Sending an e-mail to the Sent folder (Bcc to myself). Secrets of Business Email Correspondence Cool-headedness send a copy to my e-mail

According to various sources, from 50 to 95% of all emails in the world are spam from cyber fraudsters. The goals of sending such letters are simple: infect the recipient's computer with a virus, steal user passwords, force a person to transfer money "to charity", enter his bank card details or send scans of documents.

Spam is often annoying at first glance: a crooked layout, automatically translated text, password entry forms right in the subject line. But there are malicious letters that look decent, subtly play on a person's emotions and do not raise doubts about their veracity.

The article will talk about 4 types of fraudulent emails that are most often sent to Russians.

1. Letters from "government organizations"

Fraudsters can pretend to be the tax authorities, the Pension Fund, Rospotrebnadzor, the Sanitary and Epidemiological Station and other government agencies. For persuasiveness, watermarks, scans of seals and state symbols are inserted into the letter. Most often, the task of criminals is to scare a person and convince him to open a file with a virus in the attachment.

Usually this is a Windows ransomware or blocker that disables the computer and requires you to send a paid SMS to resume work. A malicious file can be disguised as a court order or a summons to the head of the organization.

Fear and curiosity turn off the user's consciousness. On the forums of accountants, cases are described when employees of organizations brought files with viruses to their home computers, because they could not open them in the office because of the antivirus.

Sometimes fraudsters ask you to send documents in response to a letter in order to collect information about the company, which will be useful for other fraudulent schemes. In the past year, a group of scammers was able to trick a lot of people into using a “request to fax papers” distraction.

When an accountant or a manager read this, he immediately cursed the tax department "There are mammoths sitting there, e-mine!" and switched my thoughts from the letter itself to solving technical problems with sending.

2. Letters from "banks"

Windows blockers and ransomware can hide in fake letters not only from government agencies, but also from banks. The messages "They took a loan in your name, read the lawsuit" can really scare and cause a great desire to open the file.

Also, a person can be persuaded to enter a fake personal account, offering to see the accrued bonuses or to receive a prize that he won in the Sberbank Lottery.

Less often, scammers send invoices to pay service fees and additional interest on a loan, for 50-200 rubles, which are easier to pay than deal with.

3. Letters from "colleagues" / "partners"

Some people receive dozens of business letters with documents during the working day. With such a load, you can easily take the "Re:" tag in the subject line and forget about the fact that you haven't corresponded with this person yet.

Especially if in the field the poisoner indicates "Alexander Ivanov", "Ekaterina Smirnova" or any simple Russian name, which absolutely do not linger in the memory of a person who constantly works with people.

If the goal of the scammers is not to collect SMS payments for unlocking Windows, but to harm a specific company, then letters with viruses and phishing links can be sent on behalf of real employees. The list of employees can be collected in social networks or viewed on the company's website.

If a person sees in a mailbox a letter from a person from a neighboring department, then he does not look closely at it, he may even ignore the antivirus warnings and open the file no matter what.

4. Letters from "Google / Yandex / Mail"

Google sometimes sends letters to the owners of Gmail inboxes that someone tried to log into your account or that they ran out of space on Google Drive. Scammers successfully copy them and force users to enter passwords on fake sites.

Users of Yandex.Mail, Mail.ru and other postal services also receive fake letters from the "service administration". Standard legends are: "your address has been added to the black list", "the password has expired", "all letters from your address will be added to the spam folder", "look at the list of undelivered letters." As in the three previous paragraphs, the main weapons of criminals are the fear and curiosity of users.

How to protect yourself?

Install an antivirus on all your devices so that it blocks malicious files automatically. If for some reason you do not want to use it, then check all at least slightly suspicious email attachments on virustotal.com

Never enter passwords manually. Use password managers on all devices. They will never offer you a password option to enter on fake sites. If for some reason you do not want to use them, then manually enter the URL of the page on which you are going to enter the password. This applies to all operating systems.

Wherever possible, connect password confirmation via SMS or two-factor identification. And of course, it is worth remembering that you cannot send scans of documents, passport data and transfer money to strangers.

Perhaps, when looking at the screenshots of the letters, many of the readers thought: “Am I a fool to open files from such letters? For a kilometer you can see that this is a setup. I won't bother with a password manager and two-factor authentication. I'll just be careful. "

Yes, most fraudulent emails can be exposed by eye. But this does not apply when the attack is directed specifically at you.

