Why can't I log into VK from the phone. I can not enter "Contact": actual solutions to the problem

This is the question that users begin to ask themselves after one "fine day" the sites of the social networks "Vkontakte" or "Odnoklassniki" are inaccessible to them.

Is there a disaster? For those who cannot live without new pictures from friends, statuses, “Like” marks - of course.

If other sites open perfectly for you, and difficulties arise only with social networks, then these are clear signs that a virus has appeared on your computer. Read the instructions for curing your system from this ailment.

On July 4, another failure occurred in the work of the social network VKontakte

On July 4, 2015, due to a broken cable between VKontakte data centers, the social network was unavailable all over the world. This is not a virus, the problem is on the site's side. Just wait for VK to work again. # VKZhivi :-)
If today is not July 4th, then read on, you may have a virus on your computer.

Signs of infection:

Vkontakte or Odnoklassniki sites do not open at all. When trying to dial in address bar vk.com and pressing Enter, nothing happens.
The site opens, when you try to enter your username and password, a message appears stating that you need to validate your account by sending an SMS. You don't need to send any messages because the site is fake. Funds will be debited from your account, but of course, you will still not be able to log into your account.

To check if this is a real site, you can enter vk.com/id (your ID) in the address bar of your browser. If a page with your profile opens, then most likely the site is real. If not, it's fake.

How social networking sites are blocked

The easiest way that attackers use is to modify hosts file... This file contains a database of domain names and their correspondence to IP addresses. When typing the address of a site, operating system Windows first accesses the hosts file and if it does not find the required address in it, it contacts your ISP's DNS server.

By the way, of all the providers in our city, I use wired internet from the well-known operator " Big three". You can also connect Beeline if you live in Ufa.

File hosts by default, it is located in the C: \ Windows \ System32 \ drivers \ etc folder and has no extension. In fact, it is ordinary text file and you can open it in notepad.

To view the hosts file, you need to:

% SystemRoot% \ System32 \ drivers \ etc

The folder containing the hosts file will open.

Attention!

The file can be hidden, and instead a fake and "clean" hosts are shown. To see all files, you need to enable the display of hidden files.

For this:

In Windows 7, go to Start — Control Panel — Appearance and Personalization — Folders settings, go to the tab View, at the very bottom, uncheck the “ Hide protected and system files"And put the switch in the" Show hidden files, folders and drives". We also remove the checkbox from the parameter "Hide extensions for registered file types"... Click "OK".

In Windows Vista, we proceed by analogy.

In Windows XP, open Start — Control Panel — Folder properties- tab "View". We change the parameters as I indicated above.

That's it, now we have all the files displayed. Go to the etc folder and see what we have. If you see that you have several files named hosts, this should alert you. In order to view the contents of the file, you need:

Right-click on the file name, select "To open with"- choose a program "Notebook".

Sample file content for Windows 7

# Copyright (c) 1993-2009 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP / IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machifdne name denoted by a "#" symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host

Scroll the scroll bar to the very bottom if you see entries that are different from the above, and in which there are lines vk.com, vkontakte.ru and others, you should delete them.

Next, you need to save the "correct" hosts file. To do this, copy the file to your desktop, edit it and save it under the name hosts.txt. Right-click on the file and select "Rename"... We remove the extension .txt and save it under the name hosts (in English letters). After that, copy the file from the desktop to the etc.

Windows will display a message stating that such a file already exists, offering to replace it or insert it with a different name. We agree to a replacement. If you have UAC (User Account Control) enabled, the operating system will inform you that copying must be done with administrator rights. We agree to this and copy the file.

Prevention is always easier than cure and should not be neglected.

Updated 12.11.2012

If the above method did not help, it is possible that Trojan Mayachok has settled on the PC. How to remove it yourself is described in detail

Updated 08.03.2015

Many people have problems logging into the Vkontakte website. Either the browser used does not open the page, then an error is thrown.

Often the site itself has nothing to do with Vkonakte. The problem affects you personally. Let's look at each case separately.

What if you can't log into VK?

You are required to send an SMS ...

Don't fall for deception. If you are required to send SMS in order to get in touch, do not do it. After all, even if you send an SMS, access to the site will not be restored, and you will simply lose money. This scenario of events means that your computer is infected with a virus. Don't worry too much about this.

Use the instruction

Go to My Computer on drive C in the folder "Windows" - "system32" - "drivers" - "etc". Finally, into the "hosts" folder.

Now we need to open the hosts file for editing. To do this, click on it right click mouse - "open with". In the list of programs, select "notepad". The hosts file will open for editing.

This file will contain many different icons and text. We only need to find the inscriptions “vkontakte.ru” or “durov.ru”. Next, save your changes to the file.
A virus can infect the hosts file and block it from opening. No problem. Restart your computer, then press F8. From all the inscriptions that appeared on the screen, select “ safe mode". And when the computer boots up, you need to follow steps 1 to 3 of our instructions. Then you need to restart the computer again.

