They can't call me on Skype. Skype does not receive calls. Problems with connection

It is a good program for keeping in touch with friends and family, as well as for distance dating. But from time to time, various failures occur in it. Most often, they are associated with authorization and making calls. The article is devoted to the problems in which a call in Skype does not go.

Causes of the problem

Let's take a look at the most common causes that can lead to problems making or receiving calls. The most obvious is the absence network connection or a problem with it. Skype simply cannot work without the Internet.

Also, the program will not function correctly if the latest version is not used. In this case Skype needs to be updated... Sometimes everything is caused by problems with audio devices.

Reason 1: Old version of Skype

Call problems are very often related to what the user is using outdated version Skype. So it's worth checking out the updates. To do this, open the program window, click on the "Help" tab on the toolbar, and then - "Check for updates". If you find a new version then it will automatically download and update. You do not need to sign in to your account again.

Reason 2: Sound devices

In Skype, the call will fail if the user has any problems with sound devices(we are talking about a microphone with headphones or speakers). First, make sure that your music or movie playback is working correctly. In this case, the point is in the settings within the program itself. Otherwise - in the system parameters. If you are using a discrete audio card, then the latest software must be installed for it.

Sometimes everything is much more commonplace, the headphones and microphone are simply plugged into the wrong connectors. Try to overwrite them on back panel computer, while watching the text prompts. The HEADPHONE jack is for a playback device, MIC is for a microphone. ()

Reason 3: Blacklist

The stated problem will not necessarily be caused by a problem on your part. Calls are not available to users if they have blacklisted you. Sometimes this situation can also arise when calling a person who is not in the contact list. This is due to the privacy settings. In this case, nothing can be done.

Recently I ran into a problem, on September 18, 2017, Skype persistently demanded an update, and refused to work without it. After updating under Windows XP Skype stopped accepting incoming calls... Doesn't accept and that's it. Those. the recommended version for XP (7.36.0.150) contains a bug. How to get Skype to work with this case? Read my step by step instructions.

Let's go back to the history of the problem

Skype required an update, and apart from the window, nothing worked with this requirement.

Okay, downloaded the new version.

The new version of Skype was downloaded from skype.com. Having automatically determined that my XP-scale was given the last one for downloading Skype version for XP.

By setting new skype I ran into the problem that incoming calls are not received, there is no message at all that someone is calling you. If you close and open Skype, you can see the missed calls that have not even been received in reality.

Text messages are sent and received properly, but incoming calls do not go through. At first, I sinned on the port of incoming messages, it can be set in the settings. Port selection gave nothing. I selected the port manually, removed the antivirus, and disabled the firewall. And nothing has changed. What have I not tried.

Remove Skype
Update IE6 to IE8
Download and install the correct version

Remove Skype

Nothing complicated here. Go in Start - Control Panel - Add or Remove Programs... We find Skype in the list, and select delete.

Update IE6 to IE8

If your browser Internet Explorer below version 8, you should uninstall it and install a new one. Honestly, download.exe on the Microsoft website did not work, and I found it.

Download and install the correct old version of Skype

Not every old version of Skype for Windows XP will work, a version older than 7.31.0.104 will write that Skype could not establish a connection, and ask you to enter again Skype login or sign in to your account.

Therefore, download version 7.31.0.104. Old version I downloaded Skype from there.

Install Skype as a regular application

Resetting IE8 User Preferences to Default

Disable auto-update Skype

The main function of Skype is making calls. It allows you to make calls anywhere in the world. After you have installed the Skype program, it seems to you that now you will start communicating with friends, family and friends, but you still do not know how to call. Today we are going to show you how to make free Skype calls and make paid calls. Skype calls are divided into two types: voice and video calls. Voice calls require a microphone and speaker, while video calls also require a webcam. After we figured out the types, it is worth going to the very instructions for calls.

Preparing Skype for calls

Before making a call using Skype, you need to set up and test it. To do this, there is a test call function that allows you to configure the microphone and speaker to work in Skype (see). In order to complete, search for Echo / Sound Test Service in Skype contacts.

virus infection of the operating system;
pirated version of software (OS);
incorrect, "curve" installation;
system failure;
outdated Windows version;
problems with Skype settings (sound, video, making and receiving calls);
low speed of connection to the network;
no internet connection.

It's clear why Skype isn't calling. But how to deal with this problem? What other actions can the user take to restore the program to work?

