Skype problems: white screen. Skype white screen - what to do? Skype white login window

Recently faced an unusual problem for me when launching Skype. The computer is running the long-gone and officially unsupported Windows XP operating system. Yes, but a certain percentage of users still sit on it! :) When you start Skype, as usual, a window appears for entering a username and password, and then, after entering these data, nothing happens at all. Just a white window with the ability to only return to the previous erkna to re-try to enter! The problem turned out to be wrong and it is simply corrected, and after Skype still managed to start, I decided to write this article, where I will share the ways to solve it.

The first thing that came to my mind when I faced a similar problem was some kind of temporary problem with the Internet. I rebooted the router, reconnected to the Internet, the problem was not solved. Then I tried the right solution that saves from most problems (and this applies to all programs) - reinstalling Skype. After reinstalling, to my surprise, Skype did not work.

And what I just didn’t try, I had to try different solutions from the Internet and none of them helped. In the course of long dances with a tambourine, I still won the problem.

The whole point is that Skype has once again been updated and this update completely for some reason blocked the ability to log into your Skype account normally. While I was looking possible reasons the appearance of such a problem and ways to solve it, I realized that, as a rule, this happens due to incorrect settings standard browser on Windows - Internet Explorer or because of the internet connection.

The only thing that helped me in this situation was installing one of the old Skype versions a. The latest version at that time was 7.30, but I found and installed one of the 6 versions (I don't remember more precisely). After installation old version, skype suddenly started working! Well, as soon as he entered Skype, he immediately forbade him to update. In principle, everything is so clear, a very old operating system (Windows XP) and it already has a lot of problems with many programs, some do not start at all, and some I work with various kinds of jambs.

However, reinstalling Skype to an older version is an extreme case and it is better to try other options first.

A similar problem occurs in other operating rooms. Windows systems released after Windows XP.

Method number 1. Easy reinstallation of Skype

First of all, if you are faced with a white window problem when starting Skype, just try reinstalling Skype. To do this, you first need to delete the existing version of Skype from your computer, and then download the most new version and install it.

The correct order is:

1. Remove installed on this moment Skype version and restart your computer;
2. Go to the official website of the Skype program:

   By clicking the download button, download to your computer setup file skype.

3. Install Skype again from the said file and restart your computer.

After that, try starting skype and logging into your account. Often, a simple reinstallation can fix Skype problems.

Method number 2. Reset Internet Explorer browser settings.

Sometimes Skype shows a white window after entering the username and password due to incorrect settings the standard Internet Explorer browser, because it is from it that it takes some of the connection settings.

This solution is very simple:

As a result, the settings of the Internet Explorer browser connected to Skype will be completely reset. Restart your computer and try logging into your Skype account again.

Method number 3. Change settings for a shortcut to launch Skype

Often, the problem with starting Skype is associated with some problems in the operation of the Internet Explorer browser, which is already indicated by the above described method No. 2. In this browser, for some reason, JavaScript may not work or work incorrectly, and without it, it is impossible to further launch Skype. There is an option to try to get around this by adding a special command to the shortcut through which you launch Skype.

So, you need to do the following:

Now try starting Skype.

Method number 4. Installing an older version of Skype

This is exactly the way that helped me deal with the problem on Windows XP. You need to download one of the old versions of Skype, for example, any of the 6 and install it instead of the new one available now. On the official site Skype programs, unfortunately, there is no archive of Skype versions, that is, from there you can download only the latest version, but these old versions can be found on other sites on the Internet.

So that you don't have to surf the Internet in search of an old version of Skype, if you want to try this way of solving the problem and God forbid, even grab a virus from some site, I have uploaded several versions of Skype to the cloud drive, which you can safely download.

Unfortunately, errors in Skype are common. Moreover, you can encounter problems even at the stage of launching the program. Sometimes a white screen is displayed instead of an authorization form. At the same time, Skype itself does not podglyuchivaet, but restarting does not help.

White screen instead of login form

In Skype, the white screen at startup is not associated with the program itself or with computer crashes. It is caused by corrupted Internet Explorer configuration data. The fact is that this browser is used to load the authorization form. And if there is any problem with it, then the entrance to account becomes impossible.

