes the connection to the server is broken. Sberbank Online: "The connection to the server is broken." What to do What is the connection with the server is broken

I can't log into Sberbank Online, what to do is a question that worries many users who cannot log into the application. Online makes it possible to manage your finances and use services remotely, which greatly simplifies the work of clients with the bank. But due to technical failures or problems on the part of the user, the system often denies access to the personal account.

Why can't I log into Sberbank Online?

There are several reasons why the operation to log in to Sberbank Online fails: loss of login data, installation malware, lack of SMS with a code and technical problems. Let's consider each problem and how to solve it.

Forgot password

If you cannot remember your login details Personal Area, then you can contact contact center by phone and tell the operator: "I can not enter Sberbank Online, because I forgot my password." To restore, you will need passport data and a code word.

You can restore forgotten data yourself. On the login page, click on the password recovery button and then just follow the instructions. You will need a phone number and card details.

If the system rejects the password or login entered on the site, then the problem may be in the incorrectly specified login information. What should be done:

check if the keyboard has an English layout;
see if the button is pressed Caps lock(it must be turned off).

Malicious software

The next reason why you cannot log into Sberbank Online from a computer is viruses.

To solve the problem, you need to clean your computer from malware. In order to exclude a similar situation in the future, it is recommended to put a high-quality antivirus program and avoid suspicious sites.

SMS do not come

After entering the login and password, the system asks for a code that comes to the user's phone number. One of the common reasons why you don't log into Sberbank Online is the lack of an SMS with a code.

There may be several reasons:

There is no access to the SIM card on which the personal account was registered. Check to which number you linked the card. The SMS with the code must be sent to this particular phone.
No network. Sometimes the reason may be a malfunction of a mobile operator or a lack of communication. In this situation, it remains only to wait for the connection to appear.
The phone memory is full. If you have accumulated a lot of SMS, then, probably, the message from the bank cannot reach due to lack of space on the phone. Delete unnecessary messages, and then the code will be sent to the number. If it doesn't arrive again, try requesting it again.
Sometimes SMS with a one-time password does not come simply due to a delay. In this case, the message will arrive, but with a delay.

If you cannot receive an SMS with a code due to the lack of a mobile phone at hand, then you can take a list of one-time passwords to enter your personal account through a Sberbank ATM. In it you can restore forgotten login and password.

Connection error

Another reason for not logging into Sberbank Online is technical problems. They can arise both from the side of the bank and from the side of the user.

In the first case, you will have to wait for the failure to be eliminated. The reason for restricting access to a personal account on the part of the user is often low speed the Internet or a malfunction of the Internet provider. In this case, you can log in from another computer or from your phone through a mobile bank.

Why can't I log into Sberbank Online from my phone?

There are several reasons why you cannot log into Sberbank Online from your phone:

Mobile bank disabled. This can happen for non-payment of this service. To unblock it, you need to replenish the card account, then the money will be automatically debited and the service will be activated again.
No connection: Internet is disconnected, no signal. In this case, you need to replenish your account (if the Internet was turned off for non-payment) or wait for the network to appear.
Application on mobile phone has not been updated for a long time. You need to download the new version.
The SIM card has been restored. If, due to loss or damage, you restored your SIM card, then access to your personal account will be limited. To solve the problem, you need to contact hotline jar.

Also the problem may be in wrong work applications. To access your account, you can go to Sberbank Online from your phone through a browser.

Where to go to restore access to Sberbank online?

If you have lost your username or password, you can recover it using one of these services.

When I try to enter the Sberbank Online mobile application, the client gives an error “The connection to the server has been dropped. Connect to another network "... My Internet is fine, it's 100%, since I immediately go to any sites, including any section of the Sberbank site.

The problem is observed on both Ios and Android. In this article, the Sovetbati website will tell you how to fix the failure "The connection to the server is down. Connect to another network. "

What does this error mean?

Changes are made to the Sberbank Online mobile application almost daily, new functions are added, and the protection system is being improved.

Perhaps the problem is an outdated version of the application;
The second version is a mistake made by Sberbank programmers;
The third option is the problem with mobile internet, the quality of the connection very often jumps;
The fourth option is technical work on the bank's servers;
The fifth option (almost unrealistic) is a problem in your wi-fi or Ethernet network, if you try to access the Internet bank from work, then local system administrators can block access for personal reasons.