It happens in another way. People just delete the "hosts" file. And after restarting the computer, it easily enters Contact.

What if the "hosts" file is corrected, but it still does not come into contact ...

There are various viruses that block the work of Vkontakte. Let's try to defeat them. To do this, go to "Start" - "Search". We select "Files and folders" - "My computer". We will search for files named "vkontakte.exe" and "svc.exe". First, enter the first name into the search bar and turn on the search, and then the second. We delete these files. Then we restart the computer.

In the future, get an antivirus and regularly check your computer for infection threats. After all, the problem of entering the Vkontakte website is not the worst. Your computer is constantly exposed to various attacks and viruses.

Doesn't go to Contact - select the browser.

Sometimes Vkontakte does not want to open at the Opera. Then he writes that the nickname is wrong, then an error pops up. Sometimes Mozilla Firefox also does not get in touch. The problem may not be in the browser itself, but in the settings. Note if the browser is asking permission to open a particular site. Downloadable Google chrome... He has no problems, he always visits the Vkontakte website.

If it does not find the server and Vkontakte does not start ...

The site may be undergoing maintenance. You and your computer have nothing to do with it. If maintenance is carried out, then neither you nor your friends will visit the site. You need to wait another hour and try again.
Check if your computer is connected to the internet. This could be due to the lack of connection.

Why Vkontakte does not start - check the following points:

Go to other sites and make sure they work. Maybe your internet is turned off.

If you are trying to access the Vkontakte website through computers of any organization, make sure that access to social networks is not blocked. Some institutions, schools and organizations specifically block access to social networks.

There is a possibility that administrators have blocked your account for frequent name changes, spamming, etc. If this happens, then wait a couple of days and try to log in again.

This article examined the most common reasons why he does not go to Contact. We hope that this information will help readers solve their problem.

Almost every sixth inhabitant of the Earth is registered in any social network. In Europe, Facebook is popular, in China - QQ, and in our country and in the post-Soviet space - VKontakte and Odnoklassniki. The slightest disruption in the work of a social network leads to panic among its users, who spend hours on end communicating in social networks. But often users themselves are to blame for the loss of access to VKontakte. Why doesn't it go to Contact and how to deal with it?

Of course, the inaccessibility of the social network may well be due to technical work on the servers or force majeure. For example, in the summer of 2014, VKontakte was unavailable for 3 hours due to the abnormal heat, which disabled the company's data center in St. Petersburg. But this happens quite rarely, as a result of which one should not associate the inaccessibility of a social network with any force majeure. Perhaps it is you who are having problems with the Internet, computer or account.

Internet connection problem

If you try to open the site http://vk.com an error pops up in the browser, do not rush to panic. Your ISP may have a hardware or channel problem. But if other sites open normally, then this is already a serious reason to think about the solution to this issue. True, if you enter Contact from a work computer, then, it is likely that access to the social network is blocked by the system administrator. You can use "anonymizers" to access blocked sites, for example, the 2ip service available at http://2ip.ru/anonim/. Enter the address of the social network, select the IP of any country and click "Open".

Also be sure to check out system file hosts and check if there are any extra entries. As a matter of fact, the changes made by the virus to the hosts are the most common reason for the inaccessibility of social networks. Principle of operation of this file pretty simple. Before accessing the site, the browser checks the hosts file and, if it does not contain the site's IP address, opens the site directly. Attackers take advantage of this by registering “fake” IPs in hosts. Thus, they "force" the user to open a completely different site on a different server.

This is the main reason why he does not go to Contact. It is very easy to fix the problem with the "host" file. First, you need to open the hosts file in notepad, which is located at C: \ WINDOWS \ system32 \ drivers \ etc \ hosts. It doesn't have an extension, so when you open it, set it to Notepad.

In Windows 7, finding this file will be a little more difficult, since this path is hidden from the user. We go to the C drive, enter the word "hosts" in the search and click ENTER. After the end of the search, open the found file in notepad. You may need to first open Notepad in administrator mode by right-clicking and selecting "Run as administrator".

If the file contains entries related to Contact, Odnoklassniki, then we can safely delete them, leaving the last line "localhost".

We save the changes made to hosts, close notepad and restart the computer. After these steps, in most cases, access to the social network is restored.

If you installed various programs related to a social network (bootloaders, VKontakte clients) on your computer, then immediately remove them through the "Programs and Features" item in the "Control Panel".

Also check the system for such files as "vkontakte.exe", "svnhost.exe", "svc.exe". Open the Start menu and enter the names of these files in order. If Windows detects them on your computer, remove them immediately and reboot the system.

Account problem

Often, users cannot log into a social network due to the fact that they enter the wrong password, use the wrong layout or type a password when the Caps lock... If, when you try to open a page, a social network tells you that your profile is frozen, do not worry.