In this situation, there are two easy ways out: deleting the temporary Internet Explorer files and resetting the Explorer settings to their initial values. One of these methods will definitely eliminate the white screen at the stage of logging into your account. But before proceeding with the steps described below, you need to close Skype.

Option 1: Delete Temporary Internet Explorer Files

First, you should erase all temporary files in Internet Explorer:

Most likely, after that, the white screen in Skype will disappear, and an authorization form will appear instead. If this is not the case, then it will help full reset Internet Explorer settings.

Option 2: Reset Internet Explorer Settings

Again you need to open the properties of Internet Explorer. But this time in the menu go to the "Advanced" section. There the desired item is present. Set the cleaning of personal data and click "Reset". At the end, it is recommended that you restart your computer.

Then open Skype and wait for it to load. Instead of a white screen, a form will appear where you need to enter data from your profile. This completes the solution to the problem.

Unfortunately, errors in Skype are common. Moreover, you can encounter problems even at the stage of launching the program. Sometimes a white screen is displayed instead of an authorization form. At the same time, Skype itself does not podglyuchivaet, but restarting does not help.

White screen instead of login form

In Skype, the white screen at startup is not associated with the program itself or with computer crashes. It is caused by corrupted Internet Explorer configuration data. The fact is that this browser is used to load the authorization form. And if there is any problem with it, then logging into your account becomes impossible.

In this situation, there are two easy ways out: deleting the temporary Internet Explorer files and resetting the Explorer settings to their initial values. One of these methods will definitely eliminate the white screen at the stage of logging into your account. But before proceeding with the steps described below, you need to close Skype.

Option 1: Delete Temporary Internet Explorer Files

First, you should erase all temporary files in Internet Explorer:

Most likely, after that, the white screen in Skype will disappear, and an authorization form will appear instead. If this is not the case, a full reset of Internet Explorer settings will help.

Option 2: Reset Internet Explorer Settings

Again you need to open the properties of Internet Explorer. But this time in the menu go to the "Advanced" section. There the desired item is present. Set the cleaning of personal data and click "Reset". At the end, it is recommended that you restart your computer.

Then open Skype and wait for it to load. Instead of a white screen, a form will appear where you need to enter data from your profile. This completes the solution to the problem.

Sometimes on old computers there is an unpleasant situation when, after opening the program, you see only one blank screen. More precisely, white window when starting Skype in which nothing is displayed at all. Let's try to figure out what is the reason for such an error, and also consider options for eliminating it.

Reasons for the error

Paradoxically, Skype isn't the problem. It lies in the Internet Explorer modules that it uses. Basically, by opening the account login window, we load the HTML page in the IE window. Through this page, the program communicates with the remote server and authorizes you as its user with a username and password.

Elimination

If you are experiencing this problem while the Internet is generally working, then the reason why Skype shows a white screen on startup is Internet Explorer. To combat the white screen, you can apply the following measures:

"C: \ Program Files(x86) \ Skype \ Phone \ Skype.exe "/ legacylogin

For 32-bit systems, use the folder in the address Program Files... To enter Skype, double-click this shortcut and enter your username and password in the window that opens.

One of the irregularities possible when using the Skype messenger is a white screen at startup, without any errors or entries. Moreover, even the authorization form is missing. In other words, the problem does not arise after entering the login, but when trying to start. The only thing that the user can observe is the menu line. How can this problem be solved? But many people use the messenger when building a business, giving presentations, etc.

Causes and their elimination

There may be several factors causing such problems. Among them, an incorrectly functioning version of the application on a PC, the presence of viruses, a conflict with another software on a PC, and even Internet browser Explorer. There are several ways to fix the problem.