If anyone has forgotten what the error looks like

How to fix the error

Go to the application manager, find the Sberbank application, delete the cache and all data and then delete the application itself;
Go to Google play Market or App Store and download latest version applications. Do not download from questionable sources, as it can be dangerous;

Error "The connection to the server has been broken. Connect to another network ”the developers of the application know, the developers assure us that the error will be corrected one of these days. If reinstalling the app didn't help you, I recommend that you update the firmware on your smartphone or do a factory reset from the manufacturer.

Sberbank is not the first time to mow, not so long ago, due to a failure, they automatically connected the service "piggy bank savings account" and money was transferred there. Here is such a bank, but what can you do, everyone can be wrong.

Personally, I, and millions of other users, also appreciated the convenience of the application for mobile banking"Sberbank Online". With it, you can quickly pay for services, bills, transfer money to an account of a client of Sberbank. But what to do if you get the error “ The connection to the server has been dropped. Connect to another network "... The error can appear both in the Android version and in the iOS application.

What does it mean, "the connection to the server is broken"

The Sberbank Online application works with clients' funds, which means that its safety is paramount for developers. It is important that hackers cannot intercept traffic between the bank and the application, or attack the application using injections, replacing information with the information they need. This is especially true for Android devices. That is why the Sberbank application is designed so that any suspicious activity will immediately terminate its work.

Cause of the "Connection Lost" error and how to fix it

it is possible that your version of Sberbank Online is out of date. Go to the GooglePlay app store and install the latest version of the program
Connect to a more stable internet connection such as Wi-Fi if you are using mobile internet. Or switch your mobile phone to work in 4G networks. (provided that your device supports them and they are in your locality).
Try changing your Wi-Fi hotspot to a secure one. Sometimes Sberbank Online refuses to work in an unprotected network and gives a "Connection broken" error.
Uninstall the Sberbank Online application, and also clean all traces with a special cleaner, for example CCleaner. Reinstall the program.

Lack of access to a personal account in Sberbank Online from a computer or phone limits the ability to use all Internet banking services. There are several reasons why a user cannot log in to the system. To solve the problem, you need to check all the data and make a couple of calls. In the most difficult situations, it will be necessary to clean the PC from viruses or change the pin-code of the card.

Simple solutions to a complex issue

Users often ask themselves the question: I can't log into Sberbank Online - what should I do? Methodically work through possible causes, starting with the simplest ones. Access to the system is open to all cardholders after registering on the official website (for PCs, Android phones, laptops) or in the special Sberbank Online application (for smartphones). After authorization, the user generates a check in the bank terminal, where the login and password for entering are indicated.

To confirm transactions, including entering your personal account, you can generate a check with one-time passwords if the mobile bank is not connected or the user does not want to activate this service.

Also on home page there are forms for password recovery and new user registration.

Perhaps the causes of the problem are very simple:

Incorrectly entered input data: username / identifier and password. Check your keyboard layout and language.
Low speed of the Internet, while the user will not be able to log in to the system. Check the service and go to Sberbank Online from your phone, log in from your smartphone, tablet or PC connected to another network (for example, via a modem).
Lost input data. Restore them through the Sberbank terminal.
Technical work on the bank's website. Today, large sites are visited by many users, which creates a load on the resource, this can also be one of the reasons for the failure. Try logging into the system after a while, or contact the help desk employee to find out the reason.
The password was changed after the first login. When a user logs into his personal account for the first time, the system offers to change the password. Restore forgotten password it is possible through a special reset form or by calling the Call Center, but at the same time you need to name the secret word (it is registered when the card is issued and indicated in the documents) and passport data.
Malicious software. After installing various programs or extensions for the browser, it is possible that a crash or a virus download is possible. If the user recently updated the software or copied unverified files, it is recommended to clean the system and restart the computer / phone. Use only licensed antivirus software!

Pay attention to information messages when you make transactions in Sberbank Online.

When system messages from number 900 do not come

Without a system SMS code, you can enter the personal account of a bank client only using one-time passwords, the reason for this is the two-level degree of protection of personal data. When connecting the Mobile Bank, the user specifies the contact number cell phone, which receives system or informational SMS notifications from number 900. Subsequently, users can change the current number, add an additional or deactivate one of the installed ones.

If SMS does not come, you can print a check with one-time passwords through the bank terminal, which are used to confirm the entry. Updated version software terminals and ATMs may request the number or series of the cardholder's passport when generating passwords.