Just enter your phone number and confirm the ownership of the account with the SMS code that came to your phone. Remember that the social network will never ask you to send SMS to restore access to your account. If you manage to get into the profile, then immediately change the password to it so that the attackers no longer have the opportunity to use your profile. Never install programs on your computer - cheaters of likes, voices and other things. Such programs are viruses that use your account for personal purposes. Not figured out the problem? Watch the following video:

Why can't I get in touch. I often hear this question, I notice it in the support service, in the mail. Especially for you, I have prepared the reasons and their solutions.

Hello, dear friends, in touch with you, Gennady Nikulin!

And I would like to start with the news, it is very short and very simple. The next article will be a prize-winning crossword puzzle. Do not miss.

Well, now let's move on to the topic of the article and talk, or rather, answer the question, why can't I get in touch and what to do if it happened.

In fact, there are a lot of reasons why you cannot visit your page. But we will look at the most basic and most frequent ones. Although, I am not a supporter of freezing in social networks, but there is a question, I will write the answer. Generally, of course, I recommend using or.

But this is not about that, I know that some people there communicate with relatives, at work, and so on, and restoring access is a matter of life and death.

Before we begin, I have a little request for you. As I have already said, we will analyze only the main reasons. If you have already encountered this problem, then write about it in the comments. Well, and of course don't forget to subscribe to the blog update.

Once we have agreed with you to find the reason and solve it, we will go in order. I will write the reason, and immediately how to solve it. I think it will the best solution... I will highlight all the reasons with the help of headings.

Hosts file

This file, the most important one, is responsible for accessing sites, services, nodes, and so on. Just the most common reason why you cannot get in touch is the substitution of this file. The first thing you need to do is look at what your file contains and remove all the dirt that is written there.

For example, vk.com 127.0.0.1

Does this inscription indicate that the Vkontakte site is located on your computer? It’s not so. Therefore, we delete this entry.

On this, I will say goodbye to you, I think that the article will be useful for you. I look forward to your comments and, of course, your feedback.

Thank you for the attention.

Take care of yourself!

See you!

Best regards, Gennady Nikulin.

Why isn't VK working? There are two branches of development: the contact page is not available at all, or the login and password are not suitable. Further reasons and solutions are determined from these components.

Why is the site not loading?

1. No internet

Try visiting other sites! Maybe they are not available either.

2. It is not included in VK.com

Please use a different browser. If it does not start up with Google Chrome, then try to log in with Opera browser or use Mozila Firefox. Logging in from a different browser? We clear the cache, reinstall the browser, which was not allowed in VK. If it does not come from other browsers, then go to step 3.

3. "Director does not approve"

4. Technical work

There are problems on the server, some work is in progress and therefore it does not load for a long time. You need to take a break, and then "try your luck" again. Nothing comes out? A day has passed, and VKontakte does not work? We read the text below!

5. Confused the site

We went to a fake VK page or confused it with another social network.

6. Blocked by IP

The provider decided to block access to the site, especially when it comes to connecting to someone else's Wi-fi. In this case, use the program to change IP. You can also change the DNS servers, for example, put the values 8.8.8.8.

7. Extensions

When installing suspicious programs, various browsers and extensions are installed. Advertising banners will often pop up in the browser, but there may also be bans on visits to specific sites. What to do? Open the "extensions" tab in the browser and remove all unnecessary ones.

8. Damage to the registry

9. Login and password are not suitable

Change the layout, turn off the Caps Lock (button on the keyboard) and if it asks to send a code, check for viruses.

What to do if a virus blocks access to the site?

You cannot send SMS for money!

Large amounts will be debited from the balance, even if five rubles are demanded from you.

Be sure to install a good antivirus program!

It is advisable to download an add-on for spyware protection, for example, AVZ. Perhaps the antivirus databases have not been updated for a long time, for this reason the antivirus could not prevent your page from being hacked.

Look for various social programs and shortcuts on your computer.

Vkontakte.exe etc. Be sure to delete!

In some cases, you will have to "fix" the Host file on your computer, it could be corrupted by a virus.

Open "My Computer" - select drive C - find the System 32 folder - drivers - etc - see the file hosts... It needs to be opened using the usual notepad program. Delete all unnecessary and leave only one line:

127.0.0.1 localhost

No use? Try to restore access using the phone that you entered when registering in VK.

Restoring the page

You must follow the link "Forgot your password?" Enter the phone number that you indicated during registration (login or email address), click "next". You need to go through the captcha, enter letters and numbers from the picture into a special window. It remains to confirm that the VK page is indeed your "property".

A message with a code should come to the specified number, which must be entered in a special field and click "change password".

After the manipulations, you need to come up with a more complex password. It will also be better if you write it down in your notebook so that you do not have to restore the page again.

Now you can get in touch. Use the same username, but the new password that you recently came up with. To avoid an incident, a second message will be sent to the phone. You will be reminded of the information entered so that you do not forget it.

In order for nothing bad to happen, it is necessary to carry out preventive work: update antivirus, search for malware on your PC, delete suspicious files. Only a full range of works can prevent an unpleasant situation with your page.

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