Restore Internet Explorer manufacturer settings

It may seem strange that for its function, in order to meet the requirements of users, Skype uses the reserves of the IE browser. When it does not work correctly on the desktop, the user sees a white screen instead of the application. FIG 1

Therefore, you can try to reset IE settings. To this end, you need:

• close all additional IE tabs, and Windows explorer while leaving the main browser tab;
• in the upper right corner, click on the gear-shaped icon and go to the "Browser Properties" section (in some PCs, "Browser Properties"); FIG 2
• in the window that opens, select the "Advanced" command and press the "Reset" key; FIG 3
• in the pop-up window, confirm the last action "Reset" again. FIG 4

Checking if IE is working correctly

If this method does not bring positive results, you can run a system health check. If damage is found system files, it will eliminate them. To carry out this procedure, you must:

• run the option with privileged rights (in the case of Windows 10, press RMB on the "Start" button and select " Command line(administrator) ", in a lower version, open the search box and enter the CMD request, click on the RMB result and select" Run as administrator "); FIG 5 & 6
• when a terminal window is displayed on the screen, you need to run a system file check using the sfc / scannow command.

The process of scanning the system is quite lengthy, so the desktop needs to work up to several hours. At the end of the verification process, when Windows removes all damage, it remains to restart the PC and check the correctness of Skype.

Reinstalling the messenger

A possible reason that a blank screen appears when you start running the application is that it is not functioning correctly. In such a situation, you can restart it. To do this, do:

• stopping the application by resorting to Windows Task Manager; FIG 7
• opening the "Run" window by pressing the Win + R key combination on the keyboard;
• entering the command "% APPDATA% \" in the field that opens and clicking on the "Ok" option. FIG 8

Next, we find the Skype folder. If it is not categorically important for you to save chat dialogs and other data, just delete it. Otherwise, just rename the folder. FIG 9 Removing the application using the remove and change service Windows programs... After that, we perform the standard procedure for installing the application. FIG 10

So, let's launch the application. In case of successful launch, close the program and transfer the main.db file from the renamed folder to the newly created Skype directory. In other words, we will restore the correspondence.

If the launch fails, we delete the new Skype folder, while returning the old name to the old one. And we continue to look for the cause of the problem. FIG 11

System Restore

V operating system Windows developers provide an option designed to help return the performance of the PC to the starting point when it was correct. To do this, you need to do:

• entrance to the "Control Panel";
• moving to the "Recovery" department; FIG 12
• selection, in the window that appears, the command "Start System Restore"; FIG 13
• selection of that point, among the highlighted available rollback points, when the messenger was functioning correctly.

Create a new shortcut

• close the program by clicking on the RMB shortcut in the tray;
• v context menu select the command "Quit Skype"; FIG 14
• click in free space RMB screen and go to the "Create" command, then "Shortcut"; FIG 15
• in the window that appears, set the location of the executable file of the downloaded application, for which click on the "Browse" option; FIG 16
• in the explorer that opens, find this file by the link C: \ Program Files \ Skype \ Phone;
• select the file with a mouse click, and click on "Ok"; FIG 17
• click on "Next"; FIG 18
• complete the procedure by clicking on "Finish". FIG 19

Now try to enter the application using a new shortcut.

Using the LoginCleanup File

This method removes all user files from the PC by applying the LoginCleanup. To do this, you need to do:

• loading this file;
• unzip the archive and launch the attached document (File).

This file will automatically close the program and clean up, after which it will also automatically start it. You just have to check the application for damage.

Other ways to fix the problem

Sometimes the reason that when you try to start the messenger, the screen is like a blank sheet, is the unregistered Internet Explorer files in the Windows registry.

Registration of system files

First, you need to close the application and the browser. Further, the algorithm of actions is as follows:

• press the key combination Win + R on the keyboard to open the "Run" window;
• sequentially drive into the window the text "regsvr32 ... .." each time instead of ellipsis add: ... Ole32.dll; ... Inseng.dll; ... Oleaut32.dll; … Mssip32.dll;… Urlmon.dll;
• after each entry, press the "OK" button. FIG 20

Reinstall IE

If after all the procedures carried out, you still cannot enter the application, you do not even have the opportunity to enter your password and login, how to react in this case?

You can turn off Skype and Internet Explorer for a while. It is important to understand that in this case, the application will not be able to give access to home page, as well as some more small options. However, logging into your account, making calls, chatting is possible.

In order to disconnect Skype from Internet Explorer, you need:

• remove the application shortcut on the desktop;
• using the help of the explorer, go to the link C: \ Program Files \ Skype \ Phone;
• right-click on the Skype.exe document and select "Create shortcut"; FIG 21