Lack of system code is a serious problem that requires an urgent solution. There are a number of reasons why SMS is not received:

Lack of network. Reboot your phone.

Memory full. The solution can sometimes be the most commonplace - check if the memory of incoming SMS is full. Also check if messages come from other phones, maybe the problem is in the device itself.
SMS delay. If the site contains preventive work, system messages may arrive late.
Negative balance on the card. There are two tariffs mobile bank: free economy and advanced paid. When there are not enough funds on the card for the next payment, the service is not provided to the client.
Change of the current number. After changing personal data, including cell phone number, to update information base it takes two or three days, sometimes an increase in the term is possible.
Technical work on the bank's website or at a cell phone operator. You can find out about the planned preventive work by calling a single reference phone.

The official website of Sberbank recommends that customers solve such issues personally in all cases, except for recovering their username and password. In this case, the client will not only find out the reason, but will be able to make changes or, with the help of a specialist, make the necessary settings.

I can't enter my Sberbank Online personal account, what should I do?

Very often, users of the system are faced with the problem of entering their personal account. Why can't I log in? There may be several reasons.

1. Perhaps you are not yet registered in this program from Sberbank, and enter the wrong password. The solution is simple - register in the system.

If you are already registered with Sberbank Online

2. You may not have confirmed your registration yet. Solution - confirm registration by SMS or by phone call.

3. Perhaps you enter your username or password incorrectly... Solution: specify the password, check the keyboard layout and font case (lowercase or uppercase, change with the Caps Lock key).

4. If you forgot password to login, you can restore it. To do this, go to the page with the password recovery form in the Sberbank Online system. Another way is to change your password by calling on the phone. The third way - just register again and get a new username and password. This method is not the most suitable if you have been using the Sberbank Online system for a long time and you already have a lot of filled data and templates. You will have to re-do something from this. Do not forget to complete at least one of any transactions with your personal account, which will require confirmation by calling the bank's call center in order to remove all restrictions in your personal account.

5. Perhaps yours Sberbank Online account is blocked... This happens quite often, for example, if you don't update your antivirus. Call us by phone to find out if there are any restrictions on the work of your personal account. Please note that recovery account may take several days or even weeks, and will require several calls to different bank services. At the request of the bank security officers, you may need to update your antivirus or install a new Internet browser.

6. Error 500- the bank's server returns an error 500 (Server Internal Error), which means that the server could not process the request for some unknown reason. For example - overloading the bank's servers due to various unforeseen situations, possible hardware or software updates, any emergency situations, or, for example, international DDoS attacks (a large number of identical requests from many servers around the world in order to overload the server, as it was already more than once), which is now quite common in the world. In this case, you just need to wait a while and try to sign in again.

7. Error Required parameter mobileSdkData not specified - if this message is displayed when you try to enter the mobile application, then the problem is not in your account, and not in the application - the problem is operating system(Android, MIUI, etc.). The solution is very simple - check the update of your firmware - wait for it to appear - and update the system on your device (in Android, this is the menu Settings -> Update). Practice has shown that this error disappears with such actions. If this does not help you - try to rollback mobile app before previous version(menu Settings -> My Apps)
Other possible reasons are -

The reasons why I can not enter "Sberbank Online" from the phone

Login to the mobile application "Sberbank Online" for the first time
Let's consider the sequence of actions when you first log into the system, if you have just installed the Sberbank Online mobile application and have never opened the application and logged in.
The first thing to do is to enter your username or ID from the check. As soon as you enter the data - the arrow button forward turns green. Click on it to continue.

You will receive an SMS message with a special code to confirm that you are logging into the system from your phone. The next application window will look like below.

In this case, there is no need to open correspondence and look for a new SMS message. As soon as an SMS message with a code arrives, the code digits will be automatically substituted in the code entry window in the Sberbank Online application. A button with a green checkmark icon will appear at the bottom right as shown below - click on it to continue.

If the code has been verified and accepted by the system, which confirms that this is your phone, and in it you open the Sberbank Online application, a new window will open as shown below. In it you need to enter a 5-digit code to access your personal account from the mobile application. Come up with a code, write it down or remember it and enter it in the input field.

After that, your personal account in the Sberbank Online system will open and you can begin to get acquainted with its capabilities.

Logging into the Sberbank Online mobile application is not the first time
If you are logging into Sberbank Online not for the first time, then the login algorithm is as follows. You open the Sberbank Online application, a window opens as shown below - you immediately need to enter the 5-digit code that you invented and asked when you first entered Sberbank Online.