The most dangerous spam is personal

If a jealous wife wants to read her husband's mail, then Google will offer her dozens of sites that offer the service "Hacking mail and profiles in social networks without prepayment."

The scheme of their work is simple: they send a person high-quality phishing emails, which are carefully composed, neatly laid out and take into account the person's personal characteristics. Such scammers are genuinely trying to hook a specific victim. Find out from the customer her social circle, tastes, weak points. It can take an hour or more to develop an attack on a specific person, but the effort pays off.

If the victim comes across, they send the customer a screen of the box and ask him to pay (the average price is about $ 100) for their services. After receipt of money, they send a password from the box or an archive with all letters.

It often happens that when a person receives a letter with a link to the file "Video compromising evidence on Tanya Kotova" (hidden keylogger) from his brother, he is filled with curiosity. If the letter is provided with text with details that are known to a limited circle of people, then the person immediately denies the possibility that the brother could be hacked or someone else is pretending to be him. The victim relaxes and fucking disables the antivirus to open the file.

Such services can be used not only by jealous wives, but also by unscrupulous competitors. In such cases, the price tag is higher and the methods are thinner.

You should not rely on your attentiveness and common sense. Just in case, have an emotionless antivirus and password manager backing you up.

P.S. Why do spammers write such "stupid" letters?

Carefully crafted fraudulent emails are relatively rare. If you go to the spam folder, then you can have fun from the heart. What kind of characters are not invented by scammers to extort money: the FBI director, the heroine of the TV series "Game of Thrones", the clairvoyant who was sent to you by higher powers and he wants to tell the secret of your future for $ 15 dollars, the killer to whom you were ordered, but he mentally offers to pay off ...

An abundance of exclamation marks, buttons in the body of the letter, a strange sender's address, an unnamed greeting, automatic translation, gross errors in the text, an obvious overkill of creativity - letters in the spam folder simply “scream” about their dark origin.

Why do scammers who send their messages to millions of recipients not want to spend a couple of hours composing a neat letter and spare 20 bucks for a translator to increase audience response?

In a Microsoft study Why do Nigerian Scammers Say They are from Nigeria? deeply analyzed the question "Why scammers continue to send letters on behalf of billionaires from Nigeria, when the general public has known about the" Nigerian letters "for 20 years already". According to statistics, more than 99.99% of recipients ignore such spam.

“It's like in a fairy tale about a boy who constantly shouted 'wolves'. If you overuse the "urgent" tag, people will stop responding to your emails. And a really important letter can go unnoticed because of this.

Familiarity

Yes, the tone of your letter may reflect your relationship with the recipient. However, you may be considered a layman if you allow yourself to be too informal about correspondence. Don't overuse exclamation marks, emoticons, colored text, fancy fonts, and overly short messages.

Be especially careful if you have to work with people of different ages, language barriers, or those who prefer a more traditional form of communication.

Too dry tone

At the same time, being a robot is also not worth it. It's okay if you show your character or enthusiasm in letters - within reasonable limits.

Reply All

Work email isn't for fun, it's for communication. So if you are replying to an email sent to a group of people, think twice before clicking on reply all. To do this, your answer must be extremely important to everyone.

Sending copies without permission

Sharing someone else's information with others is, at the very least, impermissible. It doesn't matter if you send the client a copy of a letter from your boss, who responded about him in any way, or you include one employee in personal correspondence with another. Few people will like it if you send a copy of the letter without their consent.

Sending blind carbon copies

Sending blind copies creates distrust. If you want to send a letter to someone, and this person, in theory, should not participate in work correspondence, copy the text and send it in a separate letter.

Undefined subject line

Topics like “It's Me,” “Hello,” or “For Your Information” (FYI) just don't get attention. The person will not understand what is being discussed and will not want to answer the letter. Work letters should be clear and concise. The recipient is more likely to open an e-mail if he understands what you want from him.

Sending too many personal emails

You can sometimes use jokes, touching stories, and motivating quotes to cheer someone up. But people quickly get tired of this, and it doesn't matter with what intentions you wrote them. If you send too many personal letters, they will simply be auto-deleted.

