Blizzard battle net app won't install. Checking the Secondary Logon Service

When Battle.net won't install games, it's obviously an indication that something is wrong either with Blizzard's software or something is wrong with your computer. For the most part, Battle.net relies on a program called Agent that serves the purpose of downloading/updating installed games.

Unfortunately, many Battle.net users report that this utility, ie. Agent loses the ability to download any content from Battle.net services or install games. Because of this, the Battle.net client simply loses its functionality, and you are left with a broken heart.

However, you should not worry, because in this article-guide we will tell you how to “fix” Battle.net, the Agent process and make the client download and install toys again, as he, in fact, should do.

Method #1 Restart your computer

We will start, of course, with simple action you can do is restart your computer. This step will simply restart the Agent process, which may fix the crash. Try restarting your system and your Battle.net client may be able to download and install games again.

Method #2 Switching to a wired Internet connection

We all know that the wireless connection to the network is rather unreliable and at times even unstable. Just the same, an unstable Internet connection may be behind the inability of the Agent process to start downloading the content you want from the Battle.net servers. If you have access to wired connection network, be sure to try switching to it and check for the problem. Often, many connection problems are solved in this way.

Method #3 Disable or remove all third-party security utilities

Third-party software or Firewalls may interfere with the Agent process, causing it to be unable to download and install games from Battle.net. If you think that the problem lies precisely in the conflict between the antivirus / Firewall and the Agent utility, then remove or disable it. Once you get rid of the security software, try downloading something from Battle.net.

Method #4 Relevance of updates

If certain updates are not available for your operating system there could well be a situation in which Battle.net does not install games. For check available updates and download them, do the following:

Open "Start"
Go to "Settings".
Click on "Update and Security" in the left pane.
Then click Check for Updates.
Wait for the check and installation of updates, if any.
After installing the updates, restart your computer.

Method #5 Disabling addons for the game

Some add-ons for certain projects, for some reason, can interfere with the download and, as a result, Battle.net does not install games. For example, this often happens through the fault of various managers for World of Warcraft. Try disabling addons for the game you are downloading, as perhaps the reason lay precisely in them.

Method #6 Uninstall Agent and Force Reinstall via Battle.net

A corrupted Agent could also be behind the reason why Battle.net won't install games. In this case, you need to turn off the Battle.net application (or client), then delete the Tools folder in the Battle.net folder. Then start the client again and force it to download the latest version of Agent.

Method #7 Secondary Login

The Secondary Logon service is incredibly necessary for both the Agent process and its startup. Accordingly, if this service was disabled due to some external influence, then the Agent will not work, and this leads to the inability of Battle.net to install games. You can fix this by activating the Secondary Logon service. To do this, do the following:

Click Win+R, enter services.msc and press Enter.
Find "Secondary Logon" in the list of services.
Set Startup Type to Automatic.
Also make sure the service is running in this moment time. If it is paused, then click on "Start".
Then click "Apply" and "OK".
Close the Services window and restart your computer.

If the reason was precisely that the Secondary Logon service was disabled, then the above steps will definitely fix the situation.

Method #8 Update Browser and Flash Player

The Agent program, and therefore Battle.net, requires latest versions your browser and Adobe Flash-player. Check which versions you have. If this software requires an update, update it, and then check for the problem. It is possible that Battle.net is not installing games precisely because you had outdated versions Browser and Adobe Flash Player.

When the Battle.net program is not installed on a computer, it becomes a real tragedy for all fans of the work of the Blizzard studio. There is simply no other way to download games from their production or to log in. Many users are faced with a similar problem every day and are looking for solutions. In fact, all errors can be solved with a few simple tips. Then the utility will be installed, and you can again spend hours on end in your favorite fantasy universes.

Client Description

The program is a whole catalog of functions and features. It is important to know that if Battle.net is not installed, you will not be able to download your installations, run the game, or access the company store. Most developer studio projects are distributed on a conditional basis. free system Therefore, it is important to pay your monthly dues on time. This feature is also present only in the program. The internal interface is made up of just a few windows. The application automatically collects the latest information on the company's games and shows it to the user. There is an option to buy additional content in the store. Any user should know why Battle.net is not installed and how to solve this unpleasant situation.

Why are there problems with the application

The developers themselves talk about several possible reasons errors. First of all, when you change the operating system on your computer, residual files may remain in the registry. When overwriting them, the process sometimes crashes and Battle.net won't install. The second logical explanation is the incompatibility of technical data. This applies to cases where too old laptops use old Windows versions. No less rarely, installation failures occur when the computer is running for a long time. Many processes are running at the same time, and then the utility does not have enough allocated memory for comfortable loading.

Most Common Problem Solving

First of all, when Battle.net is not installed, you should check all browser updates, flash player and check the system status in the "Task Manager". If a lot of programs are running, then they managed to take the right amount of memory. Try restarting your computer and downloading the client again from the official site. If this does not help, it is worth checking the firewall and antivirus. These programs might have blocked some files because they thought they were malicious. It is worth while downloading and installing to disable this software or set an exception for this client. It is possible that the Internet connection is failing, in which case Battle.net will not install correctly. Make sure you are connected to the network and only then start the installation.

If all the above tips could not help, then you should look for the cause more deeply. Install yourself software that checks for all drivers, and see Latest updates. Often Battle.net is not installed precisely because of a mismatch in any system settings. After that, check for viruses and malicious content on your computer. The program implements a protection algorithm, and therefore it will not be installed if there are applications for stealing information. Installing the Battle.net client itself involves an additional utility called Agent. Perhaps there are some left on the computer corrupted files. You should remove them completely and reinstall them again. This method most often helps users who once already had the described software. If the issue persists, please contact Blizzard Support. Within a few days, a representative will contact you and try to help you troubleshoot.

Quite often it fails to install or update Battle.net, during installation it gives an error BLZBNTBTS0000005C. Let's try to figure out how to solve this problem.

To get started, Blizzard suggests doing the following:

A required program (Agent) could not be started. Please wait a minute and try again. If this error persists, restart your computer and try again.

It doesn't help much, but it's worth a try, maybe this is your case. If it doesn't help, we'll try to figure out the problem.

According to technical support, battle.net may occur in the following cases:

if some files are missing or corrupted in the directory where the Blizzard Update Agent is installed
installed old version Adobe Flash
Disabled "Secondary Logon" service in Windows

Also, the firewall and antivirus can consider the authorization module of the Battle.net agent as malware and block or delete it. Due to the large zoo of various firewalls and antiviruses, we will not get hung up on them. But it's worth looking at the firewall settings and logs for blocked applications and checking the antivirus logs and quarantine by looking for remote applications related to battle.net.

Updating Adobe Flash

go to the Adobe website and download Flash Player;
in the first menu, select your operating system;
in the second in the second selects "Firefox" (NPAPI);
download and run the Adobe Flash update;
launch battle.net

Checking the Secondary Logon Service

Press the combination Windows keys+R.
In the window that opens, enter services.msc and click on ok.
In the Name column, find the Secondary Logon service and click on it right click mice.
Select "Properties".
In the "Startup type" section, select the "Automatic" option from the drop-down list.
Click the "OK" button.

Delete battle.net files

Close all applications and battle.net processes

Launch the task manager by holding down the key combination Ctrl + Shift + Esc
Switch to the "Processes" tab and look for all the processes associated with battle.net and click on the "End Process" button

Go to the directory "C:\ProgramData\" and delete the folder "Battle.net"

After that, the Battle.net client updated without errors.

P.S. A couple of days later, when updating Battle.net, an error appeared BLZBNTBTS0000005C. This time, restarting the update helped, without dancing with the flash update and deleting files.