When you enter the 5-digit code and press the button to continue, if the outcome is successful, you will immediately open the Sberbank Online personal account window with all its capabilities. And also an SMS message will immediately come that the system has been logged in. If you are not logged into the mobile application and the message "Attention. You entered the wrong code. Please try again.",

... then the possible reasons could be:
- Invalid code - check your code and try to sign in again;
- try to execute on the official website of Sberbank of Russia to confirm that everything is in order with your account;
- if nothing works - your account is most likely blocked - call Russia for an explanation of your situation. After unlocking your account, the login to your personal account should be performed without errors.

In addition, you can try not to immediately contact the support service, but first clear your phone of unwanted third-party software, reset the phone settings, clear the cache memory, and reinstall the Sberbank Online mobile application. It is quite possible that your account is not blocked, and the entrance to your personal account of the Sberbank Online system will work again.

It happens that users of the Sberbank Online system https://online.sberbank.ru/ encounter difficulties when entering their personal account and see on the monitor the inscription “The connection to the server is broken. Connect to another network. " In such a situation, authorization fails, and attempts to refresh the page or restart the mobile application do not change anything.

Causes of the problem

A similar complexity can arise with equal probability when entering from mobile device and with stationary computer... There can be several reasons for this situation, and they do not always depend on client errors.

All reasons can be divided into two categories: technical and user-related. In addition, the Sberbank Online application does not always work stably. The most common problems and their solutions are listed in the table.

The cause of the problem	What needs to be done
Login and password entered incorrectly	Check identifiers (Latin layout must be enabled and case-sensitive).
The user has forgotten the password to enter the personal account	Use the password recovery form or contact support.
Registration was not completed correctly, not confirmed or out of date	Confirm registration using a password from SMS or register in the system again.
User profile locked	Contact customer support, update your antivirus.
An outdated version of the program is installed	Update the mobile application for the platform used, launch the update of the Sberbank Online service on the PC.
Deprecated identifier used	Use an ATM to get a new one.
Internet connection problems, low signal strength	Restart the device, reconnect to the network, contact the technical support of the Internet service provider.
Computer problem	Clear the cache or run the program in another browser, update the antivirus.
V background any application is running that blocks access to Sberbank Online	Close all running programs and restart the application.
Incorrectly set date and time on the user's device	Check date and time, sync if necessary.
Unsecured networks	Make the necessary changes to Wi-Fi settings connections.
Error 500 - Internal Server Malfunction, DDOS Attack	Try to authorize again after a while.
Engineering works	Call support for details.

Service specialists have access to all data and will assist in solving many issues. To obtain information, you will need to describe the problem to the operator and provide the contact information of the user.

How to fix the problem

To get rid of the error “The connection to the server is broken. Connect to another network ”, you can take the following actions:

Check the date and time set on the device. If deviations are found, synchronize.
Check if the Caps Lock key is enabled and which keyboard layout is being used.
Check your internet connection, the channel should work stably. It is not recommended to use public networks to enter the Sberbank Online application.
Change the browser or change the profile in it, you may have to download current version Internet browser.
Clear cache and delete cookies.
Update the mobile application to the latest version.
Check if the antivirus is working correctly on the device. Perform a full scan with antivirus software.
Reinstall the Sberbank Online program on the device. After installation new program authorization in your personal account will be required.

Personally, I, and millions of other users, have also appreciated the convenience of the Sberbank Online mobile banking application. With it, you can quickly pay for services, bills, transfer money to an account of a client of Sberbank. But what to do if you get the error “ The connection to the server has been dropped. Connect to another network "... The error can appear both in the Android version and in the iOS application.

What does it mean, "the connection to the server is broken"

Cause of the "Connection Lost" error and how to fix it

it is possible that your version of Sberbank Online is out of date. Go to the GooglePlay app store and install the latest version of the program
Connect to a more stable internet connection such as Wi-Fi if you are using mobile internet. Or switch your mobile phone to work in 4G networks. (provided that your device supports them and they are in your locality).
Try changing your Wi-Fi hotspot to a secure one. Sometimes Sberbank Online refuses to work in an unprotected network and gives a "Connection broken" error.
Uninstall the Sberbank Online application, and also clean all traces with a special cleaner, for example CCleaner. Reinstall the program.