Be rude

You should not send letters full of poison, because people will remember this on occasion. Instead, write a letter and leave it for two days in Drafts. Then you can go back to it and edit it, removing the barbs. This will help you achieve what you want faster. In addition, you will be treated as a very patient and judicious professional.

Stupid mail address

If you are sending a letter to a client, employee, or potential employer, do not use mail with a “non-professional” title. If there is something in the name of the mail that pretends to be witty or contains a sexual or vulgar connotation (something like that), you run the risk of setting the interlocutor negatively towards yourself from the very beginning. Create a separate mail for purely professional needs.

Typos

The fact that the email was sent from an iPhone is no excuse for sending sloppy emails. If you have made more than one mistake in the letter, it may be considered unprofessional. If this is a very important letter, and you are in a hurry somewhere, then try to at least check it before sending it.

Sending emails early in the morning

Most people, when receiving letters, look at the time of sending. If the email is sent too early, you may be viewed negatively. At the very least, you will be considered a workaholic with no privacy. Worse if you are considered intrusive. If inspiration wakes you up at night, write a letter, save it in Drafts and send it during business hours.

Too many punctuation marks

People sometimes get too carried away and put a lot of exclamation marks. The result may seem immature or too emotional to someone. Do not abuse !!!

Non-professional fonts

Purple Comic Sans has its own uses. In business, it's better to use classic fonts, colors and sizes. Your letters should be easy to read.

Typically 10 or 12 font sizes are used. The best fonts for the job are easy-to-read fonts like Arial, Calibri, or Times New Roman. Black is preferred.

Too long letter

Most people spend seconds reading emails, not minutes. Many people simply slip through the text with their eyes, so write letters based on this. Large paragraphs are difficult for people to read - break text into smaller blocks. Highlights and bulleted lists are easier to read. You can also highlight the main points in bold or italics, but do not do this often.

Surprisingly, many people, when they are required to send a letter to several people at once, simply list the addresses in the "To" field, this is normal when this letter is addressed to your colleagues or friends, but when you send letters to a group of clients, this way you show everyone addresses and other recipients, in fact, revealing their address base.

It is enough for any of the clients to forward this letter to your competitor and your contacts will immediately flow away.

Strange, but many far from stupid people are surprised to learn that if you need to send a letter to many addressees so that they do not know about each other, then there is a "Bcc" field for this.

For example, for mail.ru it will look like this:

And so again, briefly:indicated addresses in "whom" - everyone can see who you sent letters to, indicated in "blind carbon copy" - everyone thinks that the letter is only to him.

And each recipient will receive a letter where in the "to" field there will be only his address ... For other programs, if you cannot find where to specify the blind copy, then ask someone to show you. Another small point, it is imperative to specify one address in the "to" field, most programs or mail servers will not allow you to send a letter without this parameter.

And so, when it comes to sending an offer, news to a group of your clients - here the practice of using a blind copy is unambiguous, you must hide your address base. An interesting moment with sending a letter to your colleagues, it is recommended here to act according to the situation, for example, sending a letter with a request to send suggestions (for example, to improve customer service) and if each colleague sees that other people have received the same letter, then most likely they will not answer - relies on others, so you need to use a blind copy. If this assignment is fulfilled, for example, an indication of the "whom" of your colleague's boss will simply work wonders, and your assignment will be fulfilled.

Separate question with suppliers. On the one hand, specifying all recipients in the copy should show the supplier that you have a choice and he should offer you good prices. On the other hand, the manager who received your letter, seeing that it was sent not only to him, is likely to react to your request "cool". Personally, in my opinion, I think that in the case of suppliers, you need to use a blind copy, at least to protect trade secrets, but more likely for good relations with the supplier's manager.

You can read a recent case of a specialist error, when all the recipients saw other addressees: Smack everyone in this chat, there really were solid people - the directors, but nevertheless, many received spam in return.

Well, as always, discussion in the comments is welcome.

In order to place an order for the purchase of certain goods, special order forms are usually filled out, which indicate the quantity (quantity) of products, their description (description), price (price), terms of payment ( terms of payment, date of delivery, discounts, etc. In some cases, when it is necessary to clarify certain points of the order (to make certain points quite clear), a covering letter is written, to which the order form is attached.

If the Seller or Supplier of the goods is able to fulfill the order, he sends the Buyer an order acknowledgment, or confirmation, which

The swarm is most often an order copy, or duplicate, signed by the Seller. Usually, the order confirmation is attached to the accompanying letter, in which the Seller expresses his gratitude for the order, and also informs the Buyer about certain changes (price changes, delivery times, etc.).