We are struggling with problems

It all depends on the situation. In fact, it is enough to find the cause of the failure. And then it will be possible to understand how to act. The user is invited to:

Update your operating system and Skype. For the first step, you will have to use Windows Update. It is recommended to install the latest version of Skype.
Treat your computer from viruses and spyware.
Disable the anti-virus system while working with Skype.
Enable Skype acceptance in the firewall settings.
Restart the program. If the cause is a failure, then this technique will really help.
Check your internet connection speed. If there is no network, working with Skype is useless. When the internet speed is slow, everything must be done to improve it. Disabling background and active programs that use the Internet and suspending the download of files from there helps a lot.
Set up You need to view the items "Sound settings", "Video settings", "Calls". For example, sometimes it turns out that there is a ban on making or receiving calls. This will be the answer to the question of why Skype does not call the interlocutor.

Skype sometimes “let down” users because of its technical problems... Quite an unpleasant situation when you urgently need to contact a person, but the call does not pass, is more common. Moreover, it can occur on any version of the program and operating system.

Can't make a call

A message that a call was not accepted in Skype may be caused by the following circumstances:

The user himself has rejected your call. In this case, a similar alert appears.
You or the called party are not using latest version Skype. In this case, connection problems often arise.
You have the status "Offline". Calls are not available for such a mask, it must be changed.
There are any problems with the Internet connection or the program itself.
Confidentiality settings have been knocked down.

Solution 1: Restore app preferences

As mentioned above, Skype does not receive calls if the program settings are violated. The parameters can be called from the main window, the "Tools" menu. There go to the "Security" section. We are interested in the item "Receive calls", set the value "Only from my contacts" for it, and then click the "Save" button.

Solution 2: reinstalling the program

Sometimes the crash occurs due to the violation of the integrity of the Skype files. As a result, the program partially or completely loses its functionality. In this case, it is necessary completely remove from the computer... In this case, personal data will not be erased, they are stored in the cloud and will be restored in the future.

Solution 3: Change of status

Your status is displayed just below the line with the first and last name that were specified during registration account... If the mask "Offline" is indicated there, then the ability to make and receive calls is closed. Only sending messages is available, while you will not be visible among existing users in the contact lists.

To change the current status, click on the circle located in the lower right corner of the avatar. Select "Online" from the menu. And then repeat the call. There should be no errors.

It is possible that when you try to contact your relatives or friends, you will encounter the fact that the call in Skype does not go through. Unfortunately, this happens, but do not despair and cut off this way of communication. This problem easily eliminated, in this article we will just figure out how to solve it.

Initially, of course, you will need to find out the very cause of the problems, but, fortunately, there are not so many of them, so let's talk about each one in turn.

Connection problems

The first thing every Skype user blames is poor connection. This is the most common problem. Unfortunately, if a Skype call does not go through due to connection problems, then there is no solution. You can only analyze the situation and draw natural conclusions. For example, what is it worth changing the provider.

So, in order to make sure that a Skype call is not going through due to an unstable Internet connection, you need to check it. The fact is that Skype at low Internet speed does not allow the subscriber to call. To check, you can use special utilities or visit the site where this check is available.

You can, of course, not bother and just open the browser. If the Internet is "weak", then you will immediately notice it, since the pages will take a very long time to load or will not load at all.

To overcome this problem, you can call your provider and find out why the speed is so low. Another option is waiting. If your internet speed was okay before, then it is quite possible that the problem of slowing it down is temporary.

Microphone problems

As strange as it may sound, sometimes a Skype call does not go through because there are problems with the microphone. But before you deal with this problem, you need to make sure that the microphone is the culprit. Fortunately, this is very easy to do. In this case, the call goes through and your interlocutor is even able to pick up the phone, but as soon as he does this, the connection is interrupted. If so, then the microphone is at fault.

Solution

So, why the call in Skype does not go through, we found out, now we will figure out how to deal with it. To do this, you need:

In the program window, click on the "Tools" item. It is located on the top panel.
In the drop-down menu, find the "Settings" item and click on it with the left mouse button.
In the window that appears, select "Sound settings" - the section is located in the left part of the window.
Look at the Microphone block.

Here you must find out if the correct microphone is being used. It's easy to do, there is a drop-down list next to the "Microphone" label, where you can select the microphone you want. Pay attention also to the inscription "Volume". There is a slider next to it, if you speak into the microphone, then it should fill in green - this means that the microphone is working properly. By the way, reinstalling the driver on the microphone sometimes helps.

Now you know the answer to the question: "The call in Skype does not go through, what should I do?" If these solutions to the problem did not help you, then most likely you have problems with operating system or with the program itself. In this case, try reinstalling them.