If the Seller or the Supplier of the goods for any reason is unable to fulfill the order, he either refuses the order (to reject, to decline) the order, or offers an adequate substitute for the goods that are not available.

Clichés and expressions of order letters:

• - In reply (response) to our letter (fax) of (dated) ..., we thank you for ... - In response to your letter (fax) from ..., we thank you for .. ...
• - We accept your offer and have pleasure in placing an order with you for ... - We accept your offer and are pleased to place an order with you for ...

Clichés and expressions of order confirmation emails:

• - Thank you very much for your order No ... of (dated) ... - Thank you for your order No ... of ...
• - We hope that "you will have a good turnover, and that we will be dealing with your company in the future. - We hope that you will have a good turnover and we will continue to work with your company in the future."

Shop-Rite Supermarket

Rio Grande, NJ, 08240

Our Order for Shoes

In response to your letter of 14-th February, we thank you for sending us your catalogs and of men "s shoes. We are sure there will be a great demand for them in Russia.

We accept your offer and we have pleasure in placing an order with you for men "s shoes. We are enclosing our Order No. 14.

Yours sincerely,

Enc. Order No.14

• O R D E R No.14
• (please refer to

this number on all

Shop-Rite Supermarket

Rio Grande, NJ, 08240

Please supply 1000 clothes for babies in the titles and colors specified below:

Title Color Quantity

T-shirt blue 200

T-shirt white 100

T-shirt black 100

T-shirt pink 300

Price: $ 4.99 each (total - $ 4.990)

Delivery: air freight

Payment: by letter of credit

Packing: standard

p.p. Chief Buyer

In Microsoft Outlook, you can specify that for all messages you send, an automatic Bcc (carbon copy) will be sent to other distribution lists or users.

One scenario in which this rule is useful is when all team members reply to inbound e-mail, such as a technical support center. When one member of the group replies to messages, the other group members automatically receive a copy of the reply, keeping all outgoing messages up to date.

client rules

Create a rule

Now, every time a message is sent, be it a new message, when a message is forwarded or a reply from people or groups specified in the rule, they will be automatically added as copy recipients. The names of people or groups are not displayed on the Cc line of Compose your message, but those names will appear to the entire recipient of the message.

Disabling a rule

In the mail view on the tab home press the button regulations > Managing rules and alerts.

On a tab in the section The rule

Click the button OK.

Rules and alerts.

Advice: For more information on how to quickly disable this rule for individual messages, see the next section ("").

Using a category to disable automatic Cc for individual messages

If you want the flexibility to turn off automatic new Cc rules based on a single message without having to navigate the dialog box rules and alerts, you can use the categories feature in Outlook along with the rule.

Advice:

First, you need to create an automatically send blind carbon copy (Cc) rule for all e-mails you send.

This rule of a certain is called client rules... Client rules are executed only on the computer on which it was created and only run if Outlook is running. If you were to send an email message using an email account on a different computer, the rule would not run from that computer, so it was created on that computer. This same rule must be created on each computer that you plan to use it.

Create a rule

Now, every time a message is sent, whether it is a new message, when forwarding a message or a reply from people, or the distribution lists specified in the rule will be automatically added as copy recipients. The names of people or distribution lists are not displayed in the Cc line of the Compose message, but these names will appear to all recipients of the message.

Disabling a rule

To prevent automatic sending of a copy, you must first disable the rule.

In Mail on the menu Service press the button Rules and alerts.

In the tab Email rules In chapter The rule uncheck the box corresponding to the rule you created.

Click the button OK.

You can now send a message without automatically sending a copy to other people or mailing lists. The rule will be inactive until you re-enable it in the dialog box Rules and alerts.

Advice:

Using a category to disable automatic Cc for individual messages

If you want to disable the new auto-Cc rule for individual messages without invoking a dialog box Rules and alerts, you can set the rule to a category that is available in Office Outlook 2007.

Modify the previously created rule so that when you add the specified category to a message, the rule does not automatically send a copy.

When you want to turn off the auto-Cc rule for a message, apply a category to it.

Advice: You can use a keyboard shortcut if you specified it when creating the category.

When sending a message, the auto-copy rule will not be applied.